IT Support Services Agent
- Hiring Organisation
- Matchtech
- Location
- Farnborough, Hampshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
client, a leader in the defence and security sector, is currently seeking an IT Support Services Agent to join their team in Farnborough. Key Responsibilities: Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service … requests Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented Escalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate Providing clear, friendly ...