1 to 25 of 34 Customer Experience Jobs in the West Midlands

Head of Client Relations SaaS experience essential West Midlands, Hybrid Up to £90k, plus Car allowance and bonus scheme Benefits: Car allowance Bonus scheme Hybrid working I am working with an enterprise level SaaS Client who is currently looking for a Head of Client Relations to support revenue growth … post sales solutions, including but not limited to proposals, RFP's, solutions, adoption of solutions, CSAT They are looking for someone with experience in SaaS sales solutions, and working within regulated industries such as finance, pensions, or insurance SaaS is highly desirable. Experience and Skills required: SaaS environment ...

Title: Head of Customer Experience Salary: £55,000 - £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Head of Customer Experience, to join … measure success and to demonstrate impact Monitor CSAT survey responses and resolution time metrics Use data to inform priorities and track the success of CX initiatives. What we are looking for: Experience leading customer experience, customer success, or operations teams in a technology or product ...

Duties: In this role you will define and shape the future of our customers vehicle efficiency experiences for our products. Championing internal innovation, utilising customer and competitor insights to compliment industry & market trend analysis and futuring; you will identify, analyse, concept validate, select and recommend opportunities for product developments … that enhance our customers experiences of vehicle efficiency, ensuring our products remain ideally tailored to our customers' needs and expectations. Define the Customer Efficiency Experience: Translate customer needs, behavioural insights, and usage patterns into actionable information. Investigate competitor offerings and innovations providing analysis to inform our strategic ...

Role: Customer Success Manager Location: Midlands Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive … nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … into very difficult concepts. xehkeey You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

implement VPN changes and LPN migration Act as the network design authority where a third-party partner was initially expected Support internal teams, including Customer Experience and Salesforce platforms Ensure secure, scalable, and well-documented network solutions Required Skills & Experience Proven experience as a Network Engineer …/Network Architect in contract roles Strong hands-on expertise with Fortigate/FortiGate firewalls Experience with FortiManager and authentication Solid understanding of VPN design and migration Comfortable working in environments away from xehkeey Cisco technologies Strong design, planning, and documentation skills Ability to work independently and take ownership ...

Closures and Exteriors groups. The team's main responsibilities fall into 4 areas: Definition and delivery of the Closures and Exteriors group systems and customer features. Integrating Systems into the vehicle to deliver systems, hardware and attribute performance. Protecting space in the Vehicle for future technology and customer … group technical leaders. Help the team deliver high quality, clash-free/target achieving geometry. Integrating with CoCs and attribute engineering teams with a customer-first mindset. Develop packaging proposals for delivery of key components and systems. Support delivery teams with weight, cost and customer experience optimised ...

Service Desk Engineer/1st Line Support IT Helpdesk Analyst Do you have First Line IT Support experience, looking to progress into a Second Line role? Or do you have excellent remote customer service skills with an interest in all things IT and Technical … would like to hear from you! Join a growing customer success team providing IT support, helpdesk services and technical support within a successful software environment, developing troubleshooting and customer service skills. If you’ve also worked in the following roles, we’d also like to hear from ...

Contract: 6-month initial contract before turning permLocation: BirminghamHays is excited to be partnering with a local council to build a brand-new Customer Master Data team. This is a fantastic opportunity to be part of something new from day one-helping shape processes, improve data quality, and directly … trust. Why Join You'll play a key role in developing a new team that will in ensuring the accuracy, integrity, and compliance of customer data used across essential public services. Your work will help streamline operations, improve decision-making, and contribute to high-quality customer experience ...

Website Developer Location: Shropshire Permanent Salary: Competitive depending on experience Hours: Monday to Friday, 9:00am 4:00pm (flexible working patterns considered) We are proud to be working in partnership with a well-established and growing wholesale organisation with over 40 years of success supplying products to major … distinct websites: A B2B-focused site showcasing wholesale offerings and supporting retailer engagement A B2C eCommerce website designed to drive online sales and enhance customer experience You will be responsible for both front-end development and the underlying structure, ensuring both sites are scalable, user-friendly, and easy ...

been completed and proactively seek new knowledge from other departments through open dialogue. Using trained knowledge provide product and application advice to all customer groups or pass on to suitable technical support in good time, ensuring customer service follow up communication. Ensure customer relationship knowledge is shared … external teams. Attendance to trade shows, corporate events, displays and meetings as and when required. Identify improvements that can be implemented to enhance the customer experience, the supplier experience and the profitability of the business. Responsible for ensuring SPA agreements are adhered to and associated account managers ...

CUSTOMER SERVICE/IT SUPPORT Solihull £27500 + 38 hours per week + very occasional on call Our client supplies bespoke Software and systems. We're seeking a motivated and enthusiastic IT Help Desk Support person to join a friendly team in rural offices - therefore own transport is essential. … users Providing ongoing support and regular check ups to ensure clients are happy Giving guidance and support and answering e-mail queries Delivering exceptional Customer Service, ensuring the Customer experience is second to none! You'll have the balance between customer service and IT knowledge ...

likely to extend) Location - Midlands/Birmingham (2 day per week onsite) Overview: We're working with a well-established organisation undergoing a major Customer Experience transformation programme. They're implementing a brand-new CRM ecosystem built on Salesforce. This is not a pure architecture role, instead … technology and business teams This role is less about defining architecture from scratch and more about hands-on consultancy, refinement and delivery support. Skills & Experience: We're looking for someone who can operate across both architecture and functional domains: Strong experience across Salesforce Clouds: Service Cloud Sales Cloud ...

join their IT Department in Birmingham (hybrid working available). By combining industry expertise with innovative technology, they aim to streamline operations, enhance customer journeys, and stay at the forefront of digital transformation in travel. As an AI & Automation Executive, you will support the development and implementation of artificial … intelligence and automation solutions to improve business efficiency, customer service, and decision-making processes. JOB DESCRIPTION AI & Automation Development Assist in designing and implementing AI-driven solutions (e.g., chatbots, recommendation engines) Support automation of repetitive business processes (e.g., booking workflows, reporting) Help integrate AI tools with existing systems ...

dynamic travel and tour operator dedicated to delivering exceptional travel experiences. By combining industry expertise with innovative technology, we aim to streamline operations, enhance customer journeys, and stay at the forefront of digital transformation in travel Role AI & Automation Development: Assist in designing and implementing AI-driven solutions (e.g. … processes (e.g., booking workflows, reporting) Help integrate AI tools with existing systems (CRM, booking platforms) Data Handling & Analysis: Collect, clean, and analyse data from customer interactions, bookings, and marketing campaigns Support the development of predictive models (e.g., demand forecasting, pricing optimisation) Create dashboards and reports to inform business decisions ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join us on an exciting journey as we transform Great Britain's energy system … minds and innovative thinking. As a Senior Product Owner, you will play a pivotal role in enhancing our digital platforms and ensuring a seamless experience for all stakeholders. Your contributions will directly impact our mission to deliver an efficient, transparent, and customer-focused connections process. What ...

Drive our growth. Shape customer opportunity. Be our next Senior Business Development Representative! Were looking for a Senior BDR to fuel our pipeline, convert insight into opportunity, and play a key part in supporting our Account Management and Marketing teams. Youll be the voice behind our campaigns, the curiosity … every customer conversation, and the driving force behind high-quality Sales Qualified Leads (SQLs). From turning MQLs into meaningful conversations to uncovering upsell and cross-sell potential, youll help us connect the right customers with the right solutions all while capturing the intelligence that powers smarter selling. This ...

enjoying a supportive and professional workplace. As a Technical Support Engineer, you'll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro-mechanical engineering industry. What You Will Do: - Provide timely, professional, and effective … special testing of chambers, including research and development profiles, where extra technical expertise is required. - Handle warranty-related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non-chargeable warranty work. - Support quality audits and production inspections, ensuring products meet the highest standards before dispatch. - Assist ...

logistics. From Harvey Nichols and Selfridges, to Papa Johns, Vue International and Hobbycraft, our award‑winning tech services and software help brands deliver exceptional customer experience, every single day. As we continue to grow, we’re looking for curious, proactive problem‑solvers to help us keep mission‑critical … distribution centres. This isn’t just break–fix. You'll become a trusted expert, working closely with 1st–3rd line teams, suppliers, and customer stakeholders to keep systems stable, solve recurring problems, and continuously improve how we support our customers. If you love getting stuck into complex issues, enjoy ...

leading strategic conversations that position Microsoft Business Applications as key enablers of digital transformation. Key ResponsibilitiesSolution-Led Selling* Lead discovery sessions to understand customer goals, challenges, and transformation objectives.* Design and communicate end-to-end Microsoft Business Application solutions aligned to measurable business outcomes.* Translate technical capabilities into clear … qualify, and progress new business opportunities across mid-market and enterprise clients.* Manage opportunities from initial engagement through to close, ensuring a high-quality customer experience.* Develop compelling proposals, business cases, and presentations for both technical and non-technical audiences.Collaboration & Team Selling* Work closely with account managers, sales leadership ...

Engineer Location : Birmingham, Office-based Contract: Full time, permanent role Salary: £70,000 - £80,000 depending on experience Package & Benefits Bonus: up to 30% 25 days holiday plus 8 bank holidays (with option to buy up to 5 additional days) Onsite gym Health and wellbeing programme Employee discount Access … Responsibilities Designing and deploying AI agents across the business Building systems that connect databases, LLMs and actions Embedding AI into: operations & logistics, pricing & trading, customer experience, compliance & risk, and finance workflows Creating autonomous processes, not just reporting tools Continuously improving models using live, full-scale data Skills & Experience ...

solving technical problems and leading teams energizes you, this role was made for someone at the top of their game. ERP/Technical Customer Support Manager £60,000 - £65,000 base + up to 10% performance bonus + other benefits | Hybrid | UK/National Stack: Join a fast-growing … team and get hands-on with high-priority support tickets and P1 escalations. That someone? Could be you. Payoff: As ERP/Technical Customer Support Manager , youll wear two hats: Leader: Coach and grow your team, influence product decisions, and ensure customers dont just use the softwarethey thrive with ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

Certified. Holds one or more advanced data professional certifications, e.g. Certified Data Professional (CDP), Certified Data Management Professional (CDMP), AWS Certified Data Engineer. Practical Experience Strong experience in IT at a senior technical level and experience of working with an ITIL disciplined environment. Experienced in working within … architecture practice with an appreciation for the whole solution lifecycle to improve customer experience. Deep technical knowledge “Proficient” to “Expert” level across a broad technology landscape, included but not limited to Data Engineering, Data Analytics, Machine Learning and AI. Experience and understanding with different delivery methods and tools ...

Cargo inspection systems used in transportation, security, and industrial applications. This role ensures delivery of high-quality installation and support while maintaining strong customer satisfaction and compliance with regulatory standards. Job Description Key Responsibilities Lead a team of Installation engineers/techs to support installation, troubleshooting, preventive maintenance … processes, root cause analysis and field fixes for critical issues. Partner with Engineering, Manufacturing, Quality, and Product teams to improve installation readiness, execution and customer experience. Ensure compliance with safety standards, radiation regulations and local laws where systems are deployed. Drive team training and certification programs to ensure deep ...