1 to 25 of 104 Customer Experience Jobs in the West Midlands

Select how often (in days) to receive an alert: About the job you're considering You'll be in astrategic leadership role within Digital Customer Experience's (DCX) Business Technology practice in the UK. You will be responsible for ServiceNow sales/presales opportunities with ServiceNow across the … Collaborate with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospective clients. • Identify market trends and client needs, aligning Digital Customer Experience's ServiceNow offerings with those insights to drive sales growth. • Act as the primary point of contact for senior client and internal … operations, and improve overall employee satisfaction. Knowing how to design and implement workflows that support these goals will be beneficial. • Customer Experience (CX) Strategies: Understanding customer experience strategies and how to improve customer interactions and satisfaction. This includes knowledge of customer journey mapping, customer More ❯

roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation … liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address … customer friction points to improve website usability and performance. Take practical, insight-driven approach website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a UX More ❯

Ready to head up Moorepay's product marketing team? Want to put your spin on our positioning, messaging, and product direction? We need a customer-obsessed product marketer to manage our team - owning customer insights, nailing messaging, and paving the way for a customer-focused product. If … ll manage the product marketing engine from head to toe in a comprehensive 360 role. From sales enablement and competitive intel, to GTM and customer insights, this role touches every area of the function. You'll be working closely with our tight-knit marketing team, including acquisition gurus, our … marketing goals. Develop insights about Moorepay, it's products, and it's customers that impact business decisions. Own our ICP profile, qualitative updates, and customer/prospect research. Lead customer forums, advocacy, and advisory boards. Customer-focused Lead and create an organisation-wide customer orientation and More ❯

Vendor Customer Success Manager - 8 Month FTC PLEASE NOTE THAT THIS IS A 8 MONTH FTC ROLE Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoy working as part of an enthusiastic, passionate,and collaborative team? Join our Customer Experience … as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team … you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments. Success. The Softcat Way. There's a uniqueness to Softcat - what we do, how More ❯

and embedding strategically critical business-initiated improvements. This includes driving the Zellis commercial performance, leading change initiatives and being accountable for maximising revenue and customer satisfaction. In this role your key responsibilities will be: Overall Lead strategic change programmes creating new service propositions, monitoring and driving commercial returns Analyse … insights Analyse customer and financial insights: review market research and data to understand customer behaviour and market trends. Be the voice of the customer: advocate for customer needs and ensure propositions are aligned with customer expectations. Keep up with customer trends and competitor activity … Staying informed about the latest developments in the market is crucial for developing leading customer propositions. Implementation Develop and implement new customer propositions - building on our leadership in Benefits, HR and Payroll. Develop the business case for major change for each improvement initiative - (expected revenue, cost, resources, delivery More ❯

shape an exciting new marketing role within an established software business? Reckon you can come up with and deliver effective communication strategies to improve customer loyalty? Obsessed with effective storytelling? A dab hand at working with loads of different stakeholders? We'd love to hear from you! The Team … e.g. with our much-loved quarterly kick off (a day of team-building activities with a sprinkling of silliness). Main Purpose: Moorepay's Customer Marketing Manager is responsible for delivering communication strategies that will increase customer retention, drive cross-sell/up-sell (XSUS) opportunities and turn … customers into advocates. You'll work closely with the Customer Success, Sales, and Product teams to create compelling marketing programs that improve the customer experience and drive customer lifetime value. Success is measured against retention rates and XSUS sales revenue. Key Accountabilities: Customer engagement Works More ❯

of the product function as it grows. You will be a dynamic and results driven product individual, who has a passion for improving our customer experience. This role is eligible for inclusion in the Company’s hybrid working from home policy. Preferred Skills, Qualifications and Experience Experience working within product management. Experience on customer facing digital products. Demonstrable experience of product launches and continuous improvement that achieves Business objectives. Experience in delivering mobile application related products and services. Strong understanding of product lifecycles with a drive to understand the customer through … continuous customer discovery and user research, at all stages of the development lifecycle. Ability to drive and understand the customer through continuous customer discovery and user research, at all stages of the development lifecycle. Strategic thinking and the ability to translate Business goals into achievable product plans. More ❯

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience-from … e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment. The teams at our Redditch Support Centre work with every other area of … putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly. If you're willing to get stuck in, you'll love More ❯

We're hiring a visionary builder to lead our Customer Technology Experience team - the squad behind all client-facing digital touchpoints for our amazing veterinary hospital network. You'll own the product and engineering strategy for everything our customers use: from online booking and digital check-ins to … client communications and our pet portal with deep integration to our hospitals systems. This is a rare opportunity to bring your experience and drive to build amazing experiences while collaborating deeply with our Growth, Marketing, and Hospital teams. You'll architect modern platforms, guide a cross-functional team, and … shape how pet owners interact with our teams and hospitals. What You'll Do: Lead both product management and engineering for customer-facing software and platforms Architect flexible, scalable systems that integrate with multiple PIMS Champion a full-stack, modern engineering culture utilizing pipeline automation, deep ownership of outcomes More ❯

heart of commercial operations, taking ownership of medium to large accounts and unlocking potential across your territory. You will be responsible for delivering exceptional customer experiences, ensuring business growth, and executing strategies to meet ambitious sales targets. With your in-depth product knowledge and strategic mindset, you will craft … commercial initiatives, driving revenue growth and achieving sales targets. Identify New Opportunities: Actively prospect and develop new business, driving margin improvements and forging strong customer relationships. Account Management Excellence: Manage and grow medium to large accounts, nurturing long-term partnerships that deliver profitable results. Establish Connections: Build rapport with … management, ensuring a steady flow of opportunities and high conversion rates. Quote and Order Coordination: Handle quotes, orders, claims, and complaints, ensuring a smooth customer experience and timely resolution of issues. Market Insight: Monitor industry trends, customer demands, and competitor activities to stay ahead of the curve More ❯

trunking, call routing, network connectivity, and Wi-Fi signal interference. Handle escalated support queries from 1st line support, providing expert-level solutions and ensuring customer satisfaction. Support customers with the installation, configuration, and troubleshooting of routers, modems, and network infrastructure for both residential and business telecom services. Assist with … to investigate and resolve complex technical issues, including working on network infrastructure upgrades and system integrations. Provide proactive recommendations to improve network performance and customer experience, such as optimising Wi-Fi coverage or resolving latency issues. Required Skills & Experience: Proven experience in 2nd line telecoms support … Wi-Fi signal troubleshooting, IP phone systems, and mobile data services. Familiarity with network protocols such as TCP/IP, DNS, and DHCP, and experience with network performance tools. Knowledge of SIP, VoIP call quality management, and experience with call routing systems. Excellent communication skills, capable of explaining More ❯

world’s largest river cruise market. As part of this strategic expansion, we’re investing in our digital platforms to deliver an exceptional online experience tailored to the needs of this new and dynamic audience. Join us at a pivotal moment in our journey as we build on decades … this critical role, you’ll take ownership of the digital performance of our North American website, ensuring it's fully optimised to support both customer acquisition and retention. Working cross-functionally with key stakeholders and closely with our Digital & E-commerce Team, you'll develop and execute e-commerce … marketing plans that meet business goals while following digital best practices. If you're passionate about data-driven optimisation, customer experience, and delivering results in a fast-growing international market—this is your chance to lead from the front and make a meaningful difference. Responsibilities Lead the e More ❯

world’s largest river cruise market. As part of this strategic expansion, we’re investing in our digital platforms to deliver an exceptional online experience tailored to the needs of this new and dynamic audience. Join us at a pivotal moment in our journey as we build on decades … this critical role, you’ll take ownership of the digital performance of our North American website, ensuring it's fully optimised to support both customer acquisition and retention. Working cross-functionally with key stakeholders and closely with our Digital & E-commerce Team, you'll develop and execute e-commerce … marketing plans that meet business goals while following digital best practices. If you're passionate about data-driven optimisation, customer experience, and delivering results in a fast-growing international market—this is your chance to lead from the front and make a meaningful difference. Responsibilities Lead the e More ❯

quality, cost-effective, integrated software to improve safety, efficiency and compliance. They design and develop software in-house and through the commitment, drive and experience of their teams, have forged long-term relationships with their clients. Due to recent growth and future expansion plans, TruTac are now looking for … to the next level, with continuous improvement thereafter. What will you be doing? Responsible for the day-to-day office and general operation including customer service, training, general customer experience, production, reception and working with sales and marketing. Ensure standards and guarantee a consistently high-quality customer … all company policies and lead by example. Continuously follow trends in the market place related to company's products and/or services. Communicate customer service issues or queries both from the Support desk, training teams and Development and feedback to customers, channel partners and all stakeholders. What we More ❯

Salary: £45,000 - £50,000 Network IT are looking for an exceptional Software Implementation Manager to join a successful software house. This individual requires experience of man management, specifically resources that support the implementation of in-house developed software into their client base. This is a dynamic and fast … team of consultants, analysts, and project leads Ensure project milestones, resource planning, and team utilisation are effectively tracked and balanced Champion delivery standards and customer experience through clear communication and structured processes Drive continuous improvement in delivery materials, frameworks, and internal tools Collaborate with internal teams to resolve … delivery risks and maintain customer trust Provide performance insights to leadership, flagging opportunities and challenges Support recruitment and onboarding of new team members Conduct on-site visits to observe and support implementations Experience Required Proven experience managing software implementation or SaaS delivery teams Strong leadership, coaching, and More ❯

Manager Location: London, Manchester, Newcastle, Edinburgh, Birmingham Career Level: Manager (L7) We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and … the unlimited potential of imagination, technology and intelligence. Visit us at: As a Martech Architect Manager, you will: Be a crucial part of our Customer Tech team supporting on the delivery of Personalisation Strategies with clients wanting to drive customer centric experiences. The successful candidate will need to … have a particular expertise in Customer Data Platforms (CDP). Particular focus areas will be: Customer Data Strategy: Understanding data-driven approaches for strategic decision making Personalisation: Enhancing customer experiences Audience Insights: Analysing customer data to inform marketing strategies Data Orchestration: Integrating data seamlessly across platforms More ❯

only matters if it delivers real business value. You'll own and execute a tech roadmap that underpins our growth, profitability, and an exceptional customer experience across boutiques and digital channels. From modernising CRM and stock inventory systems, leading enterprise-wide implementations, strengthening cybersecurity, to building powerful data … in London Area and the West Midlands What You'll Do Set and deliver the technology & data strategy that drives growth, efficiency, and premium customer experiences. Lead system transformations across ERP, CRM, stock & inventory, POS, and eCommerce platforms. Build scalable data platforms to power analytics, personalised marketing, and decision … making. Oversee cybersecurity, ensuring protection of sensitive customer data and business operations. Lead large-scale projects and change management programmes, ensuring adoption and commercial success. Build strong supplier partnerships, negotiate contracts, and ensure outstanding service delivery. Inspire and grow a high-performing internal tech & data team. What You'll More ❯

and able to develop professional relationships Have the ability to translate content from English to French (product descriptions, images, banners, emails). Work with customer service to deliver the best possible customer experience by actively listening, understanding customer needs and concerns, and using feedback to improvewhile More ❯

reliable, secure, and high-quality embedded systems & solutions. The Role: The Charging Attribute Team is responsible for Charging Performance (charge time) and Charging Feature (customer experience of charging). The Charging Attributes Team will cascade global Voice of the Customer targets, requirements and their test cases to … and validation Taking logs (diagnostics) and using prognostics data to verify charging performance of features has been met on rigs and vehicles. Key Skills & Experience: Essential: Must have significant knowledge & practical experience of High Voltage Electronic Charging systems Must have significant knowledge & practical experience of the software … Project management, Leadership and planning skills are essential, along with good teamwork and excellent writing and verbal communication skills.Strategic thinking is also essential. Significant experience of D&R, Quality processes including 8D, FMA process as well as requirements and standards writing. Desirable: Knowledge of CAN/CAN-FD communication More ❯

reliable, secure, and high-quality embedded systems & solutions. The Role: The Charging Attribute Team is responsible for Charging Performance (charge time) and Charging Feature (customer experience of charging). The Charging Attributes Team will cascade global Voice of the Customer targets, requirements and their test cases to … and validation Taking logs (diagnostics) and using prognostics data to verify charging performance of features has been met on rigs and vehicles. Key Skills & Experience: Essential: Must have significant knowledge & practical experience of High Voltage Electronic Charging systems Must have significant knowledge & practical experience of the software … Project management, Leadership and planning skills are essential, along with good teamwork and excellent writing and verbal communication skills.Strategic thinking is also essential. Significant experience of D&R, Quality processes including 8D, FMA process as well as requirements and standards writing. Desirable: Knowledge of CAN/CAN-FD communication More ❯

growth and enhance the performance of the e-commerce channels across 3 core brands (with stunning products). By optimising their online presence and customer experience, you will ensure the brand wows audiences and achieves commercial success. This role will report to the Head of Ecommerce and will … work with a broader marketing and digital team. You will take ownership of managing and improving the ecommerce platforms to deliver seamless and engaging customer journeys. If your passion is in translating brand strategies and business objectives into exceptional digital experiences, this could be a great role for you. … About you: Experience working with brands and currently in a similar ecomm or digital marketing role Experience in managing a product-led brand website and optmisation of ecomm platforms Experience in managing or mentoring a junior, as you will be managing a Digital Executive, providing clear direction More ❯

growth and enhance the performance of the e-commerce channels across 3 core brands (with stunning products). By optimising their online presence and customer experience, you will ensure the brand wows audiences and achieves commercial success. This role will report to the Head of Ecommerce and will … work with a broader marketing and digital team. You will take ownership of managing and improving the ecommerce platforms to deliver seamless and engaging customer journeys. If your passion is in translating brand strategies and business objectives into exceptional digital experiences, this could be a great role for you. … About you: Experience working with brands and currently in a similar ecomm or digital marketing role Experience in managing a product-led brand website and optmisation of ecomm platforms Experience in managing or mentoring a junior, as you will be managing a Digital Executive, providing clear direction More ❯

ensure an efficient & effective fluid workflow of engineer activities, positive progression of workflow planning and issue management through to completion, whilst maintaining a positive customer experience through regular communication with stakeholders & customers as necessary. Key Responsibilities: Working with the relevant teams both internal and external to Airband to … ensure the installation/maintenance & service of Airband’s fibre & FWA networks from site to the customer premise are as efficient and effective as possible. Read and understand technical drawing and specification sheets including our current fibre planning software (Vetro/fibre cloud) Liaising with external companies and agencies … installations required, such as Joint User Pole agreements, Traffic Management and Wayleaves. Assisting other Airband engineering teams across the UK where necessary to support customer needs or project timescales. Liaising with both colleagues and customers; keeping in regular contact & provide updates/reports as necessary to stakeholders Conducting utility More ❯

ensure an efficient & effective fluid workflow of engineer activities, positive progression of workflow planning and issue management through to completion, whilst maintaining a positive customer experience through regular communication with stakeholders & customers as necessary. Key Responsibilities: Working with the relevant teams both internal and external to Airband to … ensure the installation/maintenance & service of Airband’s fibre & FWA networks from site to the customer premise are as efficient and effective as possible. Read and understand technical drawing and specification sheets including our current fibre planning software (Vetro/fibre cloud) Liaising with external companies and agencies … installations required, such as Joint User Pole agreements, Traffic Management and Wayleaves. Assisting other Airband engineering teams across the UK where necessary to support customer needs or project timescales. Liaising with both colleagues and customers; keeping in regular contact & provide updates/reports as necessary to stakeholders Conducting utility More ❯

Job Description How You'll Make an Impact We're seeking a highly motivated Customer Solutions & Strategy Lead to play a pivotal role in driving the sales cycle for Epsilon's product portfolio. In this individual contributor role, you will lead the pre-sales process, guide customers through technical … onboarding, and ensure seamless integrations across digital marketing, identity, and customer experience solutions. You will collaborate with 12+ cross-functional teams to deliver tailored solutions, optimize resources, and drive the strategic success of sales pursuits. If you're a proactive, results-driven leader with a passion for technology … and customer success, we'd love to hear from you. This is a hybrid role based in our London office (2/3 days per week). What You'll Achieve Maximize Sales Success : Ensure that every sales pursuit delivers high-value solutions that exceed customer expectations. Drive More ❯