Period
to 23 January 2018

The median contractor rate for an IT Support Technician was £140 per day in advertised job vacancies during the 6 months to 23 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support Technician
UK
6 months to
23 Jan 2018
Same period 2017 Same period 2016
Rank 794 794 807
Rank change year-on-year 0 +13 -19
Contract jobs requiring an IT Support Technician 74 58 59
As % of all contract IT jobs advertised in the UK 0.074% 0.060% 0.055%
As % of the Job Titles category 0.078% 0.064% 0.058%
Number of daily rates quoted 34 16 18
UK median daily rate £140 £150 £133
Median daily rate % change year-on-year -6.67% +13.21% -5.36%
10th Percentile £106 £112 £112
90th Percentile £161 £184 £180
UK excluding London median daily rate £140 £150 £130
% change year-on-year -6.67% +15.38% +18.18%
Number of hourly rates quoted 21 33 29
UK median hourly rate £13.00 £14.50 £12.00
Median hourly rate % change year-on-year -10.34% +20.83% -14.29%
10th Percentile £10.50 £9.81 £9.42
90th Percentile £17.75 £18.20 £16.45
UK excluding London median hourly rate £13.50 £15.00 £12.00
% change year-on-year -10.00% +25.00% -11.11%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,342 91,100 101,599
% of contract IT jobs with a recognized job title 94.81% 94.78% 94.96%
Number of daily rates quoted 63,328 59,471 64,808
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £260 £253 £250
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +1.33%
Number of hourly rates quoted 2,819 3,215 3,851
UK median hourly rate £18.50 £18.00 £19.00
Median hourly rate % change year-on-year +2.78% -5.26% +15.15%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.00 £47.50
UK excluding London median hourly rate £17.50 £17.50 £18.50
% change year-on-year - -5.41% +12.74%

IT Support Technician
Job Vacancy Trend

Job postings that featured IT Support Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support Technician in the UK

IT Support Technician
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support Technician.

Contractor daily rate trend for IT Support Technician in the UK

IT Support Technician
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support Technician.

Contractor hourly rate trend for IT Support Technician in the UK

IT Support Technician
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support Technician within the UK over the 6 months to 23 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
UK excluding London +28 62 £140 -6.67% 72
England -9 57 £140 -6.67% 77
South East -13 21 £140 -3.45% 16
Wales +19 13 £130 -22.39%
North of England +47 12 £130 -25.71% 22
London -28 12 £140 -20.00% 10
North West +12 6 £110 -37.14% 17
Yorkshire +9 6 £150 - 4
East of England -5 6 £140 - 6
South West +11 4 - - 6
Scotland -16 4 £90 - 5
West Midlands +10 2 £130 +15.56% 7
Midlands 0 2 £130 +15.56% 17

IT Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 January 2018, IT Support Technician contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring IT Support Technician in the job title.

1 62 (83.78%) Windows
2 47 (63.51%) Active Directory
3 36 (48.65%) Microsoft Office
4 31 (41.89%) Microsoft
5 30 (40.54%) ITIL
6 28 (37.84%) Windows Server
7 20 (27.03%) Windows 7
8 15 (20.27%) Windows 10
8 15 (20.27%) DBS Check
9 13 (17.57%) MS Exchange
10 12 (16.22%) Apple
10 12 (16.22%) Windows Server 2008
10 12 (16.22%) Windows Server 2012
11 11 (14.86%) Office 365
12 9 (12.16%) LAN
13 8 (10.81%) DHCP
13 8 (10.81%) DNS
13 8 (10.81%) VMware
13 8 (10.81%) Hardware Maintenance
14 7 (9.46%) Customer Requirements
14 7 (9.46%) WAN
14 7 (9.46%) Mobile Device Management
14 7 (9.46%) SCCM
14 7 (9.46%) VMware Infrastructure
15 6 (8.11%) Windows 8
15 6 (8.11%) Finance
15 6 (8.11%) Line Management
16 5 (6.76%) TCP/IP
16 5 (6.76%) NHS
17 4 (5.41%) Exchange Server 2010

IT Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (17.57%) MS Exchange
2 4 (5.41%) Apache
2 4 (5.41%) Exchange Server 2010
2 4 (5.41%) IIS
3 3 (4.05%) Skype for Business
Applications
1 36 (48.65%) Microsoft Office
2 4 (5.41%) Microsoft Excel
3 1 (1.35%) Microsoft PowerPoint
3 1 (1.35%) Spreadsheet
Cloud Services
1 11 (14.86%) Office 365
2 2 (2.70%) Microsoft Azure
3 1 (1.35%) Mimecast
Communications & Networking
1 9 (12.16%) LAN
2 8 (10.81%) DHCP
2 8 (10.81%) DNS
3 7 (9.46%) WAN
4 5 (6.76%) TCP/IP
5 4 (5.41%) IPv4
5 4 (5.41%) Network Security
5 4 (5.41%) Skype
5 4 (5.41%) VoIP
6 3 (4.05%) Firewall
6 3 (4.05%) SAN
6 3 (4.05%) SMS
6 3 (4.05%) VLAN
6 3 (4.05%) VPLS
6 3 (4.05%) Wireless
7 2 (2.70%) IP Telephony
7 2 (2.70%) VPN
8 1 (1.35%) ADSL
8 1 (1.35%) DWDM
8 1 (1.35%) MPLS
Database & Business Intelligence
1 4 (5.41%) SQL Server
1 4 (5.41%) SQL Server 2005
2 2 (2.70%) MS Access
General
1 6 (8.11%) Finance
2 1 (1.35%) Legal
2 1 (1.35%) Telecoms
Miscellaneous
1 5 (6.76%) NHS
2 4 (5.41%) Analytical Skills
2 4 (5.41%) Video Conferencing
3 3 (4.05%) User Experience
4 2 (2.70%) Driving Licence
4 2 (2.70%) Smartphone
5 1 (1.35%) CMDB
5 1 (1.35%) Data Centre
5 1 (1.35%) Handset
5 1 (1.35%) PDA
Operating Systems
1 62 (83.78%) Windows
2 28 (37.84%) Windows Server
3 20 (27.03%) Windows 7
4 15 (20.27%) Windows 10
5 12 (16.22%) Windows Server 2008
5 12 (16.22%) Windows Server 2012
6 6 (8.11%) Windows 8
7 4 (5.41%) Apple iOS
7 4 (5.41%) Mac OS X
8 3 (4.05%) Linux
8 3 (4.05%) Windows Server 2003
9 2 (2.70%) Android
9 2 (2.70%) Windows XP
10 1 (1.35%) Mac OS
10 1 (1.35%) Windows Embedded Compact
10 1 (1.35%) Windows Mobile
Processes & Methodologies
1 30 (40.54%) ITIL
2 8 (10.81%) Hardware Maintenance
3 7 (9.46%) Customer Requirements
3 7 (9.46%) Mobile Device Management
4 6 (8.11%) Line Management
5 4 (5.41%) ITIL V3
6 3 (4.05%) IT Strategy
6 3 (4.05%) Network Virtualisation
6 3 (4.05%) Service Delivery
6 3 (4.05%) Time Management
7 2 (2.70%) Data Protection
7 2 (2.70%) Logistics
7 2 (2.70%) PRINCE2
7 2 (2.70%) Project Management
7 2 (2.70%) Virtual Environments
8 1 (1.35%) Asset Management
8 1 (1.35%) Data Management
8 1 (1.35%) Incident Management
8 1 (1.35%) Informatics
8 1 (1.35%) Performance Management
Programming Languages
1 3 (4.05%) C
Qualifications
1 15 (20.27%) DBS Check
2 4 (5.41%) Degree
3 3 (4.05%) ITIL Foundation Certificate
4 1 (1.35%) SC Cleared
4 1 (1.35%) Security Cleared
4 1 (1.35%) Server+ Certification
Quality Assurance & Compliance
1 2 (2.70%) Disclosure Scotland
1 2 (2.70%) SLA
System Software
1 47 (63.51%) Active Directory
2 7 (9.46%) VMware Infrastructure
3 4 (5.41%) Hyper-V
4 2 (2.70%) XenApp
Systems Management
1 7 (9.46%) SCCM
2 2 (2.70%) Systems Management Server (SMS)
3 1 (1.35%) Microsoft Intune
Vendors
1 31 (41.89%) Microsoft
2 12 (16.22%) Apple
3 8 (10.81%) VMware
4 4 (5.41%) Dell
5 3 (4.05%) Cisco
5 3 (4.05%) Citrix
5 3 (4.05%) Google
6 2 (2.70%) HP
7 1 (1.35%) NetCracker
7 1 (1.35%) ServiceNow