151 to 157 of 157 ITSM Jobs in the North of England

Support within a complex, multi‐supplier banking environment. The role requires shaping target operating models, SIAM governance and robust service integration across ServiceNow/ITSM, CMDB, IAM and cloud platforms. You will drive KPIs, SLAs and continuous improvement while coordinating with technology, security and business stakeholders to improve resilience ...

require you to connect in person quarterly.What You'll DoDesign, implement and optimise intelligent automation capabilities across the ServiceNow platform, with a focus on ITSM and ITOMLead the development of infrastructure solutions that improve operational efficiency, reduce manual effort and support faster incident detection and resolutionBuild and enhance automation workflows … Intelligence, AI Search and Now Assist, with the ability to apply these in an enterprise environmentSignificant experience in ServiceNow engineering, including strong expertise across ITSM, ITOM, Flow Designer and Workflow automationProven experience building and enhancing infrastructure and service operations solutions, including integrations, APIs, UI Builder and Service Operations WorkspaceExcellent stakeholder ...

This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations — someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required … managing an established Service Desk. Significant experience leading or delivering Service Desk/ITSM transformation programmes . Strong knowledge of ITIL principles and IT Service Management best practice . A track record of improving Service Desk processes, operating models and customer experience. Practical experience implementing ITSM workflows, automation and process ...

prem and SaaS environments, ensuring we have complete visibility across all platforms Oversee the development of a future-state CMDB and its integration with ITSM platforms, enabling better service visibility and decision-making Drive automation and intelligent engineering approaches to reduce manual effort and improve operational reliability, supporting more proactive … complex environment Deep understanding of observability practices, including logging, metrics, tracing and telemetry Experience designing and delivering large-scale platforms such as CMDB, ITSM or similar enterprise tooling Strong background in security and identity engineering, including cloud-based identity solutions, with a good understanding of networks and integration across complex ...

escalation point for Service Desk tickets that breach or are at risk of breaching SLA. Lead the accountability conversation with desk staff, using Halo ITSM data on ticket handling, SLA performance and priority accuracy. Support team growth activities, including the successful recruitment and onboarding of new team-members. Report Service … Proven people-management experience leading a service/support desk team, ideally 5+ direct/indirect reports. Working knowledge of ITIL and a modern ITSM platform. Track record of introducing or embedding SOPs and driving consistent process adherence. Confident using operational data to have direct, evidence-based performance conversations. Desirable ...

Support- User and Infrastructure Focused Ensure proper support organization meeting SLA and target metrics Meet the implemented SLAs following the guidance from the ITSM organization Adhere to Information Technology Infrastructure Library (ITIL) standards and best practices following the guidance from the ITSM organization Develop & maintain business relationships with stakeholders ...

Recruitment is seeking an experienced ServiceNow Developer to join the technology team and enhance the ServiceNow platform. The role focuses on developing across ITSM, ITOM, HRSD and CMDB, building workflows, automations, applications and integrations to deliver scalable solutions. The successful candidate will translate business requirements into technical design, support platform ...