1 to 25 of 55 Customer Experience Jobs in the West Midlands

CUSTOMER EXPERIENCE PROJECT MANAGER MIDLANDS, HYBRID £44-46K As a Customer Experience Project Manager , you will be the voice of the customer for a major project across the group. You’ll bring expertise in Customer Experience, with the ability to manage people and cultural changes across the business. Our clients project is … of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave. RESPONSIBILITIES As Customer Experience Project Manager your key duties will include: Project managing business change initiatives across the full project lifecycle, ensuring effective planning, resource utilisation and stakeholder engagement Driving training … To be considered for the role of Customer Experience Project Manager, you must have: Significant experience managing organisational change and transformation projects, with a focus on CX, engagement and people elements. Strong project management skills, with experience in leading cross-functional teams through complex change programmes. Experience in developing and reviewing policies and procedures to More ❯

The next step in your customer success career begins here. Customer Success Manager - Emergency Services This is an entry-level role focused on supporting the CSM team with day-to-day customer interactions, reporting and research, while building the foundations for a career in Customer Success. Full-time Birmingham Hybrid What are we all about? Lots … and have fun along the way. You'll see our enthusiasm and passion for the work we do displayed throughout every interaction with us, whether it's on a customer call, on one of our wonderful webinars or at our flagship BIG Social event. What are our values? We graft We give a sh t Who do we work … sector, including with 41 of the UK's police forces, our track record speaks volumes about the value we bring to those on the front line. What's the Customer Success Manager role all about? Our Customer Success team develops collaborative and supportive working relationships with our diverse customer base to ensure the adoption and use of More ❯

large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity … costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. … The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales, Product, and More ❯

large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity … costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. … The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales, Product, and More ❯

Inside IR35) Coventry (hybrid potential) 12 Months (potential for yearly renewal) About the Role: We are looking for a detail-oriented and proactive Knowledge Base Editor to join our Customer Relationship Centre team for 12 months. In this role, you will be responsible for creating, curating, reviewing and maintaining high-quality content that empowers our customer service agents … and enhances the customer experience. This is a pivotal role in shaping the future of customer support by creating and curating high-quality content that not only empowers our agents but also in the future fuel AI-driven customer service tools. You'll work closely with subject matter experts, operational teams, and technology partners to ensure our … knowledge base is accurate, accessible, and aligned with business goals. Your work will directly support service efficiency, consistency, and customer satisfaction. Key Responsibilities : - Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation. - Collaborate with teams to gather information and translate complex processes into easy-to-understand content. - Ensure all content is up-to-date More ❯

Inside IR35) Coventry (hybrid potential) 12 Months (potential for yearly renewal) About the Role: We are looking for a detail-oriented and proactive Knowledge Base Editor to join our Customer Relationship Centre team for 12 months. In this role, you will be responsible for creating, curating, reviewing and maintaining high-quality content that empowers our customer service agents … and enhances the customer experience. This is a pivotal role in shaping the future of customer support by creating and curating high-quality content that not only empowers our agents but also in the future fuel AI-driven customer service tools. You'll work closely with subject matter experts, operational teams, and technology partners to ensure our … knowledge base is accurate, accessible, and aligned with business goals. Your work will directly support service efficiency, consistency, and customer satisfaction. Key Responsibilities : - Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation. - Collaborate with teams to gather information and translate complex processes into easy-to-understand content. - Ensure all content is up-to-date More ❯

is a contract position until 1st September 2026. Umbrella Pay Rate: £27.03 per hour. We are looking for a detail-oriented and proactive Knowledge Base Editor to join our Customer Relationship Centre Team. In this role, you will be responsible for creating, curating, reviewing and maintaining high-quality content that empowers our customer service agents and enhances the … customer experience. This is a pivotal role in shaping the future of customer support by creating and curating high-quality content that not only empowers our agents but also in the future fuel AI-driven customer service tools. You'll work closely with Subject Matter Experts, Operational Teams, and Technology Partners to ensure our knowledge base is … accurate, accessible, and aligned with business goals. Your work will directly support service efficiency, consistency, and customer satisfaction. Key Responsibilities: Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation. Collaborate with teams to gather information and translate complex processes into easy-to-understand content. Ensure all content is up-to-date, relevant, and aligned More ❯

Salary: £53,000 - £59,000 DOE Bonus : 20% potential - Up to £70,800 OTE Location: Samsung Experience Store , Stratford Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity … for you! We are looking for a talented General Manager to join our Samsung Experience Store in Stratford Role Summary: As the General Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance … Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers. Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You'll set clear expectations and provide More ❯

for the RoleEssential: End-to-End Solution Delivery: Expertise in taking ownership of a requirement from start to finish, including gathering detailed requirements, designing, and implementing robust, innovative solutions. Experience with containerization technology and orchestration platforms e.g. Docker, Kubernetes Hands-on experience in installing, configuring, operating, and monitoring CI/CD pipeline tools Experience in Python, JavaScript … Golang. Vast working experience on Gitlab CI or GitHub Actions Experience in monitoring tools as Grafana, ELK Experience in Agile software development systems and JIRA Tools. Understanding IT, network services and security Ability to collaborate effectively with others to drive forward key security objectives Strong communication skills including presentation and documentation writing (to both technical and business … business Proven problem-solving abilities Assertiveness, and the ability to drive through change Excellent team working skills including the ability to work effectively within a geographically disparate teamAdvantageous: SIEM Experience with Elastic Stack (ELK) Knowledge of ArgoCD, Terraform Knowledge CI/CD tools Ansible, Circle CI, Jenkins, Parker, Terraform Knowledge of Offensive testing frameworks Message processing using Kafka, Rabbit More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future planning CRM – Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future planning CRM – Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong More ❯

Agile team member primarily responsible for maximising the value delivered by the team by ensuring that the team backlog in the Electricity Power Calculation space and is aligned with customer and stakeholder needs. As a member of the extended Product Management function, the PO will be the Power system engineers main advocate and primary link to business and technology … strategy. This enables the team to balance the needs of multiple stakeholders while continuously evolving the Solution. Key Responsibilities Know the customer Value is determined by the customer; therefore, the PO is keenly aware of the needs of the people to whom their products are delivered. Customers may be internal or external to the enterprise and may have … Electricity Transmission industry Experience in leading product development teams & Stakeholder Management SAFe Trained/Certified Experience in best practice digital techniques including a broad understanding of digital CX best practice. Excellent delivery focus Ensure we deliver a quality product to market on time to budget. Ability to anticipate business and strategic evolution. Attention to detail. Ability to multi More ❯

passion for future vehicle development? If so, Expleo have an opportunity for you! Our client, a prestigious Automotive Manufacturer, is currently recruiting for a Data Engineer to join their Customer Relationship Centre team. As a Data Engineer you will play a key part in enabling data-driven decision-making by building and maintaining robust data pipelines, integrating customer … insights. Based in Warwickshire, you will be supporting, a dedicated and enthusiastic team, on a contract basis. You will work closely with analysts, developers, and operational teams to support customer experience initiatives. Responsibilities of the Data Engineer will include: • Design, build, and maintain scalable data pipelines to support customer service operations • Migrate and modernise legacy data systems … to cloud-based solutions • Integrate data from CRM systems and customer touchpoints into cloud platforms • Ensure data quality, consistency, and availability for reporting and analytics • Collaborate with Data Analysts to deliver actionable insights • Develop and maintain documentation for data architecture, workflows, and processes • Troubleshoot and resolve data-related issues, ensuring minimal disruption to service operations • Support automation of reporting More ❯

passion for future vehicle development? If so, Expleo have an opportunity for you! Our client, a prestigious Automotive Manufacturer, is currently recruiting for a Data Engineer to join their Customer Relationship Centre team. As a Data Engineer you will play a key part in enabling data-driven decision-making by building and maintaining robust data pipelines, integrating customer … insights. Based in Warwickshire, you will be supporting, a dedicated and enthusiastic team, on a contract basis. You will work closely with analysts, developers, and operational teams to support customer experience initiatives. . Responsibilities of the Data Engineer will include: * Design, build, and maintain scalable data pipelines to support customer service operations * Migrate and modernise legacy data … systems to cloud-based solutions * Integrate data from CRM systems and customer touchpoints into cloud platforms * Ensure data quality, consistency, and availability for reporting and analytics * Collaborate with Data Analysts to deliver actionable insights * Develop and maintain documentation for data architecture, workflows, and processes * Troubleshoot and resolve data-related issues, ensuring minimal disruption to service operations * Support automation of More ❯

passion for future vehicle development? If so, Expleo have an opportunity for you! Our client, a prestigious Automotive Manufacturer, is currently recruiting for a Data Engineer to join their Customer Relationship Centre team. As a Data Engineer you will play a key part in enabling data-driven decision-making by building and maintaining robust data pipelines, integrating customer … insights. Based in Warwickshire, you will be supporting, a dedicated and enthusiastic team, on a contract basis. You will work closely with analysts, developers, and operational teams to support customer experience initiatives. . Responsibilities of the Data Engineer will include: Design, build, and maintain scalable data pipelines to support customer service operations Migrate and modernise legacy data … systems to cloud-based solutions Integrate data from CRM systems and customer touchpoints into cloud platforms Ensure data quality, consistency, and availability for reporting and analytics Collaborate with Data Analysts to deliver actionable insights Develop and maintain documentation for data architecture, workflows, and processes Troubleshoot and resolve data-related issues, ensuring minimal disruption to service operations Support automation of More ❯

email Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using … internal processes Liaise with partners and third-party vendors to resolve customer issues When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians Key Requirements Superb customer service, telephone and client facing skills Previous experience providing IT support Strong skills in troubleshooting and resolving Windows OS & Microsoft Office issues Some … experience of administering and supporting Active Directory, Group Policy, DNS, Office 365 and SharePoint An understanding of and keen interest in networking technologies The ability to build, configure, administer and support Windows devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill More ❯

support evolving technologies like 5G and beyond. It safeguards data integrity, enforces security compliance, and drives innovation-ultimately enabling faster, smarter, and more reliable network deployment that directly impacts customer experience and operational excellence. What you'll be doing - your accountabilities 1. Tool Development & Governance Define and scope requirements. Lead development of internal tools and oversee alignment of … and design efficiency.5. Process Automation Identify opportunities for automation in transmission related activities. Develop scripts, templates, and automation pipelines to reduce manual effort and improve turnaround times and accuracy. Experience you'd be expected to have Strong understanding of RAN transmission technologies (microwave, fibre, IP/MPLS, LEO). Experience with transmission planning tools (e.g., IQLink, EAI, Sitetracker … automation frameworks and software development lifecycle. Excellent problem-solving and analytical skills. Strong communication and stakeholder management abilities. Degree in Telecommunications, Computer Science, or related field. 5+ years of experience in transmission planning or network design. Experience in tool development or process automation is highly desirable. A FEW POINTS TO NOTE: Although these roles are listed as full More ❯

The DST Apprentice plays a key role in supporting the effective use of digital technologies and data across TDM’s business functions. Working within the Customer Experience – Business Support team, the role focuses on supporting the wider TDM team, to improve productivity, enhance customer service, and enable data-driven decision-making. Role Support the development, optimisation, and … Year 6 Months Positions Available 1 Closing Date Monday, 6th October 2025 Start Date Tuesday, 7th October 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Patience Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the More ❯

a hands-on Software Support Delivery Manager to lead their Birmingham support team, so if you know how to lead with empathy, keep operations running smoothly, and deliver standout customer experiences, we'd love to tell you more. Client Details Michael Page Technology are proudly representing an award-winning software house, known for building a platform that adapts to … real customer needs instead of the other way around. With more than two decades in the industry, that same mission drives them as they help sales teams unlock their full potential with smarter, more flexible tools. The organisation's global team shares a passion for customer success and a commitment to doing meaningful, impactful work every day. Through … a positive, high-performing team culture. Whilst this isn't a technical role, you should understand how to lead a B2B support function, manage escalations, and deliver a great customer experience at scale. You'll oversee daily operations, including the balancing of workloads, meeting SLAs, and maintaining strong response times for customers. In addition, you will handle customer More ❯

products and services, with a mission-driven culture and an expanding data function. The company is entering an exciting scale-up phase and investing heavily in analytics to improve customer experience, product strategy, and commercial performance. You’ll join a collaborative team of data professionals who are shaping how the business uses data to drive decision-making. The … data storytelling techniques to communicate complex analysis to both technical and non-technical audiences. Stay up to date with best practices in analytics, experimentation, and product data science. Skills & Experience Essential: Strong SQL skills and experience working with relational databases. Hands-on experience with BI/visualisation tools (e.g. Looker, Tableau, Lightdash). Proficiency in Python or … for analysis, modelling, and experimentation. Proven ability to translate business problems into analytical tasks and communicate outcomes effectively. Track record of delivering insights that have influenced product strategy. Desirable: Experience with subscription, e-commerce, or digital product businesses. Knowledge of causal inference, A/B testing frameworks, or incrementality modelling. Exposure to modern data stacks (e.g. dbt, Snowflake, GCP More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS The role of account manager is to grow and develop the existing client base around … and prospective client base and will undertake regular coaching sessions to maximise your potential. You will complete regular training and development sessions to ensure that you are meeting both customer and company expectations. The successful candidate will have a strong and coherent plan for finding and winning new business in the marketplace and will be able to demonstrate a … track record of doing so. SKILLS AND EXPERIENCE REQUIRED Ideally you will come from a managed print background,IT or Telecoms and be familiar with contract based selling. The role requires someone who is highly active in the field, client orientated, excellent communicator, experienced negotiator and someone who excels at putting the client first. You will be strong on More ❯

Customer Engagement Manager Location: Hybrid – home and office Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think we have … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … team in place (with the relevant skills and experience) as well as enjoying what they do and where they work, means we can deliver the projects that make a real difference to our customers. Our obsession has always been to use technology to make our clients’ businesses more efficient, and our people are critical to us in achieving this More ❯

Customer Engagement Manager Location: Hybrid – home and office Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think we have … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … team in place (with the relevant skills and experience) as well as enjoying what they do and where they work, means we can deliver the projects that make a real difference to our customers. Our obsession has always been to use technology to make our clients’ businesses more efficient, and our people are critical to us in achieving this More ❯

be part of a fast-evolving digital team shaping the future of workplace services. Opportunities for growth, learning, and cross-functional collaboration. A flexible working environment balancing on-site customer projects with remote working from an Apogee office. A culture built on Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility . SKILLS AND EXPERIENCE REQUIRED We are looking … for a proactive, technically skilled professional who thrives in dynamic environments. You will have: Experience in workflow-driven solutions (e.g. Objectif Lune), document management systems (Therefore, DocuWare), and OCR technologies (Ancora). Proficiency with APIs, microservices, and web technologies (JavaScript, HTML, CSS). Knowledge of MySQL/MSSQL, with Python or other scripting languages as a plus. Strong problem … solving skills, attention to detail, and the ability to translate business needs into effective solutions. A passion for excellence, integrity, and inclusivity embodying our values of Customer First, Accountability, Operational Excellence, and We Win Externally . BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF More ❯

be part of a fast-evolving digital team shaping the future of workplace services. Opportunities for growth, learning, and cross-functional collaboration. A flexible working environment balancing on-site customer projects with remote working from an Apogee office. A culture built on Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility . SKILLS AND EXPERIENCE REQUIRED We are looking … for a proactive, technically skilled professional who thrives in dynamic environments. You will have: Experience in workflow-driven solutions (e.g. Objectif Lune), document management systems (Therefore, DocuWare), and OCR technologies (Ancora). Proficiency with APIs, microservices, and web technologies (JavaScript, HTML, CSS). Knowledge of MySQL/MSSQL, with Python or other scripting languages as a plus. Strong problem … solving skills, attention to detail, and the ability to translate business needs into effective solutions. A passion for excellence, integrity, and inclusivity embodying our values of Customer First, Accountability, Operational Excellence, and We Win Externally . BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF More ❯