1 to 25 of 47 Customer Experience Jobs in the West Midlands

Title: Software Engineering Manager (Customer Digital Experience)Req ID: 59575Job Function: Software EngineeringPosting Start Date: 13/07/2026Posting End Date: 22/07/2026Division: DigitalJob Location: GBR-Birmingham-Three SnowhillAdvertised Salary: Competitive, with great BT benefits!**Job Req ID: 59575****Posting Date:13/… Location: Bristol, Manchester, Birmingham & London**## **About the role**At BT, we are undergoing a significant end-to-end transformation of our business, transforming customer journeys and technology through process, IT and network change.As part of this transformation, we are redefining how our customers interact with us through digital ...

Customer Service Specialist Solihull – Office Based Up to £38,000 Company Description We are a managed services provider delivering cybersecurity, communications and connectivity solutions that help businesses grow with confidence. Our customers are at the heart of everything we do. We pride ourselves on providing exceptional service, building long … trusted extension of our customers' teams. As we continue to grow, we're looking for someone who shares our passion for delivering an outstanding customer experience. About the Role This is an excellent opportunity for someone with a strong B2B customer service, customer success or account support ...

seeking an experienced Product Owner to lead the stabilisation and transformation of the customer account experience across a complex digital ecosystem for a global automotive client. This role combines Product Ownership and Product Management responsibilities, leading cross-functional discovery activities, defining customer account strategy, and establishing … clear target-state operating model across customer-facing digital platforms, mobile applications, CRM environments and supporting systems. The successful candidate will assess end-to-end customer journeys, platform ownership, data flows and governance models to identify and address fragmentation, duplication and inconsistency across the technology landscape. Working closely ...

working. About the Role A fantastic opportunity has arisen for an experienced Client Success Manager to join an established and growing consultancy specialising in customer experience, communication design and digital engagement. This is a fully remote role with access to an office in Oxford , offering a salary … long-term client success. The business has been established for many years, works with over 80 enterprise clients and is recognised for delivering innovative customer communication solutions. Duties & Responsibilities Build trusted relationships with clients, providing proactive advice to maximise the value of their services. Manage contract renewals, identify opportunities ...

most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. An overview of the role As the Head of Customer Activation, you will lead and develop a high performing Customer Activation function comprising the Implementation, Data Migration, and Programme & Project Management teams. … high standard. This includes embedding risk management, resource planning, governance, and quality assurance across all activation activities. Your key responsibilities Define and deliver the Customer Activation strategy in alignment with Open GI’s organisational goals and customer vision. Promote quality advocacy in project management, consultancy and training across ...

Deliver exceptional service and be the voice that customers trust every day! Our Client has a requirement for a Customer Service Representative, who will be required to work on a 3 month contract basis in Keele/Hybrid. Role Purpose: Act as the first point of contact for customers … ensuring a high standard of service Handle enquiries, troubleshoot service issues, and resolve queries efficiently Deliver a positive customer experience across all communication channels Support customer satisfaction and retention through professional interactions Job Role Responsibilities: Respond to customer enquiries via phone, email, chat, social media ...

Business Systems Manager - Customer and Commerce OVERVIEW: This role exists to provide leadership and strategic thinking across our customer and commerce technology ecosystem — spanning ecommerce, retail, martech, customer support, and payments. The Business Systems Manager owns the platforms that power how Gymshark sells, markets to, and supports … portfolio. Providing concise reporting and analytics to aid improvement identification of new opportunities or risks. Owning the end‐to‐end management of Gymshark’s customer and commerce technology portfolio, including ecommerce (Shopify), website, Point of Sale (POS), Inventory Management, online & in store payment methods martech (Braze, mParticle, Bazaarvoice & others ...

REED Technology are working with a client who are seeking an experienced MarTech Architect to play a key role in shaping the future of customer engagement, personalisation and AI-enabled marketing capabilities within a large-scale consumer-facing environment. This is an opportunity to work at the intersection … marketing, data, technology and customer experience , helping define and deliver solutions that enable smarter, more personalised customer interactions across multiple channels. Key responsibilities Defining architecture solutions across Marketing Technology ecosystems Evaluating existing customer engagement, marketing and data platforms Supporting technology assessments, vendor evaluations and RFP processes ...

REED Technology are working with a client who are seeking an experienced MarTech Architect to play a key role in shaping the future of customer engagement, personalisation and AI-enabled marketing capabilities within a large-scale consumer-facing environment. This is an opportunity to work at the intersection … marketing, data, technology and customer experience , helping define and deliver solutions that enable smarter, more personalised customer interactions across multiple channels. Key responsibilities Defining architecture solutions across Marketing Technology ecosystems Evaluating existing customer engagement, marketing and data platforms Supporting technology assessments, vendor evaluations and RFP processes ...

technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … role To provide a single point of communication and ownership to Customers and driving resolution across Service issues whilst providing a first-class customer service, identifying, and offering service improvement and the identification of revenue opportunities within the Customer base. An internally and externally facing role accountable ...

Marketing Business Analyst - Marketing Transformation - MarTech - Customer Data - 12 Month FTC 12 month FTC role Remote Working - Travel once per quarter Salary up to £65,000 per Annum The Role As a Business Analyst, you'll support the delivery of customer-focused transformation initiatives across Marketing, Digital … Technology. Working with business and technical teams, you'll gather requirements, map processes and customer journeys, and help shape solutions that enhance customer experience and business performance. Key Responsibilities Gather, analyse and document business requirements. Facilitate stakeholder workshops and discovery sessions. Map business processes, customer journeys ...

cyber security solutions. A growing software business developing compliance and contractor management platforms used by major organisations across the UK and Europe. With 100+ customer sites and ambitious growth plans, this is an opportunity to play a key role in a business that's expanding fast. The Opportunity This … more than a typical sales support role. Working closely with the Sales Director, technical teams and software specialists, you'll support the entire customer journey—from enquiries and quotations through to renewals, customer engagement and account growth. As the business becomes more customer-focused, you'll also ...

build a career and make a real impact on patient care. About the Role We have an exciting opportunity for a proactive and customer-focused Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, and supporting Vision RT solutions …/Birmingham region. You will provide both remote and on-site technical support to customers, ensuring systems are operating effectively and delivering an exceptional customer experience. This role requires extensive travel throughout the assigned territory, with occasional support for other regions as required to provide business continuity and customer ...

Lifecycle Management (PLM) software. Position Overview As an Enterprise Architect supporting the Marine Design solutions portfolio, you will provide senior architectural leadership across major customer programmes. You will own the end-to-end architecture, ensuring customer strategy, digital transformation goals and Siemens solutions remain aligned. A key part … role is to de-risk the solution by focusing on customer value, technical fit, programme dependencies and future product alignment. Working with customer stakeholders, Business Development, Solution Architects, PMO and delivery teams, you will define the architectural vision, shape long‐term roadmaps and ensure delivery stays aligned ...

needs. Key responsibilities: Lead daily meetings to manage the availability & uptime of ADAS test vehicles. Take away actions for the Integration Group, EO or Customer Experience groups in order to get resolution Ensure vehicle issues found have a valid SIMS (debug) ticket raised and has the correct tags … test rigs and ensure the rigs are suitably ready for Test execution. Take away actions for the Integration Group, Test Platform, Asset development or Customer Experience groups in order to get resolution Work with CE groups to pull Test procedures and test scenarios that require urgent execution translate ...

your career development and the skills demand within the company, certifications etc.## **YOUR PROFILE**To succeed in the role, you will bring the following experience:**Big Deals experience**: Proven experience shaping and winning £10m+ multi-year, multi-tower enterprise transformations, including building CFO-grade business cases, influencing … capital allocation decisions, and structuring outcome-based or risk-reward commercial models under executive scrutiny.**Leadership Experience**: Proven ability to build and lead teams, mobilising and managing projects to successful delivery over a minimum 6-8 years of experience.**Strategic Thinking, Problem Solving, Stakeholder Management & Communication**: Ability to rapidly ...

someone who can bridge the gap between IT and operations, understanding complex business requirements and delivering technology solutions that improve efficiency, visibility, and customer service. The ideal candidate will come from a fast-paced, time-sensitive FMCG or supply chain environment and have a strong background in business analysis … projects across ERP, WMS, TMS, and other business-critical platforms Develop and improve Vendor Managed Inventory (VMI) solutions, ensuring accurate data flow and strong customer service performance Manage relationships with internal stakeholders, external customers, software providers, and third-party technology partners Lead system development roadmaps, upgrades, implementations, and continuous ...

infotainment platforms including HMI, connectivity, multimedia, and digital cockpit solutions. This role requires deep technical leadership across infotainment architectures, middleware, connectivity protocols, and user experience design. The Technical Lead ensures seamless integration of infotainment systems with vehicle domains, delivers high-quality user experiences, and drives innovation in connected … with cybersecurity, functional safety (as applicable), and OEM infotainment standards Enable continuous improvement in HMI performance, system responsiveness, and user satisfaction Direct impact on customer experience, feature performance, and digital ecosystem scalability Areas of responsibility: 1. Architecture & Systems Engineering Lead architecture definition for infotainment platforms (Android Automotive, Linux ...

public sector digital transformation programme. This is an exciting opportunity to work within a fast-paced, multidisciplinary delivery environment focused on developing and improving customer-facing digital services. The successful candidate will join a team responsible for supporting a rapidly evolving portfolio of digital forms, helping to ensure that … decision-making. You will play a key role in shaping how performance data is collected, analysed, and utilised to improve service outcomes and customer experiences. Working closely with stakeholders and senior analytical professionals, you will help establish meaningful performance frameworks that enable teams to understand and optimise the entire ...

play a key role within the Advice and Operations function, supporting both field-based and head office teams with technical queries relating to the Customer Relationship Management and Point of Sale systems, as well as the wider financial advice process. Acting as a subject matter expert, you will help … ensure advisers and colleagues can deliver a seamless customer experience by providing system support, resolving technical issues, and driving continuous improvements. You will also contribute to system enhancements, change initiatives, and business transformation projects, ensuring any updates are effectively implemented and do not adversely impact advisers, customers ...

from planning and configuration to go-live, ensuring a smooth rollout and excellent user adoption. A key part of the role is delivering engaging customer training and onboarding, both remotely and on-site, helping users gain confidence and maximise the value of the solution. You'll also work closely … with Product, Sales and Customer Success teams to provide a seamless customer experience. What you'll bring: Experience delivering software implementations or customer onboarding projects. Experience providing customer training, workshops or user enablement. Strong customer-facing, communication and stakeholder management skills. Knowledge ...

exciting opportunities in the market. We're recruiting on behalf of a global technology business that's changing the way retailers approach sustainability and customer engagement. Following continued international success, they're investing heavily in the UK and building a brand new sales team to support their next phase … highly consultative sales role where you'll build trusted relationships, understand your customers' businesses and demonstrate how innovative technology can improve operations, enhance the customer experience and deliver long term commercial value. Package: £35,000 to £45,000 basic salary. Up to 20% annual bonus. Company car. ...

Product Manager - Loyalty - Retail Sector My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function . You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated across … client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints. In order to separate yourself from a generic product manager our client ids looking for a candidate who has: Experience ...

strategic goals . Leading business systems, development teams, and business intelligence capabilities, you will enable real-time operations across order management, routing, sortation, and customer experience —ensuring our technology continues to support growth, innovation, and operational excellence. Key Responsibilities Define and deliver the business systems architecture and roadmap … aligned to company strategy Lead the evolution of core platforms including order management, routing, optimisation, tracking, billing, and customer-facing systems Identify opportunities to enhance, replace, or integrate systems to improve performance, efficiency, and security Lead large-scale transformation and system implementation initiatives Delivery & Operations Oversee prioritisation and delivery ...

best-loved jewellery brands. At Signet Jewelers, we're home to iconic brands including H. Samuel and Ernest Jones. Behind every unforgettable customer experience is a modern, resilient technology platformand we're investing heavily in its future. We're looking for an experienced Infrastructure Engineer to join … looking for someone who's naturally curious, enjoys learning new technologies and isn't afraid to take ownership. You'll ideally have: Strong experience administering Windows Server environments Good knowledge of Active Directory, Group Policy and Windows infrastructure Excellent troubleshooting and technical problem-solving skills Experience monitoring ...