Service Management Contracts in Wales

Service Management
UK > Wales

The table below provides summary statistics for contract job vacancies advertised in Wales requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 27 June 2025, comparing them to the same period in the previous two years.

6 months to
27 Jun 2025
Same period 2024 Same period 2023
Rank 33 16 28
Rank change year-on-year -17 +12 +29
Contract jobs citing Service Management 7 28 30
As % of all contract jobs advertised in Wales 2.25% 6.59% 5.50%
As % of the Processes & Methodologies category 2.50% 9.18% 6.33%
Number of daily rates quoted 4 15 19
10th Percentile - £130 -
25th Percentile £230 £209 £273
Median daily rate (50th Percentile) £278 £535 £413
Median % change year-on-year -48.13% +29.70% -23.96%
75th Percentile £380 £561 £538
90th Percentile £456 £581 £630
UK median daily rate £500 £525 £518
% change year-on-year -4.76% +1.41% -1.39%
Number of hourly rates quoted 0 6 0
Median hourly rate - £46.25 -
UK median hourly rate £21.28 £23.37 £28.88
% change year-on-year -8.94% -19.06% +44.38%

All Process and Methodology Skills
Wales

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Wales.

Contract vacancies with a requirement for process or methodology skills 280 305 474
As % of all contract IT jobs advertised in Wales 90.03% 71.76% 86.97%
Number of daily rates quoted 183 192 357
10th Percentile £190 £143 £180
25th Percentile £296 £288 £319
Median daily rate (50th Percentile) £405 £475 £500
Median % change year-on-year -14.74% -5.00% -
75th Percentile £488 £551 £586
90th Percentile £623 £625 £638
UK median daily rate £505 £525 £550
% change year-on-year -3.81% -4.55% +1.85%
Number of hourly rates quoted 32 43 27
10th Percentile £13.19 £11.75 £15.68
25th Percentile £14.81 £15.48 £16.98
Median hourly rate £21.01 £20.24 £19.49
Median % change year-on-year +3.83% +3.82% -2.55%
75th Percentile £25.15 £50.88 £24.38
90th Percentile £40.05 £82.75 £49.25
UK median hourly rate £25.15 £37.50 £36.00
% change year-on-year -32.93% +4.17% +38.46%

Service Management
Job Vacancy Trend in Wales

Job postings citing Service Management as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for Service Management in Wales

Service Management
Contractor Daily Rate Trend in Wales

3-month moving average daily rate quoted in jobs citing Service Management in Wales.

Daily rate trend for Service Management in Wales

Service Management
Daily Rate Histogram in Wales

Daily rate distribution for jobs citing Service Management in Wales over the 6 months to 27 June 2025.

Daily rate histogram for Service Management in Wales

Service Management
Contractor Hourly Rate Trend in Wales

3-month moving average hourly rates quoted in jobs citing Service Management in Wales.

Hourly rate trend for Service Management in Wales

Service Management
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Wales region over the 6 months to 27 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South Wales -15 5 £278 -48.13% 20
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (28.57%) Confluence
1 2 (28.57%) SharePoint
Applications
1 2 (28.57%) Microsoft Office
1 2 (28.57%) Microsoft Project
2 1 (14.29%) Trello
Business Applications
1 3 (42.86%) Remedy ITSM
Cloud Services
1 2 (28.57%) Asana
1 2 (28.57%) Azure
1 2 (28.57%) Azure DevOps
1 2 (28.57%) Microsoft 365
Communications & Networking
1 1 (14.29%) LAN
1 1 (14.29%) TCP/IP
1 1 (14.29%) VoIP
1 1 (14.29%) WAN
1 1 (14.29%) Wi-Fi
General
1 5 (71.43%) Social Skills
2 2 (28.57%) Documentation Skills
2 2 (28.57%) Legal
2 2 (28.57%) Public Sector
3 1 (14.29%) Finance
Job Titles
1 2 (28.57%) Deployment Engineer
1 2 (28.57%) Desktop Support
1 2 (28.57%) Project Manager
2 1 (14.29%) 2nd Line Desktop Support
2 1 (14.29%) 2nd Line Support
2 1 (14.29%) 2nd Line Technical Support
2 1 (14.29%) Analyst
2 1 (14.29%) Deskside Engineer
2 1 (14.29%) Deskside Support
2 1 (14.29%) Deskside Support Engineer
2 1 (14.29%) Financial Services Project Manager
2 1 (14.29%) IT Manager
2 1 (14.29%) IT Project Manager
2 1 (14.29%) IT Services Manager
2 1 (14.29%) SC Cleared Deployment Engineer
2 1 (14.29%) Support Engineer
2 1 (14.29%) Technical Analyst
2 1 (14.29%) Technical Support
Miscellaneous
1 3 (42.86%) Enterprise Software
Operating Systems
1 5 (71.43%) Windows
2 4 (57.14%) Windows 10
3 2 (28.57%) Mac OS
4 1 (14.29%) Android
Processes & Methodologies
1 5 (71.43%) ITSM
2 4 (57.14%) Migration
3 3 (42.86%) Customer Service
4 2 (28.57%) Agile
4 2 (28.57%) Business Case
4 2 (28.57%) Cybersecurity
4 2 (28.57%) DevOps
4 2 (28.57%) ITIL
4 2 (28.57%) Kanban
4 2 (28.57%) Portfolio Management
4 2 (28.57%) Problem-Solving
4 2 (28.57%) Process Improvement
4 2 (28.57%) Project Delivery
4 2 (28.57%) Project Management
4 2 (28.57%) Waterfall
5 1 (14.29%) Budgeting and Forecasting
5 1 (14.29%) Critical Thinking
5 1 (14.29%) IT Governance
5 1 (14.29%) Mobile Device Management
5 1 (14.29%) Security Patching
Qualifications
1 3 (42.86%) SC Cleared
1 3 (42.86%) Security Cleared
2 1 (14.29%) Degree
Quality Assurance & Compliance
1 2 (28.57%) PMO
2 1 (14.29%) SLA
Systems Management
1 1 (14.29%) SCCM
Vendors
1 4 (57.14%) ServiceNow
2 3 (42.86%) Remedy
3 2 (28.57%) Microsoft