Service Desk Analyst Contracts in the South West

Service Desk Analyst
England > South West

The median Service Desk Analyst daily rate in the South West is £200, according to job vacancies posted in the 6 months leading up to 17 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
17 May 2025
Same period 2024 Same period 2023
Rank 90 90 130
Rank change year-on-year 0 +40 +9
Contract jobs requiring a Service Desk Analyst 20 66 33
As % of all contract jobs advertised in the South West 1.18% 2.09% 0.95%
As % of the Job Titles category 1.28% 2.25% 1.03%
Number of daily rates quoted 15 50 17
10th Percentile - £155 £133
25th Percentile £140 £172 £150
Median daily rate (50th Percentile) £200 £263 £165
Median % change year-on-year -23.81% +59.09% +26.92%
75th Percentile £238 £345 £188
90th Percentile - £358 £237
England median daily rate £190 £175 £180
% change year-on-year +8.57% -2.78% +12.50%
Number of hourly rates quoted 5 10 8
10th Percentile £12.91 - £11.88
25th Percentile £14.41 £14.25 £12.63
Median hourly rate £14.81 £14.50 £13.50
Median % change year-on-year +2.14% +7.41% -10.00%
75th Percentile £15.47 £15.22 £15.28
90th Percentile £17.21 £15.71 £18.36
England median hourly rate £15.44 £14.99 £15.50
% change year-on-year +3.00% -3.29% +6.90%

All Contract IT Job Vacancies
South West

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the South West with a recognized job title 1,557 2,934 3,207
% of contract IT jobs with a recognized job title 91.70% 93.08% 92.39%
Number of daily rates quoted 992 1,860 2,398
10th Percentile £215 £213 £275
25th Percentile £379 £400 £414
Median daily rate (50th Percentile) £500 £513 £525
Median % change year-on-year -2.44% -2.38% +5.00%
75th Percentile £613 £613 £638
90th Percentile £688 £700 £719
England median daily rate £523 £525 £550
% change year-on-year -0.48% -4.55% +4.76%
Number of hourly rates quoted 148 412 254
10th Percentile £18.51 £14.00 £18.09
25th Percentile £25.15 £27.50 £50.00
Median hourly rate £61.25 £55.00 £64.57
Median % change year-on-year +11.36% -14.82% +35.94%
75th Percentile £68.00 £71.25 £72.53
90th Percentile £75.00 £77.50 £83.40
England median hourly rate £30.00 £37.18 £45.00
% change year-on-year -19.31% -17.38% +93.72%

Service Desk Analyst
Job Vacancy Trend in the South West

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for Service Desk Analyst in the South West

Service Desk Analyst
Contractor Daily Rate Trend in the South West

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in the South West.

Daily rate trend for Service Desk Analyst in the South West

Service Desk Analyst
Daily Rate Histogram in the South West

Daily rate distribution for jobs citing Service Desk Analyst in the South West over the 6 months to 17 May 2025.

Daily rate histogram for Service Desk Analyst in the South West

Service Desk Analyst
Contractor Hourly Rate Trend in the South West

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in the South West.

Hourly rate trend for Service Desk Analyst in the South West

Service Desk Analyst
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the South West region over the 6 months to 17 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Bristol +14 9 £200 +14.29% 4
Dorset -3 4 - - 1
Somerset - 4 £140 - 1
Devon +11 2 £155 +10.71% 4
Gloucestershire +19 1 £225 +50.00%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the South West

For the 6 months to 17 May 2025, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South West region featuring Service Desk Analyst in the job title.

1 14 (70.00%) Active Directory
2 13 (65.00%) Windows
3 12 (60.00%) Customer Service
4 11 (55.00%) Social Skills
4 11 (55.00%) Microsoft
5 10 (50.00%) Microsoft 365
5 10 (50.00%) Microsoft Office
5 10 (50.00%) ITIL
6 7 (35.00%) Continuous Improvement
6 7 (35.00%) Problem-Solving
6 7 (35.00%) Analytical Skills
7 6 (30.00%) Ticket Management
7 6 (30.00%) Incident Management
7 6 (30.00%) ITSM
8 5 (25.00%) Service Delivery
8 5 (25.00%) A+ Certification
8 5 (25.00%) Time Management
8 5 (25.00%) Windows 10
8 5 (25.00%) Multi-Factor Authentication
9 4 (20.00%) iManage
9 4 (20.00%) Management Information System
9 4 (20.00%) Law
9 4 (20.00%) Legal
10 3 (15.00%) ServiceNow
10 3 (15.00%) User Experience
11 2 (10.00%) Performance Metrics
11 2 (10.00%) Microsoft Intune
11 2 (10.00%) VMware Infrastructure
11 2 (10.00%) VMware
12 1 (5.00%) Stakeholder Management

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.00%) Microsoft Exchange
Applications
1 10 (50.00%) Microsoft Office
Cloud Services
1 10 (50.00%) Microsoft 365
2 1 (5.00%) Azure
Communications & Networking
1 1 (5.00%) LAN
1 1 (5.00%) WAN
Development Applications
1 1 (5.00%) JIRA
General
1 11 (55.00%) Social Skills
2 7 (35.00%) Analytical Skills
3 4 (20.00%) Law
3 4 (20.00%) Legal
4 1 (5.00%) Public Sector
4 1 (5.00%) Retail
Miscellaneous
1 4 (20.00%) Management Information System
2 1 (5.00%) Onboarding
2 1 (5.00%) Reinsurance
2 1 (5.00%) Self-Motivation
Operating Systems
1 13 (65.00%) Windows
2 5 (25.00%) Windows 10
3 1 (5.00%) Windows Server
Processes & Methodologies
1 12 (60.00%) Customer Service
2 10 (50.00%) ITIL
3 7 (35.00%) Continuous Improvement
3 7 (35.00%) Problem-Solving
4 6 (30.00%) Incident Management
4 6 (30.00%) ITSM
4 6 (30.00%) Ticket Management
5 5 (25.00%) Multi-Factor Authentication
5 5 (25.00%) Service Delivery
5 5 (25.00%) Time Management
6 3 (15.00%) User Experience
7 2 (10.00%) Performance Metrics
8 1 (5.00%) Customer-Centricity
8 1 (5.00%) Hardware Maintenance
8 1 (5.00%) Identity Access Management
8 1 (5.00%) Line Management
8 1 (5.00%) Project Management
8 1 (5.00%) Stakeholder Management
8 1 (5.00%) Workflow
Qualifications
1 5 (25.00%) A+ Certification
2 1 (5.00%) Degree
System Software
1 14 (70.00%) Active Directory
2 2 (10.00%) VMware Infrastructure
Systems Management
1 2 (10.00%) Microsoft Intune
Vendors
1 11 (55.00%) Microsoft
2 4 (20.00%) iManage
3 3 (15.00%) ServiceNow
4 2 (10.00%) VMware