276 to 300 of 380 ITSM Jobs in the UK

manage and mentor a team of architects, developers and administrators, influence technical strategy, engage with senior stakeholders, and drive best practice across IT Service Management and Operations. This is a highly visible leadership role offering the opportunity to make a genuine impact while working with modern cloud and enterprise technologies. … ongoing professional development What You Need Proven experience as a ServiceNow Solution Architect or Lead Architect within large enterprise environments Strong expertise across ServiceNow ITSM, ITOM and CSDM Experience designing and delivering complex ServiceNow implementations, including domain separation Knowledge of both cloud-hosted and on-premise ServiceNow environments Strong understanding ...

performance for technical and business stakeholders. Troubleshoot monitoring platform issues, automate routine administration using scripting and APIs and integrate TrueSight with enterprise ITSM and monitoring tools to streamline operational processes. Key Skills: Strong hands-on experience administering and supporting BMC TrueSight Operations Management within complex enterprise environments. Proven knowledge … Shell scripting and REST APIs to support deployment, configuration, reporting and platform maintenance. Excellent troubleshooting and analytical skills, with experience integrating monitoring solutions with ITSM platforms and enterprise technologies such as ServiceNow, Splunk, VMware vCenter, Microsoft SCOM and Active Directory. Further job details available upon application. ECS Recruitment Group ...

architecture, design, and best practices. Define and drive the overall platform strategy, roadmap, and governance. Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps , and custom applications. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Provide technical leadership in solution … releases, marketplace solutions, and industry trends to recommend enhancements. Ensure compliance with enterprise architecture, security, and regulatory requirements. Required Qualifications Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc. ...

platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with … critical incidents What We're Looking For Good experience in infrastructure support, ideally within a managed services environment Experience using monitoring tools and ITSM platforms Good Windows Server administration and troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication ...

Point of Sale Technician Salary: £27,440 Contract Type: 12 month FTC– 35 hours a week Location: Hybrid working (office based in Birmingham) – typically 2 days in the office per week Shape Brighter Futures with ...

Overview Purpose of the role: to support the implementation of major changes and improvements to the organization's IT service management practices by driving strategic initiatives to modernize, transform and future‐proof how the bank delivers and supports technology services. Organisational and role context is focused on establishing and running … enough control to protect service reliability and regulatory confidence, without importing unnecessary legacy process overhead. Essential Knowledge, Skills and Experience Significant experience in IT service management, service operations or technology operations within a complex fintech, payments, payment acquiring company. Proven experience leading major incident management, incident command, crisis coordination, stakeholder ...

IT support within a business environment, including the management and resolution of incidents, service requests, and technical issues. Experience using an IT Service Management (ITSM) platform, to manage incidents, requests, changes, and asset records. Experience maintaining accurate IT asset and configuration records, including hardware deployment, tracking, and lifecycle administration. Experience ...

Provide first-line IT support via telephone, email and in person. Log, categorise and prioritise incidents and service requests using the IT Service Management (ITSM) system. Troubleshoot hardware, software and basic network issues. Escalate complex issues to second or third-line support teams when appropriate. Install, configure and maintain desktop ...

minimum of Master's degree level, or equivalent post graduate qualificatio Degree level or equivalent qualification specifically in IT/Informatics IT Service Management (ITSM) certifications Evidence of management development through Continuous Professional Development and/or formal management course Previous experience of all aspects of people management, from recruitment ...

platform Proven excellent understanding of ServiceNow capabilities Experience of development within UK public sector and/or regulatory environment Understanding of IT Service Management (ITSM) and Customer Service Management (CSM) Experience with ServiceNow configuration and customisation Delivered NowAssist capabilities within ITSM and CSM Strong understanding of Agile principles, values ...

delivering innovative enterprise solutions. You'll ideally have: Extensive experience designing and implementing ServiceNow solutions within enterprise environments. Strong expertise across ServiceNow modules including: ITSM CSM ITOM FSM Domain Separation Experience designing complex integrations across multiple business systems. Strong understanding of architecture governance and ServiceNow best practices. Excellent analytical … communication skills. The ability to lead technical discussions and influence architectural decisions. Certifications Essential: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) ITIL Foundation Desirable: ServiceNow Certified Application Developer (CAD) If you're passionate about ServiceNow architecture and want to work on complex, business-critical solutions ...

support the delivery of IT services across the organisation. This role offers hands-on experience in end-user support, Microsoft 365, and IT service management within a structured, security-focused environment. Responsibilities: Provide first-line support to end users, resolving day-to-day technical issues Deliver support across Microsoft … tools and services Work within an ITIL-aligned ITSM system to manage incidents and service requests Support user lifecycle processes (onboarding, movers, leavers) Maintain and manage IT assets, including device builds and tracking Ensure accurate documentation and ticket updates within ITSM tools What we’re looking for: SC (Security Check ...

communication for incidents, planned maintenance, and service performance, building trust and supporting client retention and growth. Service tooling and reporting Define and own the ITSM tooling strategy, ensuring platforms support scalable, consistent service delivery across products and regions. Define and evolve service data, reporting, and client transparency capabilities, ensuring cross … product visibility and actionable insight for internal and client decision-making. Drive standardisation and optimisation of ITSM tooling, automation, and self-service capability across the function. Identify and adopt AI-assisted capabilities (e.g., intelligent triage, predictive incident detection, automated resolution workflows) to improve service efficiency and quality. Manage ITSM ...

will work with our IT Apprentice to assist employees, and lead application administration & maintenance. The ideal candidate will have experience administrating ERP, CRM and ITSM systems (ideally Netsuite, Salesforce & HaloPSA). What Youll Be Doing: SYSTEMS & APPLICATIONS Administration of core applications and systems such as SalesForce, Netsuite, HaloPSA and M365 … learn Exhibit good problem-solving skills Somone who is happy to learn on the job Basic understanding of networking Experience administrating ERP, CRM and ITSM systems (ideally Netsuite, Salesforce & HaloPSA) Experience with M365 and Microsoft Azure (essential) Experience of Intune and automated device provisioning Understanding/prior experience administrating ...

partner to the Incident and Service Delivery Managers, you will be responsible for maintaining the integrity of all records within the ManageEngine ITSM system while bridging the gap between technical teams and non-technical stakeholders. By translating complex business requirements into technical solutions and collaborating closely with 2nd Line … proactively leading and motivating the Junior SDAs ensuring that there is a culture of high performance, strong engagement and a commitment to continual improvement. ITSM Architecture:Administer and optimizeServiceDesk Plus (SDP), including the design of complexRequest Life Cycles (RLC)and visual workflows. Oversee the full Incident & Request life cycle from ...

functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely … systems when applicable Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily Skills Required : Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM ...

years’ experience in ServiceNow Architecture Certifications • ServiceNow CSA (Certified System Administrator) • ServiceNow CAD (Certified Application Developer) • ITIL Foundation • Experience in JavaScript, AngularJS, HTML, and ITSM best practices. Responsibilities: • Proven experience as a ServiceNow Architect • Expertise in ServiceNow scripting (Business Rules, Client Scripting, Flow Designer) • Deep knowledge of ServiceNow modules (ITOM … TPRM) • Strong customer service and excellent verbal/written communication • Hands-on experience in ServiceNow development & integrations • ServiceNow certifications such as CAD, CSA, CIS(ITSM/Discovery/Event Management/IRM/TPRM) • Experience in Agile/Scrum methodology, handling end-to-end project lifecycle • Knowledge of integrations with ...

incident response coverage. The role demands strong technical foundations across both Microsoft Azure and VMware virtualisation platforms, along with a disciplined approach to ITSM processes, documentation, and patching support. WHAT WE EXPECT Minimum of 3-5 years of experience in enterprise infrastructure support roles, ideally within a managed services … work with monitoring platforms such as LogicMonitor and Azure Monitor, including alert triage, correlation, and escalation Hands-on experience with ServiceNow or equivalent ITSM tooling for ticket lifecycle management Solid grounding in Windows Server administration (2016/2019/2022) including basic troubleshooting, event log analysis, and service management Familiarity ...

engagement, platform strategy, and making sure ServiceNow is delivering properly for the business and its customers. You'll be working across areas such as ITSM, ITOM, CSDM, domain separation, integrations, platform design, implementation activity, and ongoing improvement of the ServiceNow Service Management platform. There is also a strong stakeholder element … translating complex requirements into practical ServiceNow solutions. You'll need experience with: Strong ServiceNow architecture experience in a large enterprise environment Good knowledge of ITSM, ITOM and CSDM Domain separation experience ServiceNow implementation and solution design experience Working with complex integrations and multi-instance environments Leading or mentoring ServiceNow admins ...

hour nights. Responsibilities: * Monitoring of the firm's Internal systems using the company monitoring tools * Raising and managing incidents via the ITSM system and other BAU tasks * Ensure all system monitoring alerts are processed in a timely manner * Ensure all Incidents and changes are dealt with appropriately * Provide a professional … including an excellent telephone manner and strong customer service skills * Logical approach to troubleshooting, diagnosing and resolving problems * Experience of incident management on an ITSM system * Understanding of the creation of knowledge base documentation Infrastructure Operations Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position ...

AgileSource are looking to speak with HALO ITSM Developers regarding a new full time opportunity with a growing IT & Digital Consultancy who are growing their HALO practice and are working on some large cutting edge projects. The Role : Background & Experienc e:Experienced ITSM Developer with hands-on expertise … translate business requirements into technical solutions and communicate effectively with both technical and non-technical audience s.Advanced experience i n designing, developing, and supporting ITSM solutio ns, includin g:UI forms and field configurati onWorkflow design and automati onNotifications and business rul esClient-side and server-side scripting (JavaScrip ...

digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM) , IT Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce user stories, functional specifications, workflow diagrams and process documentation. ...

digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM) , IT Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce user stories, functional specifications, workflow diagrams and process documentation. ...

ITSM SLA Analyst - 12 Month FTC - £35-£40k Overview An organisation is seeking an ITSM SLA Analyst to manage service performance governance, reporting, and continuous improvement across IT services. This role acts as the single source of truth for SLA performance , ensuring contractual obligations are met, risks are proactively managed … trends, risks, and breaches Ensure compliance with contractual SLAs and KPIs Identify and mitigate SLA breach risks , driving corrective actions Maintain data quality within ITSM tools (ticket categorisation, prioritisation, SLA tracking) Analyse performance to improve MTTR, first-time fix, and overall service quality Produce governance reporting for service reviews ...

performance, supplier coordination, user support, continuous improvement and the development of clear operational processes. The role would suit someone who has worked in IT service management, service delivery or technology operations and is comfortable operating in a growing, changing organisation where processes, tools and ways of working are still being … user experience. Build strong relationships with internal stakeholders and ensure technology services support organisational priorities. Experience: Experience in IT service operations, IT service delivery, ITSM, technology operations or a similar role. Strong understanding of service management principles, ideally including ITIL or equivalent practical experience. Experience improving operational processes ...