1 to 25 of 61 Customer Experience Jobs in the West Midlands

We are seeking a dedicated and proactive Customer Experience Specialist to join our team at the Four Ashes site. As a key member of our team, you will be responsible for ensuring responsive, efficient, and accurate customer order management, from receipt to billing, while also maintaining essential … customer data within our ERP system. Key Responsibilities · Ensure the accuracy and efficiency of customer orders in the ERP system. · Coordinate effectively with Sales & Marketing departments to ensure correct pricing and terms. · Provide support to Logistics in creating necessary documents for shipments. · Address and resolve customer inquiries … issues, returns, and complaints promptly. · Participate in the rotation for after-hours coverage to address supply issues. · Maintain integrity and accuracy of customer data within the ERP system. · Conduct integrity testing for system upgrades or fixes. · Complete all required training within the allotted timeframe. · Act as a backup for more »

knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. Key responsibilities include: 1st line support – responding to phone calls, emails, and support tickets … in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets … Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. more »

BE), Developers, and Testers (Manual and Automated). Do you love developing innovative and exciting new digital solutions that have a real impact on customer experience? Well we have the role and environment for you here at Storyteq, part of the Inspired Thinking Group (ITG). You are … and improve working practices Identify and research emerging market trends to ensure you are always on top of your game Requirements Strong knowledge and experience of JavaScript, jQuery, React, Redux, and ES6 Experience of working within an agile environment Considerable development experience Proven ability to deliver a … especially around Agile Development Principles GIT Desired Skills Knowledge of development frameworks other than the one you are expert in Team leadership and mentoring experience Responsive design and development Good client experience Experience in the automotive industry Knowledge of at least one Java MVC Web development (ideally more »

them that help the department and business achieve its objectives. - Optimise and improve processes to ensure high levels of efficiency and automation to improve customer experience and reduce cost to operate. - Actively support and work with the tech team to design and upgrade technology like our Supplier App … that enables us to deliver better customer experience and improve efficiency. - Report to SMT and Board where required on performance of Supply Chain function, providing key metrics and KPI analysis. - Build strong working relationships between First Mile and its suppliers to help deliver high levels of service for … monthly reports to SMT and track progress against targets for division. To manage all supplier documentation. Benefits Your starting salary will depend on your experience, but as your experience grows, so will your salary. Of course, as this is a sales/margin based role so there is more »

also be responsible for a small team of CAE Engineers. Key Responsibilities Work closely with the Sales Team throughout the sales cycle and execute customer meetings, product presentations, demonstrations, and evaluations. Use technical product knowledge to identify customer pain points, analyse technical needs, understand customer's current … infrastructure and engineering workflows. Create and deliver compelling demonstrations of solutions to add value to a customer's business. Work with Sales and Marketing teams to produce technical content. Provide customers with training on software products. Stay current with the latest software releases and work with the software team … within the team and enable team members to push boundaries of technology, explore new challenges, and implement new methodologies and workflows within the business. Experience 5-10 years of experience using CAE tools in an engineering environment Experience with using CAE/CFD simulation software involving real more »

CUSTOMER ANALYTICS MANAGER BIRMINGHAM £45,000 – 55,000 Global leader in financial services going through a huge insight transformation. Take on a managing role where you help to lead an arm of company in providing detailed customer insights! THE COMPANY Financial service going through a digital transformation, gaining … You will work with one of their leading retail partners focussing on how to benefit and grow the external brand! THE ROLE As a Customer Analytics Manager your focus will be to aid the business in providing insights across customer and campaign analytics, specifically you will: Use SQL … and Python to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience Provide insights to senior stakeholders more »

as soon as possible. While some new photography will be required, we have an extensive range of stock images that can be utilised. Automotive experience would be beneficial, but thorough product knowledge will be given to help you be successful in your role. Your Role: Create new product listings … the team within 24Hrs of notification. Work closely with buying, sales and marketing to discuss USPs and identify opportunities. Make changes to improve the customer experience and increase conversion ratio Manage product listings in line with company needs (Aged, Idle, Target) Post Listings internally and on third party … sites, (Quirky Campers, Ebay) Personal attributes: Keen team player Attention detail Experience: Experience of using a website CMS or eCommerce platform (WooCommerce) Understanding of HTML Understanding of SEO Strong, professional written and verbal communication skills. Why Join Car Van & Minibus World Ltd: Family-Oriented Environment : As a family more »

Description We are looking for a Technical Customer Support to join our Customer Service Team based in our modern offices between Warwick and Leamington Spa. UBT are a global not-for-profit organisation providing business consultancy services to a client base spread across 19 countries in Europe, North … independent, family owned organisations globally. Due to our continued growth in the UK, we are seeking an experienced Mobile Support Technician to join the customer service team. The team respond to a wide range of calls and emails and this role will focus on solving/managing all mobile … inquiries. Key Duties and Responsibilities... Identify Potential Lead and then convert it by passing to the relevant teams. Respond in a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations. Make outbound phone calls to customers where needed for customer more »

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … ones. There is wide variety of ways to get involved depending on your interests - from making Alloy Studio intuitive and improving user/developer experience, through making data modelling process seamless, providing connections to new types of databases, improving modelling language itself or optimising query execution time. You'll … to design appropriate models to suit all needs Relevant Technologies: Java, AWS, React You’ll have: 2-5 or 5+ years of relevant work experience in a team-focused environment A Bachelor or Master degree in a computational field (Computer Science, Applied Mathematics, Engineering, or in a related quantitative more »

pipeline, Acting as a point of contact through the deployment, coordinating with internal teams to ensure a smooth project roll out and a positive customer onboarding experience, Working with internal departments to promote cross selling across product portfolio wherever possible (business mobile, telephony, connectivity), Managing accounts to keep … of all product development, ensuring your product knowledge remains current. Best practice use of the company CRM throughout, Work within values, ensuring a positive customer experience throughout and team player. Person Specification The successful candidate will have a minimum of 2 years experience in a self-generating … We are looking for a self-starter who enjoys working autonomously and is naturally driven by both achieving sales targets and delivering an excellent customer experience. Remuneration & Benefits Car or Car Allowance 21 days holiday increasing to 26 days. Healthcare cash plan scheme Employee Assistance Programme. Discounted gym membership more »

Coventry - Hybrid working - Competitive salary - Outstanding company benefits and lots of scope to progress! As Commercial Manager you will support new business development and customer retention. Focusing on contracting, pricing, stream-lined onboarding processes, and all other commercial contracting aspects. This role is responsible for delivering a seamless go … that are introduced to the company, which includes pricing, changes to contracts, and, the full contract cycle process Job responsibilities: Support the utilisation of customer engagement software, and/or, tools available within, and beyond the business, to generate periodic reports which monitor the key performance of our contracting. … KPI suite via Microsoft Power BI in UK&I. Manage contract onboarding, to include: planning, implementation, and successful delivery of contractual obligations. Skills and experience required: At least 5 years people management skills and experience. Experience of large data management and analysis. Excellent Communications skills & collaborative working. Customer more »

first point of contact for customers and Engineers seeking assistance with technical issues or inquiries, and you will play a crucial role in ensuring customer satisfaction and problem resolution. Key Duties and Responsibilities... Providing 1st line technical support for the existing products, respond to customer and Engineers inquiries … in a timely manner Use diagnostic tools and knowledge bases to guide customers through step-by-step resolutions Maintain accurate and detailed documentation of customer interactions Ensure adherence to service level agreements (SLAs) by maintaining high-quality standards in customer interactions, response times, and issue resolutions Assist customers … guides, providing additional clarification or guidance as needed Stay updated with product knowledge, industry trends, and emerging technologies to enhance technical proficiency Requirements Proven experience in a customer support role, preferably in a technical or support environment Proficiency in troubleshooting technical challenges and providing clear instructions to technical more »

Our client are an online SaaS logistics software company which combines dynamic route optimisation, vehicle tracking, real-time progress monitoring and customer ETA messaging. Their Transport software helps their customers, delivery and field service companies, build excellent consumer experience, focus on customer service and efficiently utilize their … that is much broader than a typical system configuration position. If you are driven by understanding how things work, committed to delivering a great customer experience, and able to digest and explain complex topics, their implementations team is right for you. You will manage Implementation projects from sales … design solutions to overcome and streamline operational bottlenecks. You will communicate with key stakeholders at the client side overcoming objections with elegant solutions. Your experience in change management will shine to our clients, offering consultancy in overcoming lower level user adoption with ease and empathy. You will work in more »

for delivering revenues up to circa £25m, with a significant focus on converting customers to our workflows and ecosystems whilst maintaining high levels of customer experience. Job Description: Major Job Functions: Developing and executing fresh go-to-market strategies for the business, focused on moving from a predominately on … coupled with a healthy service and repair business. Lead the SITECH sales and business development function through a culture of data-based sales management, customer intimacy through excellent account management, coupled with new customer acquisition through a hunting and conquest mentality, all measured on a simple performance table … hardware sales, software subscriptions and aftermarket repairs/field solutions. Responsible for achievement of all targets/performance including – Market Share, Participation, Sales Excellence, Customer Experience, Full Income Statement and Working Capital across all Areas of SITECH. Also responsible for Annual, Quarterly and Monthly Budgeting/Forecasting. New more »

Are you an experienced ICT Service Desk Engineer looking for a new challenge? Do you want to experience a slightly different work life balance? How does a 4.5 day week work for you? Based from the office in Cheadle this role will offer work from home! This business gives … back in so many ways to the local community not only through their day to day business operation but through their customer experience and beyond! We are looking for a motivated and dedicated helpdesk support person who can support the team to meet their goals delivering excellent IT … out rota. What do we require for the role of ICT Service Desk Engineer? GSCE grade C or equivalent in Maths and English. Proven experience in a desktop support role. Experience of administering and troubleshooting a range of IT systems. Experience of Active Directory and or Office more »

Hardware/Office Equipment/Managed Service Provider type industry currently. Main Duties and Responsibilities: Serve as the lead point of contact for all customer account management matters Build and maintain strong, long-lasting customer relationships. Develop trusted advisor relationships with key accounts and customer stakeholders Manage … the customer experience for your accounts to ensure clients are satisfied and engaged. Answer client queries and identify new business opportunities amongst existing customers Carry out regular client review meetings at least once a quarter possibly more frequent dependent on client size and complexity. Produce client reports on … account status and quotes as required Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Skills Required Customer Service/Support focus Natural communicator and relationship builder Excellent communication and presentation skills, both verbally and written Prior commercial experience working within an IT/ more »

Account Manager - Food & Beverage This is a sales-oriented role, but it is heavily based on customer support and technical consulting. Sales experience is NOT required , because all of our sales are done through explaining technical advantages, product uses and understanding the customer's applications and needs. … so this is a great opportunity for someone to move into technical consulting sales . The most important thing we look for is technical experience in Food and Beverage manufacturing. Location of the role - Anywhere on the M6 corridor from Birmingham to Manchester, or nearby. From Darby through to … and ready meals through canned goods, grains and pasta to bakeries and confectionery producers. You will also be working with colleagues to ensure key customer requirements are understood and matched with the services provided by Diversey. The clear goal is satisfied customers and sales growth. The main tasks of more »

Looking for a technology lead to join a global brand as they drive their offering. Having Telematics experience from working with a fleet business is essential. £50-£60,000 + 15% bonus, life assurance 2.5x salary + enhanced company sick pay + 5% pension. This is a mostly remote … team, this role will lead from the front to champion digital and technology projects, with primary focus to act as the voice of the customer to drive technology and use of telematics roadmap, through the adoption of digital technologies, to provide customer insight and adding true value for … with key stakeholders and Group to shape and lead the development and delivery of value creating services and features for our customers and internal customer support teams, to increase customer loyalty, reduce administration and drive operational efficiencies and service improvements. Job Specific Responsibilities and Accountabilities - Lead the technology more »

Customer Service Supervisor 25 days holiday plus bank holidays, bonus. This position is based fully from our modern and beautiful offices We stand at the forefront of supplying premier products to the UK's bustling technology sector. Our ethos centres around not only the exceptional quality of our offerings … but also the unparalleled support we extend to our clientele. We're on the search for a Customer Service Department Supervisor who will embody our dedication to excellence, leading our customer service team to new heights of success. The Role: As the linchpin of our customer service … a vibrant team, ensuring operational fluidity and spearheading initiatives that enhance our service quality. This role is pivotal in maintaining our reputation for outstanding customer support, making every client interaction an opportunity to solidify our industry leadership. Key Responsibilities: Lead a dedicated customer service team, fostering an environment more »

and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Key Responsibilities & Deliverables: Proactively manage a wide variety of manager led employee relations cases by phone and email to resolution. Case management of … HR systems, recording all ER cases in a case management system. Build and maintain strong working relationships with key client stakeholders. Provide an excellent customer experience to the client, influencing and challenging line managers where appropriate. Liaising effectively with other internal departments and external teams. To support colleagues … required. To contribute to improvement of team processes/systems/ways of working in accordance with Infosys’ continuous improvement ideology Essential Criteria: Previous experience of advising and supporting managers with complex ER issues Strong communication and influencing skills with the ability to interact across all levels of management. more »

requests for IT assistance and service from end users, dealing with enquiries efficiently and effectively in a polite and courteous manner Log and categorise customer interactions concisely and efficiently, while taking ownership and following these up to completion Provide guidance, direction and training to co-workers Act as an … escalation point and technical lead for major outages Use knowledge and experience to assess and analyse a situation and apply judgement to invoke the incident process, minimise impact and effectively resolve the incident What you'll need... 3 years minimum experience in an SLA driven, ticketed Service Desk … or 1st/2nd Line role A dynamic individual with a positive and determined demeanour Excellent customer service & communication skills Proactive and professional team player Experience of building and maintaining excellent relationships with customers Experience of applying processes and procedures IT troubleshooting skills Delivering a consistent first more »

effective support service to customers in the resolution of support cases and the completion of a variety of other tasks required to support their customer base. To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate Investigate, process and document application defects passed to … the Application Support team Handle customer escalations, taking ownership of complicated issues and always keeping customers updated of progress Investigate, document and present to the Team Leader process improvements that enhance the customer experience You will be responsible for your own personal development plan which must include … both product/technical knowledge as well as soft skill development Requirements: Thorough knowledge of Agresso (Unit4 ERP) Finance. Any experience with Logistics, PCB or HR/Payroll would be desirable Experience of supporting multiple clients would be advantageous Strong communication skills and fluent in English (verbal and more »

requires an approach to maximising the value to our customers whilst delivering as cost effectively as possible. To deliver this with high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning … staff. Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing the costs of service delivery on a per-customer … other qualitative feedback to product management and sales teams. Ensure operational processes are efficient and cost-effective. Effectively manage costs whilst maintaining the overall customer experience. Create capacity & licence management processes in collaboration with our infrastructure team to control costs. Collaborate with Professional Services Team to coordinate service commencement. more »

team possible; with diverse experiences, backgrounds and skills. We have a variety of backgrounds in our team, from people who joined us with zero experience (through the Code Academy - read more here) to those who have spent lots of time in huge companies with bags of experience. We are … engineers and dedicated QA. Each Squad has the autonomy to decide how they work best, within a basic Agile framework and work on strategic, customer-focused projects that deliver huge value. Guilds As well as our day-to-day teams who focus on product delivery, we also have what … in our R&D department: UI/UX - Focuses on how to build the best front-end framework using React to present the best customer experience (check our medium blog which received more than 300 claps here) API's & Gateway - Focuses on how evolve to Microservice architecture using more »

the Service Desk ensuring that Service performance always meets targets. You will manage, develop, inspire and motivate the Service Desk Team to provide premium customer service and high-quality support services. You will work alongside the End User Computing Manager, interfacing over analyst training and development, holiday cover planning … and Quality rates are in line with client/business demands. Key Skills: The successful candidate will need to have: - At least 1 years’ experience in a Service Desk leadership role - Technical knowledge of and previous experience of supporting technologies including: - Windows 10 - Mobile Devices - Office 2016/… Citrix - 2+ years’ experience in Service Desk remote support of corporate clients - Good understanding of Incident/Request management and ticket handling - Experience of working to SLA’s and KPI measures - Experience of using/contributing to a Knowledge base - ITIL Foundation Certificate Accreditation - Knowledge of Legal more »