1 to 25 of 63 Customer Experience Jobs in the West Midlands

to continuously validate new ideas and improvements. You'll be responsible for continually developing and ensuring the successful implementation of the customer experience strategy, including assessing possible CX innovations and applying these where necessary to the VCS customer journey. Working with a cross-functional programme team, including Engineering and Digital teams, you'll ensure a cohesive end … this role offers valuable experience and excellent growth opportunities, it is not a permanent position. Key Accountabilities and Responsibilities Customer Centricity Guardianship within and across all VCS CX Workstreams Ensure that a customer-centric strategy and principles are integrated into each VCS CX workstream, guiding teams towards prioritizing customer satisfaction and loyalty resulting in an increase … and update journey maps to reflect evolving customer expectations and market trends Provide recommendations and improvements for existing projects and new project planning based on journey mapping outcomes CX Metrics and KPIs Define and track key performance indicators (KPIs) suitable for luxury customers to measure customer satisfaction and loyalty Manage the monitoring of social media listening for customer More ❯

Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: We're looking for a strategic and customer-focused leader to join our management team as Customer Experience Manager. This new role will take ownership of the full customer journey - from onboarding and support, to training and long-term success - helping … us improve how customers learn, adapt, and get real value from our product. You'll lead our Customer Service Manager and Product Training Manager, supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop our customer education approach, and ensure that customer insights are driving continuous improvement across the business. This is … leveraging data to inform priorities, measure success and to demonstrate impact Monitor CSAT survey responses and resolution time metrics Use data to inform priorities and track the success of CX initiatives. What we are looking for: Experience leading customer experience, customer success, or operations teams in a technology or product-led environment Strong team leadership and More ❯

Job Title: Customer Success Manager Salary: £55,000 - £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Customer Success Manager to join an innovative & award-winning tech client. We're looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey - from onboarding and support, to training and long-term success - helping to improve how customers learn, adapt, and get real value from our client's product. You'll lead the Customer Service Manager and Product Training Manager … leveraging data to inform priorities, measure success and to demonstrate impact Monitor CSAT survey responses and resolution time metrics Use data to inform priorities and track the success of CX initiatives. What we are looking for: Experience leading customer experience, customer success, or operations teams in a technology or product-led environment Strong team leadership and More ❯

ServiceNow Developer Location: UK (Hybrid) Practice Area: Digital Customer Experience Job Type: Permanent | Full-Time Salary: £60,000-£70,000 + Private Healthcare + Pension + Unlimited Training Budget Shape the Future of Digital Experience We're hiring a ServiceNow Developer to join our rapidly growing Digital Customer Experience practice. If you have 2+ years … of hands-on experience with the ServiceNow platform and a passion for solving complex problems through elegant, human-focused design - this is your chance to make a meaningful impact. You'll work closely with consultants and architects on projects that span IT, HR, and Customer Service domains. Together, you'll design and build next-gen workflows that put … user experience at the core. What You'll Be Doing Build & Innovate Configure and enhance ServiceNow workflows across ITSM, HRSD, CSM, and onboarding Develop custom applications using JavaScript, Angular, and ServiceNow APIs Use GenAI tools like Now Assist and Workflow Data Fabric to bring automation and intelligence to life Design for Experience Create modern interfaces using Next Experience More ❯

We’re looking for a dynamic, strategic leader to shape and scale our clients Customer Success function — someone who’s passionate about building meaningful customer relationships, leading high-performing teams, and driving business growth through exceptional experiences.This is a remote role with some travel to client sites needed as and when required, paying a salary up to £100k … DOE. Duties: Design and implement a forward-thinking customer success strategy that drives product adoption, reduces churn, and fuels customer satisfaction, loyalty, and expansion. Inspire and grow a team of Customer Success Managers and Client Executives. Foster a high-trust, collaborative environment built on empathy, accountability, and a shared commitment to delivering impactful customer experiences. Champion … spotting opportunities, and driving strategic conversations that lead to expansion. Senior-level experience in Customer Success, Account Management, or a similar role — ideally in a fast-paced CX or SaaS company and or BPO Deep knowledge of customer experience platforms, especially Zendesk or Amazon Connect Experience implementing metrics-driven success programs and performance frameworks More ❯

large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity … costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. … The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales, Product, and More ❯

large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity … costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. … The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales, Product, and More ❯

Job Title: Digital Customer Service Manager Location: Wolverhampton Job Length: Permanent Full Time Competitive Salary with extensive benefits: Product allowance alcoholic & non alcoholic choices Company bonus scheme Life Assurance Access to 24/7 GP services Company pension contribution Generous holiday (inc bank holidays & trading) Access to a range of high street discounts Carlsberg Britvic is the largest multi … come together, the one common goal remains, and that is ensuring our people succeed. If you are interested in joining our journey, we are now recruiting for a Digital Customer Service Manager . Reporting to the Head of Customer Service, this role will play a key part of our success journey, and you will have the opportunity to … be involved in the following: Role Responsibilities: Drive excellence in end-to-end customer service across On Trade and Off Trade B2B channels A digital first focus, promoting self-service customer touchpoints in collaboration with digital solutions and marketing Continuous improvement via quarterly review of customer service standards, operations and team development Build and enhance relationships, processes More ❯

Senior Insight Manager West Midlands (Hybrid - 2x Days a Week in Office) £50,000-£60,000 THE COMPANY This is a brilliant opportunity to join a growing, customer-led financial services organisation as they evolve their marketing and insight functions. Sitting within Group Marketing and reporting to the Head of Insights, this brand-new role offers ownership, visibility, and … the chance to shape how the business understands and acts on customer insight! THE ROLE As Senior Insight Manager, you'll be the voice of the customer; driving deep, actionable insights across brand, customer experience, and proposition development. Working cross-functionally, you'll help embed a stronger marketing and customer focus into a traditionally product … a similar senior-level insights or research role Hands-on experience with qual and quant methodologies Strong customer and marketing focus; understanding of how insight drives brand, CX, and commercial outcomes Excellent communication skills; you're able to translate complex insight into compelling stories that influence THE BENEFITS £50,000-£60,000 HOW TO APPLY Please register your More ❯

director. Build executive-level visibility and accountability for these strategic programmes. - Be an active participant and contributor to the Xbox Game Studios ecosystem. Qualifications (Text Only) Required Skills and Experience - Prior work history as a program/project manager or engineer with a focus on data for shipped software products or services. - Experience of working on complex projects. … Utilisation of a growth mindset when faced with challenges. - Ability to collaborate effectively across organisational boundaries, build relationships and bring in ideas to achieve broader organisational goals. - Experience of compliance and governance programs, with proven ability to bring order to a diverse competing set of priorities and provide executive-level visibility and engagement. Desirable Skills and Experience - Experience of live service games and their unique technical requirements and opportunities. - Team leadership experience. - Experience of putting the customer experience at the centre of the engineering landscape. - Passionate about player experience. Please note that if you read through this description and don't tick all the boxes but still think you'd be a good fit More ❯

operation of BT's converged core network, using software engineering to deliver changes faster and more accurately. This ensures the network can support BT's capacity, product development, and customer experience requirements while delivering best-in-class cost efficiency. What you'll be doing • Owns and leads strategic network developments, designs & their associated artefacts for new products or … business and technical requirements • Mentors more junior staff in technical expertise and engineering professionalism within and beyond immediate team, using official channels such as the Tech Fellowship Skill and Experience Systems • Virtualisation: Understanding of hypervisors & platforms (VMware ESXi and vCenter preferred), VM provisioning and resource allocation • Containerisation: Understanding of containers and container orchestration (Kubernetes) • Knowledge of Nokia's NSP … control (e.g. GitLab) Other • Strategic thinking with regards to network evolution and automation adoption • Ability to communicate complex technical topics clearly to business stakeholders • Understanding of Agile working methodologies Experience you'd be expected to have Implementing and managing virtualised solutions using VMWare ESXi and vCenter, ensuring optimal performance and resource utilisation Assessing system vulnerabilities to ensure compliance with More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

Technical & Applications Support Engineer Control & Automation Systems Excellent Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for a Technical Applications and Support Engineer with experience and knowledge of PLC, Scada, HMI, VSD, applications and software involved, to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships … be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge and Experience GCSE … Maths and English (or equivalent) PLC, SCADA, HMI. VSD experience programming language IEC(phone number removed) Probably ONC/HNC/BSc in Electrical engineering (or other electrical engineering qualification) Good working knowledge of Microsoft Office and data entry systems Full clean driving license Experience in similar sales/customer service environment. Experience with an electrical More ❯

Engineer to join their team, Inside IR35. This is a contract position until 31st March 2026. Umbrella Pay Rate: £33.64 per hour. This role will aim to enhance the customer experience through the design, development, measurement and balance of customer attributes for our client's vehicles. You will co-ordinate the SVO and Core Attribute teams to … and progressed as necessary. Key Interactions: SVO Vehicle Engineering. SVO Attribute PAT Leaders and Teams. FMA. Product engineering COCs. Marketing & Program Teams. Product character and performance. Knowledge, Skills and Experience Required: Applicants should be educated to Degree level or be able to show a track record of relevant experience for the job. Previous experience of problem-solving … tools e.g. Root Cause Analysis, 8 Disciplines of problem solving, Design of Experiments and Failure Modes and Effects Analysis (FMEA) in Manufacturing. Experience in working with Customer facing attribute delivery. Experience of PCDS and all engineering planning and delivery processes is essential i.e. RMDV, Virtual Series. Ability to negotiate with other functions to achieve objectives. Good leadership More ❯

Engineer Location : Remote first, must be in the UK, office available in Birmingham Contract: Full time, permanent contract, 37.5 hours per week Salary: up to £50,000 depending on experience Applicants must have existing right to work in the UK; visa sponsorship is not available About Jewellery Quarter Bullion We’re passionate about gold and silver investment—making it … Collaborate with development teams on CI/CD workflows and scalable architecture Document internal systems and assist with onboarding and training Participate in a shared on-call rota Skills & Experience Essential: Proven experience managing production Linux environments Experience with Ansible, Terraform, or similar automation tools Understanding of internet protocols and networking fundamentals Strong scripting or automation background … e.g. Bash, Python) Experience optimising server performance and uptime Strong communicator with problem-solving mindset Desirable: Experience supporting three-tier web architectures Experience hardening Linux systems (e.g. firewalls, IDS/IPS) Worked in e-commerce, fintech, or similarly fast-paced environments Knowledge of Kubernetes, Docker, and containerised environments Why You’ll Love It Here Shape and manage More ❯

initially The Product Owner (PO) is the Agile team member primarily responsible for maximising the value delivered by the team by ensuring that the team backlog is aligned with customer and stakeholder needs. As a member of the extended Product Management function, the PO is the team's primary customer advocate and primary link to business and technology … strategy. This enables the team to balance the needs of multiple stakeholders while continuously evolving the Solution. Key Responsibilities Know the customer - Value is determined by the customer; therefore, the PO is keenly aware of the needs of the people to whom their products are delivered. Customers may be internal or external to the enterprise and may have … deliver a quality product to market. Ability to anticipate business and strategic evolution. Attention to detail. Experience in best practice digital techniques including a broad understanding of digital CX best practice. SAFe Trained/Certified excellent written and verbal communication skills Quick learner, takes ownership and is not afraid to ask question More ❯

initially The Product Owner (PO) is the Agile team member primarily responsible for maximising the value delivered by the team by ensuring that the team backlog is aligned with customer and stakeholder needs. As a member of the extended Product Management function, the PO is the team's primary customer advocate and primary link to business and technology … strategy. This enables the team to balance the needs of multiple stakeholders while continuously evolving the Solution. Key Responsibilities Know the customer - Value is determined by the customer; therefore, the PO is keenly aware of the needs of the people to whom their products are delivered. Customers may be internal or external to the enterprise and may have … deliver a quality product to market. Ability to anticipate business and strategic evolution. Attention to detail. Experience in best practice digital techniques including a broad understanding of digital CX best practice. SAFe Trained/Certified excellent written and verbal communication skills Quick learner, takes ownership and is not afraid to ask question More ❯

Admin Location : Remote first, must be in the UK, office available in Birmingham Contract: Full time, permanent contract, 37.5 hours per week Salary: up to £50,000 depending on experience Applicants must have existing right to work in the UK; visa sponsorship is not available About Jewellery Quarter Bullion We’re passionate about gold and silver investment—making it … Collaborate with development teams on CI/CD workflows and scalable architecture Document internal systems and assist with onboarding and training Participate in a shared on-call rota Skills & Experience Essential: Proven experience managing production Linux environments Experience with Ansible, Terraform, or similar automation tools Understanding of internet protocols and networking fundamentals Strong scripting or automation background … e.g. Bash, Python) Experience optimising server performance and uptime Strong communicator with problem-solving mindset Desirable: Experience supporting three-tier web architectures Experience hardening Linux systems (e.g. firewalls, IDS/IPS) Worked in e-commerce, fintech, or similarly fast-paced environments Knowledge of Kubernetes, Docker, and containerised environments Why You’ll Love It Here Shape and manage More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future planning CRM – Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong More ❯

Join a globally distributed team where challenge is a mindset, innovation is key, and excellence is non-negotiable. Create impact. Drive change. Grow with Payara. Role Overview As the Customer Success Manager, you will manage and grow a portfolio of Tier 2/low-touch customers, playing a vital part in enhancing customer retention, driving revenue growth, and … delivering exceptional customer experiences. This is a high-impact, client-facing position that serves as a critical bridge between our customers and internal teams, ensuring continued success for both parties. Summary Details Role: Customer Success Manager Seniority: Mid - Level Location: UKor Europe (100% Remote) Compensation: Competitive salary dependent on market location What you will be doing Managing a … Developing and maintaining strong client relationships as the main point of contact Owning the end-to-end contract renewal and account review processes Acting as the voice of the customer within Payara, ensuring internal teams understand client needs Liaising between customers and internal service teams to escalate and resolve issues Tracking account sentiment and conducting regular customer check More ❯

Full time, Permanent The Role: The UX Design Owner is responsible for driving the business forward by designing, prototyping, researching and owning the development of significantly improved UX/customer journey designs for consumer finance products. Key Responsibilities: Led UX design and prototype development to enhance digital self-service, application journeys, loyalty programs, and new product offerings. Created and … tested working prototypes through customer research to bring digital requirements to life and improve user experience. Collaborated with Product Owners and business teams on customer experience design, research, backlog prioritisation, and user acceptance testing. Acted as a UX centre of excellence , ensuring consistency across key initiatives and aligning with brand, external agencies, and internal stakeholders. Ensured all … digital changes met Legal, Regulatory, and Conduct standards , supporting compliance and customer trust. Skills & Attributes: Strong UX and prototyping skills using mainstream tools, with a focus on digital self-service and customer journey mapping. Experience working in Agile teams , supporting or acting as a Product Owner, including writing user stories, acceptance criteria, and conducting user acceptance testing. More ❯

of a leading UK financial institution a trusted provider in banking, mortgage servicing , and building society operations . This is your opportunity to help shape the digital future of customer engagement platforms used across the regulated financial services sector . Why This Role Matters: Youll be part of a team modernising digital servicing tools used by thousands of mortgage … and savings customers. Our client a respected name in the banking and building society space is driving innovation in financial software, focusing on high-quality customer experience through intuitive interfaces and secure, scalable architecture. Responsibilities: Develop and refine application features using Angular , TypeScript , CSS , and Google Material Design Collaborate in Agile teams with Product Owners and QA Engineers … Enhance UI/UX across customer-facing financial platforms Embed quality via test frameworks including Cucumber and Allure Deliver seamless front-end functionality for mortgage and banking clients What Youll Bring: Commercial experience in Angular , JavaScript , and TypeScript Experience working in financial services , mortgage lending , or banking environments Familiarity with regulated technology platforms and customer servicing More ❯

team of a leading UK financial institution — a trusted provider in banking, mortgage servicing, and building society operations. This is your opportunity to help shape the digital future of customer engagement platforms used across the regulated financial services sector. Why This Role Matters: You’ll be part of a team modernising digital servicing tools used by thousands of mortgage … and savings customers. Our client — a respected name in the banking and building society space — is driving innovation in financial software, focusing on high-quality customer experience through intuitive interfaces and secure, scalable architecture. Responsibilities: Develop and refine application features using Angular , TypeScript , CSS , and Google Material Design Collaborate in Agile teams with Product Owners and QA Engineers … Enhance UI/UX across customer-facing financial platforms Embed quality via test frameworks, including Cucumber and Allure Deliver seamless front-end functionality for mortgage and banking clients What You’ll Bring: Commercial experience in Angular , JavaScript , and TypeScript Experience working in financial services , mortgage lending , or banking environments Familiarity with regulated technology platforms and customer More ❯

for a detail driven content and optimisation specialist to help elevate their product presence across marketplaces. If you're passionate about refining listings, crafting high converting content, and enhancing customer experience through tactical merchandising, this is your chance to make a real impact. In this role, you'll be responsible for creating, improving, and optimising product listings that … drive conversion, build customer trust, and strengthen the brand across Amazon expanding into other key marketplaces. Your work will play a vital role in increasing visibility, improving sales performance, and delivering consistent, premium brand experience online. Reporting to the Ecommerce Manager, you will be a key member of the team as we grow our online business across the … to maintain visual and content consistency. Benchmarking competitor content and identifying content gaps, continuously reviewing Amazon landscapes to help the brand stay ahead and identify opportunities for improvement. Analysing customer reviews, search terms, and feedback to iterate and improve listing content and enhance the customer journey. Collaborating with the Ecommerce Manager and internal teams (Marketing, Category, Design, etc. More ❯

analysis on workforce trends, potential risks, and opportunities. Ensure Data Integrity: Collect and consolidate workforce data to maintain accuracy and integrity, ensuring compliance with data privacy regulations. The skills & experience you'll need Numerate, with strong analytical capability and ability to work wide ranging datasets, Advanced Excel Skills: Experience with Microsoft Excel for data analysis. Stakeholder Management : Organises … Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision … structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT More ❯