Period
to 18 January 2018

The median annual salary for an IT Support Technician was £24,000 in advertised job vacancies during the 6 months to 18 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Technician
UK
6 months to
18 Jan 2018
Same period 2017 Same period 2016
Rank 892 880 970
Rank change year-on-year -12 +90 -85
Permanent jobs requiring an IT Support Technician 289 312 310
As % of all permanent IT jobs advertised in the UK 0.17% 0.18% 0.15%
As % of the Job Titles category 0.17% 0.18% 0.15%
Number of salaries quoted 259 277 280
UK median annual salary £24,000 £23,000 £23,750
Median salary % change year-on-year +4.35% -3.16% -5.00%
10th Percentile £19,250 £18,500 £18,500
90th Percentile £32,500 £30,650 £31,663
UK excluding London median annual salary £23,500 £22,500 £23,000
% change year-on-year +4.44% -2.17% -2.13%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 167,103 171,058 200,204
% of permanent IT jobs with a recognized job title 96.07% 96.47% 96.57%
Number of salaries quoted 135,605 142,472 167,445
UK median annual salary £50,000 £47,500 £45,738
Median salary % change year-on-year +5.26% +3.85% +1.64%
10th Percentile £27,500 £27,000 £26,500
90th Percentile £80,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

IT Support Technician
Job Vacancy Trend

Job postings that featured IT Support Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support Technician in the UK

IT Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Technician.

Salary trend for IT Support Technician in the UK

IT Support Technician
Salary Histogram

The salary distribution of IT jobs citing IT Support Technician over the 6 months to 18 January 2018.

Salary histogram for IT Support Technician in the UK

IT Support Technician
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Technician within the UK over the 6 months to 18 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -24 266 £24,000 +2.13% 82
UK excluding London -24 232 £23,500 +4.44% 75
South East +58 83 £23,000 -8.00% 17
North of England -20 51 £22,500 - 18
London -2 44 £26,000 -7.14% 12
South West +3 38 £25,500 -1.92% 9
Yorkshire +46 32 £23,000 +2.22% 2
East of England +7 32 £21,250 -1.16% 8
Midlands -31 18 £25,000 +13.64% 18
North West -28 17 £21,750 -2.25% 16
West Midlands -22 16 £25,000 +20.48% 11
Scotland -28 7 £20,000 -33.88% 4
Wales +13 3 £25,500 +14.92% 1
East Midlands +3 2 £21,750 -5.43% 7
North East -12 2 £24,500 +11.36%

IT Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 January 2018, IT Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring IT Support Technician in the job title.

1 237 (82.01%) Windows
2 166 (57.44%) Active Directory
3 153 (52.94%) Microsoft
4 120 (41.52%) Windows Server
5 94 (32.53%) Microsoft Office
6 79 (27.34%) Windows 7
7 69 (23.88%) ITIL
8 67 (23.18%) Windows Server 2012
9 65 (22.49%) Office 365
10 58 (20.07%) Windows 10
11 57 (19.72%) VMware
12 56 (19.38%) MS Exchange
13 55 (19.03%) Windows Server 2008
14 49 (16.96%) DNS
15 42 (14.53%) TCP/IP
16 41 (14.19%) DHCP
17 36 (12.46%) Firewall
18 35 (12.11%) Windows 8
19 33 (11.42%) LAN
20 31 (10.73%) WAN
21 30 (10.38%) DBS Check
21 30 (10.38%) SQL
21 30 (10.38%) Exchange Server 2010
22 29 (10.03%) Hyper-V
22 29 (10.03%) Linux
23 23 (7.96%) Driving Licence
23 23 (7.96%) Microsoft Certification
23 23 (7.96%) Apple
24 22 (7.61%) SharePoint
25 21 (7.27%) VoIP

IT Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (19.38%) MS Exchange
2 30 (10.38%) Exchange Server 2010
3 22 (7.61%) SharePoint
4 21 (7.27%) Exchange Server 2013
5 8 (2.77%) Exchange Server 2007
5 8 (2.77%) Skype for Business
6 4 (1.38%) CMS
6 4 (1.38%) IIS
7 3 (1.04%) Moodle
7 3 (1.04%) SharePoint 2013
7 3 (1.04%) WordPress
8 2 (0.69%) Exchange Server 2003
8 2 (0.69%) SharePoint Server
Applications
1 94 (32.53%) Microsoft Office
2 16 (5.54%) Microsoft Excel
3 5 (1.73%) Microsoft PowerPoint
4 4 (1.38%) MS Visio
5 3 (1.04%) Adobe Creative Suite
6 1 (0.35%) Spreadsheet
Business Applications
1 5 (1.73%) Sage 200
2 2 (0.69%) Salesforce.com CRM
2 2 (0.69%) SAP CRM
Cloud Services
1 65 (22.49%) Office 365
2 10 (3.46%) Microsoft Azure
3 4 (1.38%) G Suite
4 3 (1.04%) Azure Active Directory
5 2 (0.69%) Amazon AWS
5 2 (0.69%) GitHub
5 2 (0.69%) OneDrive
5 2 (0.69%) SaaS
6 1 (0.35%) Mimecast
Communications & Networking
1 49 (16.96%) DNS
2 42 (14.53%) TCP/IP
3 41 (14.19%) DHCP
4 36 (12.46%) Firewall
5 33 (11.42%) LAN
6 31 (10.73%) WAN
7 21 (7.27%) VoIP
8 15 (5.19%) VPN
9 14 (4.84%) Wireless
10 9 (3.11%) IP Telephony
10 9 (3.11%) Wi-Fi
11 8 (2.77%) Skype
11 8 (2.77%) VLAN
12 6 (2.08%) Intranet
12 6 (2.08%) Remote Desktop
13 5 (1.73%) Ethernet
14 4 (1.38%) ADSL
14 4 (1.38%) Internet
15 3 (1.04%) CTI
15 3 (1.04%) Network Security
Database & Business Intelligence
1 19 (6.57%) SQL Server
2 2 (0.69%) Crystal Reports
2 2 (0.69%) MySQL
2 2 (0.69%) SQL Server 2008
3 1 (0.35%) Power BI
3 1 (0.35%) SQL Server 2012
Development Applications
1 4 (1.38%) JIRA
2 2 (0.69%) Git (software)
2 2 (0.69%) TeamCity
2 2 (0.69%) Visual Studio
General
1 14 (4.84%) Finance
2 10 (3.46%) Telecoms
3 9 (3.11%) Manufacturing
4 6 (2.08%) Advertising
4 6 (2.08%) Marketing
5 5 (1.73%) Legal
6 4 (1.38%) Retail
7 2 (0.69%) Electronics
7 2 (0.69%) German Language
7 2 (0.69%) Spanish Language
8 1 (0.35%) Automotive
8 1 (0.35%) Law
Libraries, Frameworks & Software Standards
1 4 (1.38%) HTML
2 2 (0.69%) .NET
2 2 (0.69%) CSS
2 2 (0.69%) XML
3 1 (0.35%) LAMP
Miscellaneous
1 23 (7.96%) Driving Licence
2 20 (6.92%) Analytical Skills
3 18 (6.23%) iPad
4 7 (2.42%) Computer Science
5 5 (1.73%) Data Centre
6 4 (1.38%) CCTV
6 4 (1.38%) Replication
7 3 (1.04%) PlayStation
7 3 (1.04%) VLE
8 2 (0.69%) Blackberry
8 2 (0.69%) Fat Client
8 2 (0.69%) iPhone
8 2 (0.69%) Mobile App
8 2 (0.69%) Thin Client
8 2 (0.69%) User Experience
9 1 (0.35%) AS400
9 1 (0.35%) iSeries
9 1 (0.35%) Management Information System
9 1 (0.35%) Smartphone
9 1 (0.35%) Wiki
Operating Systems
1 237 (82.01%) Windows
2 120 (41.52%) Windows Server
3 79 (27.34%) Windows 7
4 67 (23.18%) Windows Server 2012
5 58 (20.07%) Windows 10
6 55 (19.03%) Windows Server 2008
7 35 (12.11%) Windows 8
8 29 (10.03%) Linux
9 14 (4.84%) Apple iOS
10 11 (3.81%) Mac OS X
11 10 (3.46%) Android
12 9 (3.11%) CentOS
13 8 (2.77%) Windows Server 2003
14 6 (2.08%) Ubuntu
15 4 (1.38%) Mac OS
15 4 (1.38%) Windows XP
16 3 (1.04%) Nucleus RTOS
16 3 (1.04%) Red Hat Enterprise Linux
17 2 (0.69%) Windows Phone
18 1 (0.35%) Mac OS X Server
Processes & Methodologies
1 69 (23.88%) ITIL
2 20 (6.92%) Hardware Maintenance
3 14 (4.84%) Mentoring
4 13 (4.50%) Asset Management
5 8 (2.77%) Incident Management
5 8 (2.77%) Service Delivery
6 7 (2.42%) CRM
6 7 (2.42%) Mobile Device Management
6 7 (2.42%) Service Management
7 6 (2.08%) Problem Management
8 5 (1.73%) Information Security
9 4 (1.38%) Business Intelligence
9 4 (1.38%) Change Control
9 4 (1.38%) Coaching
9 4 (1.38%) Digital Marketing
9 4 (1.38%) Migration
9 4 (1.38%) Network Monitoring
9 4 (1.38%) Project Planning
9 4 (1.38%) Root Cause Analysis
9 4 (1.38%) Statistics
Programming Languages
1 30 (10.38%) SQL
2 5 (1.73%) Bash Shell
2 5 (1.73%) PowerShell
3 4 (1.38%) C
4 3 (1.04%) T-SQL
5 2 (0.69%) PHP
6 1 (0.35%) C#
6 1 (0.35%) JavaScript
6 1 (0.35%) VBA
Qualifications
1 30 (10.38%) DBS Check
2 23 (7.96%) Microsoft Certification
3 18 (6.23%) Degree
4 16 (5.54%) MCSE
5 13 (4.50%) Security Cleared
6 10 (3.46%) CCNA
6 10 (3.46%) Cisco Certification
6 10 (3.46%) MCSA
7 7 (2.42%) MCP
8 6 (2.08%) SC Cleared
9 5 (1.73%) ITIL Certification
10 3 (1.04%) A+ Certification
10 3 (1.04%) DV Cleared
10 3 (1.04%) ITIL Foundation Certificate
10 3 (1.04%) VMware Certified Professional (VCP)
11 1 (0.35%) Computer Science Degree
11 1 (0.35%) HND
11 1 (0.35%) MCITP
11 1 (0.35%) Network+ Certification
Quality Assurance & Compliance
1 16 (5.54%) SLA
2 3 (1.04%) JSP 440
3 2 (0.69%) PMO
4 1 (0.35%) ISO 9001
4 1 (0.35%) ISO/IEC 27001
System Software
1 166 (57.44%) Active Directory
2 29 (10.03%) Hyper-V
3 15 (5.19%) VMware Infrastructure
4 6 (2.08%) Terminal Services
4 6 (2.08%) VMware ESXi
4 6 (2.08%) vSphere
5 2 (0.69%) Virtual Machines
6 1 (0.35%) Virtual Servers
6 1 (0.35%) Xen
6 1 (0.35%) XenApp
Systems Management
1 10 (3.46%) SCCM
2 5 (1.73%) Systems Management Server (SMS)
2 5 (1.73%) WSUS
3 4 (1.38%) SCOM
3 4 (1.38%) vCenter Server
4 3 (1.04%) Symantec Endpoint Protection
5 1 (0.35%) Backup Exec
5 1 (0.35%) Norton AntiVirus
Vendors
1 153 (52.94%) Microsoft
2 57 (19.72%) VMware
3 23 (7.96%) Apple
4 16 (5.54%) Cisco
5 15 (5.19%) Citrix
6 14 (4.84%) Veeam
7 12 (4.15%) Google
7 12 (4.15%) Sophos
8 6 (2.08%) HP
8 6 (2.08%) Symantec
9 5 (1.73%) Polycom
9 5 (1.73%) Sage
10 4 (1.38%) D-Link
10 4 (1.38%) Ivanti
10 4 (1.38%) Kaspersky
10 4 (1.38%) Red Hat
10 4 (1.38%) SAP
11 3 (1.04%) Adobe
11 3 (1.04%) Dell
11 3 (1.04%) WatchGuard