251 to 275 of 384 ITSM Jobs in the UK

incident and problem tracking Strong analytical, decision-making and communication skills, with the ability to lead confidently and calmly under pressure Desirable: ITIL 4, ITSM tooling (ServiceNow, Jira Service Management), ISO22301/ISO20000, CBCP/MBCI certification, SRE familiarity, or experience with tools such as Splunk, CyberArk PAM, or GenAI … skills, this role could be a great fit: Head of Technology Resilience, Director of IT Service Continuity, Head of Production Operations, Head of IT Service Management, Director of Incident and Problem Management, Head of Change and Release Management, Business Continuity Director, Head of Operational Resilience, IT Service Continuity Manager, Head ...

secure, and resilient solutions using industry-leading platforms such as Ansible, Splunk, and ServiceNow, ensuring strong integration across monitoring, automation, and IT Service Management (ITSM).This role is architecture-led, focused on solution design, standards, patterns, and client outcomes, rather than day‐to‐day platform administration.Hybrid working: The places that … aligned to IaC and DevOps (e.g. Ansible)Define and promote reference architectures, standards, reusable patterns, and best practicesDesign integrations between observability, automation platforms, and ITSM tools (e.g. ServiceNow) for automated workflowsTranslate client requirements into scalable, secure, cost‐effective technical solutions, providing governance and design assuranceCollaborate across teams and support ...

Experience supporting NEC Housing applications or similar housing management systems. Strong background in ICT, Digital Services, or Technology Operations. Knowledge of IT Service Management (ITSM), including Incident, Problem, Change, and Release Management. Experience managing suppliers, vendors, and third-party support providers. Strong analytical and technical troubleshooting skills. Experience supporting system ...

Atlassian is hiring a Solution Sales Executive for JSM in the UK public sector. The role focuses on driving adoption of the Service Automation portfolio with enterprise customers, owning the JSM sales cycle, and collaborating ...

reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training and capability programmes for Service Desk analysts (L1/L2) Promote automation and digital tools … adoption of digital channels Use insights and metrics to drive continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM ...

project manager role is offering full ERP training for an experienced project manager , who has managed Implementation projects in: HR software Workforce management software ITSM software Payroll software WMS software Ecommerce software Content Management software CRM software Manufacturing software Accounting software Distribution software You will work with a team ...

contract position in Central London. The role involves BAU operational support with a focus on network security technologies, particularly firewalls. Responsibilities include managing ITSM tickets, implementing firewall rules, and collaborating with teams. Candidates should have hands-on experience with Fortigate, Check Point, and Palo Alto firewalls. The role requires being ...

environment demanding expertise in incident and problem management. The ideal candidate will have strong skills in SQL, Splunk, Unix/Linux, and experience with ITSM tools. You'll also monitor system performance and drive continuous service improvement. #J-18808-Ljbffr ...

Design and implement enterprise grade logging and monitoring solutions using OCI Logging, OCI Monitoring, Events and Alarms. Integrate OCI monitoring with third party SIEM, ITSM and APM tools (e.g. Splunk, BMC etc.) Demonstrable experience with Oracle Cloud Infrastructure (OCI), including proficiency in the design and build of services such ...

focused, you will be able to prioritise operational requests, investigate alerts, resolve standard incidents and escalate more complex issues clearly and promptly. Experience of ITSM processes, SLAs, change control and working with suppliers or vendors would be an advantage, along with a proactive approach to spotting capacity, performance, resilience ...

with a focus on delivering enterprise-scale solutions. The consultant will lead workshops, define strategies, design architectures and build telemetry pipelines while integrating with ITSM, AIOps and related platforms. #J-18808-Ljbffr ...

level obsolescence management, ensuring lifecycle risks are identified, assessed, managed, and reported in accordance with the principles of BS EN IEC 62402:2019 and ITSM good practice. The QDC Portfolio Obsolescence Manager will be accountable to the Chief Engineer for ensuring that obsolescence risks, issues, and opportunities are captured, assessed … estate. Strong technical understanding across hardware, operating systems, applications, and infrastructure components, including integration, dependencies, and service delivery impact. Working knowledge of ITIL and ITSM practices, particularly IT Asset Management, Service Configuration Management, Change Enablement, Incident Management, Problem Management, Risk Management, Knowledge Management, and Continual Improvement, including how configuration ...

daily security operations, ensuring risks are identified and resolved in a timely manner. In practice, this means managing tickets and requests through Halo ITSM and working daily with Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will participate in security investigations … continued learning and professional development. Key Objectives and Responsibilities Daily Operations & Incident Handling Manage day-to-day security tickets, requests, and alerts through Halo ITSM, meeting SLAs and making full use of existing automation. Monitor, triage, and investigate alerts within Palo Alto Cortex XSIAM, responding and escalating as required. Respond ...

evolution. Author and standardize design patterns (reusable pipeline templates, deployment strategies, golden paths) and integration blueprints to SCM, cloud, artifact registries, secret managers, identity, ITSM, and observability. Guide and oversee execution across implementation engineers and delivery partners. Drive onboarding and adoption across multiple teams and business units. Deliver hands … secrets management (HashiCorp Vault, AWS Secrets Manager, Azure Key Vault, GCP Secret Manager, CyberArk). Scripting, languages & OS: Linux, Bash, Python (or Go), PowerShell. ITSM: ServiceNow, Jira. Work Location UK, London. Travel is roughly 25% throughout the calendar year. What You Will Have at Harness Comprehensive healthcare benefits Flexible work ...

phase of its IT Service Delivery capability. Following a period of organisational change, the focus is firmly on developing the Service Desk team, enhancing ITSM processes, and continuing to raise service standards across the business. This is a fantastic opportunity for an experienced IT Service Delivery Manager who enjoys coaching … building confidence, creating clear progression pathways and fostering a collaborative, high-performing culture. Alongside developing the team, you'll take ownership of the IT Service Management function, identifying opportunities to streamline processes, improve workflows and make better use of the capabilities available within the ITSM platform. From automation ...

support informed decision-making and risk management. Essential Experience Extensive experience within large-scale, complex IT service delivery environments. Proven track record in IT Service Management, operational leadership and customer engagement. Strong understanding of the end-to-end service life cycle, including service design, transition and operational support. Hands … experience using enterprise ITSM platforms such as ServiceNow. Broad technical understanding across infrastructure, applications, networks and support services. Experience managing service performance, governance and continual improvement initiatives. Excellent stakeholder management and communication skills, with the ability to engage at both technical and senior leadership levels. ITIL 4 Managing Professional certification ...

whilst working as part of a diverse and dynamic team. Your key responsibilities are Providing excellent customer service via the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and technical services. … equivalent. ITIL certification. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Knowledge of smartphone & mobile device support. Ability to troubleshoot IT related issues. Have a good understanding of IT security and awareness of cyber security ...

service transition and operational readiness activities. Experience implementing and supporting Level 1, Level 2, and Level 3 support models. Knowledge of IT Service Management (ITSM) principles and production support processes. Experience working with Release Management, Test Management, and Environment Management teams. Strong project governance, planning, and stakeholder management skills. Excellent ...

Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Suitable Candidates should submit CVs in the first instance If you receive suspicious outreach claiming to be from us, please contact ...

Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette Knowledge of IT Service Management (ITSM) software (ServiceNow) If you are interested in this position and would like to learn more, please send through your CV and we will get in touch ...

Performance Optimization - Ability to monitor resource utilization, forecast future capacity needs, and optimize system performance to support growth, scalability, and efficient infrastructure usage. • IT Service Management - Ability to apply IT service management principles to incident, problem, and change management, ensuring reliable service delivery, effective incident response, and continuous service improvement ...

business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery Analyse … Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector or regulated environments Solid understanding ...

business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery Analyse … Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector or regulated environments Solid understanding ...

skills, confident engaging with clients and motivating engineers alike Data-driven approach to service delivery, with experience managing SLAs and performance metrics Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar A genuine passion for customer service and delivering an exceptional client experience ITIL Foundation certification is desirable … skills, confident engaging with clients and motivating engineers alike Data-driven approach to service delivery, with experience managing SLAs and performance metrics Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar A genuine passion for customer service and delivering an exceptional client experience ITIL Foundation certification is desirable ...

implementation role, not an advisory or consulting position). Drive the delivery of ServiceNow platform migration , consolidation, or adoption workstreams (specifically involving ITSM, CMDB/CSDM, or HRSD modules). Translate high-level programme plans into detailed, actionable execution roadmaps with clear milestones. Thrive in a relatively lean project environment … delivery data to wider value-tracking and benefit-realization mechanisms. Required Knowledge: Strong, practical understanding of ServiceNow-enabled transformation programmes , with deep knowledge of ITSM, CMDB/CSDM, or HRSD environments. Deep theoretical and practical knowledge of Service Management transformation ( ITSM, Service Delivery, and Service Operations ). Experience delivering Customer ...