Period
to 23 July 2017

The median contractor rate for an IT Support Technician was £140 per day in advertised job vacancies during the 6 months to 23 July 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support Technician
UK
6 months to
23 Jul 2017
Same period 2016 Same period 2015
Rank 802 844 820
Rank change year-on-year +42 -24 -29
Contract jobs requiring an IT Support Technician 51 44 62
As % of all contract IT jobs advertised in the UK 0.054% 0.040% 0.055%
As % of the Job Titles category 0.057% 0.042% 0.058%
Number of daily rates quoted 25 16 29
UK median daily rate £140 £118 £150
Median daily rate % change year-on-year +19.15% -21.67% -
10th Percentile £108 £92 £96
90th Percentile £219 £180 £238
UK excluding London median daily rate £130 £115 £140
% change year-on-year +13.04% -17.86% -6.67%
Number of hourly rates quoted 14 16 16
UK median hourly rate £14.75 £13.24 £16.23
Median hourly rate % change year-on-year +11.45% -18.45% +24.85%
10th Percentile £9.80 £9.06 £10.25
90th Percentile £21.13 £19.00 £34.13
UK excluding London median hourly rate £15.00 £12.75 £15.00
% change year-on-year +17.65% -15.00% +17.65%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 90193 104555 107186
As % of all contract IT job vacancies advertised in the UK 94.84% 95.02% 94.84%
Number of daily rates quoted 58462 68042 66348
UK median daily rate £428 £425 £400
Median daily rate % change year-on-year +0.59% +6.25% +1.01%
10th Percentile £263 £256 £233
90th Percentile £619 £600 £588
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.23% +3.33% +7.14%
Number of hourly rates quoted 2904 3100 4144
UK median hourly rate £18.50 £19.00 £17.50
Median hourly rate % change year-on-year -2.63% +8.57% +2.94%
10th Percentile £10.89 £10.44 £10.50
90th Percentile £50.00 £47.39 £45.00
UK excluding London median hourly rate £17.58 £19.00 £17.00
% change year-on-year -7.47% +11.76% +3.03%

IT Support Technician
Job Vacancy Trend

Job postings that featured IT Support Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support Technician in the UK

IT Support Technician
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support Technician.

Contractor daily rate trend for IT Support Technician in the UK

IT Support Technician
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing IT Support Technician over the 6 months to 23 July 2017.

Contractor daily rate histogram for IT Support Technician in the UK

IT Support Technician
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support Technician.

Contractor hourly rate trend for IT Support Technician in the UK

IT Support Technician
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing IT Support Technician over the 6 months to 23 July 2017.

Contractor hourly rate histogram for IT Support Technician in the UK

IT Support Technician
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support Technician within the UK over the 6 months to 23 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
UK excluding London +73 40 £130 +13.04% 22
England +59 37 £150 +7.14% 21
North of England +63 12 £190 - 5
London +13 9 £200 +23.08% 1
Wales +8 8 £130 +13.04% 1
North West - 8 £190 - 3
South West +7 6 - - 2
South East +34 5 £141 +8.24% 5
Scotland +37 4 £115 +4.55%
Midlands +24 4 £145 -55.38% 4
Yorkshire +30 3 £115 - 2
East Midlands -6 3 £150 -53.85% 2
North East +54 1 - -
West Midlands +28 1 £140 - 2
East of England -7 1 £130 +11.83% 4

IT Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 July 2017, IT Support Technician contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring IT Support Technician in the job title.

1 39 (76.47%) Windows
2 30 (58.82%) Active Directory
3 22 (43.14%) Windows Server
4 19 (37.25%) Microsoft
4 19 (37.25%) Microsoft Office
5 15 (29.41%) Windows 7
6 13 (25.49%) ITIL
7 12 (23.53%) MS Exchange
8 10 (19.61%) Windows Server 2012
9 9 (17.65%) LAN
10 8 (15.69%) DHCP
10 8 (15.69%) DNS
11 7 (13.73%) WAN
11 7 (13.73%) Apple
11 7 (13.73%) Degree
11 7 (13.73%) Windows Server 2008
12 6 (11.76%) Driving Licence
12 6 (11.76%) Windows 10
12 6 (11.76%) TCP/IP
13 5 (9.80%) NHS
14 4 (7.84%) VoIP
14 4 (7.84%) Windows XP
14 4 (7.84%) PRINCE2
14 4 (7.84%) Windows Server 2003
14 4 (7.84%) Finance
14 4 (7.84%) Windows 8
14 4 (7.84%) ITIL Foundation Certificate
15 3 (5.88%) Line Management
15 3 (5.88%) Analytical Skills
15 3 (5.88%) Information Governance

IT Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (23.53%) MS Exchange
2 3 (5.88%) Exchange Server 2010
3 2 (3.92%) Exchange Server 2013
3 2 (3.92%) IIS
3 2 (3.92%) Moodle
3 2 (3.92%) Skype for Business
Applications
1 19 (37.25%) Microsoft Office
2 1 (1.96%) Microsoft Excel
2 1 (1.96%) Microsoft Project
Cloud Services
1 3 (5.88%) Office 365
Communications & Networking
1 9 (17.65%) LAN
2 8 (15.69%) DHCP
2 8 (15.69%) DNS
3 7 (13.73%) WAN
4 6 (11.76%) TCP/IP
5 4 (7.84%) VoIP
6 3 (5.88%) Firewall
6 3 (5.88%) Wireless
7 2 (3.92%) Broadband
7 2 (3.92%) Ethernet
7 2 (3.92%) NAS
7 2 (3.92%) PPTP
7 2 (3.92%) SAN
7 2 (3.92%) SNMP
7 2 (3.92%) VPN
7 2 (3.92%) Wi-Fi
8 1 (1.96%) IP Telephony
8 1 (1.96%) Skype
Database & Business Intelligence
1 3 (5.88%) MS Access
General
1 4 (7.84%) Finance
2 3 (5.88%) Legal
3 2 (3.92%) Pharmaceutical
3 2 (3.92%) Retail
Miscellaneous
1 6 (11.76%) Driving Licence
2 5 (9.80%) NHS
3 3 (5.88%) Analytical Skills
3 3 (5.88%) Client/Server
4 2 (3.92%) Fat Client
4 2 (3.92%) Replication
4 2 (3.92%) Streaming Video
4 2 (3.92%) Thin Client
5 1 (1.96%) Handset
5 1 (1.96%) Video Conferencing
Operating Systems
1 39 (76.47%) Windows
2 22 (43.14%) Windows Server
3 15 (29.41%) Windows 7
4 10 (19.61%) Windows Server 2012
5 7 (13.73%) Windows Server 2008
6 6 (11.76%) Windows 10
7 4 (7.84%) Windows 8
7 4 (7.84%) Windows Server 2003
7 4 (7.84%) Windows XP
8 3 (5.88%) Android
9 2 (3.92%) Mac OS X
9 2 (3.92%) Windows 2000
10 1 (1.96%) Apple iOS
10 1 (1.96%) Mac OS
Processes & Methodologies
1 13 (25.49%) ITIL
2 4 (7.84%) PRINCE2
3 3 (5.88%) Information Governance
3 3 (5.88%) Line Management
3 3 (5.88%) Time Management
3 3 (5.88%) Virtual Environments
4 2 (3.92%) Biometrics
4 2 (3.92%) Continuous Improvement
4 2 (3.92%) Eye Tracking
4 2 (3.92%) Health Informatics
4 2 (3.92%) Informatics
4 2 (3.92%) Mobile Device Management
4 2 (3.92%) Project Management
4 2 (3.92%) Service Delivery
4 2 (3.92%) Service Management
5 1 (1.96%) Customer Requirements
5 1 (1.96%) Data Security
5 1 (1.96%) Incident Management
5 1 (1.96%) Server Virtualisation
5 1 (1.96%) Software Audit
Programming Languages
1 1 (1.96%) C
Qualifications
1 7 (13.73%) Degree
2 4 (7.84%) ITIL Foundation Certificate
3 2 (3.92%) MCDST
3 2 (3.92%) Microsoft Certification
4 1 (1.96%) DBS Check
4 1 (1.96%) SC Cleared
4 1 (1.96%) Security Cleared
Quality Assurance & Compliance
1 2 (3.92%) Disclosure Scotland
1 2 (3.92%) PMO
2 1 (1.96%) SLA
System Software
1 30 (58.82%) Active Directory
2 3 (5.88%) VMware Infrastructure
3 2 (3.92%) Hyper-V
4 1 (1.96%) Virtual Desktop
4 1 (1.96%) vSphere
Systems Management
1 2 (3.92%) SCCM
2 1 (1.96%) Systems Management Server (SMS)
Vendors
1 19 (37.25%) Microsoft
2 7 (13.73%) Apple
3 3 (5.88%) VMware
4 2 (3.92%) Avaya
4 2 (3.92%) Dell
4 2 (3.92%) SonicWALL
4 2 (3.92%) Synology
4 2 (3.92%) Veeam
5 1 (1.96%) Autodesk
5 1 (1.96%) Mitel
5 1 (1.96%) Polycom
5 1 (1.96%) Sophos
5 1 (1.96%) Symantec
5 1 (1.96%) Veritas