Period
to 26 July 2017

The median annual salary for an IT Support Technician was £22,000 in advertised job vacancies during the 6 months to 26 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Technician
UK
6 months to
26 Jul 2017
Same period 2016 Same period 2015
Rank 945 1008 972
Rank change year-on-year +63 -36 +85
Permanent jobs requiring an IT Support Technician 234 266 354
As % of all permanent IT jobs advertised in the UK 0.13% 0.13% 0.16%
As % of the Job Titles category 0.14% 0.14% 0.17%
Number of salaries quoted 221 255 312
UK median annual salary £22,000 £23,000 £23,104
Median salary % change year-on-year -4.35% -0.45% +2.68%
10th Percentile £17,500 £18,500 £18,500
90th Percentile £28,750 £30,700 £32,500
UK excluding London median annual salary £21,500 £22,500 £22,500
% change year-on-year -4.44% - -

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 170529 194747 213359
As % of all permanent IT job vacancies advertised in the UK 95.98% 96.49% 96.54%
Number of salaries quoted 138650 163674 174935
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,500 £26,250
90th Percentile £77,500 £76,250 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

IT Support Technician
Job Vacancy Trend

Job postings that featured IT Support Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support Technician in the UK

IT Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Technician.

Salary trend for IT Support Technician in the UK

IT Support Technician
Salary Histogram

The salary distribution of IT jobs citing IT Support Technician over the 6 months to 26 July 2017.

Salary histogram for IT Support Technician in the UK

IT Support Technician
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Technician within the UK over the 6 months to 26 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +46 220 £22,000 -4.35% 25
UK excluding London +76 205 £21,500 -4.44% 25
North of England +6 62 £20,500 -6.82% 6
South East +66 61 £21,500 -7.53% 5
East of England +46 41 £22,500 -20.35% 4
Yorkshire +18 37 £20,500 -10.87% 2
London +42 25 £26,000 -2.80% 3
North West -32 24 £18,000 -18.18% 4
Midlands +24 23 £23,000 +4.55% 4
West Midlands +31 19 £23,000 +4.55% 2
South West +1 9 £25,000 +11.11% 3
Wales +9 6 £24,000 -4.00% 2
East Midlands +26 4 £21,750 -19.44% 2
Northern Ireland - 3 £22,500 - 1
North East +20 1 £20,000 -2.44%
Scotland +7 1 £26,000 +20.93%

IT Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 July 2017, IT Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring IT Support Technician in the job title.

1 184 (78.63%) Windows
2 152 (64.96%) Active Directory
3 121 (51.71%) Microsoft
4 85 (36.32%) Windows Server
5 81 (34.62%) Microsoft Office
6 68 (29.06%) MS Exchange
6 68 (29.06%) Windows 7
7 62 (26.50%) VMware
8 60 (25.64%) Windows 10
9 48 (20.51%) Office 365
10 38 (16.24%) Windows 8
11 33 (14.10%) TCP/IP
11 33 (14.10%) ITIL
11 33 (14.10%) Windows Server 2012
12 31 (13.25%) SQL
12 31 (13.25%) iPad
13 30 (12.82%) Citrix
13 30 (12.82%) Microsoft Certification
14 28 (11.97%) DNS
15 25 (10.68%) DHCP
15 25 (10.68%) Windows Server 2008
16 23 (9.83%) Firewall
17 22 (9.40%) Degree
17 22 (9.40%) Driving Licence
18 21 (8.97%) VMware Infrastructure
18 21 (8.97%) Cisco
19 20 (8.55%) MCP
19 20 (8.55%) Apple
20 19 (8.12%) LAN
21 18 (7.69%) WAN

IT Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 68 (29.06%) MS Exchange
2 13 (5.56%) Exchange Server 2010
3 7 (2.99%) IIS
4 6 (2.56%) Exchange Server 2003
4 6 (2.56%) SharePoint
5 5 (2.14%) Exchange Server 2013
6 3 (1.28%) Exchange Server 2007
6 3 (1.28%) Skype for Business
7 1 (0.43%) Apache
7 1 (0.43%) nginx
7 1 (0.43%) WordPress
Applications
1 81 (34.62%) Microsoft Office
2 16 (6.84%) Microsoft Excel
3 4 (1.71%) Microsoft PowerPoint
4 3 (1.28%) Adobe Premiere
4 3 (1.28%) Inkscape
4 3 (1.28%) Photoshop
5 2 (0.85%) AutoCAD
5 2 (0.85%) Revit
6 1 (0.43%) Adobe Creative Suite
6 1 (0.43%) Spreadsheet
Business Applications
1 3 (1.28%) Sage 1000
1 3 (1.28%) Sage X3
1 3 (1.28%) SAP CRM
2 1 (0.43%) Orchard Housing
2 1 (0.43%) Sage 200
2 1 (0.43%) Sage 50
Cloud Services
1 48 (20.51%) Office 365
2 4 (1.71%) Amazon AWS
2 4 (1.71%) SaaS
3 3 (1.28%) Microsoft Azure
3 3 (1.28%) Mimecast
4 1 (0.43%) OneDrive
Communications & Networking
1 33 (14.10%) TCP/IP
2 28 (11.97%) DNS
3 25 (10.68%) DHCP
4 23 (9.83%) Firewall
5 19 (8.12%) LAN
6 18 (7.69%) WAN
7 15 (6.41%) Wi-Fi
8 13 (5.56%) VPN
9 11 (4.70%) Remote Desktop
10 10 (4.27%) VoIP
11 9 (3.85%) Internet
11 9 (3.85%) Wireless
12 7 (2.99%) VLAN
13 5 (2.14%) NAS
13 5 (2.14%) Network Security
13 5 (2.14%) SAN
14 3 (1.28%) Cisco ASA
14 3 (1.28%) MPLS
15 2 (0.85%) PuTTY
15 2 (0.85%) WinSCP
Database & Business Intelligence
1 18 (7.69%) SQL Server
2 2 (0.85%) MySQL
2 2 (0.85%) Relational Database
2 2 (0.85%) SQL Server 2008
3 1 (0.43%) SQL Server 2005
3 1 (0.43%) SQL Server 2012
3 1 (0.43%) SQL Server 2014
Development Applications
1 1 (0.43%) JIRA
General
1 14 (5.98%) Finance
2 11 (4.70%) Retail
3 8 (3.42%) Manufacturing
4 5 (2.14%) Telecoms
5 4 (1.71%) Law
5 4 (1.71%) Legal
5 4 (1.71%) Marketing
6 2 (0.85%) Advertising
7 1 (0.43%) Back Office
7 1 (0.43%) Banking
7 1 (0.43%) Electronics
Libraries, Frameworks & Software Standards
1 2 (0.85%) .NET
1 2 (0.85%) HTML
2 1 (0.43%) ASP.NET
2 1 (0.43%) EDI
Miscellaneous
1 31 (13.25%) iPad
2 22 (9.40%) Driving Licence
3 9 (3.85%) Computer Science
4 6 (2.56%) AS400
5 5 (2.14%) Analytical Skills
6 4 (1.71%) EPoS
6 4 (1.71%) iPhone
7 3 (1.28%) 3D Printing
7 3 (1.28%) CCTV
7 3 (1.28%) FMCG
7 3 (1.28%) Mobile App
8 2 (0.85%) Management Information System
8 2 (0.85%) Smartphone
8 2 (0.85%) Video Conferencing
9 1 (0.43%) Client/Server
9 1 (0.43%) Clustering
9 1 (0.43%) CMDB
9 1 (0.43%) Data Centre
9 1 (0.43%) Digital Signage
Operating Systems
1 184 (78.63%) Windows
2 85 (36.32%) Windows Server
3 68 (29.06%) Windows 7
4 60 (25.64%) Windows 10
5 38 (16.24%) Windows 8
6 33 (14.10%) Windows Server 2012
7 25 (10.68%) Windows Server 2008
8 12 (5.13%) Apple iOS
9 9 (3.85%) Linux
10 8 (3.42%) Android
11 7 (2.99%) Windows Server 2003
12 5 (2.14%) Windows XP
13 4 (1.71%) Mac OS X
13 4 (1.71%) Ubuntu
14 2 (0.85%) CentOS
14 2 (0.85%) Debian
14 2 (0.85%) FreeBSD
14 2 (0.85%) Red Hat Enterprise Linux
15 1 (0.43%) Solaris
15 1 (0.43%) Unix
Processes & Methodologies
1 33 (14.10%) ITIL
2 14 (5.98%) ERP
3 11 (4.70%) Network Monitoring
4 9 (3.85%) CRM
5 6 (2.56%) Change Management
6 5 (2.14%) Incident Management
6 5 (2.14%) ITIL V3
6 5 (2.14%) Mobile Device Management
6 5 (2.14%) Project Management
6 5 (2.14%) Service Delivery
6 5 (2.14%) Time Management
7 4 (1.71%) E-Commerce
7 4 (1.71%) Hardware Maintenance
7 4 (1.71%) Logistics
7 4 (1.71%) Mathematics
8 3 (1.28%) B2B
8 3 (1.28%) Business Analysis
8 3 (1.28%) CAD
8 3 (1.28%) Kalman Filter
8 3 (1.28%) Quality Management
Programming Languages
1 31 (13.25%) SQL
2 7 (2.99%) PowerShell
3 4 (1.71%) C
4 3 (1.28%) Bash Shell
5 1 (0.43%) ANSI C
5 1 (0.43%) C#
5 1 (0.43%) C++
5 1 (0.43%) Embedded C
5 1 (0.43%) JavaScript
5 1 (0.43%) Perl
5 1 (0.43%) Python
5 1 (0.43%) VB
5 1 (0.43%) VB.NET
5 1 (0.43%) VB6
5 1 (0.43%) VBA
5 1 (0.43%) VBScript
Qualifications
1 30 (12.82%) Microsoft Certification
2 22 (9.40%) Degree
3 20 (8.55%) MCP
4 17 (7.26%) MCSE
5 16 (6.84%) Cisco Certification
6 15 (6.41%) CCNA
7 13 (5.56%) DBS Check
8 11 (4.70%) A+ Certification
9 6 (2.56%) MCSA
10 4 (1.71%) HND
10 4 (1.71%) MCITP
10 4 (1.71%) Network+ Certification
11 3 (1.28%) Master's Degree
12 1 (0.43%) Computer Science Degree
12 1 (0.43%) ITIL Foundation Certificate
12 1 (0.43%) JNCIA
12 1 (0.43%) MCDST
12 1 (0.43%) MCTS
12 1 (0.43%) SC Cleared
12 1 (0.43%) Security Cleared
Quality Assurance & Compliance
1 11 (4.70%) SLA
2 1 (0.43%) ISO/IEC 27001
System Software
1 152 (64.96%) Active Directory
2 21 (8.97%) VMware Infrastructure
3 17 (7.26%) Hyper-V
4 6 (2.56%) XenApp
5 3 (1.28%) Microsoft Virtual Server
5 3 (1.28%) Terminal Services
5 3 (1.28%) Virtual Machines
5 3 (1.28%) VMware ESXi
6 2 (0.85%) XenDesktop
7 1 (0.43%) Citrix Presentation Server
7 1 (0.43%) Firmware
Systems Management
1 10 (4.27%) WSUS
2 7 (2.99%) Backup Exec
3 6 (2.56%) Systems Management Server (SMS)
4 1 (0.43%) AirWatch
4 1 (0.43%) MAILsweeper
4 1 (0.43%) Norton AntiVirus
4 1 (0.43%) SCCM
4 1 (0.43%) Symantec Endpoint Protection
Vendors
1 121 (51.71%) Microsoft
2 62 (26.50%) VMware
3 30 (12.82%) Citrix
4 21 (8.97%) Cisco
5 20 (8.55%) Apple
6 15 (6.41%) HP
7 8 (3.42%) Sage
8 6 (2.56%) SAP
8 6 (2.56%) Symantec
8 6 (2.56%) Veeam
9 5 (2.14%) D-Link
9 5 (2.14%) WatchGuard
10 4 (1.71%) Adobe
10 4 (1.71%) LANDesk
10 4 (1.71%) Oracle
11 3 (1.28%) Sophos
12 2 (0.85%) Avaya
12 2 (0.85%) Google
12 2 (0.85%) Pegasus
12 2 (0.85%) SonicWALL
Harlow, Essex
Pure Resourcing Solutions
Salary: £22000 - £24000 per annum
Posted: 7 hours ago
Weymouth, Dorset
Morson International
Salary: Mileage Allowance
Posted: 14 hours ago
City, London
Involved Solutions Ltd
Salary: £28000 - £29000 per annum + Benefits
Posted: 6 hours ago
Bridgend, Mid Glamorgan
Bluetownonline
Posted: 12 hours ago
South West London
Ashdown IT
Salary: £23000 - £25000 per annum
Posted: 2 days ago
Liverpool, Merseyside
Search Consultancy
Posted: 2 days ago
Peterborough, Cambridgeshire
The One Group
Salary: £25k - 27k per year
Posted: Yesterday
Leamington Spa, Warwickshire
Spectrum IT Recruitment (South) Ltd
Salary: £18000 - £20000 per annum + benfits & training
Posted: 2 days ago
Ferndown, Dorset
CV Screen Ltd
Salary: £18k - 20k per year + Pension
Posted: 2 days ago
Chichester, West Sussex
HAYS INFORMATION TECHNOLOGY
Salary: £22000 - £27000.00 per annum
Posted: 5 days ago
Manchester, Lancashire
Oscar
Salary: £15000 - £19000 per annum
Posted: 6 days ago
Caterham, Surrey
Woldingham School
Salary: Competitive
Posted: 8 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £25,000 to £28,000 per annum plus excellent additional benefits
Posted: 6 days ago
Milton Keynes, Buckinghamshire
The SmartList
Posted: 9 days ago
Sandbach
Hays Specialist Recruitment Ltd
Salary: £18000.00 - £23000.00 per annum
Posted: 9 days ago
Northampton, Northamptonshire
Lorien Resourcing
Salary: £17000 - £20000 per annum
Posted: 6 days ago
Stourbridge
Recruitment Genius Ltd
Salary: £18000 - £24000 per annum
Posted: 16 days ago
Watford
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £23000.00 per annum
Posted: 13 days ago
Southampton
Spectrum IT
Salary: £18000 - £25000 per annum + training & benefits
Posted: 13 days ago
Armagh
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £25000.00 per annum
Posted: 21 days ago
Daventry
Amazon
Posted: 13 days ago
Brighton
Bluetown Online LTD
Posted: 8 days ago
Exeter
Bluetown Online LTD
Salary: £18000 - £24000 per annum
Posted: 14 days ago
UK
Amazon
Posted: 13 days ago
Doncaster
Amazon
Posted: 13 days ago
UK
Amazon
Posted: 11 days ago
London
Amazon
Posted: 13 days ago
Luton
Interquest - IQ Tech
Salary: £18000 - £25000 per annum + Benefits
Posted: 26 days ago
Frodsham, Cheshire
RSK Group plc
Salary: Pension, Life Assurance
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Prestatyn
Bluetown Online LTD
Salary: £25000 - £30000 per annum
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