176 to 200 of 214 Customer Experience Jobs in the South East

investment, they are scaling rapidly and expanding into new markets. Analytics sits at the core of the organisation, influencing performance across marketing, product and customer experience. The business fosters a high-performance environment where data is used proactively to unlock growth opportunities. The Role You will … product teams to influence strategy and prioritisation Translate complex business questions into clear analytical frameworks and recommendations Analyse performance across funnels, campaigns, experiments and customer lifecycle Design and evaluate A B tests and other experiments to measure impact Diagnose trends in performance and identify underlying drivers Deliver clear, actionable ...

churn, working on a critical project tied to upcoming regulatory change. It is a role with clear visibility, where your ideas will directly influence customer retention and revenue outcomes. The Company They are a well-established, multi-channel media and content organisation with a large subscriber base … significant scale, they engage millions of customers across digital and traditional platforms. Their teams combine data, technology, and creative expertise to deliver compelling customer experiences. The business is continuing to invest heavily in CRM and lifecycle strategy to support long-term growth. The Role You will focus ...

Solve problems. Support people. Power great service.Be our next 1st Line Support Analyst! Were looking for a customer-focused 1st Line Support Analyst to join our Service Desk team. Youll be the first point of contact for IT support , helping users resolve issues quickly and keeping their technology running … enjoys problem solving, helping people, and learning new technology . Youll diagnose and resolve a wide range of technical issues while delivering an excellent customer experience. Our Service Desk supports customers 24/7 , but this role operates on a 19:0007:00 4 days on, 4 days ...

freelancer community functions. This is a unique opportunity for a recruitment leader who enjoys remaining hands-on while building high-performing teams, managing key customer relationships and developing engaged talent communities. What the Head of Talent will be doing: Lead and develop a team of sourcing and delivery specialists … focused on exceptional customer outcomes. Manage the end-to-end fulfilment process, ensuring customer briefs are prioritised, delegated and delivered against agreed service levels. Build strong relationships with key customers, acting as a strategic partner and ensuring a best-in-class experience. Drive talent pooling initiatives, creating ...

rapidly expanding direct-to-consumer proposition. The Company They are a globally recognised organisation operating within the conservation, travel, and hospitality space, combining premium customer experiences with long-term sustainability initiatives. With an established international footprint, the business is now investing heavily in its direct-to-consumer growth strategy. … Investigate performance trends and identify root causes behind changes in key metrics Support strategic decision-making, including investment allocation and growth planning Your Skills & Experience Strong commercial analytics experience within a data-driven environment Advanced Excel modelling capability, including structured logic and scenario analysis Ability to translate complex ...

discovery sessions to uncover client challenges and digital maturity. Shaping and presenting digital transformation solutions across areas such as automation, cloud, AI, analytics, and customer experience. Building long-term relationships and acting as a trusted advisor to client stakeholders . Collaborating with technical and delivery teams to scope … with C-suite decision-makers. A consultative mindset and a passion for problem-solving. Self-driven, ambitious, and comfortable working autonomously. Nice-to-Haves Experience with automation, cloud platforms, AI/ML, ERP/CRM, or data analytics. Understanding of professional services delivery . Exposure to industries undergoing digital ...

place. You will work closely with senior stakeholders, external technology partners and internal teams to deliver operational excellence, regulatory compliance and a high-quality customer experience. Key Responsibilities Lead operational delivery across Client Services, Compliance and Product functions. Develop, implement and continuously improve scalable operational processes and controls. Define … monitor operational KPIs, performance metrics and reporting frameworks. Identify and resolve operational risks, bottlenecks and inefficiencies. Oversee customer and partner onboarding processes, ensuring a seamless transition from Sales into Operations. Collaborate closely with Sales and Finance to support forecasting, billing and contractual processes. Maintain strategic oversight of compliance activities ...

development and promotion of a consumer-focused digital platform. This is a varied role that combines product marketing, digital content management, data analysis, customer insight, and digital product development. The successful candidate will help ensure the platform remains accurate, engaging, and aligned with customer needs while contributing … ongoing growth and improvement initiatives. Key Responsibilities Develop an understanding of customer needs, behaviours, and market trends. Monitor and analyse digital performance metrics and customer engagement. Produce reports and insights to support business decision-making. Support digital marketing initiatives and work with external agencies where required. Contribute ...

product strategy and roadmap, ensuring alignment with the company's growth objectives and long-term vision. Drive measurable improvements across product selection, pricing competitiveness, customer conversion, and fulfilment & delivery performance to maximise marketplace success. Lead the development of scalable marketplace capabilities, including seller onboarding, catalogue integration, pricing and promotional … tools, and logistics solutions. Design product prototypes, define requirements, manage testing and launches, ensuring solutions meet business objectives and customer expectations. Partner closely with commercial, technology, and operations teams to build a best-in-class marketplace platform that enhances both merchant and customer experiences. Collaborate with global leadership ...

technical problem solving, with the ability to challenge suppliers, identify root causes and continuously improve the environment. To be successful you'll have strong experience across Microsoft cloud technologies and enterprise infrastructure, together with a genuine passion for delivering an excellent internal customer experience. You'll ideally bring … experience with: Microsoft Azure and Microsoft 365. Entra ID, Intune and endpoint management. Windows infrastructure, networking and security. Disaster Recovery and Business Continuity planning. Infrastructure monitoring, backup and operational support. Managing technical teams, suppliers and MSPs. Working within business-critical or regulated environments. Why Apply? Join a profitable, growing ...

intelligence, data and digital transformation. The business partners with some of the world's most recognised brands to deliver innovative AI solutions that improve customer experiences, optimise operations and accelerate business growth. As an AI Architect, you will play a key role in shaping and delivering enterprise-scale … platform deployments across Azure, AWS or Google Cloud environments Contribute to business development activities including solution shaping, proposals and client presentations Skills and Experience Proven experience designing and delivering enterprise AI, Machine Learning or Advanced Analytics solutions Strong understanding of modern AI technologies including Generative AI, LLMs, Prompt ...

digital commerce environment. This is a contingent role for someone who can operate at pace, bring structure to ambiguity, and turn data, customer insight, commercial performance, and analytical recommendations into clear business decisions. It is a hands-on, data-heavy role, not a coordination role. The role sits … working with incomplete information, challenging assumptions constructively, and producing high-quality recommendations quickly. What You Will Do Support commercial pricing decisions by analyzing performance, customer behavior, commercial trends, pricing recommendations, and business impact. Analyze e-commerce performance drivers such as conversion, traffic, customer segments, product or category ...

more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23461 The Skills You'll Need: Fluent in Cantonese and Mandarin, Experience in business analysis, familiar with digital banking tools. Your New Salary: up to £45k, depending on experience Hybrid , 1 day WFH, 4 days … internal teams and external stakeholders. Business Analysis and Projects: Gather, analyze, and document business requirements. Review and improve workflows to enhance efficiency and customer experience. Assist in project coordination and implementation. Prepare user guide, process documentation, and training materials. Develop test cases and perform UAT for system/process ...

stakeholders to support, develop and optimise our Salesforce platform across the business. This role is ideal for someone who has gained initial Salesforce Administration experience and is looking to take the next step in their career. You'll have the opportunity to play a key role in an exciting … Salesforce implementation and enhancement journey, helping to shape how our teams use technology to improve processes, reporting, and customer experience. We are looking for someone who enjoys solving problems, gathering requirements, working with stakeholders, and driving continuous improvement. This is a fantastic opportunity to develop both your Salesforce Administration ...

global organisation in the digital products and fintech space is looking for a Senior DevOps Engineer to support the delivery and evolution of its customer-facing platforms. The business develops and operates a suite of high-traffic digital products, including web, mobile, and API-driven services used by millions … pipelines. Working closely with product engineering, security, and platform teams , you will help accelerate product delivery, improve system reliability, and enhance the overall user experience through modern DevOps practices. This role will suit someone passionate about product-driven engineering , platform scalability, and continuous innovation. Key Responsibilities Support the build ...

Billing team The Cloud Billing team is expanding in response to the growing shift towards consumption-based models for cloud software and services, where customer billing is generated monthly based on their usage. As part of the wider Finance function, the team plays a critical role in producing accurate … external auditors and providing relevant analysis and documentation. Identify, implement, and deliver continuous improvements across new and existing Cloud Billing processes, enhancing accuracy, efficiency,customer experienceandultimately our KPIs. Partner with stakeholders across Softcat to support the design,implementation, and delivery of new initiatives and process changes with billing implications. ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We're now looking for a Business Process Analyst to play a key role in analysing, improving … metrics to monitor success and drive continuous improvement Research best practice and industry benchmarks to enhance process maturity What we're looking for Proven experience in process improvement or transformation within a large, complex organisation Strong analytical and problem-solving skills, with the ability to interpret data effectively Experience ...

coordination, performance, and accountability across the full delivery lifecycle. Why this role matters; Managing sites at risk is critical to maintaining network coverage and customer experience. This role ensures replacement solutions are delivered on time and in line with exit commitments, coordinating complex dependencies across multiple teams and suppliers. … working and identify opportunities for continuous improvement • Support collaboration across NTQ core teams, suppliers, and wider business functions Who we’re looking for; • Strong experience managing delivery across multi‐functional teams and suppliers • Proven ability to drive delivery through structured governance and process management • Experience managing complex stakeholder ...

Junior Technical Support Executive High Wycombe About the Role We're looking for a motivated and customer-focused Junior Technical Support Executive to join a growing technology team. You'll be supporting a modern business software platform that is being rapidly adopted by businesses across the UK and Ireland. … early stages and play a key role in its continued success. This role is ideal for someone with up to 2 years' experience in IT, software or technical support who enjoys solving problems, learning new technology and helping customers get the most from the systems they use every day. ...

doing Provide 2nd and 3rd Line support for business-critical applications. Investigate and troubleshoot complex application issues to identify the true root cause. Replicate customer issues, perform technical analysis and implement solutions. Escalate issues where required, while maintaining ownership and keeping customers updated throughout. Carry out application configuration, deployments … helping customers and building strong relationships. Communicates technical information in a clear, user-friendly way. Takes ownership and sees problems through to resolution. Desirable experience Previous Application Support, Technical Support or 2nd/3rd Line Support experience. Experience writing SQL queries for troubleshooting. Experience supporting Microsoft technologies ...

talentedLevel 2 Support Engineerto join our high-performing Tech Support Team. This is a fantastic opportunity for someone with 2+ years of service desk experience whos ready to take the next step in their career. Youll work with a wide range of technologies, support global SME clients and mentor … Level 1 Support Analysts. What you will do Provide technical support to clients, focusing on fast resolution and outstanding customer satisfaction. Troubleshoot and resolve issues across Windows (including Server), macOS, Microsoft 365, networking, and cloud platforms. Liaise with vendors, suppliers, and internal teams to resolve incidents and implement solutions. ...

architecture behind VodafoneThree's digital experiences, ensuring everything we deliver is scalable, secure and built for real-world performance. You'll align platforms and customer journeys to VodafoneThree architecture principles and Vodafone Business Security Enhanced VBSE security standards, providing the structure and clarity teams need to deliver at pace. … full sell, build and run lifecycle, you'll enable high-quality digital delivery and play a key role in shaping more seamless, reliable customer experiences. Own end-to-end solution architecture for Vodafone Business Secure Enterprise, producing high-level designs (HLD) and low-level designs (LLD), and governing design ...

supplier management, and technical expertise to protect service availability and drive improvement. Why this role matters; Transmission performance is fundamental to network reliability and customer experience. This role ensures strong control, visibility, and accountability, proactively identifying risks and driving recovery before customer impact occurs. By embedding governance … performance across stakeholders • Provide clear performance visibility to shareholders • Act as the Transmission subject matter expert across the domain Who we’re looking for; • Experience in operational performance environments (availability, incident, or change) • Proven ability managing performance across multiple suppliers • Strong technical knowledge of Transmission technologies (access, backhaul ...

they ve been at the forefront of innovation, transforming customer experiences through smarter communications, automation, analytics and AI. They deliver transformative communication and CX solutions throughout the UK and internationally, supporting clients with global reach and ambition. As the business expands, they are looking to onboard a Senior Account … Manager to manage and develop key accounts across their customer base and selectively onboard new clients. This is an exciting opportunity to protect and grow recurring revenue, improve customer outcomes and identify new opportunities through long-term account development and trusted advisory engagement. Armed with a portfolio ...

business opportunities across the South East. Develop relationships with new customers through proactive business development. Arrange and attend client meetings, presentations and demonstrations. Understand customer requirements and recommend appropriate solutions. Prepare proposals, negotiate contracts and successfully close new business. Build and maintain a healthy sales pipeline using CRM. Work … collaboratively with internal teams to ensure an outstanding customer experience. Achieve and exceed sales targets. About You We're looking for someone with a genuine passion for winning new business. You'll ideally have: A successful track record in B2B sales. Experience developing and winning new business. Strong ...