26 to 50 of 93 Case Management Jobs in England

working. You will be responsible for the delivery of application development to help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business, and you will have a lot of autonomy in the role. Experience required … solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages ...

Senior ShareDo Developer - Home Working A Senior ShareDo Developer with excellent ShareDo development or similar case management development experience is required by a leading UK law firm. You can be based anywhere in the UK, as they will allow remote working and have offices all over the UK. … protecting data at all times. The main duties of the role would include: Technical development of the ShareDo platform for business solutions Develop the case management system to ensure continual optimisation of business efficiency and procedures. Some solution architecture work Propose, design and implement new and innovative systems ...

Provide expert-level (Tier 3) HR advice and guidance on complex employee relations cases Manage sensitive and high-risk cases including disciplinary, grievance, performance management, absence management, and restructuring Ensure all casework is managed in line with employment law, internal policies, and best practice Coach and support … complex case escalation and development Ensure alignment of people practices across different regions while considering local requirements where applicable Use people data and analytics to identify trends, risks, and opportunities across the workforce Organisational Change & Transformation Support and lead on change management initiatives including restructures, TUPE, and organisational ...

issues related to virtual desktop access. Liaise with third-party suppliers for issue escalation and resolution of problems beyond internal capabilities. Assist in the management of legal case management tools (such as Partner 4 Windows) where applicable. Document processes, procedures, and resolutions in the company's knowledge … Experience with Omnissa Horizon or similar remote desktop solutions. Experience with managing cloud-based VoIP systems. Familiarity with system administration tasks such as mailbox management, user provisioning, and network troubleshooting. Familiarity with networking and network management, WAN, LAN and VPN. Excellent problem-solving and customer service skills. Ability ...

manage client implementation projects for our Pharmacovigilance SaaS solutions. The ideal candidate will be a dynamic client facing services professional with extensive project management experience in the life science technology domain. This is a strategic role requiring deep project management expertise, pharmaceutical domain knowledge, and excellent leadership skills. … Responsibilities: * Lead end-to-end project management of client software implementations, upgrades, and integrations. * Develop and manage project plans, including timelines, budgets, and resource demand, and author project initiation documents. * Coordinate cross-functional, global teams to ensure successful project delivery. * Serve as the primary point of contact for senior ...

similar IT Training role Proven leadership/managerial experience Experience working within the Legal sector is highly desirable, with an understanding of case management, financial processes etc Experience providing training on complex systems. Stakeholder Management and Change Management skills Understanding of key training tools and technology … design and deliver training Experience of digital learning platforms and learning management systems Relevant training certifications would be desirable Package: Bonus opportunities 35-hour work week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with ...

aspects of IT operations including infrastructure, systems administration, cybersecurity, and support services. Maintain and develop core legal technology platforms such as document and case management systems, e-discovery, collaboration tools, and secure communications. Ensure robust data security, backup, disaster recovery, and regulatory compliance frameworks are in place. Provide … hands-on technical input and user support where required, within a lean and collaborative environment. MSP & Vendor Management Serve as the primary point of contact for the firm’s Managed Service Provider (MSP). Manage vendor relationships, contracts, SLAs, performance reviews, and escalations. Hold suppliers accountable for service quality ...

experience of working with digital time recording, billing and/or payments tools in regulated/business-critical software? Do you have proven Product Management experience owning a product end-end? A growing SaaS vendor is looking for an experienced Product Manager to be responsible for the commercial, strategic … delivered outcomes of an product area (time keeping and recording, billing workflows, and payment management). This role operates as a standalone end-to-end Product Manager for a defined product area. You will own the product strategy and roadmap including discovery, analysis, release, and commercials. This ...

technology within the Corporate Services Division. You will be responsible for: Technology Integration: Assist lawyers in utilising technology to streamline their workflows, including document management systems, document reviews, document drafting, case management software, artificial intelligence, and process automation tools. Process Improvement: Identify opportunities for process improvements … Interaction: Spend the majority of time working directly with lawyers to understand their challenges and provide tailored process and technological solutions. Project and Change Management: Manage process and technology-related change within legal teams, working in an agile way, to ensure timely delivery of value to legal teams. Lead ...

early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous improvement. Maintain clear and usable functional documentation. Collaboration with Technical Architecture Work closely with Technical Architects to align functional requirements with technical … Dynamics 365 Customer Service and/or Contact Center solutions in a functional role. Solid understanding of service operations and contact centre processes, including case management and interaction handling. Experience designing omnichannel journeys, queues, routing and agent experiences. Comfortable leading workshops, documenting requirements and producing functional designs. Experience ...

health, capacity and major incident escalation. Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload management, appraisals and performance management. Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure … contributing to infrastructure projects as they arise Oversee availability and supplier coordination for our core legal systems, including our Practice Management System (Partner for Windows) and Document Management System (NetDocuments). Work with the IT Director to identify and deliver AI and automation opportunities across the firm. Operational ...

full remote! Required Skills: Proven leadership of software engineering in a regulated or professional services environment (ideally legal) Track record delivering complex, integrated systems (case management + finance + M365 + telephony/CRM + data/BI) Deep knowledge of modern engineering practices: Agile, CI/… automated testing, IaC, microservices/monolith-modularisation Strong cloud experience (Azure preferred: App Service, Functions, Service Bus, API Management, Key Vault, ADF/Databricks, SQL) Proficiency with one or more stacks: .NET/C#, TypeScript/Node.js, React/Next.js, SQL/NoSQL Excellent stakeholder managementable to translate legal ...

discovery workshops and translate business needs into functional designs Analyse current CRM processes, pain points, and operating model. Configure Dynamics 365 Customer Service including case management, SLAs, queues, and routing Design and build functional Proof of Concepts to validate requirements and solution fit Work closely with solution architects … stakeholders throughout delivery Your Profile Essential skills/knowledge/experience: Strong hands-on experience with Dynamics 365 Customer Service Proven ability to configure case lifecycle, SLAs, queues, knowledge management, and reporting Experience building functional POCs and demos Solid understanding of customer service processes and contact centre operations ...

integrations (APIs, middleware, data flows), clarify constraints, dependencies, and technical assumptions, & support solution design and option analysis Analyse impacts across platforms such as Learning Management Systems (LMS), CRM and case management platforms, & finance, identity, reporting, and analytics systems If this role would be a good ...

integrations (APIs, middleware, data flows), clarify constraints, dependencies, and technical assumptions, & support solution design and option analysis Analyse impacts across platforms such as Learning Management Systems (LMS), CRM and case management platforms, & finance, identity, reporting, and analytics systems If this role would be a good ...

integrations (APIs, middleware, data flows), clarify constraints, dependencies, and technical assumptions, & support solution design and option analysis Analyse impacts across platforms such as Learning Management Systems (LMS), CRM and case management platforms, & finance, identity, reporting, and analytics systems If this role would be a good ...

helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform , were driving a new era of modern, cloud-based operations for law firms across the UK The Role at a Glance: Legal Tech … Technology Trainer UK Remote Competitive Salary Depending on Experience Plus Benefits: 5% pension contribution, flexible core hours Company Product/Service: Technology transformation & management consultancy for legal firms Your Skills: Technology training delivery (virtual & in-person). Legal practice management systems (PMS) (Actionstep a bonus). Microsoft ...

helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform , we’re driving a new era of modern, cloud-based operations for law firms across the UK The Role at a Glance: Legal … Tech Technology Trainer UK Remote Competitive Salary Depending on Experience Plus Benefits: 5% pension contribution, flexible core hours Company Product/Service: Technology transformation & management consultancy for legal firms Your Skills: Technology training delivery (virtual & in-person). Legal practice management systems (PMS) (Actionstep a bonus). Microsoft ...

Design and build user-facing applications for employees, support agents, and administrators. Develop Front End, Back End, and API layers supporting chat, ticket submission, case management, status tracking, and escalation. Build and enhance AI/LLM-powered agent workflows to automate repetitive IT helpdesk tasks (eg password resets … logging. Support production releases and live service handover, including documentation and operational readiness. Governance & Stakeholder Engagement Ensure adherence to governance, security, and risk management requirements. Communicate progress, risks, and technical decisions clearly to both technical and non-technical stakeholders. Contribute to continuous improvement of engineering and delivery practices across ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems click apply for full job details ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems click apply for full job details ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems click apply for full job details ...

delivery of Pega-based solutions Ensure projects are completed on time, within scope and budget Track progress, risks, and dependencies Stakeholder Management Act as the primary contact between business teams and technical teams Communicate project status, issues, and milestones Align delivery with business goals Team Coordination Lead cross-functional … Quality & Governance Ensure adherence to Pega best practices and standards Monitor deliverables for quality and compliance Manage change requests and scope control Risk & Issue Management Identify potential risks early Develop mitigation strategies Resolve delivery blockers Customer Engagement 🔹 Required Skills & Experience Strong knowledge of the Pega Platform (case management ...

external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing ...

external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing ...