Genesys CX Consultant
- Location
- Birmingham, England, United Kingdom
comfortable with this arrangement. About the role The Genesys CX Consultant combines technical and operational expertise to help organisations maximise the value of their customer experience technology investments. Working with internal and external stakeholders, you’ll design, implement and optimise contact centre solutions that improve customer and colleague … experiences, increase productivity and deliver measurable improvements in CSAT and PSAT. You’ll translate business requirements into effective technology solutions across areas including CCaaS, AI, automation, analytics and workforce optimisation. You’ll help shape and deliver transformation initiatives from initial requirements through to implementation, ensuring technology investments translate ...