76 to 100 of 114 CRM Jobs in the City of London

working relationships with all members of the executive team. This role has accountability for: Data and Insights engineering. Web and digital channel product engineering. CRM and Microsoft Dynamics development. An AI Centre of Excellence (AI CoE) focused on practical, ethical value. Engineering standards, platforms, and ways of working. The technical … quality. Specific responsibilities are as follows: Engineering Leadership & Delivery Public-facing web platforms, customer-focused channels and digital services. Internal business systems and integrations. CRM and Dynamics-based solutions. Ensure predictable, high-quality delivery against agreed roadmaps and priorities. Balance pace, quality, and sustainability in a charity context. Establish clear ...

impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback … schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and deliver regular and ad hoc reporting on key customer KPIs, campaign performance, and player ...

design, build, integration, data migration, testing, implementation and operational transition. This role requires someone with demonstrable experience delivering complex enterprise technology, reservation, booking, ERP, CRM, transactional platform or legacy system replacement projects. The successful candidate must be comfortable operating across multiple workstreams, managing significant dependencies and translating strategic direction into … Essential Experience 5+ years’ experience delivering complex technology projects within matrixed or transformation environments. Proven experience delivering enterprise platforms, reservation systems, booking systems, ERP, CRM, transactional systems or major legacy technology replacements. Experience managing projects across the full delivery lifecycle, including discovery, design, build, integration, data migration, testing, cutover ...

customer journey. Journey Automation Design, build, and manage automated workflows, nurture journeys, and behavioural triggers to boost engagement and conversion. Platform Execution Use CRM systems (Freshsales, Dynamics 365) to build, test, and optimise campaigns. Testing & Quality Assurance Conduct A/B and responsive testing, rendering checks, and QA using tools … confident using Litmus (or similar), with strong HTML/CSS email coding skills. Understands marketing automation and lead nurture workflows. Has experience with CRM platforms such as Salesforce, Freshsales, HubSpot, or Dynamics 365. Can write engaging, concise, and conversion-focused copy. Is comfortable working with generative AI tools. Brings strong ...

capabilities including marketing automation, campaign management, customer segmentation, lead nurturing, lead scoring, forms, landing pages, and automated communications. Define integration approach between Eloqua and CRM/Sales Cloud/third-party applications. Support solution design for customer data platform, behaviour intelligence, campaign management, marketing automation, and customer loyalty/engagement … reporting capabilities, OTBI, data models, and integration with enterprise analytics platforms where applicable. Define integration architecture across Oracle CX Cloud and external systems including CRM, ERP, billing, identity platforms, third-party applications, and legacy platforms. Design and review integrations. Ensure data flow consistency, security, scalability, and performance across integrated applications. ...

marketing updates and progression administration Order and manage area marketing collateral, including brochures, window cards and promotional materials Maintain accurate and up-to-date CRM and database records, ensuring a consistently high level of data quality Assist with Land Registry searches and wider property-related administration Support Anti-Money Laundering … customer experience and building long-term relationships Strong administrative skills and the ability to support multiple teams effectively Strong IT skills, including experience with CRM systems, Microsoft Office and email platforms A proactive and solution-focused approach to resolving issues and supporting colleagues Highly motivated and ambitious, with a desire ...

Technical Project Manager - CRM Development & Delivery - London - £70-75k - Consulting Role Overview My client based in West London, a Global Data Services Organisation are seeking a technical Technical Project Manager/Delivery Manager to drive the delivery of their Dynamics 365 platform. The ideal candidate will have consulting industry … challenge estimates constructively, proactively spot problems and help lead discussions to find potential solutions. Key Responsibilities •Own and manage the tooling delivery plan across CRM and app workstreams. •Act as the primary day-to-day delivery interface with the development team, working with Agile delivery methodology principles and project management ...

D365 Lead CE/CRM Developer - Hybrid/UK - £80,000 An established End User within the UK are undergoing a large-scale Microsoft Dynamics transformation are looking for a Lead D365 CE/CRM Developer (SME) to join their growing internal team. They are looking for someone with … Central London and offering a salary of up to £70,000. Key responsibilities; Design, develop and customise Microsoft Dynamics 365 solutions (within CE/CRM) Develop plugins, workflows, Power Automate flows and Power Apps. Work closely with business stakeholders to translate technical requirements into scalable solutions. Develop integrations between Dynamics ...

revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents with CRM, booking and customer-service platforms * Automate customer enquiries, lead qualification, booking support and follow-up communications * Build solutions using OpenAI APIs, large language models, RAG, embeddings … integrations * Experience integrating booking engines, ecommerce platforms and payment systems * Practical experience with OpenAI APIs, LLMs, RAG and agentic workflows * Experience integrating CRM platforms, WhatsApp Business, webhooks and third-party APIs * Strong SQL, data-integration and dashboard-development skills * Knowledge of technical SEO, GA4, Google Tag Manager, Google Ads tracking ...

revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents with CRM, booking and customer-service platforms * Automate customer enquiries, lead qualification, booking support and follow-up communications * Build solutions using OpenAI APIs, large language models, RAG, embeddings … integrations * Experience integrating booking engines, ecommerce platforms and payment systems * Practical experience with OpenAI APIs, LLMs, RAG and agentic workflows * Experience integrating CRM platforms, WhatsApp Business, webhooks and third-party APIs * Strong SQL, data-integration and dashboard-development skills * Knowledge of technical SEO, GA4, Google Tag Manager, Google Ads tracking ...

CRM Implementation Project Manager - 9 month FTC - £55K-£65K pro rata - Hybrid London - **Third Sector Essential** The role: We're looking for a CRM Implementation Project Manager to lead the delivery of a new fundraising CRM platform, from planning through to go-live and adoption. This is a hands … data and donor relationships sit at the centre of the business case. What you'll be doing: Owning end-to-end delivery of a CRM implementation: scoping, vendor/implementation partner management, migration planning, testing, training and go-live Managing the project plan, budget and risk log, and reporting progress ...

opportunities, manages customer relationships and uses technology, automation and data to support sustainable growth. Working across marketing, commercial and event operations, you'll implement CRM and marketing automation platforms, improve customer journeys, strengthen lead generation and deliver valuable commercial insight. If you enjoy solving business challenges, connecting systems and creating … automated lead generation and lead nurturing programmes. Develop lead scoring and qualification processes. Use customer insight and data analysis to identify new commercial opportunities. CRM & Commercial Technology Review ELRIG's existing technology landscape. Recommend, implement and optimise CRM, marketing automation and commercial platforms. Integrate CRM, EventsAir and other business systems. ...

Lifecycle Manager Location: Central London | Hybrid, 3 days a week Salary: £80,000 to £95,000 base plus benefits Are you the kind of CRM leader who is equally comfortable shaping the big picture and getting into the detail? Someone who can lead the thinking behind new customer journeys … automations, particularly around product launches, market expansion, personalisation, content and data. But also the person who, when a new AI tool, CRM platform or automation capability is introduced, quickly understands how it works, sees where it can add value and ends up showing the rest of the team ...

40haweek,fulltime,Hybrid3daysinoffice(CanaryWharf) Idealstartdate:ASAP JobTitle:ConsumerInsightsSpecialistorAnalyticsandReportingManager PositionOverview: PoweredbyComdataGroup,wearesupportingourclient‘TheCocaColaCompany’withexcellentConsumerCareomnichannelservices.ThisisauniqueopportunitytoworkasanAnalyticsManagerforourConsumerCareEuropeanTeamdedicatedtoCoca-Cola(30marketsinEurope).Welookafterthewayourpartnerengageswiththeircustomers,throughtraditionalandsocialmediacareandgivesupporttotheirexcitingcampaigns. AsaAnalyticsManagerfortheConsumerCareteamyouwillbeanalysingdatafrom50fulltimeemployeesacross30differentEuropeancountries.ThisisanintegralpartoftheConsumerCare/Consumerserviceteam,whichwillenableaconstantimprovementofConsumerCarePracticeswhilehelpingtheteamtoreachitstargets. KeyResponsibilities asanAnalytics&ReportingManager: CRM Salesforce Expertise & Innovation: Be the technical expert in leading different global innovative projects within CRM Salesforce such as automatizations, reports, dashboards, Agentforce, Einstein, Connectors with … other CRM tools. Genesys experience is a plus. Process Optimisation & Automation: Identify opportunities to streamline, standardise and automate reporting and operational processes, improving efficiency, accuracy and scalability. Conduct ad-hoc analysis to identify process gaps, root causes and opportunities for continuous improvement. Reporting & Performance Management: Own weekly, monthly, quarterly ...

technical triage, incident bridges, and resolution strategy during major outages along with Technical Manager. Perform deep root cause analysis (RCA) across Genesys, voice, network, CRM, and cloud layers or report or all RCA issue's to Technical Manager. Identify systemic weaknesses and eliminate chronic or repeat incidents through structural corrective … architecture diagrams, media flow designs, and failure-mode documentation Integrations & Ecosystem Troubleshoot complex integrations involving: Salesforce CTI, APIs, OAuth, and data synchronization Microsoft Dynamics CRM integrations Act as the technical liaison between: Genesys vendor support Network, voice, SBC, and carrier teams Salesforce and CRM platform teams Security, IAM, and compliance ...

particular interest. Future projects may include the end-to-end delivery of software application projects and infrastructure deployments, with a strong focus on ERP, CRM and other enterprise platforms. You will be responsible for delivery plans, risks, budgets, and stakeholder engagement, ensuring that projects are completed on time, within budget … meet quality expectations. Key Responsibilities Deliver ERP, CRM and enterprise software projects end-to-end Enterprise Infrastructure implementations end-to-end Lead on-premise data centre migration projects into Microsoft Azure, including planning, cutover, dependency management and service transition Define scope, plans and milestones across multi-disciplinary teams Lead implementation ...

Lead the Product & Technology function across multiple business-critical platforms, driving strategy, delivery and continuous innovation. Own the successful delivery of a new proprietary CRM platform, replacing legacy systems and establishing the core operating platform for the business. Define and execute the technology roadmap, balancing business priorities across product development … continuous improvement. Requirements Significant experience leading Product, Technology or Digital Transformation functions within a fast-paced commercial environment. Proven track record delivering complex CRM, SaaS or enterprise platform implementations from concept through to successful deployment. Experience leading cross-functional Product, Engineering and Design teams across multiple concurrent initiatives. Strong understanding ...

team bonding events Global volunteering and community initiatives Competitive benefits and perks depending on location REQUIREMENTS Previous experience managing prospects and pipeline through a CRM Prior experience in SaaS sales Self-starter mindset with strong interpersonal, decision-making, and organisational skills Confidence engaging new prospects via phone and email Proven … Continuously learn about the market, customers, and business Work with mentors to set and achieve professional goals Maintain accurate data and activity tracking within CRM and sales engagement tool ...

CRM Marketing Automation Specialist Braze Location: Hybrid working, Central London offices, 10 days in every month. Salary: £40,000 - £50,000 plus pension, healthcare, life assurance, etc. Engagement: Fixed term, 9 months initially with potential to go permanent Youll join a specialist CRM Operations team responsible for building and delivering … largest customer bases in Europe, youll help turn customer data and campaign plans into accurate, relevant communications across email and other CRM channels. The Role Youll be responsible for building customer audiences, configuring campaigns and supporting the delivery of both automated journeys and one-off communications. Your main focus will ...

book demos for the sales team Clearly communicate the value proposition to prospective B2B customers Maintain accurate records of activity and outcomes within the CRM Attend networking events to generate opportunities and increase brand awareness THE PERSON Fluent in English and either French OR German (spoken and written) Proven experience … cold calling and first-contact conversations Target-driven, self-motivated, and highly organised Comfortable working in a fast-paced, KPI-led environment Experience using CRM systems (HubSpot, Salesforce, or similar) is desirable B2B sales experience preferred By sending an application or applying for a job, you consent to your personal ...

book demos for the sales team Clearly communicate the value proposition to prospective B2B customers Maintain accurate records of activity and outcomes within the CRM Attend networking events to generate opportunities and increase brand awareness THE PERSON Fluent in English and either French OR German (spoken and written) Proven experience … cold calling and first-contact conversations Target-driven, self-motivated, and highly organised Comfortable working in a fast-paced, KPI-led environment Experience using CRM systems (HubSpot, Salesforce, or similar) is desirable B2B sales experience preferred By sending an application or applying for a job, you consent to your personal ...

team bonding events Global volunteering and community initiatives Competitive benefits and perks depending on location REQUIREMENTS Previous experience managing prospects and pipeline through a CRM Prior experience in SaaS sales Self-starter mindset with strong interpersonal, decision-making, and organisational skills Confidence engaging new prospects via phone and email Proven … Continuously learn about the market, customers, and business Work with mentors to set and achieve professional goals Maintain accurate data and activity tracking within CRM and sales engagement tool ...

sectors including Retail, Financial Services, Healthcare, Sports/Leisure etc. They deliver a variety of Digital solutions across Web, UX, UI, CMS, Service Design, CRM/Martech, Digital Cloud based systems and Data. The role As a Senior Account Manager, you'll take day-to-day ownership … shaping solutions aligned to client objectives Growing the breadth and depth of services delivered across your portfolio Overseeing delivery of projects — from data delivery, CRM/Martech, Web, UX/UI, CMS through to complex Digital technology, analytics and strategy engagements Leading client meetings and drafting commercial documents and proposals ...

genuinely unique opportunity for an experienced technical professional to take ownership of the company's entire commercial technology platform, working across websites, CRM, integrations and business systems. You'll become the technical backbone of a growing business where your work will directly influence customer experience, operational efficiency and commercial performance. … Role You'll take ownership of the organisation's digital ecosystem including: WordPress website development and maintenance CRM administration (HubSpot) API development and third-party integrations Website security, hosting and performance Marketing technology stack Business reporting and dashboards AI-powered workflow automation Release management and version control Technical liaison with ...

business cases and ensure change delivers measurable commercial and financial benefits. Work with senior stakeholders to align business strategy, process improvement and technology. Drive CRM-enabled transformation to improve sales, partner and customer outcomes. Support digital transformation, automation and AI initiatives where they create genuine business value. Skills & Experience Strong … Business Architecture experience within complex commercial organisations. Experience delivering CRM-enabled business transformation. A proven track record of designing Target Operating Models, capability models and future-state business processes. A commercial mindset, with the ability to translate process improvements into measurable business outcomes. Excellent stakeholder management, workshop facilitation and influencing ...