2nd Line Support Technician Contract Job Trends

Second Line Support Technician
UK

The median Second Line Support Technician daily rate in the UK is £175, according to job vacancies posted in the 6 months leading up to 21 November 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
21 Nov 2025
Same period 2024 Same period 2023
Rank 570 560 608
Rank change year-on-year -10 +48 +189
Contract jobs requiring a 2nd Line Support Technician 9 4 10
As % of all contract jobs in the UK 0.025% 0.011% 0.022%
As % of the Job Titles category 0.028% 0.012% 0.023%
Number of daily rates quoted 1 4 9
10th Percentile - - £127
25th Percentile £163 £140 £133
Median daily rate (50th Percentile) £175 £145 £135
Median % change year-on-year +20.69% +7.41% -17.04%
75th Percentile £188 £150 £188
90th Percentile - - £209
UK excluding London median daily rate £175 £145 £135
% change year-on-year +20.69% +7.41% -15.87%
Number of hourly rates quoted 3 0 0
10th Percentile £17.51 - -
25th Percentile £19.18 - -
Median hourly rate £26.30 - -
75th Percentile £28.95 - -
90th Percentile £29.97 - -
UK excluding London median hourly rate £21.55 - -

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 32,630 33,866 43,334
% of contract IT jobs with a recognized job title 90.96% 92.82% 93.66%
Number of daily rates quoted 20,686 20,426 29,351
10th Percentile £280 £300 £292
25th Percentile £402 £410 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £619 £638 £645
90th Percentile £725 £738 £740
UK excluding London median daily rate £475 £493 £500
% change year-on-year -3.65% -1.40% -
Number of hourly rates quoted 1,921 1,265 1,542
10th Percentile £14.25 £15.22 £15.16
25th Percentile £17.87 £20.75 £19.06
Median hourly rate £25.15 £36.00 £45.00
Median % change year-on-year -30.14% -20.00% +50.00%
75th Percentile £55.85 £65.00 £65.00
90th Percentile £71.00 £73.75 £77.50
UK excluding London median hourly rate £25.15 £35.00 £45.00
% change year-on-year -28.14% -22.22% +83.67%

2nd Line Support Technician
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support Technician' in the job title relative to all contract IT jobs advertised.

2nd Line Support Technician job vacancy trend in the UK

2nd Line Support Technician
Daily Rate Trend

Contractor daily rate distribution trend for 2nd Line Support Technician job vacancies in the UK.

Contractor daily rate distribution trend for 2nd Line Support Technician job vacancies in the UK

2nd Line Support Technician
Hourly Rate Trend

Contractor hourly rate distribution trend for 2nd Line Support Technician job vacancies in the UK.

Contractor hourly rate distribution trend for 2nd Line Support Technician job vacancies in the UK

2nd Line Support Technician
Top 6 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Technician within the UK over the 6 months to 21 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -30 8 £175 +20.69% 10
England -12 6 £175 +20.69% 10
North of England - 6 £175 - 6
North West - 5 - - 1
Northern Ireland - 2 - -
North East - 1 £175 - 1

2nd Line Support Technician Skill Set
Top 20 Co-Occurring Skills & Capabilities

For the 6 months to 21 November 2025, 2nd Line Support Technician contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support Technician in the job title.

1 6 (66.67%) Microsoft
2 5 (55.56%) Active Directory
2 5 (55.56%) Customer Service
2 5 (55.56%) Exchange Server 2010
2 5 (55.56%) Microsoft Exchange
2 5 (55.56%) Service Delivery
3 3 (33.33%) ITSM
3 3 (33.33%) Service Management
4 2 (22.22%) ITIL
4 2 (22.22%) Problem Management
5 1 (11.11%) Citrix
5 1 (11.11%) Degree
5 1 (11.11%) HND
5 1 (11.11%) Incident Management
5 1 (11.11%) Mentoring
5 1 (11.11%) Microsoft 365
5 1 (11.11%) ServiceNow
5 1 (11.11%) SharePoint
5 1 (11.11%) Storage Management
5 1 (11.11%) Windows

2nd Line Support Technician Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (55.56%) Exchange Server 2010
1 5 (55.56%) Microsoft Exchange
2 1 (11.11%) SharePoint
Cloud Services
1 1 (11.11%) Microsoft 365
General
1 5 (55.56%) Manufacturing
1 5 (55.56%) Organisational Skills
1 5 (55.56%) Social Skills
2 1 (11.11%) Local Government
Operating Systems
1 1 (11.11%) Windows
Processes & Methodologies
1 5 (55.56%) Customer Service
1 5 (55.56%) Service Delivery
2 3 (33.33%) ITSM
2 3 (33.33%) Service Management
3 2 (22.22%) ITIL
3 2 (22.22%) Problem Management
4 1 (11.11%) Incident Management
4 1 (11.11%) Mentoring
4 1 (11.11%) Storage Management
Qualifications
1 1 (11.11%) Degree
1 1 (11.11%) HND
System Software
1 5 (55.56%) Active Directory
Vendors
1 6 (66.67%) Microsoft
2 1 (11.11%) Citrix
2 1 (11.11%) ServiceNow