101 to 125 of 151 Case Management Jobs in England

project environment. Strong written and verbal communication skills, including the ability to produce clear documentation and stakeholder communications. Experience working with ticketing or case management tools such as Jira . Strong analytical and organisational skills, with the ability to produce meaningful metrics and reporting. What Would Make ...

first-class customer service whether that’s by resolving a customer’s query whilst they’re on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues ...

closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services. This is not a hands-on configuration or development role. Instead, you will ...

technical project roles Experience in a business analysis, systems analysis, or similar role involving requirements gathering and process mapping Knowledge of project and change management principles Experience working on system implementations or upgrades in a cross-functional Familiarity with tools for process mapping, requirements management, or workflow design … Understanding of GDPR, data protection, and security principles in relation to systems environment Technical knowledge or experience working with key organisational systems such as Case Management Systems, HR platforms, Finance systems, or other core business applications ...

Project Manager and Programme Director in managing the project lifecycle, ensuring effective communication with stakeholders, and maintaining compliance with the Council's project management methodology. Day-to-day of the role: Assist the Programme Director and Project Manager in the day-to-day management of the programme, projects … workstreams. Provide project support while ensuring compliance with the Council's project management methodology. Liaise with project stakeholders to ensure effective communication and coordination. Respond to all relevant correspondence, enquiries, and complaints in a timely and effective manner. Administer the Project Change Register and accurately manage the project budget ...

Office Administration: Manage, update, and troubleshoot Windows 10/11 environments, handle M365 mailbox/group admin, and support core Office applications. User Access Management: Administer Active Directory, including creating/modifying groups, managing permissions, and handling basic Windows Server tasks. Infrastructure & Backups: Monitor and troubleshoot basic networking, routing … excellent communication skills, and a strong appetite to learn new technologies. Nice to Have Legal Tech: Previous IT experience supporting legal environments or Proclaim Case Management software. Virtualisation: Prior exposure to Citrix or Azure Virtual Desktop (AVD) environments (cross-training into Citrix will be provided). Support Tools ...

reporting schedules and organisational performance data. Work with managers to improve monitoring processes and service quality. Support the development and maintenance of the Halo case management system. Assist with funding bids, tenders and annual reporting through data analysis and research. Design surveys, consultations and outcome measurement tools. Deliver ...

Head of Learner Enablement. Essential Skills & Experience Must-have Experience in a learner-facing, customer-facing or onboarding role requiring strong communication and case management skills. Organised and process-driven — able to manage a caseload of learners at different stages simultaneously without dropping detail. Confident communicator — comfortable chasing ...

with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products … Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations ...

opportunity, with occasional on-site attendance required depending on business needs. You'll play a leading role in supporting, maintaining and enhancing a Housing Management System, ensuring it continues to meet operational and business requirements. The Role Working closely with stakeholders, you'll provide expert technical and functional support … responsibilities include: Supporting and maintaining the Cx Housing system. Managing system upgrades and enhancements, including Customer Portal functionality. Providing expertise in Rent Accounting, CRM, case management, workflows and forms. Producing reports using SSRS and SQL, with Power BI experience being advantageous. Supporting integrations and interfaces, including APIs, Azure ...

opportunity, with occasional on-site attendance required depending on business needs. You'll play a leading role in supporting, maintaining and enhancing a Housing Management System, ensuring it continues to meet operational and business requirements. The Role Working closely with stakeholders, you'll provide expert technical and functional support … responsibilities include: Supporting and maintaining the Cx Housing system. Managing system upgrades and enhancements, including Customer Portal functionality. Providing expertise in Rent Accounting, CRM, case management, workflows and forms. Producing reports using SSRS and SQL, with Power BI experience being advantageous. Supporting integrations and interfaces, including APIs, Azure ...

opportunity, with occasional on-site attendance required depending on business needs. You'll play a leading role in supporting, maintaining and enhancing a Housing Management System, ensuring it continues to meet operational and business requirements. The Role Working closely with stakeholders, you'll provide expert technical and functional support … responsibilities include: Supporting and maintaining the Cx Housing system. Managing system upgrades and enhancements, including Customer Portal functionality. Providing expertise in Rent Accounting, CRM, case management, workflows and forms. Producing reports using SSRS and SQL, with Power BI experience being advantageous. Supporting integrations and interfaces, including APIs, Azure ...

ownership of the application layer across this mission-critical national programme. You will coordinate solution design, application architecture, supplier engagement, technical assurance and lifecycle management to ensure delivery of a resilient, secure and operationally effective service. About the Programme We are supporting a major central Government client … mission-critical digital transformation programme to replace a legacy case management system with a modern, secure, cloud-native platform hosted on Microsoft Azure. The new platform will automate referral ingestion, triage and case-handling workflows, integrate with key national systems, provide secure APIs for data exchange with ...

partners where required, building your understanding of the wider ServiceNow ecosystem. Business development • Support responses to RFPs and RFIs by contributing research, solution notes, case study inputs and proposal content. • Assist with proposal development and client presentation materials, learning how ServiceNow opportunities move from pursuit into mobilisation and delivery. … ITSM or other ServiceNow certifications completed, in progress or part of your development plan. • Experience supporting ServiceNow, HR technology, employee experience, enterprise service management or digital transformation projects through business process improvement, requirements gathering, solution workshops, testing, change or rollout activities. • A good understanding of how technology supports business ...

London, Manchester or Bristol) Rate: £350 per day inside IR35 The Role We are seeking an experienced Parliamentary and Complaints Caseworker to lead the management of complex casework, complaints, and high-profile operational issues within the GOV.UK One Login and Wallet programme. This role will play a key part … user outcomes. Key Responsibilities As a Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex casework service, establishing effective frameworks for case management, tracking, escalation, and governance. Ensure compliance with statutory deadlines, service standards, and organisational processes. Investigate operational and service-related issues, collaborating with ...

margin target for your area, and connect the product work to it Support launches alongside Sales, Marketing and Operations Skills & Experience Solid product management experience, experience in B2B SaaS, workflow software, or technology-enabled services a bonus Strong discovery instincts and the ability to turn customer insight into product … business value Comfort with pace, ambiguity, and modern ways of working Useful but not essential Experience in legal tech, IP, or patents. Workflow automation, case management, or high-volume transactional operations. Other document heavy or trust sensitive domains. Life at RWS Life at RWS - If you like ...

technical training courses, workshops and exercises. Applicable department objectives and projects are completed within specification, deadline and budgetary constraints. Ensure completion of all HALO case management on time and with accurate and timely results. Technical Leadership & Operations Excellence Provide technical leadership and guidance to SOC analysts on alert … analysts, fostering technical growth, best practices, and a high‐performance culture. Conduct technical training sessions, knowledge‐sharing workshops, and skills assessments. Support performance management, including goal setting and feedback for direct or matrix team members. Strategic & Operational Contributions Identify opportunities to enhance MSSP service offerings through new capabilities, automation ...

internal) Strong troubleshooting ability and communication skills Microsoft stack knowledge (IIS, SQL Server, Azure, Active Directory) Familiarity with virtualisation, networking (TCP/IP), and case management tools (Jenkins ideally) Desirable PKI | Firewalls | Entra | JavaScript/scripting | Mobile tech | Salesforce | Powershell This is a strong opportunity to build your ...

speaking at events, webinars and workshops. Highly organised, with strong attention to detail when preparing documentation and maintaining records. Comfortable working with CRM or case management systems (e.g. Salesforce); happy to learn bespoke software such as iTeam. A proactive, member-focused approach, with the confidence to build trusted ...

Freedom of Information Act, and Environmental Information Regulations. Skilled in the use of redaction tools and proficient in Microsoft 365. Experience working with case management systems such as iCasework is advantageous. High level of attention to detail and ability to apply legal exemptions accurately and proportionately. Excellent organisational ...

latest platform capabilities and best‐practice approaches. Overseeing delivery excellence across a portfolio of engagements , with a hands‐on focus on discovery, stakeholder management, transformation design, and business analysis. Ensuring consistent quality, alignment, and measurable business outcomes. Driving innovation through deep product and market insight , maintaining up‐to‐date … experience. Leadership - Leads with clarity and credibility, capable of growing a high‐performing HRSD capability, coaching consultants, and influencing senior stakeholders. Demonstrates strong stakeholder management, executive presence, and the ability to guide cross‐functional teams through ambiguity toward aligned outcomes. Technical - Deep expertise in ServiceNow HRSD platform capabilities, including ...

high degree of detail Contributes positively to a team culture that operates efficiently and supports each other Required qualifications, capabilities and skills Extensive product management experience, with hands-on experience building fraud and dynamic assessment products, ideally across a wide range of capabilities including workflow orchestration, data integration, model … development and case management A desire to solve hard problems from first principles A bias towards craft and quality Clarity of thought. We operate quickly and efficiently, and we value people who are economical with their time and clear with their opinions. The ability to write clearly ...

across HR and the wider business, acting as a trusted ER partner. Effectively manage multiple priorities within a fast-paced, service-driven environment. Use case management systems to maintain accurate records and deliver against service standards. Support wider ER projects and initiatives as required. What We're Looking … Strong employee relations experience managing complex casework. Sound knowledge of UK employment law and HR best practice. Excellent stakeholder management and influencing skills. Commercial mindset with a pragmatic, solutions-focused approach. Experience working in a fast-paced, high-volume environment. Strong organisational skills with the ability to manage competing ...

achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their … interpersonal skill to de-escalate sensitive situations and build trust across all levels of the organization. What You'll Be Doing Employee Relations & Case Management Serve as the primary point of contact for employee relations matters, managing a caseload of grievances, complaints, conflicts, and disciplinary issues from intake ...

terminology and acronyms used across the Defence community. Your technical skills will be broad, covering aspects such as consulting, cloud services, application integration, data management and custom application development. You will be comfortable working in environments with multiple suppliers and interacting with a varied set of stakeholders. What … opportunities Identifying technical solutions and options Defining programme roadmaps and high‐level direction setting Defining transition states and transformation approaches Supporting estimation and business case generation for proposed solutions Guiding proposed solutions through technical governance reviews Building relationships with technical and business stakeholders Your skills and experience The ideal ...