1 to 25 of 28 Customer Experience Jobs in the West Midlands

client is a UK business software company. As Senior Director, Services (Health), you will shape and lead the Services strategy for our Health customer portfolio, with accountability for customer experience, retention, service revenue and delivery performance. You will bring together Support and Professional Services around a consistent … implementation towards higher-value advisory and data services, while developing service offerings that reflect the needs of different customers. Working closely with the Health Customer Unit and senior leaders across the business, you will set direction, create accountability and drive change across a complex and highly regulated environment. ...

Good with customers and curious about technology? Bring your customer service experience to Enconvo - we'll help you learn the technical side, with full training, room to progress and your evenings and weekends free. Customer Support Co-Ordinator Telford Full-time, permanent - 37.5 hours per week … taking ownership of queries, providing first-line solutions and working with colleagues and suppliers on complex issues. You'll also identify opportunities to improve customer satisfaction and support business growth. What You'll Be Doing Resolve faults, billing queries, complaints, account support and service changes Provide first-line technical ...

Customer Success Executive Location: Newport, Shropshire Working pattern: Hybrid Monday & Tuesday in the office, WednesdayFriday working from home Salary: Up to £28,000 + £7,000 commission Contract: Full-time, permanent PLEASE NOTE: My client is looking for someone with agricultural experience or someone with agricultural knowledge. About … Role Were looking for an enthusiastic and customer-focused Customer Success Executive to join a growing team within an exciting agricultural technology business. This is a fantastic opportunity for someone with a strong agricultural background who enjoys working with people, solving problems and using technology to make ...

Your new company Our client is a well-established and growing organisation seeking a Technical Customer Service Advisor to join their customer support function.This position plays a key role in delivering exceptional customer service whilst providing technical guidance and troubleshooting support to customers, installers and business partners. … will act as a first point of contact for technical enquiries, ensuring issues are resolved efficiently and professionally whilst maintaining a high standard of customer experience.This is an excellent opportunity for someone who enjoys problem-solving, building customer relationships and supporting innovative products and services within a fast ...

West Midlands. This fixed-term opportunity will see you architecting impactful AI solutions that transform internal business processes, reporting, frontline operations and customer experience, while setting the foundations for long-term innovation. You will work at the intersection of technology, strategy and commercial impact, translating ambitious ideas into … commercially viable. Key Responsibilities: Architect end-to-end AI solutions across data, knowledge and process layers, covering internal business processes, reporting, frontline operations and customer experience. Design and deliver proof-of-concept AI solutions that validate target architectures, use cases and reusable patterns at enterprise scale. Define and document ...

Technology sector. You will provide first line support including troubleshooting for Microsoft Dynamics 365 Business Central and Dynamics NAV/BC to a varied customer portfolio. You will be responsible for providing the customer with excellent customer service in line with Company Service standards and will ensure … contain as much information at first contact. You will work to Company Service Level Agreements and Key Performance Indicators providing a high level of customer service and professionalism. As part of the knowledge base process, you will author internal and external knowledge base articles for known issues, work arounds ...

join our client, a leading provider of telecommunications, connectivity, and managed technology solutions. As a Complaints Handler, you will take ownership of buisness customer complaints and escalations from initial receipt through to resolution, ensuring concerns are handled professionally, fairly, and within agreed service levels while delivering an exceptional customer … cover Discounted health plans Virtual GP access Eye care scheme Ongoing training and development opportunities Key Responsibilities of an Complaints Handler: Take ownership of customer complaints from initial receipt through to final resolution, ensuring accountability throughout the entire process Acknowledge complaints within agreed service levels and set clear expectations ...

print knowledge Become the in-store print specialist and explain product benefits clearly and confidently Work towards campaign KPIs through helpful, honest and engaging customer conversations Share customer feedback, store insights and complete campaign reporting requirements ARE YOU OUR PERFECT PARTNER? Enthusiastic, approachable and confident starting conversations with … clear communicator who builds positive relationships with store colleagues Proactive, reliable and comfortable working towards KPIs and campaign objectives Retail, sales, promotional or customer-facing experience is desirable, but not essential WHAT YOU CAN EXPECT FROM US £116.96 per day, plus a £25 daily KPI-related bonus Immediate ...

print knowledge Become the in-store print specialist and explain product benefits clearly and confidently Work towards campaign KPIs through helpful, honest and engaging customer conversations Share customer feedback, store insights and complete campaign reporting requirements ARE YOU OUR PERFECT PARTNER? Enthusiastic, approachable and confident starting conversations with … clear communicator who builds positive relationships with store colleagues Proactive, reliable and comfortable working towards KPIs and campaign objectives Retail, sales, promotional or customer-facing experience is desirable, but not essential WHAT YOU CAN EXPECT FROM US £116.96 per day, plus a £25 daily KPI-related bonus Immediate ...

Residential products The role also covers technical support for our internal customers, from various departments internally This role would suit someone who has previous experience and knowledge in commissioning, servicing and fault finding. Detailed product training will be provided to the successful candidate Your key tasks and responsibilities will … standards including health & Safety. To demonstrate an understanding of all aspects of the Service function to enable a coordinated approach to resolution of customer queries in collaboration with all areas of the business. To recognise, identify and escalate the potential impact of product and emerging issues and proactively contribute ...

business, supporting complex fault diagnosis and repairs, leading root cause investigations, and working closely with our Hardware Engineering team to improve product reliability and customer outcomes. Working collaboratively across Customer Services, Production, Quality, Supply Chain and Engineering, you'll help remove barriers, improve communication and drive operational excellence … across the entire customer journey. You'll also lead improvements that reduce turnaround times, streamline processes, improve reporting, introduce best practice and prepare the department for future regulatory requirements, including ISO 13485 compliance. Why this role is unique: This isn't a typical service leadership role. ...

looking for. A well-established, ambitious Managed Service Provider (MSP) is looking for a Service Delivery Manager to take ownership of its service desk, customer experience and service performance as the business enters an exciting period of growth. This isn't a caretaker role. You'll have … team, improve processes and ultimately make a measurable difference to the service clients receive. The Opportunity You'll lead a growing team of Customer Service Agents and 2nd/3rd Line Engineers, with around 70% of your time focused on leading the service operation and developing your people ...

join our growing Legal team. This is an opportunity for a commercially minded, proactive individual who thrives on building trusted relationships, creating long-term customer value, and delivering measurable commercial outcomes. You'll take ownership of a defined portfolio of strategic legal sector customers, helping them maximise the value … client while supporting their transition from legacy technologies to our next-generation IQ Legal platform. Success in this role is built on understanding each customer's long-term objectives, identifying opportunities to modernise their technology estate, and working collaboratively across the business to deliver solutions that drive adoption, strengthen ...

capacity planning across multiple workstreams. Drive continual improvement across service delivery processes and ways of working. Identify opportunities to improve efficiency, standardisation and customer experience. Support wider operational and strategic programmes, including business change and M&A activity where required. #LI-LB1 Please note, applicants must have the legal ...

Title: Store Manager Location: Merry Hill Shopping Centre Basic Salary: £36,500£38,000, depending on experience OTE: Circa £57,500£59,000 per annum, with further earning potential Shift and schedule: Full-time, 5 days on, 2 days off, including weekends and evening shifts. Trading hours … opportunity to take ownership of a busy store and shape its performance. More about the role: Taking responsibility for the stores sales performance, customer experience and day-to-day operation. Leading from the shop floor and setting clear expectations for the team. Coaching colleagues to improve their confidence ...

growing a technical products business. You will be entrepreneurial, results-driven, and capable of leading a business through rapid growth and transformation. Essential Experience: Executive-level P&L leadership of a technical products business. Proven success in scaling operations and driving profitability Strong operational understanding, especially in technical, commercial … marketing and supply chain Excellent communication and stakeholder engagement skills Passion for innovation, sustainability, and customer experience What's on Offer A pivotal leadership role in a thriving, purpose-driven organisation Competitive executive compensation package with performance incentives Supportive board and entrepreneurial culture Access to cutting-edge design ...

days per week in the office Rate: Circa £350/Day About the Role We're looking for an experienced CRM Manager to drive customer engagement, retention and loyalty across UK and EEA markets. These roles will support the delivery of high-volume, multi-channel CRM campaigns and help … maintain continuity across marketing and customer service communications In this role, you'll design, deliver and optimise multi-channel marketing campaigns, using customer data and insights to create personalised experiences throughout the customer journey. What We're Looking For Hands-on Braze experience in CRM campaign ...

Customer Sales Advisor Worcester Hybrid, minimum 2 days in Worcester office once fully trained (6-8 weeks initial training in office full time) £27,261 plus commission (up to £4k) Join a leading digital services provider supporting millions of customers across the UK and Europe. This is a fast … paced, customer-focused sales role where you’ll help customers find the right digital solutions while building strong relationships and driving revenue growth. What You’ll Do · Identify sales opportunities through inbound & outbound customer conversations · Recommend products and solutions that genuinely meet customer needs · Achieve sales, revenue ...

looking for a 2nd Line Service Engineer to join a brand new, high performing 24/7 support team. Working with a diverse customer base, you'll be responsible for resolving escalated technical issues, troubleshooting complex incidents, and delivering exceptional service against agreed SLAs. What You'll Be Doing … knowledge base articles. Collaborating with internal teams, customers, and third-party suppliers. Participating in major incident management and structured shift handovers. Delivering excellent customer service within a fast-paced 24/7 support environment. Essential skills Previous experience in a 2nd Line Service Desk, IT Support, or Service ...

bring your Technical skill to our Customer Services team? Join us in Willenhall where you can enjoy a team-oriented culture that empowers you to build a career you can be proud of. What you would do as our Technical Support Advisor - Commercial Segment As our Technical Support Advisor … will play a key role in delivering exceptional technical assistance and customer service, acting as a reliable point of contact for customers and internal stakeholders. Working closely with cross-functional teams, you will use your technical expertise and problem-solving skills to resolve enquiries, assist continuous improvement and ensure ...

client s team, providing technical support and maintenance across multiple client sites. This is an excellent opportunity for a technically skilled engineer with experience in audiovisual (AV), video conferencing (VC) and unified communications (UC) technologies. You will be responsible for delivering high-quality customer service, diagnosing and resolving … systems operate reliably and efficiently. Working both on-site and remotely, you will play a key role in meeting service-level agreements (SLAs), maintaining customer satisfaction and ensuring faults are resolved promptly. Key Responsibilities Provide field-based engineering support across client sites, including on-site fault diagnosis and remote ...

social care sector. As a key member of our sales team, you will play a pivotal role in cultivating strategic partnerships with our existing customer base. This role directly contributes to our client's mission of "powering the world of work" and shaping the future of social care … Account Manager in the Social Care team, you will be responsible for leading the development and execution of strategic account plans for your customer base. You will work closely with our customers to understand their strategic objectives, identify opportunities to create value through our software solutions, and deliver tailored ...

second-line technical support to customers across the company's software, hardware, video, and asset tracking solutions. The role is responsible for delivering excellent customer service, diagnosing and resolving technical issues, maintaining customer accounts and assets, and escalating complex issues where specialist intervention is required. Key Responsibilities Customer Support Act as the first point of contact for customer enquiries via telephone and email. Respond to software, hardware, and product-related queries in a professional and timely manner. Process footage requests and support customers with video retrieval requirements. Provide guidance on product features, functionality, and best practice ...

develop your knowledge of PC hardware, server infrastructure and networking. Communicate directly with customers face-to-face, understanding their needs and providing a positive customer experience. Build strong working relationships through clear communication, professionalism and a helpful attitude. Apply your existing technical knowledge while gaining valuable hands-on experience. … your performance and potential. The ideal candidate for the Junior IT Support role: A genuine interest in IT and technology. Some knowledge or experience of PCs, server environments or networking. Excellent communication and interpersonal skills, with confidence when speaking to customers face-to-face. A friendly, approachable and professional ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to be at the forefront of innovation? Join our client's mission … unique opportunity to experiment with novel technologies, accelerate value, and collaborate to create data-driven products that can reshape the organisation and enhance customer experiences. Role: Data Innovation Business Analyst Duration: 6 Months (Perm options) Location: Warwick (2 Days a week in the Office) Rate: £500 pd (umbrella) Your ...