51 to 75 of 146 Customer Service Jobs in Scotland

selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to : Head of Service Management Location : London, UK (Hybrid Working Model - at least twice a week in the office) Comp : Negotiable (base) + Company Performance Bonus (10%) + … Equity + UK iProov Benefits iProov is growing fast, and we’re looking for a Technology Operations Analyst to join our Service Management team. If you’re passionate about solving problems, delivering great service, and working cross-functionally, this is a great opportunity. In this customer-facing ...

Senior Customer Success Specialist - Technical Account Manager Software, SaaS, B2B Frankfurt, Remote, German Speaking Our client is a market leader in Unified Communications & Contact Centre (SaaS) solutions. The role of Senior Technical Account Manager (Customer Success) is a technical support and customer management role. Helping with … boarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. A great opportunity to join a fast growing, successful company and develop your career. This position is best suited to someone working in customer success and/or technical account management with good depth of technical experience within ...

Senior Customer Success Specialist - Technical Account Manager Software, SaaS, B2B Frankfurt, Remote, German Speaking Our client is a market leader in Unified Communications & Contact Centre (SaaS) solutions. The role of Senior Technical Account Manager (Customer Success) is a technical support and customer management role. Helping with … boarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. A great opportunity to join a fast growing, successful company and develop your career. This position is best suited to someone working in customer success and/or technical account management with good depth of technical experience within ...

strong technical understanding of VoIP, SIP and SaaS solutions and consider yourself a natural relationship builder, we have a fantastic opportunity for you! Our customer is a market leading provider of customer experience and customer contact solutions. They have a global client portfolio of large corporate businesses … team and is a technical support and account management role. This is not a sales role. You will join a team of experienced technical customer account managers with the aim to troubleshoot technical queries, improve process, technology deployment and to help the company meet its growth objectives. Experience Requirements ...

Data Engineer Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that … Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Help build, implement and contribute to best practices within the engineering environment such as naming conventions ...

pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve … excellent opportunity to step into a key Senior WFM Analyst role on a 9-month fixed-term contract. You'll report to the WFM Service Manager and be instrumental in using data-driven insights to perfectly staff our customer operations and service teams. You will be crucial ...

Team Leader – 6-Month Contract VIQU IT is working with a valued customer to recruit an experienced IT Team Leader for an initial 6-month contract. This is an excellent opportunity for a people-focused IT leader who enjoys developing teams, driving service excellence, and ensuring the smooth … will be responsible for leading and supporting a team of IT professionals, providing guidance, coaching, and operational oversight to ensure a high standard of service delivery. Acting as a key point of contact between the IT team and the wider business, you will help create a collaborative, customer ...

Team Leader – 6-Month Contract VIQU IT is working with a valued customer to recruit an experienced IT Team Leader for an initial 6-month contract. This is an excellent opportunity for a people-focused IT leader who enjoys developing teams, driving service excellence, and ensuring the smooth … will be responsible for leading and supporting a team of IT professionals, providing guidance, coaching, and operational oversight to ensure a high standard of service delivery. Acting as a key point of contact between the IT team and the wider business, you will help create a collaborative, customer ...

Data Governance Manager Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that … organisation, as well as to grow and evolve the use of data providing a better journey for our clients and their customers. Delivering excellent customer journeys is core to Diligenta’s ‘One Diligenta’ model strategy and is key to Building “Purpose and Pride”. Responsibility for and governance around ...

associated networks, in various field locations in UK & Europe. This role requires travel within the UK & Europe, strong technical expertise, and excellent customer service skills. Training and shadowing of experienced PMS engineers will be provided where required to ensure you have the necessary skills and knowledge to excel … your role. Additionally, the candidate must be available for PMS emergency call-out cover as needed. What a typical day looks like: Develop, service, maintain, and troubleshoot PMS (Power Management Systems) systems (PLC, SCADA, HMI, PME and networks) across client sites. Provide on-site technical support, diagnosing faults ...

technical issues, taking ownership of support requests, and working as part of a collaborative office-based team. The successful candidate will be technically capable, customer-focused, and comfortable supporting a broad range of technologies across Microsoft environments, networking infrastructure, and end-user devices. Key Responsibilities Provide 2nd line technical … willingness to take ownership and responsibility for issues through to completion.Full UK Driving Licence. Desirable Skills & Experience Previous experience working within a Managed Service Provider (MSP) environment. Industry-recognised certifications such as Microsoft 365, CompTIA, or similar. Exposure to cloud technologies and modern IT infrastructure solutions. Personal Attributes Bright ...

/CD processes Ability to investigate and resolve complex technical issues Strong communication and stakeholder engagement skills Desirable Experience Dynamics 365 Sales, Customer Service or Field Service Power BI and reporting solutions Azure data services and enterprise integration platforms Data migration and CRM data quality initiatives Experience ...

/CD processes Ability to investigate and resolve complex technical issues Strong communication and stakeholder engagement skills Desirable Experience Dynamics 365 Sales, Customer Service or Field Service Power BI and reporting solutions Azure data services and enterprise integration platforms Data migration and CRM data quality initiatives Experience ...

Starting and finishing times are flexible, and flexi time is applicable. To start asap. We are looking for a highly motivated individual with strong customer focus to join our busy IT Team to assist with Incident and Request Management calls to our IT Service Desk. The IT Team … skills who are able to put customers at their ease and explain technical issues in simple terms. The post will be within our IT Service Desk and End User Platforms team and successful candidates will work both on their own and with colleagues across the service to carry ...

German-Speaking IT Support Engineer - Solve it. Support it. Speak their language. £25,000 - £35,000 | Fully Remote | IT Service Provider You’re the go-to person when something breaks, and you’re fluent in more than just IT. You speak fluent German and know how to deliver brilliant … password reset or a tricky software fault, you know how to get things sorted. This is your chance to join a growing IT Service Provider , providing 1st and 2nd line support to a key customer with offices across Germany. All users are German-speaking , so you'll need ...

German-Speaking IT Support Engineer - Solve it. Support it. Speak their language. £25,000 - £35,000 | Fully Remote | IT Service Provider You’re the go-to person when something breaks, and you’re fluent in more than just IT. You speak fluent German and know how to deliver brilliant … password reset or a tricky software fault, you know how to get things sorted. This is your chance to join a growing IT Service Provider , providing 1st and 2nd line support to a key customer with offices across Germany. All users are German-speaking , so you'll need ...

managing their recruitment process for an IT Engineer to join their growing team in Aberdeen. This is an excellent opportunity for an organised and customer-focused individual to play a key role within a busy IT support environment, coordinating service delivery while developing their technical expertise. Key Duties … Coordinate the day-to-day operation of the support desk, ensuring tickets are prioritised, assigned and resolved efficiently Monitor service levels and act as an escalation point for issues at risk of breaching agreed response times Take ownership of critical incidents, driving resolutions through to completion Schedule engineer rotas ...

Description Are you passionate about technology and delivering excellent customer support? West Dunbartonshire Council has an exciting opportunity for a motivated 1st Line Support Analyst to join our ICT Service Desk team. As the first point of contact for ICT support, you will play a key role … resolving hardware and software issues and delivering a high-quality service to users across the organisation. What you’ll do Provide first-line support via phone, live chat and face-to-face channels Log, manage, and resolve incidents and service requests in line with SLAs and KPIs Diagnose ...

believe Technology will enable us to deliver a step change in the pub experience. We obsess over building best in class user and customer experiences across our digital products. We will live up to being the pride of British hospitality by making sure we deliver digital products that … ensure our customers come back time and time again. Job Description To develop and maintain high quality and innovative Technology solutions providing marketing leading customer and colleague experiences To collaborate with teams in product, delivery, test and service to deliver scalable and secure solutions in line with business ...

servicing, maintenance, fault-finding, and repairs across a range of fire and security systems on commercial sites. The Role Lead and support engineers across service and maintenance operations Service, maintenance, and fault diagnosis of: Fire Alarms CCTV Systems Intruder Alarms Access Control Systems Ensure all works are completed … industry standards and customer expectations Support and mentor junior engineers where required Participate in a 1 in 12 call-out rota Complete electronic job reports and documentation Deliver a high level of customer service at all times What We're Looking For Previous experience in the Fire ...

part of a team that supports your ambitions and growth, both personally and professionally. The Opportunity: We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing … United Kingdom to provide physical support About You: To be considered for the role you will need to have:- ITIL V4 Foundation or previous Service/Support Desk experience Exposure to Microsoft 365 Admin Centre, AD Good customer service skills Self-motivated Excellent time management & request\ticket ...

aytm “ask your target market” is looking to hire a Senior Customer Engagement Specialist, to join our growing Customer Engagement team. T his position is based in the United Kingdom (UK time zone) and will be responsible for partnering with clients in executing their projects as well … teaching and coaching clients to become increasingly able to work on their own. market” The Senior Customer Engagement Specialist will partner with multiple teams in fulfilling day to day client expectations, providing administrative and executional support to complete tasks with speed and accuracy in an agile and client-focused ...

development, support and continuous improvement of key Council systems. This is a pivotal role where you will provide day-to-day leadership, ensuring operational service delivery meets agreed objectives, standards and customer expectations. You will play a hands-on role in maintaining and enhancing critical platforms, while driving … Resources Systems Team to deliver high-quality services Oversee system development, maintenance and support across key Council platforms Plan, prioritise and deliver system and service improvements in collaboration with managers and stakeholders Ensure systems and processes comply with legislation, Scottish Government guidance and Council policies Manage projects, testing plans ...

beyond 28days and can undergo the following: Completion of BPSS A full security questionnaire Checks on criminal records, credit and financial history, and Security Service records A review of work history, including personal files, staff reports, sick leave returns, and security records About the Job We are looking … connected technologies like machine learning, chatbots, and content intelligence tools like ABBYY, UiPath, Automation Anywhere, NICE, etc. both in-house and at our customer's offices (UK mostly NewCastle upon Tyne or Telford). The Work involves meeting with clients and working alongside them both digitally and in person ...

ground and have a disposition of confidence towards challenging technical feats, we want to talk to you. We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute … responsibilities Effectively handles inquiries and requests from corporate and professional traders Continuously upgrade skill sets Lead by example to demonstrate full ownership of outstanding customer service Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives Cross-team ...