26 to 50 of 59 Case Management Jobs in England

worked from multiple UK locations The Role A leading Government Institution is seeking an experienced Programme Director to lead a large-scale Legal Practice Management (LPM) transformation programme. This is a pivotal leadership role, responsible for driving the modernisation of legal practices through the delivery of new technology-enabled … assurance gates Experience leading programmes through GDS service assessments Expert-level stakeholder engagement and governance capability, including executive-level reporting Strong programme governance, financial management, and delivery assurance experience Practitioner-level experience in digital, data, business change, and implementation Demonstrated ability to lead multidisciplinary teams and manage multiple suppliers ...

Computer Science or equivalent relevant technical qualification, or professional work experience in a support function, ideally externally within a software company Experience of using case management tools Experience of using Virtual Machines Experience of multi-tier application support in a Microsoft environment, including: IIS TCP/ ...

technology department, you will lead the customisation, deployment, and strategic vision of our Salesforce instance. From automating complex legal workflows and integrating advanced case management systems to building high-utility dashboards for leadership, your work will directly optimize firm efficiency and fuel our rapid nationwide growth. Qualifications … Skills: Project Management certification preferred (e.g. Agile, PRINCE2, PMP). Hands-on experience with agile and waterfall project management methodologies. Experience managing multiple simultaneous IT projects in software development and technology infrastructure. Nice to have: experience with complex multiple company CRM transformation (Salesforce is desirable) Organised and structured ...

ongoing support activities. Act as a central point of contact between customers and MSite, coordinating communication and activities across functions, including Service Delivery, Change Management, and Incident Management. Build and maintain strong working relationships with customers and internal stakeholders, ensuring alignment with service desk standards, processes, and best practices. … prioritise workload and manage multiple tasks effectively. Desirable Previous experience supporting IT systems, software applications, or technical products. Experience using ticketing, service desk, or case management systems. Understanding of incident management and customer support processes. Experience working within a fast-paced service or support environment. MSite proudly ...

suppliers and procurement processes Knowledge of data protection, governance, and information security (including GDPR) Ability to drive business change alongside technology delivery Strong stakeholder management, influencing, and communication skills Excellent organisational and project management capability, with the ability to manage competing priorities Experience building effective working relationships across … multidisciplinary teams Desirable Experience & Skills Experience within health, social care, or local government environments Exposure to care records/case management systems (e.g. Mosaic, Liquidlogic, CareDirector, or similar) Familiarity with assistive technology, AI, or data analytics Experience supporting or contributing to procurement activities (RFI/RFP processes) Knowledge ...

users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce, our Customer Relationship Management system (“CRM”) Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application … Head of Product and Technology Any other reasonable duties assigned by Into Film. Person Specification: Minimum Requirements: Excellent customer relationship and service management skills Exceptional communication skills (verbal and written) Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency A good ...

classroom, one-to-one, workshops and e-learning. Identify training needs and develop engaging learning materials, guides and presentations. Create and maintain a Learning Management System (LMS) and training records. Support the rollout of new technologies and software upgrades through effective training and knowledge transfer. Work closely with … busy IT support or Service Desk environment. Strong knowledge of Microsoft 365, including Teams, Word, Excel and PowerPoint. Excellent communication, presentation and stakeholder management skills. Experience creating training documentation, e-learning content and user guides. Organised, proactive and able to manage multiple priorities. Willing to travel between office locations ...

provide the solution design. Key Responsibilities: Develop and implement Salesforce Service Cloud solutions based on provided designs. Customize and configure Service Cloud features, including case management, knowledge base, automation, and workflows. Develop complex Salesforce Flows to automate business processes. Write, test, and deploy Apex code (classes, triggers … Participate in the full software development lifecycle, including requirements gathering, development, testing, deployment, and maintenance. Implement and maintain robust DevOps practices, including source code management, branching strategies, pull requests, and commits. Utilize DevOps tools such as [Specify: Copado, Gearset, Azure DevOps, or others] for deployment and release management. Work ...

ongoing support activities. Act as a central point of contact between customers and MSite, coordinating communication and activities across functions, including Service Delivery, Change Management, and Incident Management. Build and maintain strong working relationships with customers and internal stakeholders, ensuring alignment with service desk standards, processes, and best practices. … prioritise workload and manage multiple tasks effectively. Desirable Previous experience supporting IT systems, software applications, or technical products. Experience using ticketing, service desk, or case management systems. Understanding of incident management and customer support processes. MSite proudly embraces diversity and is committed to being an equal opportunity ...

experienced Safety Engineer with a background in systems safety and risk management within the defence sector? Evodia Limited is proud to partner with a leading defence client seeking a Contract AJAX Safety Engineer, SC cleared, to support critical projects based in Bristol. This role offers the flexibility of hybrid … integrating findings into hazard logs and safety assessments. Manage safety issues raised by industry and joint forces, carrying out trend analysis to inform risk management strategies. Support safety case development by providing evidence and conducting safety assessments, ensuring reviews are thorough and compliant. Monitor mitigation plans such ...

Microsoft dynamics 365 CRM Development (Customer service/contact centre), please apply. Skills Required: Proven Dynamics 365 Customer Service & Omnichannel expertise - Customer Service Workspace, case management, SLAs, unified routing, and digital channels (chat, email, voice). Strong Dynamics 365 CE development skills - hands-on C#/.NET plugins ...

external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing ...

external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing ...

examinations where deeper subject knowledge is needed. Peer reviewing Level 2 analysts' standard and complex casework. Managing your own caseload through the company's case management system, balancing turnaround times, productivity and quality. Training and mentoring junior team members, and delivering internal or external training where required. Contributing … quality management system: competency marking, validation, auditing, continuous improvement. Scoping client requirements in meetings and translating them into technical work. Off-site and occasional international examinations where required. Requirements: Sound understanding of current ACPO guidelines, ISO 17025, and the FSR Code of Practice. Strong hands-on experience with primary ...

Liaise with internal teams including technical and operations departments to resolve complex cases Capture customer feedback and identify recurring trends or issues Produce clear case notes, updates, and reports for customers and internal stakeholders Key Requirements Previous experience within customer support, after-sales, or service desk environments Strong experience … using CRM platforms and ticket/case management systems Proven troubleshooting and problem-solving skills within a customer-facing setting Excellent written and verbal communication skills Experience handling complaints and de-escalating difficult situations professionally Strong organisational and time management abilities within a fast-paced environment High ...

Data Protection Act, including handling breaches, SARs, policies and risk management. Previous experience and evidence of undertaking data security checks Excellent time management skills A solid understanding of good project delivery and case management High-level of discretion when dealing with confidential and/or sensitive issues ...

both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout … each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. ...

team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application ...

growing IT team. The Role As a Proclaim Developer, you will be responsible for the development, maintenance, and enhancement of the firm's Proclaim case management system. You will work closely with internal stakeholders to improve workflows, automate processes, and deliver technical solutions that support business growth … maintain technical documentation Skills & Experience Required Previous experience developing within Proclaim Strong understanding of Proclaim workflows and task server Experience with SQL and database management Knowledge of system integrations and automation Excellent problem-solving and communication skills Ability to work independently and within a collaborative team environment Benefits ...

internal) Strong troubleshooting ability and communication skills Microsoft stack knowledge (IIS, SQL Server, Azure, Active Directory) Familiarity with vmware, networking (TCP/IP), and case management tools (Jenkins ideally) Desirable PKI | Firewalls | Entra | JavaScript/scripting | Mobile tech | Salesforce | Powershell This is a strong opportunity to build your ...

additional CIS certification. Certified Technical Architect (CTA) or working towards accreditation. Experience delivering ServiceNow on premise implementations. Strong understanding of ITIL, NIST and Case Management processes. Experience with JavaScript Scripting and ServiceNow customisation. Strong architectural documentation and diagramming capability. Good understanding of Microsoft technologies, cloud solutions and networking. ...

build and review high-quality Lightning front-end experiences. REST/SOAP, platform events, MuleSoft/ETL tools, data migration strategy. Opportunity/case management, forecasting, omni-channel routing, or CPQ concepts. Experience Cloud: Partner/self-service portals and digital experience strategy. DevOps: Familiarity with CI/ ...

Service Advisor/Retention Agent will play a key role in reducing churn, improving customer loyalty and protecting revenue through effective objection handling, relationship management and commercial awareness. You will work within a busy call centre environment, supporting customers with cancellations, home moves and package changes while delivering … Customer Retention: Using negotiation and objection handling to retain customers and reduce churn Moving Home Support: Assisting customers with transferring services to new addresses Case Management: Managing complex cases and providing regular customer updates Commercial Awareness: Balancing customer satisfaction with revenue protection and business outcomes System Administration: Updating ...

making sure the solution actually solves the problem it set out to fix. The work will sit across ServiceNow HRSD, so things like HR case management, employee portals, HR knowledge, service catalogues, employee journeys, workflows and wider employee experience improvements. You'll be involved across the delivery lifecycle ...

technologies such as RAG, vector databases or LLMs. Background in regulated, public sector or customer-focused environments. Experience working with CRM, contact centre or case management systems. Awareness of accessibility, data protection or service design principles. What We Offer We believe in taking care of our people ...