251 to 275 of 313 ITIL Jobs in the South East

infrastructure engineering teams. Strong people leadership and stakeholder management skills. Background in infrastructure operations, platform engineering, or IT services. Experience working within Agile, Scrum, ITIL, or SDLC environments. Strong organisational, planning, and decision‐making abilities. Comfortable working within complex, multi-disciplinary technology environments. Desirable Certifications ITIL Foundation Microsoft Azure Google ...

knowledge and the ability to communicate effectively with technical teams. Strong stakeholder management and influencing skills. Experience operating within structured governance environments. Desirable Qualifications ITIL 4 Foundation. ITIL 4 Specialist certifications or equivalent experience. Professional Scrum Product Owner (PSPO) and/or SAFe Product Manager certification. PRINCE2 Agile qualification. Experience ...

environments. Configure and manage Dell server hardware and iDRAC. Maintain technical and operational documentation. Support asset management, logistics and supplier engagement activities. Participate in ITIL-based change management processes. Work closely with project and operational teams to deliver infrastructure services. Support onsite installation and deployment activities when required. Essential Skills … server hardware and iDRAC management. Experience providing 2nd and 3rd line support within enterprise environments. Ability to maintain accurate technical documentation. Experience working within ITIL change management processes. Strong communication skills and the ability to work effectively within a team. Desirable Skills Experience using Remedy. Office automation and documentation management ...

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organizational service management initiatives. Analyse post‐implementation reviews and lessons learned to improve future readiness activities. Required Skills & Experience – Essential 5+ years’ experience … Service Management (ITSM) and Service Transition processes. Strong understanding of ITIL principles and frameworks. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. Experience working with infrastructure, cloud, application, and support teams. Strong risk management and problem‐solving capabilities. Ability to coordinate multiple projects ...

service improvements. Experience with network security technologies, including firewalls, access control and vulnerability management. Knowledge of network monitoring and troubleshooting tools. Experience working within ITIL-based service management practices. Skills Strong leadership and people management skills. Excellent analytical and problem-solving abilities. Ability to prioritise workloads and manage multiple projects … focused with a commitment to service excellence. Ability to build effective relationships across internal teams, suppliers and stakeholders. Strong organisational and planning skills. Qualifications ITIL Foundation (or equivalent experience). Relevant networking qualification or equivalent industry experience. Holidays: 25 days per annum + 8 days bank holidays (options ...

role. Strong working knowledge of ISO standards (ISO 20000, ISO 27001, ISO 9001). Experience supporting audits and maintaining evidence for compliance. Familiarity with ITIL and IT Service Management practices. Skilled in process mapping tools (Visio, Lucidchart, BPMN). Excellent communication skills, able to translate complex topics for diverse audiences. … ITIL Foundation or above. Experience with defence, aerospace, or other highly regulated industries. Exposure to platforms such as ServiceNow, or Jira Service Management. Experience in continuous improvement (Lean, Six Sigma). Regardless of whether you value cutting edge technology, creativity or an innovative environment, everyone at Saab contributes to keeping ...

Service Delivery Analyst - Investment & Wealth Management - London - 12-months FTC (Tech stack: IT Service Management, ITIL, Service Governance, Change Management, CAB, Major Incident Management, Problem Management, Service Requests, Identity & Access Management, Continual Service Improvement, Service-Level Management) Are you an experienced Service Delivery Analyst or IT Service Management professional with … strong understanding of ITIL and a passion for improving the quality and efficiency of technology services? This is an opportunity to take a central role in service governance, major incident management and continual improvement within a sophisticated financial services environment. Our client is an established investment and wealth management organisation ...

across European stores, including POS, connectivity, and peripheral issues Track service KPIs, SLA performance, ticket volumes, CSAT, and readiness activities through management reporting Drive ITIL-aligned continual service improvement and support cutover and hyper care activities Maintain continuity of IT services during the business separation while establishing independent OEG capabilities … Computer Science, Information Systems, or a related field 5+ years' experience in IT service delivery or service desk or SLA management with strong ITIL-based incident, problem, and change management experience Hands-on ServiceNow experience, including workflows, routing, reporting, and dashboards Strong vendor and SLA management experience, ideally within ...

with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality and customer satisfaction. Establish key performance … Proven experience (5+ years) in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving and analytical skills, with ...

working with third-party providers. Technical Expertise VMware and virtualisation technologies. Server infrastructure and performance monitoring technologies. Cloud infrastructure and Microsoft technology stack. ITIL framework and service management best practices. Backup, disaster recovery, resilience, and infrastructure monitoring solutions. Desirable Experience Automation and orchestration tools such as Ansible and Terraform. Container … technologies including Kubernetes and Docker. Experience working within regulated environments and compliance frameworks such as SOX and ISO. ITIL Foundation certification or equivalent. Personal Attributes Strong leadership and team development capabilities. Excellent communication and stakeholder management skills. Analytical problem-solving mindset with strong organisational skills. Customer-focused approach with ...

availability. · Provide third-line support, including incident resolution and root cause analysis within 24x7 operational environments. · Ensure compliance with security, access control and ITIL-based processes. · Collaborate with multi-disciplinary teams to ensure service resilience and continuous improvement. Essential Skills · Proven experience in enterprise storage and backup environments. · Experience with … environments. · Strong troubleshooting and analytical skills. · Knowledge of SAN, backup, archive and recovery solutions. · Experience with disaster recovery and business continuity. · Familiarity with ITIL service management practices. · Ability to create technical documentation. · Strong understanding of capacity planning and performance monitoring. Desirable: · Knowledge of Microsoft Azure cloud environments. · Familiarity with automation ...

functional requirements, including security, resilience, performance, and scalability. Experience in risk identification, management, and mitigation within service design and transition activities. Strong knowledge of ITIL and ISO 20000 principles, particularly in service design, service transition, and continual improvement. Strong governance and documentation skills, with experience supporting formal assurance, approvals … audits. Excellent stakeholder management and communication skills, with the ability to engage effectively with TfL, interfacing parties, suppliers and technical teams Desirable certifications: ITIL 4 certification (Foundation minimum, advanced level preferred) and familiarity with ISO 20000 or equivalent IT Service Management standards Desirable domain experience: Transport and mobility systems, particularly ...

overseeing the delivery of IT services within a Contact Centre Support Team. This role would suit someone with a strong technical background and deep ITIL knowledge who has managed service teams and client expectations in a dynamic environment and is looking to develop further across secure service delivery. The Role … main point of contact for the customer on service delivery and performance Managing incident, problem and change management processes in line with ITIL best practice Coordinating with internal infrastructure, development and support teams to resolve issues and implement improvements Driving service improvement initiatives based on performance data and customer feedback ...

At Actica, our Cyber Security Consultants play a critical role in supporting Defence, national security, government and critical national infrastructure organisations and protecting some of the UK's most sensitive and mission-critical systems. Working ...

Orchestrator. Support VMware and Hyper-V virtualisation platforms. Monitor system performance, capacity and availability. Execute Incident, Problem and Change Management activities in line with ITIL processes. Participate in Major Incident resolution and root cause analysis. Maintain technical documentation, operational procedures and runbooks. Ensure compliance with security, governance and audit requirements. … with PKI, Group Policy, DNS and DHCP Microsoft System Center technologies including SCCM, SCOM, VMM and Orchestrator VMware and Hyper-V virtualisation support experience ITIL-based service management experience Experience working within secure and highly regulated environments Strong Incident, Problem and Change Management experience Experience producing and maintaining technical documentation ...

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed Services ...

influence overall solution design, ensuring operational stability and service efficiency. Contribute to related disciplines, including Testing and Security. Essential Skills & Experience: Strong knowledge of ITIL, ISO 20000, and service management best practices. Detailed understanding of: ITIL processes ITSM platforms and tooling Enterprise Management tooling Experience designing and implementing service management ...

Visa business lines Security Remediation process (vulnerability assessment and patch management) Contribute to standardized and document operational procedures Responsible for adherence of established ITIL practice such as Incident, Change, Problem and Release Management This is a hybrid position.Expectationofdays intheoffice will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: Bachelor … Knowledge in Cloud platforms preferred (AWS, Microsoft Azure, Google Cloud Platform etc.) Knowledge in Configuration management tools (Chef, Ansible, terraform etc.) Basic understanding of ITIL v4 processes such as Incident, Change, Problem and Release Management Good knowledge of networking concepts like TCP/IP, DNS and DHCP Experience working with ...

functional requirements, including security, resilience, performance, and scalability. Experience in risk identification, management, and mitigation within service design and transition activities. Strong knowledge of ITIL and ISO 20000 principles, particularly in service design, service transition, and continual improvement. Strong governance and documentation skills, with experience supporting formal assurance, approvals … audits. Excellent stakeholder management and communication skills, with the ability to engage effectively with customers, interfacing parties, suppliers, and technical teams. Desirable certifications: ITIL 4 (Foundation minimum, advanced certification preferred) and familiarity with ISO 20000 or equivalent IT Service Management standards. Desirable sector experience: Transport and mobility systems, particularly ticketing ...

level designs, low-level designs and service documentation. Experience defining and managing service acceptance criteria, traceability matrices and assurance processes . Strong knowledge of ITIL service management principles , particularly Service Design, Service Transition, Change Management and Continual Improvement. Experience working within multi-supplier environments , coordinating dependencies and interfaces across multiple … service requirements. Qualifications Ideally candidates will hold: Bachelor's degree in Computer Science, Information Technology, Engineering or a related discipline, or equivalent professional experience. ITIL 4 certification Foundation as a minimum, with advanced qualifications preferred. Knowledge or experience of ISO 20000 or equivalent IT Service Management standards. ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of ...

reviews, proposal development and technical presentations Contribute technical expertise to pre-sales conversations, evaluate new products and technologies Drive IT service excellence aligned with ITIL principles Skills: Strong experience working with an Apple business with deep knowledge of MAC Proven experience working in an MSP environment Excellent understanding … Azure) Ability to use AI tools, such as Claude on a daily basis Apple/Jamf Certified ideally Experience managing IT services within an ITIL framework Outstanding troubleshooting, problem solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects ...

vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. Qualifications: ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ...

Experience in managing/troubleshooting Windows Desktop Operating Systems. Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies. Experience in using ITIL based ticketing system (ITIL foundation preferred). Desired skills in Microsoft System Centre, SharePoint and other Microsoft solutions. Applicants will ideally be Microsoft ...

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What Youll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed Services ...