151 to 175 of 225 Customer Experience Jobs in the South East

Ready to connect Customer Analysts around the world, shape how customer analysis is shared, and help teams turn data into action that improves customer experiences? As a Senior Customer Analyst - 12-month FTC, you'll play a key role in building and supporting a connected customer … community across the business. Working with colleagues around the world, you'll help develop shared approaches, strengthen analytical capability, and create the conditions for customer analysis to have greater impact across markets. You'll support teams in sharing best practice, turning insight into practical opportunities that improve customer ...

looking for candidates with exceptional customer service skills to join a fantastic company based in Colchester, Essex! This role will work as part of a very customer-focused team for a well-established business with solid values and great benefits! The Role The role itself plays a pivotal … part in overseeing multiple customer accounts. Your primary responsibilities would include cultivating and enhancing customer relationships and serving as the initial contact for order management from start to finish. The key objective of this position is to foster robust customer connections and drive sales through the delivery ...

impact. Key responsibilities include: Understanding complex business and product challenges through data analysis. Identifying, sizing and prioritising commercial opportunities. Conducting product analytics to improve customer experiences and business performance. Defining success metrics and building frameworks for measuring impact. Designing, implementing and analysing A/B tests and experimentation programmes. … analytics, data engineering and data science disciplines. Leveraging AI tools and emerging technologies to enhance analysis and product development. Projects may include recommendation engines, customer personalisation, checkout optimisation, fraud reduction, financial process improvement, customer segmentation and AI-powered product features. Your Skills & Experience Strong experience turning ...

Service Desk Manager - Managed Services Provider Location: Hybrid/London Salary: Up to 60,000, depending on experience A growing Managed Services Provider is seeking an accomplished Service Desk Manager to take ownership of both the Service Desk function and wider Service Operations. This position offers the opportunity … influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation. The successful candidate will oversee a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned processes that enhance consistency, efficiency, and customer satisfaction. The Service Desk ...

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. … enterprise knowledge management. You’ll work with Fortune 500 companies and government agencies on their most strategic AI initiatives, architecting solutions that power customer service, agent assistance, and field operations at scale. This isn’t just implementation work—you’re helping shape how the world’s largest organizations harness ...

solutions. In this role, you will sit within the NOC as the final escalation point for complex incidents, while also delivering professional services across customer sites. You will design, deploy, optimise and support wireless and network solutions, carry out Wi Fi surveys, and contribute to high-quality project delivery … across a diverse customer base. You will thrive in this role if you enjoy working in an MSP environment, take pride in service quality and customer experience, and enjoy mentoring junior engineers. In return, you will benefit from a long-term approach to development, a welcoming team ...

Hybrid) | 12 Months | Inside IR35 Our client, a leading telecoms company are looking for an experienced RAN Optimisation Specialist to improve network performance and customer experience across 4G/5G environments. Responsibilities: Analyse UE logs, OSS KPIs, and drive test data to identify performance issues Perform parameter … enhancements Ensure effective interworking across 4G/5G (NSA/SA) Collaborate with vendors and internal teams to resolve network issues Key Skills: Strong experience in RAN optimisation & KPI management (4G/5G) Hands-on with TEMS, Actix, Accuver, Wireshark or similar tools Experience with Nokia/Ericsson ...

cross-functionally to align product and engineering goals Handle the critical moments - confidently manage incidents and high-pressure challenges What you'll bring Strong experience delivering complex software systems at scale Proven ability to lead technical direction within a team or domain Expertise in JavaScript/TypeScript, Node.js … React Solid understanding of architecture, APIs, and database design Experience with DevOps, CI/CD, testing, and modern engineering practices A passion for mentoring and developing others The ability to balance fast delivery with long-term quality and scalability What makes you stand out You're a problem-solver ...

Your Company: NET Recruit are delighted to be partnering with a well-established and growing software solutions provider who are seeking a Customer Service Agent to join their team in a full-time, permanent capacity based in Southampton.This organisation has built a strong reputation for delivering innovative technology solutions … exceptional customer support to clients across a range of industries. With a customer-first approach and a commitment to continuous improvement, they pride themselves on providing reliable systems and outstanding service that helps businesses operate more efficiently.The successful candidate will join a collaborative and supportive team environment, playing ...

genuine autonomy and strong benefits We're looking for a Digital Analyst to become the go-to for digital insight, helping teams better understand customer behaviour, digital performance and the impact of marketing investment. You’ll sit in the central team, working closely with ecommerce, marketing and commercial stakeholders. … digital analytics and help stakeholders make better decisions through data. A large part of the role will focus on GA4, helping stakeholders understand customer journeys, campaign effectiveness and website performance. You'll analyse digital activity, measure ROI, support A/B testing programmes and identify opportunities to improve conversion ...

looking for a Sales Support & Customer Service to join our Pharma team based in Redhill/Reigate, the UK. About Barentz Barentz is the global specialty ingredients solution provider. The company sources branded specialty ingredients from leading manufacturers worldwide and its ingredient experts provide value-added technical support which … About this role Job Purpose Giving relevant support to Sales Managers during and after the sales process, to ensure effective sales process flow and customer satisfaction in alignment with the overall sales strategy. Responsible for timely and accurate order processing, ensuring a high customer experience. ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role You'll travel daily to customer sites across the Hospitality & Retail … Cat5/5e/6 and fibre). Site Services: Carry out equipment swap-outs, repairs, and support activities, ensuring all processes, documentation, and customer requirements are followed accurately. Client Communication: Liaise with clients to understand requirements, clearly explain technical issues, and follow agreed escalation procedures when necessary. Cabling ...

Benefits Build resilient cloud platforms that support critical national services. We're recruiting Site Reliability Engineers to join a global leader in AI-powered customer experience and cloud technology. Following the award of a major government programme, they're expanding their engineering teams to build and support highly … post-incident reviews and driving continuous service improvements Supporting containerised workloads using Kubernetes and Docker What we're looking for You'll ideally have experience in a Site Reliability Engineering, Production Engineering, Cloud Operations or NOC environment with exposure to: Linux systems administration AWS cloud infrastructure Kubernetes and Docker ...

Designer Permanent | Hybrid | £50,000 - £55,000 Are you a talented UX Designer with experience in the online gaming and sports betting sector? We're partnering with an innovative and highly successful organisation seeking a creative, user-focused professional to help design engaging digital experiences that delight users … drive business success. This is an exciting opportunity to join a collaborative, forward-thinking team where your ideas will directly influence product development and customer experience. You'll be involved in the full design lifecycle, from research and concept creation through to delivery, helping to shape products used ...

enger Zusammenarbeit mit Field Account Executives, Sales Engineers und Partnern sprechen Sie Zielkunden an, setzen strategische Vertriebstaktiken um und sorgen für eine erstklassige Customer Experience. Ihre Aufgaben: Durchführung proaktiver Outbound-Aktivitäten zur Neukundengewinnung und zum Cross-Selling bei Bestandskunden. Enges Zusammenwirken mit Vertriebsaußendienst, Partnern und internen Schnittstellen ...

innovative tech company seeking an experienced Payroll Solutions Specialist to support the successful delivery and optimisation of UK payroll solutions for a growing customer base. This is a highly consultative role where you will act as the go-to expert for UK payroll processes, legislation, system configuration and payroll … best practice. Working across implementation, customer-facing and internal teams, you will help ensure payroll solutions are delivered efficiently, remain compliant and meet the evolving needs of customers. Key Responsibilities Provide expert guidance on UK payroll legislation, compliance and operational best practice. Support the design, configuration and optimisation ...

Digital Optimising Assistant - Hybrid role working 2 days a week from our office in Croxley Park Are you passionate about digital experiences, customer journeys, and bringing online campaigns to life? Do you have a great eye for detail, a flair for organisation, and enjoy working in a fast-paced … Optimising Assistant to join our Digital team on a fixed-term contract covering maternity leave. This is an exciting opportunity to gain hands-on experience in e-commerce, website optimisation, trade marketing, and digital merchandising for two of the UK's leading jewellery brands. This is a 6 month ...

Kent Hours: Monday–Friday, 9:00am–5:30pm Working arrangement: Office-based About the Role We are looking for a highly organised, proactive and customer-focused Sales & Office Administrator to join an established IT Managed Service Provider (MSP) based in Bromley. This is a varied role combining office management … sales administration, customer service and renewals, working closely with the Sales Manager and wider teams to ensure the smooth running of the office and provide an excellent customer experience. Key Responsibilities Office Management Oversee the day-to-day running of the Bromley head office and support the satellite ...

Senior Project Manager |Full-service digital experience agency | London (Hybrid) | Up to £65k About the Role We're recruiting on behalf of our client, a well-established digital experience agency that's the experience arm of a major integrated communications group. They invent, make, and iterate digital … full-service, with specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data, Strategy and Ops - all dedicated to creating customer experiences worth talking about. The Role The Project Management team is 20 strong and integral to delivering great work across the agency. Our client ...

impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart ...

improve product discoverability, content effectiveness and digital shelf performance. Their specialist commerce team is focused on building scalable processes and tools that enable better customer experiences and stronger commercial results. The Role and Deliverables Use Azoma insights to identify opportunities to improve product visibility within AI-powered commerce … content changes on discoverability, search visibility and commercial performance. Support the adoption of AI search optimisation best practices across markets and teams. Your Skills & Experience Strong experience using Azoma to analyse product discoverability, AI search performance or digital shelf opportunities. Background in eCommerce, digital commerce, SEO or product ...

improve systems integration and data flow across the order-to-cash process. Lead process re-engineering initiatives focused on scalability, efficiency and improved customer experience. Establish metrics to measure automation success, process adoption and operational performance improvements. Act as the business lead for billing-related system implementations, upgrades, workflow … reporting. Provide leadership with meaningful insight into collection trends, expected receipts and potential risks. Support month-end accounts receivable activities and maintain accurate customer and billing records. Systems and Process Improvement: Serve as the internal expert for NetSuite and billing-related processes, helping to maximise system capabilities and efficiencies. ...

investment, they are scaling rapidly and expanding into new markets. Analytics sits at the core of the organisation, influencing performance across marketing, product and customer experience. The business fosters a high-performance environment where data is used proactively to unlock growth opportunities. The Role You will … product teams to influence strategy and prioritisation Translate complex business questions into clear analytical frameworks and recommendations Analyse performance across funnels, campaigns, experiments and customer lifecycle Design and evaluate A B tests and other experiments to measure impact Diagnose trends in performance and identify underlying drivers Deliver clear, actionable ...

+ Bonus Brighton (Hybrid – 3x Days a Week in Office) If you enjoy solving commercial problems, influencing product strategy, and using data to shape customer experiences, this is a fantastic opportunity to join one of the UK's most exciting AI-first businesses! The Company Following significant growth across … Europe and the US, this global marketplace is continuing to invest heavily in Product, Data and AI as they build the next generation of customer experiences; data is at the centre of every product decision, with analysts embedded directly into Product squads to identify opportunities, measure impact and influence ...

customers get maximum value from the company's software. You'll: Build and develop strong relationships with higher education clients. Deliver a seamless onboarding experience for new customers. Monitor customer engagement and resolve issues proactively. Gather client feedback to help shape future product improvements. Identify opportunities to grow … existing accounts. Work closely with internal teams to deliver an outstanding customer experience. What We're Looking For At least 2 years' experience in Account Management, Customer Success or a similar client-facing role. Experience within SaaS, software, technology or the higher education sector. Excellent communication ...