101 to 125 of 409 Customer Insight Jobs in England

priorities, manage trade-offs, and ensure the tribe is set up to succeed. This role requires a blend of strategic thinking, deep market and customer understanding, and strong leadership. It reports to a Product Director or Senior Director. Responsibilities: Strategy and vision: Develop and communicate the product strategy … your tribe, aligned with company and platform goals. Lead market, customer, competitor and technology analysis to identify opportunities, risks and strategic bets for the tribe. Build alignment and secure buy-in for the tribe's strategy and roadmap with stakeholders and senior leaders, clearly presenting trade-offs on behalf ...

passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, you'll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time, through the right channel. You'll lead … your opportunity to make a real impact. What you'll be doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead ...

This is a strategic leadership opportunity for a commercially focused sales leader who has successfully built, developed and scaled sales teams within fast-paced, customer-centric environments. The successful candidate will be responsible for driving revenue growth, developing market strategy, and leading a national field-based sales team whilst … senior leadership and cross-functional teams to align commercial objectives with wider business goals Building strong relationships with executive-level stakeholders across a diverse customer base Providing market and customer insight to support strategic decision-making, product development and customer retention initiatives About YouWe are looking ...

This is a strategic leadership opportunity for a commercially focused sales leader who has successfully built, developed and scaled sales teams within fast-paced, customer-centric environments. The successful candidate will be responsible for driving revenue growth, developing market strategy, and leading a national field-based sales team whilst … senior leadership and cross-functional teams to align commercial objectives with wider business goals Building strong relationships with executive-level stakeholders across a diverse customer base Providing market and customer insight to support strategic decision-making, product development and customer retention initiatives About YouWe are looking ...

industrial customers. You will own the end-to-end product lifecycle, from discovery to adoption to scale, acting as the strategic bridge between customer needs, engineering execution, and commercial outcomes. Leading with a start-up mindset, you will set vision and direction, validate with customers and industry stakeholders, prioritize … aligned with IFS’s AI-first strategy. Core Responsibilities Define and execute a clear product vision and roadmap aligned with company strategy and measurable customer outcomes. Identify high-impact opportunities through market, customer, competitive, and industry analysis. Build strong investment cases focused on value creation, adoption, scalability ...

performance through ownership of the pre and post-opportunity lifecycle, from qualification and solution design through service sales, delivery execution and structured handover into Customer Success, while building a high-performing, engaged and future-ready global Technical Sales organisation. The role leads a single global Technical Sales organisation, integrating … Solution Architecture and Service Sales to drive high-quality qualification, first-time-right solution design, service sales execution, delivery governance and seamless handover into Customer Success - directly supporting win rates, deal velocity, margin protection, forecast accuracy and sustainable revenue growth. The role acts as the primary enterprise interface between ...

team and play a key role in the development of the business. n the role you will be responsible for: * Managing and developing strategic customer relationships, acting as a trusted advisor and identifying opportunities for account growth * Understanding customer needs, challenges and business objectives to deliver solutions that … genuine value * Building strong relationships with key stakeholders and decision-makers across customer organisations * Preparing and presenting account plans, forecasts and performance updates * Working closely with internal teams to ensure customers receive an excellent level of service and support * Providing valuable customer insight to influence product, marketing ...

complex operating system and security requirements into clear product priorities, and drive execution across Engineering, Sophos X-Ops, Sophos MDR Ops, Product Marketing, Sales, Customer Success, Support, and strategic technology partners. This person must bring deep Windows operating system knowledge and strong endpoint security judgment. Success requires hands … models, performance, compatibility, telemetry, and platform change management. The role also requires close partnership with Microsoft on critical roadmap initiatives that affect endpoint security, customer trust, and Sophos market leadership. What You Will Do Be the product leader for the Sophos Endpoint Windows Platform by understanding how customers, managed ...

ensure risks are identified and mitigated early in the development process. Support bid and proposal activities by contributing quality-related content, ensuring alignment with customer and regulatory expectations. Collaborate with internal and external stakeholders to understand product and testing requirements. Promote a culture of quality and continuous improvement. Monitor … quality performance metrics and provide insights and recommendations to drive improvements. Ensure compliance with applicable standards, procedures, and customer requirements throughout all project phases. The Person Currently hold Security Checked (SC) or be eligible and willing to achieve SC clearance. Note that eligibility requires sole British nationality or Dual ...

Chief AI Officers, data and analytics leaders, and business executives Understand each client’s strategic priorities, operating model, technology landscape, and commercial drivers Connect customer challenges to relevant Data & AI capabilities, including: Data strategy and operating models Cloud data platforms and lake houses Data engineering and integration Business intelligence … exceed monthly, quarterly, and annual targets Develop long‐term account strategies that create opportunities beyond the initial engagement Lead the sales cycle Manage customer relationships and interactions throughout the full sales cycle, from initial qualification through to contract signature and handover Lead discovery conversations, executive briefings, client workshops, proposal ...

Reporting to the Group Customer Experience Lead, you will be responsible for leading user experience and design across a variety of our clients brands and projects. You will use your wealth of experience in digital UX and design to provide guidance, recommendations and new ideas to develop engaging customer experiences which help our businesses achieve their goals. You’ll work with Product Owners, Business Analysts and Technology colleagues to understand customer and business requirements and bring them to life in the form of sketches, prototypes and detailed wireframes and designs. You’ll be a true customer ...

join our Digital team as a Website Product Owner, playing a key role in the ongoing development, optimisation and delivery of our online customer experience. We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space. When … website, helping to deliver a seamless, engaging and commercially effective digital experience for customers. Working closely with the Product Manager, you will translate customer needs and business priorities into clear, actionable requirements, ensuring website enhancements and roadmap initiatives are successfully delivered. You will be responsible for managing and prioritising ...

experienced Product Manager who enjoys working collaboratively with multidisciplinary teams to define product strategy, shape roadmaps, and deliver successful digital solutions. You are customer-focused, commercially aware, and thrive in Agile environments. You are confident engaging with stakeholders at all levels, making informed decisions based on user needs, business … clear product vision and strategy aligned with user and client business objectives. Developing, maintaining and prioritising the product roadmap to maximise business and customer value. Managing and prioritising the product backlog, ensuring work is clearly defined and understood by delivery teams. Working closely with Business Analysts, User Researchers ...

industry transformation. What you’ll do: Provide strategic leadership for Elexon’s end-to-end Service Operations function, ensuring technology services are reliable, resilient, customer-focused and aligned with business priorities. Lead the design and delivery of the Service Operations target operating model, supporting organisational change, supplier insourcing … governance, escalation and regulatory reporting. Own the multi-year investment case for Service Operations, including budgets, resource planning and technology investment. Champion operational excellence, customer experience and digital innovation, using insight and continual improvement to deliver measurable and sustainable change. Play a key strategic role across the Operations ...

StoryBearingPoint is an independent management and technology consultancy with European roots and a global reach. We combine industry insight, business transformation and technology delivery to help clients address complex strategic and operational challenges. Our Microsoft practice supports organisations moving to and scaling Dynamics 365, Power Platform, Azure, Microsoft … implementation. Microsoft Dynamics 365 & Power Platform LeadershipOwn the enterprise architecture for Dynamics 365 CRM and Power Platform adoption. Guide architecture across Dynamics 365 Sales, Customer Service, Customer Insights, Dataverse, Power Apps, Power Automate, Power Pages and Copilot Studio. Lead decisions on configure, extend, integrate, build or retire. Maximise ...

Story BearingPoint is an independent management and technology consultancy with European roots and a global reach. We combine industry insight, business transformation and technology delivery to help clients address complex strategic and operational challenges. The Opportunity We are seeking an experienced Technical Enterprise Architect to provide architectural leadership across … Microsoft Dynamics 365 & Power Platform Leadership Own the enterprise architecture for Dynamics 365 CRM and Power Platform adoption. Guide architecture across Dynamics 365 Sales, Customer Service, Customer Insights, Dataverse, Power Apps, Power Automate, Power Pages and Copilot Studio. Lead decisions on configure, extend, integrate, build or retire. Maximise ...

role is home based, but will be expected to travel to NEC offices (Chippenham, London, Hemel Hempstead will be the main locations) and customer sites when required. The Product Manager will be responsible for defining, developing, and delivering high-quality software products that meet customer needs and drive … business value. The role combines customer insight, commercial awareness, and technical understanding to shape product strategy, manage roadmaps, and deliver unique, compelling and differentiated enhancements. Working cross-functionally with engineering, sales, customer success, and stakeholders, the Product Manager ensures products remain competitive, compliant, and aligned to organisational ...

role is home based, but will be expected to travel to NEC offices (Chippenham, London, Hemel Hempstead will be the main locations) and customer sites when required. The Product Manager will be responsible for defining, developing, and delivering high-quality software products that meet customer needs and drive … business value. The role combines customer insight, commercial awareness, and technical understanding to shape product strategy, manage roadmaps, and deliver unique, compelling and differentiated enhancements. Working cross-functionally with engineering, sales, customer success, and stakeholders, the Product Manager ensures products remain competitive, compliant, and aligned to organisational ...

role is home based, but will be expected to travel to NEC offices (Chippenham, London, Hemel Hempstead will be the main locations) and customer sites when required. The Product Manager will be responsible for defining, developing, and delivering high-quality software products that meet customer needs and drive … business value. The role combines customer insight, commercial awareness, and technical understanding to shape product strategy, manage roadmaps, and deliver unique, compelling and differentiated enhancements. Working cross-functionally with engineering, sales, customer success, and stakeholders, the Product Manager ensures products remain competitive, compliant, and aligned to organisational ...

strategy, growth, and execution of a portfolio that is redefining how people interact with the workplace. Working across product management, engineering, UX, data analytics, customer success, and commercial teams, you will shape the evolution of our solutions into an AI-native platform that delivers seamless, intelligent, and data-driven … workplace experiences. You will drive product vision, portfolio performance, and commercialization strategies while ensuring every investment is grounded in customer needs, market opportunities, and measurable business outcomes. Just as importantly, you will develop and inspire a high-performing product team, creating a culture of innovation, accountability, and customer ...

Manager London, Hybrid Salary up to £50,000 This is an opportunity to join a growing digital optimisation business where experimentation, analytics, and customer insight sit at the heart of decision-making. You'll play a key role in shaping testing strategies, improving digital experiences, and driving measurable … diverse client portfolio. The Company They are a specialist digital consultancy that helps organisations improve online performance through experimentation, digital analytics, and customer insight. Working across websites, applications, and digital customer journeys, they use data-led recommendations to improve user experience and conversion performance. They have built ...

Account Manager Portfolio of 50–100 customers across different sectors and use cases Reporting to the Commercial Director Working cross-functionally with Product and Customer teamsThis is a high-ownership role for someone who can manage complexity, build strong relationships, and translate customer engagement into long-term commercial … different stages of maturity, from established, high-value accounts to newer customers with significant growth potential. Your focus is to increase the value each customer gets from Shortlister over time and ensure that translates into retention and expansion.**Day-to-day, you will:** Own and develop a portfolio ...

Decagon Employment: full time London Job Description About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy … agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world ...

business needs and align product vision, roadmap and requirements to ensure success both before and throughout delivery, measuring progress and pivoting as required. Customer Insight: Be the voice of the customer within the delivery team(s) - structure engagement with customers and users as well as drawing insights ...

powered products that help researchers and publishers make better, faster decisions? Do you thrive in cross-functional environments where you can combine product strategy, customer insight, data science, and technology to deliver meaningful impact at scale? Our team supports the editorial workflows of the largest scientific publisher … editorial triage solutions. Leading product delivery within a cross-functional agile team, managing priorities, maintaining a healthy backlog, and ensuring consistent progress. Conducting customer discovery with editorial users, identifying needs across different user groups, and turning insights into product improvements. Designing and improving signal management and triage experiences, helping ...