76 to 90 of 90 ITIL Jobs in Scotland

vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ECS Recruitment Group Ltd is acting as an Employment Agency in relation ...

vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ECS Recruitment Group Ltd is acting as an Employment Agency in relation ...

vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ECS Recruitment Group Ltd is acting as an Employment Agency in relation ...

technology teams. Strong reporting, documentation, and analytical skills. Excellent communication and stakeholder management abilities. Experience working within large-scale enterprise technology environments. Familiarity with ITIL change management principles and best practices. Preferred Qualifications ITIL Foundation or related Service Management certification. Experience supporting technology modernization or transformation programmes. Knowledge of risk ...

core systems and the organisation are clearly defined and allocated. Monitor and develop these relationships to ensure they remain effective and compliant to ITIL principles. - Investigates and resolves complex issues/problems regarding breaches of security or confidentiality, particularly in relation to contract management and data protection. - Work with senior … education/evidence of Continuous Professional Development in a relevant IT or Health service area, including study days/courses/post graduate qualification. ITIL trained at Practitioner Level and ability to demonstrate experience in service management best practices. - To have accomplished recognised accredited training within Information Governance Significant experience ...

etc.) CI/CD pipelines and DevOps practices Strong understanding of: Networking, identity (Entra ID), and security in cloud environments Experience working in: ITIL-aligned service organisations Experience with FinOps and cost optimisation practices Exposure to multi-entity/shared service models Experience supporting data platforms and analytics workloads Qualifications … Azure certifications (e.g. AZ-104, AZ-305 or equivalent) ITIL v4 Foundation (or working towards) Behavioural Expectations (Aligned to FO Digital Values & Model) One Service Mindset Think beyond tower boundaries and optimise for end-to-end service outcomes Ownership & Accountability Take ownership of platform quality, standards, and outcomes Simplicity & Standardisation ...

people, performance and service outcomes. Proven experience leading and developing teams, managing performance and driving employee engagement and capability development. Strong practical experience applying ITIL service management principles, including Incident, Major Incident, Problem, Change Enablement and Service Level Agreements. Demonstrable experience owning service performance and driving continual service improvement … customer insight to improve service quality, colleague experience and operational effectiveness. Experience with modern ITSM platforms and service management tooling. Nice to have: ITIL certification Experience operating within a global or multi-regional organisation Experience of leading service teams through wider target operating model or business change Adoption ...

ensuring efficiency and KPI/SLA alignment. You will support growth and strengthen customer relations across geographies, while maturing service management practices with an ITIL framework. The role offers opportunity to influence processes, manage diverse teams, and drive continuous improvement in a dynamic technology services environment. #J-18808-Ljbffr ...

role requires experience in service delivery/support with focus on IT asset, configuration, and service level management, plus knowledge of ITSM practices and ITIL principles. #J-18808-Ljbffr ...

About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey ...

processes aligned to industry best practice. As a Service Delivery Manager, You Will Develop, implement, and continually improve Service Management processes aligned to the ITIL framework Manage services to ensure adherence to agreed SLAs, KPIs, and contractual commitments Support and oversee multi-contract service delivery across different geographies Lead, motivate … performance insights Chair and contribute to service delivery and contract monitoring meetings Support service growth by embedding scalable, repeatable delivery processes Requirements A recognised ITIL qualification, with practical experience applying ITIL principles in a live service environment Experience leading and coordinating teams across different locations, creating clarity, consistency, and engagement ...

scale our externally facing support function. You will lead a small, geographically distributed team, act as escalation point for complex connectivity issues, and run ITIL-based processes between Support, Service Delivery and Engineering. The role demands a hands‐on problem solver with customer focus, end‐to‐end ownership ...

/CD pipelines you've owned end to end Strong networking, identity (Entra ID) and cloud security knowledge Experience in ITIL-aligned service organisations Desirable: Azure certifications (AZ-104, AZ-305 or equivalent), ITIL v4 Foundation, FinOps exposure Package Up to £80,000, plus discretionary bonus (typically ...

lead a small, geographically distributed team across EU and North American time zones, acting as the escalation point for complex connectivity issues and running ITIL-based processes with Service Delivery and Engineering. The role emphasizes end-to-end ownership, proactive improvement, and consistent, value-driven customer support across a growing ...

sector client is looking for a Snr Operational Comms Engineer You will: Lead the support, monitoring, maintenance, and development of operational communications systems using ITIL best practices. Manage incidents, service requests, changes, problems, capacity management, and lifecycle management of communications infrastructure. Provide technical leadership, guidance, and mentoring to engineers … Ability and willingness to learn new technologies. Experience providing technical leadership and support to junior colleagues. Desirable Requirements Degree-level qualification or equivalent experience. ITIL v4 Foundation (or higher). Expertise in areas such as Airwave, ESN, control room systems, mobilisation systems, radio systems, and telephony. Experience within emergency services ...