201 to 225 of 411 Customer Experience Jobs in the South East

support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution for any network … ensure that service levels are achieved, proactive maintenance and change implementation objectives are met Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way Identify and raise issues, escalate or resolve where required and offer ...

water, alongside highly accurate energy data collection services. About the Role The purpose of the role is to work across IMSERV's Customer Experience, Data and Intelligence, and Commercial departments, translating business challenges, customer needs and operational processes into clear and actionable requirements that teams can confidently … IMSERV's services for new and existing clients and prospects. A key part of the role will be working closely with operational, commercial and customer-facing teams to understand their requirements, identify dependencies and recognise where changes within one department may have an impact across other areas ...

reports as required in order to demonstrate impact and ensure regulatory compliance. Key Performance Indicators: Ticket Resolution SLAs - resolving tickets as quickly as possible Customer Service - Where possible aim to resolve tickets at first attempt Customer experience - effective stakeholder management and communication to keep L&D community … enable reporting and insight System configuration - correct system configuration based on requirements from Group or local team to allow for seamless user experience ensuring compliance with defined governance and relevant regulations (e.g SOx or GDPR) Requirements Learning and development experience highly desirable LMS Administration & Coordination highly desirable, especially ...

Strategy & Architecture Team! Softcat is embarking on an ambitious period of technology and business transformation. As technology becomes increasingly central to our growth, customer experience and operational effectiveness, we are establishing a new Strategy & Architecture capability to help shape the next chapter of Softcat's technology journey. Success. … decisions Building a modern, scalable technology landscape Improving how technology enables business growth We'd love you to have: Significant Enterprise Architecture leadership experience. Experience establishing or maturing architecture practices. Experience defining architecture principles, governance and standards. Experience shaping technology strategy and roadmaps. Strong stakeholder management skills ...

summary: The Senior Service Solutions Analyst partners with Sales, Solution Consultants, and Professional Services Delivery to scope, shape, and position services offerings that accelerate customer outcomes and drive services bookings. This role translates customer requirements into clear solution approaches, effort estimates, and high-quality Statements of Work (SOWs … what is sold and what is delivered. The Senior Service Solutions Analyst is a hands‐on individual contributor who brings strong analytical skills, consultative customer engagement, and practical delivery knowledge to support complex enterprise opportunities. Reporting to the Senior Manager, Service Sales Organization, this role collaborates closely with Sales ...

platform. This role is responsible for the end-to-end ownership of the product lifecycle, ensuring technology investments deliver measurable business value while meeting customer and operational needs. Working closely with business stakeholders, technology teams, and external partners, you will drive product innovation, shape roadmaps, prioritise delivery, and champion … from discovery and design through development, optimisation, deployment, and ongoing operational support. Define, manage, and prioritise the product backlog, ensuring alignment with business objectives, customer needs, strategic priorities, and product roadmaps. Drive product delivery by prioritising features and enhancements based on business value, customer impact, cost efficiency ...

business stakeholders and SMEs to understand operational challenges. Translate programme research outputs into measurable business outcomes. Quantify commercial benefits including cost reduction, operational efficiency, customer experience, risk reduction, revenue generation and competitive advantage. Lead the development of executive-level commercial propositions and business cases that inform investment … commercial roadmap. Influence programme investment decisions through commercial insight and market intelligence. Represent Track 5 at executive and strategic governance forums where required. Knowledge, Experience and Qualifications Commercial Experience developing executive-level business cases and influencing strategic investment decisions. Demonstrated ability to shape commercial strategy for emerging technologies. ...

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position … ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your ...

help our clients navigate a rapidly changing landscape. We develop and embed AI solutions which help financial institutions become more efficient, enhance customer experience, and find the commercial upside in uncertain markets. Within the constraints of a highly regulated industry, we see so much opportunity for impactful innovation … customers and partners, translating complex ML concepts for stakeholders. Who we’re looking for: You understand the full machine learning lifecycle and have experience operationalising models built with frameworks like Scikit-learn, TensorFlow, or PyTorch. You possess strong Python skills and solid experience in software engineering best practices. ...

best-loved jewellery brands. At Signet Jewelers, we're home to iconic brands including H. Samuel and Ernest Jones. Behind every unforgettable customer experience is a modern, resilient technology platform-and we're investing heavily in its future. We're looking for an experienced Infrastructure Engineer to join … looking for someone who's naturally curious, enjoys learning new technologies and isn't afraid to take ownership. You'll ideally have: Strong experience administering Windows Server environments Good knowledge of Active Directory, Group Policy and Windows infrastructure Excellent troubleshooting and technical problem-solving skills Experience monitoring ...

Digital Site Merchandising Specialist you will support the regions to drive the site merchandising and optimisation of onsite experience across all devices, to deliver a best-in-class user experience. You will leverage smart digital merchandising strategies, compelling content, and strong commercial awareness to enhance the website performance … Implement the overarching global strategy, ensuring that all local initiatives are executed Develop and execute a short to mid term vision for the onsite customer experience Build strong working relationships with various teams, including Technology, Marketing, Commercial, and global counterparts. Ensure seamless alignment of Digital site merchandising efforts ...

between business stakeholders and contact centre technology teams. You will shape and optimise customer experience solutions in a large-scale Genesys Cloud CX environment, gathering requirements, conducting workshops, documenting designs, and delivering measurable outcomes #J-18808-Ljbffr ...

Supporting A/B testing and experimentation initiatives Creating reports, presentations and insight packs for senior stakeholders Identifying opportunities to improve conversion, revenue and customer experience Working closely with product, commercial and trading teams Presenting findings and recommendations to both technical and non-technical audiences You Have strong … skills and can work independently with data Have experience within eCommerce, digital product, retail or consumer-facing businesses Can clearly demonstrate the commercial impact of your analysis Have experience with pricing, promotions, sales or trading analytics Are comfortable translating complex data into actionable business recommendations Have strong stakeholder ...

countries; we go all the way to enable global trade for a growing world. We leverage cutting-edge technology to optimize operations, enhance customer experience, and drive business growth. We are seeking a Senior Data Engineer to join our team and play a pivotal role. About The Role … data quality, and platform stability Drive automation, observability, and supportability across data, analytics, and AI/ML solutions Our Ideal Candidate Strong data engineering experience with hands‐on delivery of scalable data pipelines, data products, and analytics foundations Advanced SQL skills with the ability to design performant queries, data ...

Strong communication and interpersonal skills, with the ability to work with stakeholders at different levels of the organisation. High level of attention to detail. Experience in administrative support within an engineering or similar technical environment, with an understanding of engineering processes and documentation requirements. Candidates should be educated … required at the annual invitation date, normally in October. Our Behaviours At Kingfisher, we are united by our 6 core behaviours Constantly improving our customer experience Acting with humanity and care Be curious Thriving on learning, thinking beyond the obvious Be inclusive Acting inclusively in diverse teams ...

looking for a Customer Integration Engineer to join our growing Customer Engineering capability and support the successful adoption of Quixant gaming platforms across EMEA and other strategic markets. This is not a traditional support role. You will work directly with customers throughout their journey, from evaluation and onboarding … will also contribute to the development of integration tools, OS images, example applications and documentation, helping make our platforms easier to adopt at scale. Customer Integration & Technical Engagement Work directly with customers during evaluation, onboarding,integrationand production readiness phases. Investigate and resolve complex technical issues across hardware,OSand software ...

Information Systems or a relevant field Strong understanding of tax compliance operations, ideally within VAT, EPR, customs, accountancy, advisory or related international compliance services Experience supporting global e-commerce clients, online marketplace operations or multi-jurisdictional service delivery environments Proven experience as an Operations Manager, Business Manager … multi-service, regulated or professional services environment Strong understanding of the interdependency between operational processes, client onboarding, compliance delivery, finance, technology, service partners and customer experience Understanding of quality management systems, continuous improvement and ISO 9001 principles Excellent organisational, leadership and collaborative skills, with the ability to influence ...

space , sustainability is at the heart of our purpose . So what's your next change? Are you creative and innovative? Are you customer and solution oriented? Are you prepared to re-think Information Management services? A vacancy for a *Service Delivery Manager, UK - National Messagin**g* has arisen … concluded. You will analyse service KPIs (Key Performance Indicators) and user feedback to propose and implement improvement actions, and increase the level of customer satisfaction. You will manage and report on the planned operating budget. You will contribute to the definition of new products and services with the product ...

cloud adoption, AI innovation, technology simplification and reduced technical debt. High‐performing SAP Platform services that consistently meet agreed availability, recoverability, security, compliance and customer experience objectives. Optimised technology investments and supplier partnerships, delivering measurable business value through effective financial management, license governance, commercial oversight and strategic vendor … effective succession planning. Trusted technology leadership and governance, providing strategic direction, informed decision‐making and effective management of technology, operational and cyber risks. Demonstrated experience identifying, shaping and adopting AI, automation and emerging SAP technologies to deliver measurable business value and operational improvements. What you will need ...

long-term growth plans. The role combines client leadership, product strategy, and commercial responsibility. The Company They are a digital consultancy focused on eCommerce, customer experience, and digital product delivery. Their teams work across strategy, design, and technology to support clients with digital transformation and online growth. … based on business value Identify opportunities for account growth and additional project work Support project delivery, ensuring scope, budget, and timelines remain aligned Use customer, performance, and analytics data to guide recommendations Manage commercial performance across a portfolio of accounts Work closely with cross-functional teams to deliver digital ...

school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution for any network … ensure that service levels are achieved; proactive maintenance and change implementation objectives are met Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way Identify and raise issues, escalate or resolve where required and offer ...

detail-oriented eCommerce Administrator to join a busy digital team during a key trading period. This is a fantastic opportunity for someone with experience in eCommerce, digital operations, online retail or website administration who enjoys working across multiple projects in a fast-paced environment. What You'll Be Doing … trading initiatives Carrying out quality assurance checks to ensure website accuracy Managing and maintaining digital assets and website information Helping deliver a seamless online customer experience What We're Looking For 1 years' experience in eCommerce, digital, website administration or online retail Strong organisational skills and exceptional ...

decisions and trade studies Establish and manage system performance budgets across subsystems Decide on system interfaces and integration strategies Serve as technical authority in customer and certification discussions Own the technical baseline that informs future product development Build on and improve our systems engineering practice. Create a new systems … from concept through to supported products in the field) Proven track record of taking design authority and making authoritative technical decisions on complex systems Experience shipping real products, ideally with high assurance requirements (e.g. DO-178, DO-254, ISO 26262, or equivalent) Experience establishing engineering processes in growing ...

Building strong relationships with decision-makers Discussing commercial terms and securing partnership agreements Managing partners through the onboarding journey Ensuring a smooth and professional customer experience Maintaining accurate CRM records and sales activity Working towards individual and team performance targets Handover of successfully onboarded partners to the retention … team About You Previous experience in Account Management, Sales, Business Development or Customer Success Confident presenting and building rapport over video calls Strong communication and negotiation skills Commercially aware with the ability to identify customer needs Organised and self-motivated with excellent attention to detail Driven ...

role. We're looking for someone who can build trusted relationships, influence stakeholders, drive initiatives into action and confidently engage in both partner and customer-facing sales conversations. What You'll Do: Develop and execute joint growth plans with Softcat Build strong relationships across sales, technical and leadership teams … Drive enablement programmes that increase seller confidence and capability Support and occasionally lead customer engagements and sales opportunities Identify, develop and accelerate pipeline opportunities Execute strategic growth initiatives and campaigns Coordinate resources across Extreme to deliver outstanding partner and customer experiences Maintain forecast visibility and support revenue growth ...