201 to 225 of 314 ITIL Jobs in the South East

with customers and third-party providers. The role requires 3+ years in network support/engineering (MSP preferred), strong TCP/IP skills, and ITIL familiarity. #J-18808-Ljbffr ...

role requires experience as a lead developer, strong C#/.NET skills, and the ability to drive requirements into user stories within an ITIL-driven environment. #J-18808-Ljbffr ...

services and documentation. You will mentor junior engineers and collaborate with global teams to ensure smooth operations across time zones. A strong ITIL background and proven leadership in high‐end support are essential. #J-18808-Ljbffr ...

maintain auditable incident records. You will operate across on-call duties, establish incident bridges, and drive improvements to prevent recurrence. A strong background in ITIL practices and industry-standard tools is essential. #J-18808-Ljbffr ...

DOORS. Knowledge of UML, Enterprise Architect, or other model-based systems engineering tools. Experience working within Windows and UNIX/Linux environments. Awareness of ITIL, systems lifecycle management, and industry best practice. INCOSE certification, ITIL certification, or a relevant postgraduate qualification. Skills and Personal Attributes Strong analytical and structured problem ...

Delivery Manager will be responsible for driving service quality, reducing recurring incidents and improving the consistency of ticket management across client environments. Aligned with ITIL best practice, this role owns and continually improves the Problem Management process, ensuring root causes are identified, corrective actions are progressed, and ticket quality … Management processes, service improvement initiatives, ticket management or operational quality within a Managed Services, IT service provider or complex IT operations environment.Strong understanding of ITIL principles and practical experience applying IT Service Management (ITSM) processes and governance. ITIL Foundation certification is desirable.Experience reviewing and improving ticket quality, including ownership, updates ...

/CD automation, networking and security governance, monitoring and resilience, and supporting Linux/Windows Server/VMware hybrid estates — all within ITIL-aligned service delivery. Senior-level engineers additionally act as the escalation point for complex incidents, drive continuous improvement, and mentor other engineers. Due to the nature … cost hygiene — act on Azure Advisor recommendations and cost anomalies, clean up orphaned resources, and enforce tagging standards. Service Delivery & Hybrid Infrastructure Work within ITIL-aligned incident, problem, and change management processes, meeting service levels; participate in the on-call roster and after-hours work where required. Maintain accurate technical ...

advanced troubleshooting and strategic guidance, leads root-cause analysis for major incidents, drives automation, and mentor junior (L1/L2) team members — working within ITIL-aligned service delivery and corporate security standards. Due to the nature of the work and the customers we support, the successful candidate must be eligible … MECM administration, and endpoint/patch management. Desirable: Microsoft Certified (e.g. Windows Server Hybrid Administrator Associate/endpoint‐management credentials), Ivanti product certification, and ITIL Foundation. English proficiency to a high professional standard. Professional Attributes Strong analytical and problem‐solving skills for large‐scale deployments. Clear written and verbal communication ...

Service Desk you will monitor calls, emails and automated alerts, bringing them to an appropriate resolution or escalating where necessary, all under an ITIL aligned framework. Role Profile Purpose You will be responsible for carrying out first line technical support activities to provide a proactive and reactive service to achieve … ticketing systems such as ServiceNow or other equivalent ITSM platforms Experience adhering and working towards agreed SLAs and KPIs Understanding of IT workflows and ITIL practices Ability to work on your own initiative as well as part of a wider team Knowledge Working knowledge and understanding of Microsoft 365 including ...

asset management purposes. You will be accountable for the operation and development of the ServiceNow platform, ensuring that it meets the requirements of the ITIL process owners and the key stakeholders including Service Management, IT Service Desk, Technology Owners and the wider T&T division. At a glance Expected Salary … accountability for Configuration and Asset Management standards, working with the Operational SIAM partner to ensure the accuracy and completeness of the CMDB to support ITIL processes. Software Asset Management (SAM): Provide assurance that the Partnership complies with legal software licensing obligations, optimises spend, and assists in software contract negotiations ...

partners QUALIFICATIONS, EXPERIENCE, & SKILLS Educational Qualifications: Good literacy and numeracy skills (ESSENTIAL) Relevant IT qualification, apprenticeship or equivalent practical experience (DESIRABLE) Microsoft Fundamentals, ITIL Foundation or comparable certification (DESIRABLE) Other Requirements: Experience in a customer service, Service Desk or IT support environment (ESSENTIAL) Strong customer service, written communication and telephone … Desk induction programme. Training on supported products, applications, processes and customer environments. Service Desk platform, incident management and customer communication training. Role-relevant Microsoft, ITIL and technical development opportunities. Based at Bytes Software Services Head Office with hybrid working in line with company policy and role requirements. Monday to Friday ...

obtain Purpose of the Role The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with ITIL v3 and Defence/public‐sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance … successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day‐to‐day service delivery across Incident, Problem, Change, and other ITIL‐aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage service performance against agreed KPIs ...

role accountable for maintaining operational excellence and a white-glove user experience. This operational role requires strong Service Desk leadership experience, practical knowledge of ITIL and IT Service Management, and the ability to develop people, processes and capabilities within a complex, fast-moving organisation. Working closely with the Head … between teams. Act as the senior escalation point for complex or sensitive issues and identify recurring demand, bottlenecks and service improvement opportunities. Apply practical ITIL and Service Management principles, ensuring processes are proportionate, effective and consistently followed. Improve ITSM data quality, workflows, automation, self-service and knowledge management. Support Incident ...

Required Skills & Experience Incident and Problem Management Expertise: Proven experience leading major incidents in a complex, business-critical technology environment. Strong practical knowledge of ITIL-aligned incident, major incident and problem management processes. Demonstrable experience facilitating root cause analysis and converting findings into sustainable preventative improvements. Ability to manage multiple … monitoring, service, change and incident data. Working knowledge of modern infrastructure, cloud, networks, applications, cyber security and service monitoring concepts. Qualifications and Domain Knowledge: ITIL Foundation certification is required; advanced ITIL, SIAM, business continuity or crisis management qualifications are desirable. Experience working within a geographically distributed organisation ...

enterprise network architectures across data and voice domains. The role ensures robust, scalable solutions aligned with client requirements and industry standards, operating across the ITIL 4 Service Value Chain. Located in Farnborough, the onsite role requires UK residency and security eligibility. You will lead cross-functional teams, influence investments ...

Service Desk, ensuring a responsive, professional and high-quality support experience. The role is the primary entry point into IT and requires ITIL knowledge and strong leadership. You will work with the Head of IT Services and wider IT teams to drive performance, coach staff, and implement improvements across incident ...

Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel - Knowledge of Remote Access systems and focusing on supporting remotely - Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/Audio Visual Specialist/AV Engineer ***PLEASE NOTE THIS ROLE ...

Asset Manager - ITAM physical IT assets ITIL Foundation, CHAMP CITAM Banking This is a new and exclusive opportunity for a IT Asset Manager to take ownership of the lifecycle process for physical IT assets within this banking business Role details Title : IT Asset Manager ITAM Focus: ownership of the lifecycle ...

across trusts. The role involves leading delivery from requirements through to deployment, designing and building features in C#/.NET, and managing changes within ITIL processes. The post is a full-time, temporary contract of 37.5 hours per week, with remote working up to 2 days per week. #J ...

infrastructure engineering teams. Strong people leadership and stakeholder management skills. Background in infrastructure operations, platform engineering, or IT services. Experience working within Agile, Scrum, ITIL, or SDLC environments. Strong organisational, planning, and decision‐making abilities. Comfortable working within complex, multi-disciplinary technology environments. Desirable Certifications ITIL Foundation Microsoft Azure Google ...

virtualisation, storage, firewalls and cybersecurity. Experience with PowerShell, monitoring, backup, disaster recovery and vulnerability management. Experience delivering infrastructure projects and resolving complex incidents using ITIL practices and tools such as ServiceNow. A relevant IT qualification or equivalent professional experience. Desirable: \"Desirable: Relevant Microsoft, AWS, VMware, networking or ITIL certifications. ...

post holder will provide assistance in the governance across Digital Services Administration team ensuring successful delivery of the Digital Services Administration Service following the ITIL standards for Service Management, empowering technology and process to ensure the users have the best possible experience and outcomes, both internally to Digital Services … very best of good work life balance. About us About us Digital Assurance falls within the Digital Services Service umbrella, which follows the ITIL standard of Service Management, empowering technology and process to ensure the customers have the best possible end result. About our location The Digital Assurance team ...

document control, versioning, approval and audit disciplines. What you’ll bring Strong project/programme management skills within complex IT environments. Good knowledge of ITIL, ITSM and service transition practices. Strong planning, RAID management, risk mitigation and issue-resolution capability. Excellent stakeholder management, communication, negotiation and influencing skills. Ability … operating processes, quality gates and documentation standards. Experience within high-security, government, defence or regulated environments is desirable. Relevant project/programme management and ITIL qualifications would be advantageous. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration ...

such as Freshservice or Zendesk. At least 3 years' experience in core ITSM practices, including incident management, change enablement, and asset and configuration management. ITIL 4 Foundation certification, alongside strong problem-solving, communication and stakeholder management skills. A collaborative, proactive approach and the confidence to advise customers, challenge assumptions … deliver meaningful results. Desired skills and qualifications: It would be an added bonus if you have: Atlassian ACP-420 certification or an advanced ITIL 4 Managing Professional qualification. Experience with other Atlassian products, such as Jira, Confluence, Bitbucket or Trello, and ecosystem tools such as Lansweeper. Knowledge of SaaS technologies ...

mindset. Experience working within an Application Support, Technical Support or Production Support environment. Strong troubleshooting, diagnostic and problem-solving skills. Experience operating within an ITIL-based support framework, with ITIL Foundation certification desirable. Excellent communication skills, with the ability to engage technical and non-technical stakeholders. Experience working across complex ...