151 to 163 of 163 Customer Experience Jobs in the South East

enablement programmes. Commercial Reporting Maintain accurate forecasting, CRM updates, and commercial documentation. Cross-functional Coordination Collaborate with internal teams to ensure a seamless customer experience. Skills & Attributes Strong commercial awareness and strategic mindset Excellent communication and relationship-building skills Proactive, self-motivated, and results-driven, confident negotiator with … solutions-focused approach Highly organised with strong planning and reporting capability, able to work independently and collaboratively Experience & Qualifications Proven experience in business development, channel sales, or account management Background in software, SaaS, cloud communications, or unified communications Demonstrable success in achieving revenue and margin targets Skilled ...

Homes, you will lead the strategic development, optimisation and delivery of our Salesforce Sales & Marketing platform. You will play a pivotal role in driving customer insight, improving digital journeys, and enabling data-driven decision-making across the organisation. This is a strategic, and hands-on CRM Manager role leading … Salesforce delivery, customer insight, system improvement and cross-functional digital projects to drive performance and customer experience. Key Duties Salesforce strategy — Lead the strategic roadmap for Salesforce, ensuring the platform evolves to meet organisational needs. CRM optimisation — Oversee continuous improvement of CRM processes, workflows and data quality. Cross ...

+ benefits Contract: Permanent The Company A well-established and fast-growing organisation going through an exciting period of digital transformation. With a strong customer focus, they use data and technology to deliver meaningful products and services to a wide audience. The business is scaling its data capabilities … business to unlock insight, guide product strategy, and influence decision-making. You'll use advanced analytics, experimentation, and data storytelling to identify opportunities, improve customer experiences, and drive measurable impact. Key Responsibilities: Analyse user behaviour to uncover insights, identify pain points, and influence product direction. Design experiments and support ...

passionate about strategy, collaboration, and results, this role is the perfect fit for you. What You Will Do: - Develop and grow national customer accounts by identifying opportunities and delivering tailored solutions. - Build and execute strategic account plans for all key customers to ensure long-term partnerships. - Drive sales growth … delivery. - Introduce new product developments and expand product ranges within accounts. - Collaborate with internal teams across Sales, Marketing, Commercial, Finance, and Operations for seamless customer experiences. - Negotiate and secure Annual Trading Agreements while producing regular reports on pipeline, forecasts, and revenue performance. What You Will Bring: - Proven track record ...

Operational AI Identify anomalies and optimisation opportunities within Intercom Support chatbot expansion into new products, use cases, and markets What were looking forTechnical expertise Experience working with chatbot platforms (Intercom preferred; Zendesk AI, Ada, LivePerson, Drift also considered) Proven experience improving chatbot performance through prompt design Strong understanding … concepts (grounding, retrieval, hallucination) Confident in building reports using Excel or Google Sheets Experience managing structured knowledge bases (Intercom, Zendesk, Notion, Confluence, etc.) Behavioural skills Native-level French and fluent English (C1/C2) Highly autonomous and comfortable working across international teams Structured, methodical approach with the ability ...

SOFTWARE GRADUATE FULLY REMOTE SALARY - COMPETITIVE Our client is an innovative IT company, focused on enhancing their software solutions and customer experience. Role Overview: They are seeking a motivated individual with a background in IT or accountancy to support their chat bot and knowledge base development. The role involves … essential) Familiarity with Java and other programming languages is a plus. Strong analytical and research skills. Excellent communication and problem-solving abilities. Preferred Skills: Experience with AI and chat bot technologies. Knowledge of software development life cycle. What We Offer: A dynamic and supportive work environment. Opportunities for professional ...

Analyst to join our team, a fantastic opportunity to work at the heart of Data projects and change initiatives that shape the future of customer experience. Imagine being the person who works closely with Data Product Managers, Data Modellers, Architects, Engineers, and Quality Analysts to define and prioritise … sets you apart is your ability to think conceptually, engage stakeholders, and translate complex business needs into clear, actionable data requirements. You'll bring experience working on data workstreams within large-scale enterprise transformation programmes, such as reporting & analytics, data migration, or MDM and you're comfortable with Agile ...

scale across multiple countries and is committed to innovation, operational excellence, and sustainable mobility solutions, with a strong focus on efficiency, safety, and customer experience. This is an opportunity to join a highly collaborative IT function at the heart of the UK operation, supporting both local and centrally governed … Ensure compliance with organisational IT policies, governance frameworks, and data security standards across the domain. About you We are looking for someone with strong experience of working across both local and centrally managed IT applications within a complex, multi-country organisation. You will understand how technology supports core business ...

digital experiences across Specsavers' web platforms? We have an opportunity to join the team on a fixed term contract until September 2027. As Digital Experience Activation Manager, you'll take day-to-day ownership of delivering digital experience activity across web platforms ensuring that agreed roadmaps and priorities … effectively executed. Working closely with the Digital Experience Lead, you'll translate strategy and insight into clear delivery plans, briefs and coordinated execution across SEO, CRO, UX, content and optimisation. You'll coordinate delivery across SEO, CRO, UX, content, CMS and technical workstreams, acting as the central delivery lead ...

seeking a bilingual Account Manager to own and expand relationships with partners. This role is centred on strengthening key accounts, delivering consistent value to customer and identifying opportunities to grow revenue across the full product portfolio. You will act as a primary point of contact for distribution partners, ensuring … Working closely with Business Development Managers, you’ll help unlock new opportunities within existing accounts while contributing insights that shape business strategy, processes, and customer experience. Key Responsibilities Take ownership of a portfolio of accounts across the EMEA region, driving revenue growth through proactive account management Build and maintain ...

. You will manage a portfolio of around 350 customers, building strong relationships, identifying opportunities to upsell and cross-sell, and ensuring a seamless customer experience. Working closely with the engineering team, you will help scope and introduce new products, handle customer enquiries, and support renewals. The role … looking for The ideal candidate will be a natural communicator who enjoys building rapport and delivering excellent service. Key attributes include: Must have experience in IT/Telecoms industry. A confident and outgoing personality with strong communication skills Ability to manage and grow existing client relationships Commercial awareness with ...

client is seeking a Lead Audio Visual Technician to join their talented team and play a pivotal role in delivering AV installations that transform customer experiences across the UK. About the Role As Lead AV Technician, you'll be responsible for overseeing and carrying out installations of audio-visual … SLAs for key clients Assist with sourcing, vetting, and onboarding local installation engineers What the Client is Looking For: A minimum of 3 years' experience installing AV hardware Comfortable working on-site in a client-facing capacity Strong understanding of AV technologies including LCD/LED displays, video conferencing ...

Networking Mobile and Unified Communications Modern Workspace Solutions Cyber Security Services Managed Services and Outsourcing You'll be the strategic partner who understands customer priorities, aligns internal teams, and ensures the MSP consistently delivers outcomes that matter. Key Responsibilities Develop and grow strategic enterprise accounts, identifying opportunities for upsell … cross-sell, and expanded service adoption. Act as a specialist overlay, collaborating closely with Enterprise Account Directors to shape account strategy and maximise customer value. Own the commercial approach for key opportunities, building compelling value propositions and ensuring deals support long-term partnership success. Coordinate and influence cross-functional ...