26 to 50 of 193 2nd Line Support Jobs in the UK

seeking an experienced 2nd Line Tech Bar Engineer to provide high-quality, customer-facing technical support across onsite and remote environments. This role acts as an escalation point from 1st line support, resolving more complex technical issues while delivering an excellent … teams to ensure incidents and requests are resolved efficiently and in line with agreed service levels and security standards. Key Responsibilities: Provide 2nd line technical support to end users via Tech Bar (onsite) and remote channels. Act as an escalation point for incidents ...

primary escalation point from first line support, working across VoIP, broadband, and network environments. This role combines second line technical responsibility with a flexible, team‐first approach to support delivery. What Makes This Role Different We are not just looking … audience Take ownership of conversations—not hide behind tickets or emails You don’t just fix problems; you make them understood. Key Responsibilities Second Line Support & Escalations UCaaS/VoIP platforms (Horizon, iPECS, Webex or similar) Broadband, ethernet, and data services Diagnose and resolve complex voice ...

About the job 2nd Line Application Support Analyst 2nd Line Application Support Analyst Flexible hybrid working 1 day per month in office minimum An experienced Application Support Analyst is required to join a dynamic IT Team … Support Analyst to enhance our clients tight-knit technology team. The role. As a Application Support Analyst, you will deliver 2nd line IT and Application Support alongside being involved in on-going project work. Day to day, you can expect ...

partnering with a leading industrial service organisations to recruit a 2nd Line IT Technical Support Engineer as part of a significant IT transformation programme. The Opportunity You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with … globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group. Key Responsibilities Provide 2nd line support across multiple UK locations Troubleshoot and resolve hardware, software, network and user issues Support Microsoft ...

Focus IT have the pleasure of working with this WELL established IT Solutions Company. Due to demand they are seeking a 2nd line Technical Support Engineer to complement their existing support team. The Role: The role will be to proactively ensure that … highly beneficial towards your application Any exposure to the Managed Service sector would be highly beneficial towards your application. This role is a 2nd Line Technical Support Engineer and can also be known as a Support Analyst, Helpdesk Analyst, 2nd Line ...

2nd Line Support Engineer – White Label IT (Farnborough) Mastered 1st line and ready for tickets that make you think? Want to be the engineer people bring the hard problems to? At White Label IT, we’ve built the place to do exactly that. … helping a 1st line engineer get to the bottom of a problem they’ve been stuck on. This is where strong 2nd line engineers thrive. If you love variety, enjoy owning problems from start to finish and want a role that keeps stretching you, this ...

great opportunity to contribute to a world-class institution at the heart of London. The Role London Business School is looking for a 2nd Line Support Engineer to join our Technology team and help deliver reliable, high-quality digital support across the School. … also work with internal teams and third-party suppliers to resolve complex issues and improve service delivery. Main Responsibilities Timely and effective resolution of 2nd line incidents and service requests in line with defined SLA's. Reduction in recurring device and application issues. Accuracy ...

2nd Line Support Analyst Location: Bristol or High Wycombe Hybrid Working: 3 days in the office, 2 days from home Take Your IT Career to the Next Level Are you a technically capable IT support professional who enjoys solving complex problems and delivering … exceptional customer service? At Sharp UK , we're looking for a talented 2nd Line Support Analyst to join our growing Service Desk team. This is an opportunity to work with a broad range of technologies, support a diverse client base, and continue developing ...

2nd Line Support Analyst in High Wycombe required Location: High Wycombe Hybrid working: 3x in the office, 2x from home Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a 2nd … Line Support Analyst to join our helpdesk team in High Wycombe . If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we’d love to hear from you. What You’ll Be Doing You will deliver high quality technical support ...

expertise with the team, and play a key role in maintaining a reliable and efficient IT service. What you’ll be responsible for Providing 2nd line technical support, diagnosing and resolving a wide range of hardware, software and end-user issues. Configuring, deploying and supporting … service. Ensuring all work is carried out in line with IT security standards, policies and best practice. Taking part in the 2nd Line on-call rota (approximately one weekend in every five) to provide out-of-hours support when required. We’re looking ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 – £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician … Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years’ experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician … Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years' experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your ...

supporting both onsite and remote users. Salary £37,000 to £42,000 per annum Core Responsibilities IT Support: Deliver 1st and 2nd-line support for hardware, software, and mobile devices (onsite and remote) via an IT service management (ITSM) ticketing system. Microsoft … tools and basic PowerShell for automation and troubleshooting. Experience & Background Support Experience: Previous hands-on experience in a 1st/2nd-line IT support role managing both remote and onsite users. Admin Experience: Demonstrated practical experience administering Microsoft 365 tenants (Entra ...

Expertise (we’re proudly professional and continuously strive for excellence for customers, peers and partners). Role overview We are looking for a 2nd Line Support Engineer/Field Engineer to join our Service Desk team and work on-site with one of our customers … while ensuring excellent client satisfaction. This role is 4 days at client's site (London, EC3V 9AA). Duties & Responsibilities: Provision of 1st & 2nd line support service for software and hardware Incidents and Service Requests via phone calls, emails and self-service tickets. Efficient ...

solution. What truly sets us apart is our people and the effortless experience they create for our customers. We’re looking for a 2nd Line IT Engineer who enjoys solving technical challenges, taking ownership of issues and keeping customers informed throughout. You’ll investigate and resolve issues … escalated from 1st Line Support, using your technical knowledge to minimise downtime and get customers back up and running. Working closely with our senior engineers, you’ll also identify opportunities to use AI and automation to make support faster and more effective. ...

Core Group is seeking a 2nd Line Support Engineer/Field Engineer to join the Service Desk and work on-site with a client in London. The role focuses on delivering high-quality IT support, ensuring a strong first-time fix rate … excellent client satisfaction. The position involves 4 days at the client's site (London, EC3V 9AA). Responsibilities include providing 1st & 2nd line support, logging incidents, installing hardware/software, and collaborating with cross-functional teams while #J-18808-Ljbffr ...

2nd Line Support Analyst Department: Service Desk Employment Type: Permanent - Full Time Location: Coventry, UK Reporting To: Bhavana Mistry Description The primary objective of this 2nd line service desk role is to act as a single point of contact between the services … provided and the users. You will be responsible for managing cases, incidents, and service requests, ensuring they are logged, tracked, and resolved in line with agreed processes and service levels. The role also involves maintaining clear and effective communication with users throughout the lifecycle of their requests. This ...

2nd Line Support Analyst Department: Service Desk Employment Type: Permanent - Full Time Location: Coventry, UK Reporting To: Bhavana Mistry Description The primary objective of this 2nd line service desk role is to act as a single point of contact between the services … provided and the users. You will be responsible for managing cases, incidents, and service requests, ensuring they are logged, tracked, and resolved in line with agreed processes and service levels. The role also involves maintaining clear and effective communication with users throughout the lifecycle of their requests. This ...

Technical Support Engineer (2nd Line) Belfast 6-month FTC £30k-£32k Pro rata We are partnering with a highly successful, scaling European e-commerce and technology company that simplifies how large-scale enterprise organisations globally manage and procure cloud software and services. While their roots … personal growth of their people. As they continue to scale their global footprint, they are looking for a sharp, communicative, and analytical 2nd Line Technical Support Agent to join them on an initial 6-month contract. The Role This isn't a standard, repetitive helpdesk ...

+ benefits Industry: IT Services . This is an excellent opportunity for an ambitious IT professional with experience across 1st and 2nd line support who is looking to develop their technical capabilities and progress towards more advanced infrastructure and cloud technologies. The Role … have the opportunity to broaden your technical expertise and gain exposure to more complex Tier 3 technologies and projects. Key Responsibilities Provide 1st and 2nd line technical support to a diverse customer base. Troubleshoot and resolve desktop, infrastructure and Microsoft 365 related issues. Support ...

+ benefits Industry: IT Services . This is an excellent opportunity for an ambitious IT professional with experience across 1st and 2nd line support who is looking to develop their technical capabilities and progress towards more advanced infrastructure and cloud technologies. The Role … have the opportunity to broaden your technical expertise and gain exposure to more complex Tier 3 technologies and projects. Key Responsibilities Provide 1st and 2nd line technical support to a diverse customer base. Troubleshoot and resolve desktop, infrastructure and Microsoft 365 related issues. Support ...

experienced IT Support professional looking to take the next step in your career? If so, Bidwells are currently looking for a 2nd Line Support Engineer to join our service desk team. As a 2nd Line IT Support Engineer … play a key role in delivering high-quality technical support to colleagues across Bidwells click apply for full job details ...

QinetiQ Limited is recruiting a 2nd Line Support Engineer for our Hereford site. You will deliver high-quality 2nd line support across IT systems, infrastructure, applications and services within a highly secure environment. Join a newly formed team … major MoD programme, providing technical support, incident resolution and system maintenance. This role involves outside-hours rota participation and DV clearance is preferred. #J-18808-Ljbffr ...

Core, a London-based managed services provider, is seeking a 2nd Line Support Engineer/Field Engineer to join the Service Desk and work on-site with a client in London. The role emphasizes delivering high-quality IT support and ensuring client satisfaction. … will provide 1st and 2nd line support for software and hardware, log incidents in ITSM, install hardware and software, and collaborate with cross-functional teams. Four days per week onsite at the client site (EC3V 9AA). #J-18808-Ljbffr ...

Support Engineer - 2nd Line Solihull | £30,000 | Permanent | Office-based We're looking for an IT Support Engineer to join a busy internal IT team based in Solihull. This is a great opportunity for someone with 2+ years' IT support experience … enjoys troubleshooting and providing hands-on support to users. Providing 1st and 2nd line IT support Supporting Microsoft 365, Active Directory and Exchange Online Troubleshooting Windows 10/11 hardware and software issues Setting up laptops, mobile devices and user accounts Supporting Teams ...