76 to 80 of 80 Case Management Jobs in England

Experience supporting: End-to-end system implementations, or Delivery of HR technology solutions Understanding of HR processes and employee lifecycle ServiceNow HRSD capabilities (e.g. case management, knowledge, employee services) How HR interacts with other business functions Experience working with stakeholders to define requirements and support delivery Core Skills ...

Customer Success in a fast-moving environment. Used CRM and support tools like Intercom, Attio, HubSpot or Zendesk. Nice to have: Background in CX, case management or complex service delivery. Working knowledge of social care or healthcare, or lived experience as a carer. Curiosity in new tools ...

both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout … each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. ...

application layer across this mission-critical national programme. You will coordinate solution design, application architecture, supplier engagement, technical assurance and life cycle management to ensure delivery of a resilient, secure and operationally effective service. About the Programme We are supporting a major central Government client on a mission-critical … digital transformation programme to replace a Legacy case management system with a modern, secure, cloud-native platform hosted on Microsoft Azure. The new platform will automate referral ingestion, triage and case-handling workflows, integrate with key national systems, provide secure APIs for data exchange with partners ...

London, Manchester or Bristol) Rate: £350 per day inside IR35 The Role We are seeking an experienced Parliamentary and Complaints Caseworker to lead the management of complex casework, complaints, and high-profile operational issues within the GOV.UK One Login and Wallet programme. This role will play a key part … user outcomes. Key Responsibilities As a Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex casework service, establishing effective frameworks for case management, tracking, escalation, and governance. Ensure compliance with statutory deadlines, service standards, and organisational processes. Investigate operational and service-related issues, collaborating with ...

London, Manchester or Bristol) Rate: £350 per day inside IR35 The Role We are seeking an experienced Parliamentary and Complaints Caseworker to lead the management of complex casework, complaints, and high-profile operational issues within the GOV.UK One Login and Wallet programme. This role will play a key part … user outcomes. Key Responsibilities As a Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex casework service, establishing effective frameworks for case management, tracking, escalation, and governance. Ensure compliance with statutory deadlines, service standards, and organisational processes. Investigate operational and service-related issues, collaborating with ...

London, Manchester or Bristol) Rate: £350 per day inside IR35 The Role We are seeking an experienced Parliamentary and Complaints Caseworker to lead the management of complex casework, complaints, and high-profile operational issues within the GOV.UK One Login and Wallet programme. This role will play a key part … user outcomes. Key Responsibilities As a Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex casework service, establishing effective frameworks for case management, tracking, escalation, and governance. Ensure compliance with statutory deadlines, service standards, and organisational processes. Investigate operational and service-related issues, collaborating with ...

London, Manchester or Bristol) Rate: £350 per day inside IR35 The Role We are seeking an experienced Parliamentary and Complaints Caseworker to lead the management of complex casework, complaints, and high-profile operational issues within the (url removed) One Login and Wallet programme. This role will play … user outcomes. Key Responsibilities As a Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex casework service, establishing effective frameworks for case management, tracking, escalation, and governance. Ensure compliance with statutory deadlines, service standards, and organisational processes. Investigate operational and service-related issues, collaborating with ...

line of support and effective triage for incoming partner requests and troubleshooting Partner Portal Administration Partner Onboarding and provisioning Trial and Demo order processing Case management Partner Portal Support Partner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup and triage, demo and trial order … Demo orders to completion by working with cross functional teams (deal desk, billings, fulfilment) Support partner demo environment systems provisioning Partner inquiry inbox management; ensuring adherence to standard SLA responses time for optimal partner experience Contribute to ensuring all governance standards are met through following and contributing ...

line of support and effective triage for incoming partner requests and troubleshooting Partner Portal Administration Partner Onboarding and provisioning Trial and Demo order processing Case management Partner Portal Support Partner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup and triage, demo and trial order … Demo orders to completion by working with cross functional teams (deal desk, billings, fulfilment) Support partner demo environment systems provisioning Partner inquiry inbox management; ensuring adherence to standard SLA responses time for optimal partner experience Contribute to ensuring all governance standards are met through following and contributing ...

growing IT team. The Role As a Proclaim Developer, you will be responsible for the development, maintenance, and enhancement of the firm's Proclaim case management system. You will work closely with internal stakeholders to improve workflows, automate processes, and deliver technical solutions that support business growth … maintain technical documentation Skills & Experience Required Previous experience developing within Proclaim Strong understanding of Proclaim workflows and task server Experience with SQL and database management Knowledge of system integrations and automation Excellent problem-solving and communication skills Ability to work independently and within a collaborative team environment Benefits ...

growing IT team. The Role As a Proclaim Developer, you will be responsible for the development, maintenance, and enhancement of the firm's Proclaim case management system. You will work closely with internal stakeholders to improve workflows, automate processes, and deliver technical solutions that support business growth … maintain technical documentation Skills & Experience Required Previous experience developing within Proclaim Strong understanding of Proclaim workflows and task server Experience with SQL and database management Knowledge of system integrations and automation Excellent problem-solving and communication skills Ability to work independently and within a collaborative team environment Benefits ...

build and review high-quality Lightning front-end experiences. REST/SOAP, platform events, MuleSoft/ETL tools, data migration strategy. Opportunity/case management, forecasting, omni-channel routing, or CPQ concepts. Experience Cloud: Partner/self-service portals and digital experience strategy. DevOps: Familiarity with CI/ ...

build and review high-quality Lightning front-end experiences. REST/SOAP, platform events, MuleSoft/ETL tools, data migration strategy. Opportunity/case management, forecasting, omni-channel routing, or CPQ concepts. Experience Cloud: Partner/self-service portals and digital experience strategy. DevOps: Familiarity with CI/ ...

margin target for your area, and connect the product work to it Support launches alongside Sales, Marketing and Operations Skills & Experience Solid product management experience, experience in B2B SaaS, workflow software, or technology-enabled services a bonus Strong discovery instincts and the ability to turn customer insight into product … business value Comfort with pace, ambiguity, and modern ways of working Useful but not essential Experience in legal tech, IP, or patents. Workflow automation, case management, or high-volume transactional operations. Other document heavy or trust sensitive domains. Life at RWS Life at RWS - If you like ...

Service Advisor/Retention Agent will play a key role in reducing churn, improving customer loyalty and protecting revenue through effective objection handling, relationship management and commercial awareness. You will work within a busy call centre environment, supporting customers with cancellations, home moves and package changes while delivering … Customer Retention: Using negotiation and objection handling to retain customers and reduce churn Moving Home Support: Assisting customers with transferring services to new addresses Case Management: Managing complex cases and providing regular customer updates Commercial Awareness: Balancing customer satisfaction with revenue protection and business outcomes System Administration: Updating ...

transformed, and made available for reporting, analytics, and operational use. Key Responsibilities Design, build, and support data pipelines and integrations between BMfS systems (e.g. case management, payments, workflow) and DDAP. Implement and maintain ETL/ELT processes, ensuring data is accurate, timely, and fit for purpose. Monitor, troubleshoot ...

making sure the solution actually solves the problem it set out to fix. The work will sit across ServiceNow HRSD, so things like HR case management, employee portals, HR knowledge, service catalogues, employee journeys, workflows and wider employee experience improvements. You'll be involved across the delivery lifecycle ...

making sure the solution actually solves the problem it set out to fix. The work will sit across ServiceNow HRSD, so things like HR case management, employee portals, HR knowledge, service catalogues, employee journeys, workflows and wider employee experience improvements. You'll be involved across the delivery lifecycle ...

technologies such as RAG, vector databases or LLMs. Background in regulated, public sector or customer-focused environments. Experience working with CRM, contact centre or case management systems. Awareness of accessibility, data protection or service design principles. What We Offer We believe in taking care of our people ...

technologies such as RAG, vector databases or LLMs. Background in regulated, public sector or customer-focused environments. Experience working with CRM, contact centre or case management systems. Awareness of accessibility, data protection or service design principles. What Our Client Offers They believe in taking care of their people ...

high degree of detail Contributes positively to a team culture that operates efficiently and supports each other Required qualifications, capabilities and skills Extensive product management experience, with hands-on experience building fraud and dynamic assessment products, ideally across a wide range of capabilities including workflow orchestration, data integration, model … development and case management A desire to solve hard problems from first principles A bias towards craft and quality Clarity of thought. We operate quickly and efficiently, and we value people who are economical with their time and clear with their opinions. The ability to write clearly ...

experience Provide expertise on right to work and immigration processes Support wider people projects and initiatives What you’ll bring: Strong experience in ER Case Management & People Ops Proven track record managing varied ER cases Solid knowledge of UK employment law Experience improving processes, policies and operating models … Confidence using HR systems and people data Ability to balance experience, efficiency and compliance Excellent attention to detail and stakeholder management Collaborative, solutions‐focused approach Exposure to immigration or tech‐led environments (advantageous) You’ll join a business that values simplicity, collaboration and continuous improvement—offering real autonomy ...

experience Provide expertise on right to work and immigration processes Support wider people projects and initiatives What you’ll bring: Strong experience in ER Case Management & People Ops Proven track record managing varied ER cases Solid knowledge of UK employment law Experience improving processes, policies and operating models … Confidence using HR systems and people data Ability to balance experience, efficiency and compliance Excellent attention to detail and stakeholder management Collaborative, solutions‐focused approach Exposure to immigration or tech‐led environments (advantageous) You’ll join a business that values simplicity, collaboration and continuous improvement—offering real autonomy ...

experience Provide expertise on right to work and immigration processes Support wider people projects and initiatives What you'll bring: Strong experience in ER Case Management & People Ops Proven track record managing varied ER cases Solid knowledge of UK employment law Experience improving processes, policies and operating models … Confidence using HR systems and people data Ability to balance experience, efficiency and compliance Excellent attention to detail and stakeholder management Collaborative, solutions-focused approach Exposure to immigration or tech-led environments (advantageous) You'll join a business that values simplicity, collaboration and continuous improvement—offering real autonomy ...