226 to 250 of 314 ITIL Jobs in the South East

date with evolving technology Knowledge and experience of the following would be advantageous: Working in Managed Services or another multi-customer support environment. ITIL Foundation certification or practical experience of ITIL-aligned service management. Experience with customer-facing service reviews, service reporting, SLA analysis, action tracking, service improvement, onboarding ...

working with third-party providers. Technical Expertise VMware and virtualisation technologies. Server infrastructure and performance monitoring technologies. Cloud infrastructure and Microsoft technology stack. ITIL framework and service management best practices. Backup, disaster recovery, resilience, and infrastructure monitoring solutions. Desirable Experience Automation and orchestration tools such as Ansible and Terraform. Container … technologies including Kubernetes and Docker. Experience working within regulated environments and compliance frameworks such as SOX and ISO. ITIL Foundation certification or equivalent. Personal Attributes Strong leadership and team development capabilities. Excellent communication and stakeholder management skills. Analytical problem-solving mindset with strong organisational skills. Customer-focused approach with ...

understanding of infrastructure domains across multiple projects in: Cloud Infrastructure (Azure/Google), Networking, Platforms & Servers, End‐User Compute, Scripting & Automation, and Service Management (ITIL). Responsible for line managing engineers and their skills; ensure skills are developed and aligned to business strategy and needs. This role blends strong people … particularly interested in people with skills/experience in: Demonstrated success in managing technical teams, mentoring engineers, and delivering solutions aligned to Agile, Scrum, ITIL, and SDLC best practices. Good leadership and communicationskills. Strong organisational and planning skills Excellent people-management skills Familiarity with complex multi‐discipline IT environments Data ...

operational data, identify trends and contribute to appropriate improvement actions. Strong understanding of incident, problem, change and release management processes, ideally aligned with ITIL practices. Experience providing technical guidance and support within software engineering and/or application support teams. Ability to build strong working relationships across application, database, infrastructure … operational data, identify trends and contribute to appropriate improvement actions. Strong understanding of incident, problem, change and release management processes, ideally aligned with ITIL practices. Experience providing technical guidance and support within software engineering and/or application support teams. Ability to build strong working relationships across application, database, infrastructure ...

methods. · Experience working in Windows and UNIX/Linux environments. · Understanding of software development lifecycles, configuration management, change control and release management. · Awareness of ITIL, service transition, operational support and systems lifecycle management. · Experience working within environments with demanding requirements for system availability, resilience, performance, security or reliability. · INCOSE certification … ITIL certification or a relevant postgraduate qualification. Skills and Personal Attributes · Strong analytical, logical and structured problem-solving skills. · Ability to understand complex technical environments and break them down into manageable systems, components, interfaces and requirements. · Excellent communication and stakeholder management skills, with the confidence to engage at all levels. ...

Demonstrable P1/P2 major incident management and technical escalation experience. - Advanced troubleshooting across Wintel, virtualisation, storage, networking and database dependencies. - Strong knowledge of ITIL Incident, Problem, Change, Configuration and Service Level Management. - Experience managing SLAs, KPIs, operational performance and service improvements. - Proven experience coordinating infrastructure changes, technical risk assessments … customer engagement, stakeholder management and communication skills. - Experience managing workloads, shift coverage, team performance and technical development. - Strong technical documentation, governance and audit experience. - ITIL 4, Microsoft, VMware or storage certifications would be advantageous. - Experience with PowerShell, enterprise monitoring tools and operational automation would be beneficial. - Knowledge of Veeam, Commvault ...

releases. Maintaining database security, auditing and compliance standards. Producing technical documentation, operational procedures and runbooks. Driving automation, standardisation and continuous improvement initiatives. Working within ITIL-aligned change, release and configuration management processes. Essential Experience Minimum 5 years' experience supporting SQL Server in business-critical production environments. Minimum 3 years' experience … SCOM, Redgate SQL Monitor or SolarWinds DPA. Strong understanding of Active Directory, DNS, Kerberos/SPNs and Windows Server environments. Experience working within ITIL Incident, Problem and Change Management frameworks. Excellent communication and stakeholder management skills. Desirable Skills SSIS, SSRS and SSAS Azure SQL and Managed Instance Azure Arc Oracle ...

Acting as a primary contact for IT support requests via the service desk Logging, categorising, and prioritising incidents and service requests in line with ITIL processes Providing support for business applications, hardware, software, and basic network issues Performing routine troubleshooting and resolving common IT problems at first contact where possible … across multiple operational departments and business‐critical systems. Strong communication skills with a friendly, professional manner A proactive, reliable, and positive 'can-do' attitude ITIL Foundation or entry‐level certifications (e.g. CompTIA A+, Microsoft Fundamentals) would be advantageous but are not essential. What’s in it for you? At Estelle ...

vacancy. Thank you. Person Specification Skills, Abilities and Qualifications Essential Degree-level education or equivalent relevant experience with clear evidence of ongoing professional development. ITIL Foundation qualification (or equivalent service management certification). Strong analytical, communication and stakeholder-management skills, with the ability to interpret complex information and influence decision … qualification, such as CIPS or Commercial Contract Management. Experience using and maintaining asset registers/CMDBs, including lifecycle management and licence compliance. Desirable Advanced ITIL certification (e.g., ITIL Practitioner/Intermediate). Environment Essential The ability to think outside of the box to provide solutions to challenges Strategic Essential Demonstrated ...

vulnerability remediation. Support infrastructure modernisation and migration projects. Perform root cause analysis and manage technical incidents and changes. Maintain technical documentation and follow ITIL service management processes. Work closely with network, security, desktop and application teams. Essential Skills & Experience Proven third-line Infrastructure or Active Directory engineering experience. Strong expertise … migrations and server upgrades. PowerShell, Python or Ansible automation. CIS/NCSC security baselines and air-gapped environments. Relevant Microsoft, VMware, Red Hat or ITIL certifications. This is an excellent opportunity for an experienced Infrastructure or Active Directory Engineer to work within a secure enterprise environment, supporting critical services ...

databases. SLA & Service Quality Management. Proven SLA/KPI delivery through queue, incident‐ageing and compliance monitoring, with corrective action. Change Coordination. ITIL‐aligned oversight of standard, minor and emergency changes, including technical/risk reviews, maintenance windows and rollback plans. ITIL Practices. Strong knowledge and operational application of Incident … Management. Skill‐ and capacity‐based workload planning, ensuring service‐window coverage through shifts and on‐call rotas. Security Clearance. DV Clearance required. Desired Certifications. ITIL 4 Foundation or higher. Microsoft, VMware, or storage vendor certifications that validate technical breadth across the infrastructure domain. Continuous Service Improvement. Experience leading or contributing ...

storage, network, AD and databases.SLA & Service Quality Management. Proven SLA/KPI delivery through queue, incident-ageing and compliance monitoring, with corrective action.Change Coordination. ITIL-aligned oversight of standard, minor and emergency changes, including technical/risk reviews, maintenance windows and rollback plans.ITIL Practices. Strong knowledge and operational application … knowledge transfer.Workload Management. Skill- and capacity-based workload planning, ensuring service-window coverage through shifts and on-call rotas.Security Clearance. DV Clearance required.DesiredCertifications. ITIL 4 Foundation or higher. Microsoft, VMware, or storage vendor certifications that validate technical breadth across the infrastructure domain.Continuous Service Improvement. Experience leading or contributing ...

lines \n Security Remediation process (vulnerability assessment and patch management) \n Contribute to standardized and document operational procedures \n Responsible for adherence of established ITIL practice such as Incident, Change, Problem and Release Management \n \n This is a hybrid position.Expectationofdays intheoffice will be confirmed by your Hiring Manager. … Cloud platforms preferred (AWS, Microsoft Azure, Google Cloud Platform etc.) \n Knowledge in Configuration management tools (Chef, Ansible, terraform etc.) \n Basic understanding of ITIL v4 processes such as Incident, Change, Problem and Release Management \n Good knowledge of networking concepts like TCP/IP, DNS and DHCP \n Experience ...

service mobilisation, transition and country expansion activities, ensuring readiness criteria, governance controls and acceptance requirements are achieved before service responsibility transfers. Oversee delivery of ITIL-aligned service management practices including Incident, Major Incident, Problem, Change, Knowledge, Capacity, Availability, Service Level Management and Continual Improvement. Maintain the single operational view across … service delivery in a complex, multi-supplier or enterprise environment Experience in defence, aerospace, government or another security‐regulated environment Strong working knowledge of ITIL 4 service management and service integration principles Experience of global or tri‐country service delivery Demonstrable executive stakeholder management, governance and escalation leadership Practical exposure ...

overseeing the delivery of IT services within a Contact Centre Support Team. This role would suit someone with a strong technical background and deep ITIL knowledge who has managed service teams and client expectations in a dynamic environment and is looking to develop further across secure service delivery. The Role … main point of contact for the customer on service delivery and performance Managing incident, problem and change management processes in line with ITIL best practice Coordinating with internal infrastructure, development and support teams to resolve issues and implement improvements Driving service improvement initiatives based on performance data and customer feedback ...

United Kingdom of Great Britain and Northern Ireland Saab UK is part of Scandinavia’s largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in ...

Introduction: Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to ...

Introduction: Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to ...

Introduction Saab UK is part of Scandinavia’s largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to ...

support service decision-making. What we're looking for Experience within Service Operations, Service Desk, Incident Management or Request Fulfilment. Good understanding of ITIL service management principles. Experience using ServiceNow or another enterprise ITSM platform. Strong organisational skills with the ability to manage multiple priorities. Excellent stakeholder engagement and coordination … skills. Experience working across technical teams, suppliers and third-party partners. Ability to support Incident, Problem, Change and Configuration Management activities. Desirable ITIL 4 Foundation certification. Experience working within Defence, Government or other highly regulated environments. Experience supporting multi-supplier service environments. Requirements Active SC Clearance is essential. Applicants must ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of ...

will to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress Key Responsibilities Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, chat, email or end-user portal to ensure courteous, timely … systems with emphasis on Windows 8/10 and Office 2016. Solid understanding and experience of Active Directory and supporting bespoke applications. Your Qualifications ITIL or a MCP certification (Not essential) Good GCSE’s – A to C What you’ll bring to QA Passionate for customer service and IT Eagerness ...

maintains the health, security and compliance of directory services, including domain controllers, Group Policy, DNS/DHCP, certificate services and replication topology. Working within ITIL 4 frameworks, they implement approved changes, enforce secure baselines and support identity lifecycle workflows, keeping services stable, auditable and aligned with contractual SLAs. Theyescalate complex … Scripting & Automation: Develop, maintain and troubleshoot PowerShell scripts for AD automation, health checks, reporting and bulk operations to improve efficiency and reduce manual effort. ITIL Practices: Confidently apply ITIL 4 Incident, Problem, Change and Configuration Management and contribute to the managed-services value chain. Monitoring & Troubleshooting: Methodically diagnose authentication, Kerberos ...

ability to write coherent, concise and readable technical service documentation Significant experience of working to tight timescales within a high energy team environment ITIL v3 or ITIL v4 certification, applied in delivery rather than in theory SIAM or multi-supplier service integration experience Experience across both legacy and new technologies ...

routing, firewalld/nftables, TCP tuning and tcpdump/ss/ip/nmcli troubleshooting, including impacts on applications, storage connectivity and cluster communication. ITIL Practices. Strong Incident, Problem, Change and Configuration Management knowledge, including major-incident ownership, RCA leadership, high-risk change approval, CMDB accuracy and audit-ready documentation. … Certifications. RHCE, RHCA, Red Hat Certified Specialist in High Availability Clustering or Linux Performance Tuning, SUSE Certified Engineer (SCE), or equivalent advanced Linux certification. ITIL 4 Foundation. ITIL 4 Foundation certification or higher, demonstrating knowledge of ITIL 4 practices and the service value chain. Containerisation & Orchestration. Docker, Podman, Kubernetes ...