1 to 25 of 35 Customer Experience Jobs in the West Midlands

gather requirements and scope new services, translating into functional and non-functional business requirements and user stories for delivery, focusing on a consistent experience and integration with existing workflows. Map out As-Is, anddesign To-Be processes supporting cost and benefit analysis. Work collaboratively with business users, third parties … that business needs are understood and translated into requirements that enable the selection, design, and delivery of technology enabled business solutions with innovation and customer experience at the heart of design principles. Essential criteria: Experienced in designing efficient and customer focused processes that deliver a good customer ...

Lead (Snowhill, Birmingham, United Kingdom) Why this job matters The role holder will bring together our strategy led by data and a passion for customer experience into a coherent set of goals, insights and plans in line with the company s differentiated customer experience strategy … designers. Responsible for the overall BT Business platform governance , ensuring alignment and coordination across various deliveries from different federated delivery teams across value streams. Experience you'll have Technical leadership : Extensive ServiceNow, ITIL, CSDM, TMF framework experience related to BT Business ServiceNow ecosystem and E2E integration architecture with ...

Recruitment is recruiting a Customer Resolution Specialist to join our client, a telecoms and technology company who are recognised as a leader in their field. As a Customer Resolution Specialist, you will be the primary point of contact for valued customers, addressing their concerns and providing exceptional support … ensure their satisfaction. Benefits & Package for a Customer Resolution Specialist: Salary: £25,000 per annum Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity ...

Design Lead (Snowhill, Birmingham, United Kingdom)Why this job mattersThe role holder will bring together our strategy led by data and a passion for customer experience into a coherent set of goals, insights and plans in line with the company’s differentiated customer experience strategy … alignment and coordination across various deliveries from different federated delivery teams across value streams.Experience you'll haveTechnical leadership: Extensive ServiceNow, ITIL, CSDM, TMF framework experience related to BT Business ServiceNow ecosystem and E2E integration architecture with in-depth knowledge in ServiceNow capabilities.Project management: Must have experience in managing ...

reporting into the Head of Software Engineering. We are at the heart of the Sky UK technology landscape that supports every major product and customer experience at Sky, responsible for customer management and engagement platforms powering Sky Glass, Sky Q, Mobile, Broadband & Talk, Sky Protect, and exciting … engineering teams throughout each PI to assist in the delivery of the work. Support the breakdown of capabilities into features. What you'll bring Experience working within an agile framework, at scale with demonstrable experience of how to align systems architecture considerations with agile principles and practices. Experience ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics ...

stakeholders. • Track and monitor development testing and status of features through to release.• Ability to manage and co-ordinate across multiple delivery managersSkills and Experience • Strong communications skills, able to forge strong relationships with peer-level designers, platform managers, developers, engineering, planning and operations managers to explain and drive … delivery of large-scale projects and Agile delivery practices.• Leadership skills to lead and motivate the team to deliver excellent results and maintain #1Networks.• Experience in solving problems that arise from the interaction of multiple components and usually are complex and unknown. Experience you would be expected ...

Product Owner to join our Connections Product team. As a Product Owner, you will be supporting the delivery of digital products and customer journeys. You will work closely with cross-functional teams, including product managers, developers, business analysts, and wider customer connection teams, to translate complex requirements into … intuitive and accessible user interfaces. This role is vital in driving our mission to deliver a more efficient, transparent, and customer-focused connections process. This role can is based from our Warwick office, and we continue to offer hybrid working from office and home. We are open to full ...

Solution Delivery: Expertise in taking ownership of a requirement from start to finish, including gathering detailed requirements, designing, and implementing robust, innovative solutions. Experience with containerization technology and orchestration platforms e.g. Docker, Kubernetes Hands-on experience in installing, configuring, operating, and monitoring CI/CD pipeline tools Experience in Python, JavaScript, Golang. Experience on Gitlab CI or GitHub Actions Experience in monitoring tools as Grafana, ELK Experience in Agile software development systems and JIRA Tools. Understanding IT, network services and security Ability to collaborate effectively with others to drive forward key security objectives Strong ...

Customer Service Agent - £26,000 + Benefits | On-Site in Worcestershire Tech Industry (Non-IT Support Role) Recruiting on behalf of our client We are pleased to be recruiting on behalf of our client , an established and growing organisation within the technology sector , for a Customer Service Agent … helpful information regarding the company's services. You will not be responsible for resolving IT issues or providing technical troubleshooting. Role Overview As a Customer Service Agent, you will be the first point of contact for customers, responding to enquiries and supporting them throughout their journey. You will ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

Orchestration, and cloud integrations Contribute to client strategy by identifying optimal combinations of business change and ServiceNow capability Champion emerging platform features including Next Experience, UI Builder, Now Assist, and GenAI, shaping future-state operating models Contribution beyond delivery In addition to client work, you will have opportunities … Practice development including thought leadership, whitepapers, internal initiatives, and capability growth Personal learning and development through training, certifications, and structured career progression Skills and experience Proven experience architecting ServiceNow across multiple service management domains Strong understanding of Service Management operating models and enterprise transformation ServiceNow Certified System Administrator ...

searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being … remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role ...

searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being … remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role ...

will be Implementing flawless change, providing technical resolution and constantly learning, allowing resource flexibility across the unit to meet demand requirements & deliver “Brilliant” customer experience. You will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. Ultimately, you will be responsible … will be confident and professional in communicating with all stakeholders, both locally and with members of the Senior Management Team. You will have extensive experience of network technologies and protocols within your native domain. You will have a strong understanding of the E2E service journeys. You will be able ...

will be Implementing flawless change, providing technical resolution and constantly learning, allowing resource flexibility across the unit to meet demand requirements & deliver Brilliant customer experience. You will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. Ultimately, you will be responsible … will be confident and professional in communicating with all stakeholders, both locally and with members of the Senior Management Team. You will have extensive experience of network technologies and protocols within your native domain. You will have a strong understanding of the E2E service journeys. You will be able ...

using Java/J2EE, design Patterns, Oracle, PLSQL, WebLogic and JavaScript. Understanding of Technology for Frontend, Backend, Messaging and Integration using Open-Source Software. Experience building new system design solutions and architectural patterns including Microservices and Containerization support, Deployment architecture on Public/Private Cloud, Automation of Testing using … right solution. Ability to drive and validate technical and functional designs and lead to implementation. Excellent verbal and written communication skills. NICE TO HAVE Experience with Graph DB (Neo4J/OrientDB), CCNA, and network technologies. Telecom certifications and Java/Oracle certifications. Prior experience with large Telco service ...

verbal and written communication skills. NICE TO HAVEExperience with Graph DB (Neo4J/OrientDB), CCNA, and network technologies.Telecom certifications and Java/Oracle certifications.Prior experience with large Telco service providers.Experience in working with geographically dispersed technical teamsWhat's in it for you10% on target bonusBT Pension scheme, minimum … huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience ...

Desk and Onsite Project teams, driving excellence, performance and technical innovation. If you’re a proven MSP leader who thrives on improving organisations, elevating customer experience and guiding technical teams this is the perfect opportunity! The Role As the Technical Support Manager, you will take ownership … actionable insights. · Support strategic initiatives such as product development, technology adoption and service innovation. · Analyse service trends and identify improvements to boost profitability and customer success. Desirable · Formal qualifications such as ITIL or PRINCE2 · Experience presenting service and performance data to senior stakeholders · Familiarity with other ...

principles to our stakeholders. Skills Understanding of the HR function within a global corporate organisation including local HR legislation impacts on systems and processes Experience of working e2e across a service delivery value chain Excellent organisational and time management skills Clear thinker with vision, passion and energy Strong attention … detail In-depth knowledge of the HR SaaS solution Excellent documentation and written communication skills (workbook updates, creating support tickets, etc.) Experience in requirements gathering and driving true SaaS adoption Understanding of basic XML concepts, system development and testing Understanding of GUI; radio button, pick lists, and other configuration ...

trusted provider of innovative EPOS (Electronic Point of Sale) systems, delivering cutting-edge software and hardware solutions to help businesses streamline operations, improve customer experience and increase efficiency. Supporting clients across the retail and hospitality sectors, we pride ourselves on our customer-focused approach, industry expertise … Responsibilities: Identify, qualify and pursue new business opportunities Build, develop and maintain strong client relationships Use CRM software to manage sales activities and customer interactions Deliver engaging presentations and product demonstrations Collaborate with internal teams to ensure seamless sales handovers Attend trade shows, networking events and industry exhibitions Provide ...

subject matter expert within the network engineering domain, accountable for the introduction of major end-to-end technology introduction and final line fault resolution. Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. You will take the lead on complex … ownership.You will be Implementing flawless change, providing technical resolution and constantly learning, allowing resource flexibility across the unit to meet demand requirements & deliver “Brilliant” customer experience.You will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. Ultimately, you will be responsible ...

energy Strong attention to detailIn-depth knowledge of the HR SaaS solution Excellent documentation and written communication skills (workbook updates, creating support tickets, etc.)Experience in requirements gathering and driving true SaaS adoption Understanding of basic XML concepts, system development and testingUnderstanding of GUI; radio button, pick lists … huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience ...

Management and Resolution: Be prepared to support a 365x24/7 callout, providing final line assurance technical resolution covering an extensive range of technologies. Customer Focus: Be a technical expert who understands the end-to-end journey of our customers. Growth and Development: As a technically talented professional … team and support those around you to be accountable and perform at their best. Skills you'll needExperience in an ISP Environment: Proven experience in a fast-paced ISP setting, managing and troubleshooting large-scale networks.Network Fundamentals: Knowledge of network protocols, including Radius, BGP, OSPF, DNS, MPLS and others.Technical ...

Automation Workflow Architect to support in the design, build, and embedding of AI-powered workflows that transform how services are delivered across customer and product journeys. This role aligns people, technology, and workflows to drive measurable performance and improve the end-to-end customer experience. You will … working with a monthly visit to be with the team. What You Will Do Support the design of AI-powered service workflows that improve customer experience through automation, AI agents, and clear human decision points. Assist and deliver the mapping and redesigning service journeys, helping to identify delays ...