26 to 50 of 969 ITSM Jobs in the UK

supporting security monitoring and incident response, including the use of SIEM tooling, escalation, root‐cause analysis and preventative action A practical understanding of IT service management, including incident, problem, change and asset management Experience creating and maintaining clear technical documentation, operational procedures, asset information and system records Experience working effectively ...

business-critical applications. Manage application configuration, user access, vendor coordination and upgrade activities. Support ERP, Quality, Laboratory and Manufacturing systems where applicable. IT Service Management Manage incidents, service requests, problems and changes using ITIL principles. Maintain SLA performance and perform root cause analysis for recurring issues. Maintain IT asset ...

missed Treasury critical events or processing windows Stakeholder satisfaction ≥ 90% Zero high‐severity audit findings attributable to service governance Systems & Tools ServiceNow or equivalent ITSM tool (essential – oversight) Familiarity with Jira or delivery tools (desirable) Ability to interpret service metrics and reporting Controls & Evidence Outputs KPI/SLA reporting pack ...

across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling) Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalent Track record of building metrics-driven support operations and reporting ...

multi-supplier IT environments. Strong understanding of SIAM principles, supplier governance, and the coordination of services across multiple suppliers and support teams. Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks. Experience analysing incident trends, recurring issues ...

understanding of SIAM principles and multi-supplier service delivery models. Ability to analyse service availability data and drive continual improvement initiatives. Strong knowledge of ITSM practices including Incident, Problem, Change, Service Continuity, and Availability Management. Experience managing service risks, resilience requirements, and critical service dependencies. Strong stakeholder management, analytical, problem ...

within complex multi-supplier IT environments.Strong understanding of SIAM principles, supplier governance, and the coordination of services across multiple suppliers and support teams.Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks.Experience analysing incident trends, recurring issues, and knowledge ...

with specialist support teams for resolution. Adhere to customer’s Security Policies. Administration 20% Participate in team and sector meetings. Utilise the relevant ITSM tool suite to monitor progress of all incidents. Ensure accurate completion of all incident records and associated paperwork. Monitor and update the call management system ...

with specialist support teams for resolution. Adhere to customer’s Security Policies. Administration 20% Participate in team and sector meetings. Utilise the relevant ITSM tool suite to monitor progress of all incidents. Ensure accurate completion of all incident records and associated paperwork. Monitor and update the call management system ...

with specialist support teams for resolution. Adhere to customer’s Security Policies. Administration 20% Participate in team and sector meetings. Utilise the relevant ITSM tool suite to monitor progress of all incidents. Ensure accurate completion of all incident records and associated paperwork. Monitor and update the call management system ...

level and low‐level designs, implementation procedures, runbooks, support documentation, control evidence and technical standards. Integrate PAM with Active Directory, identity‐management workflows, SIEM, ITSM, cloud services, databases and applications, including the development and support of custom web connectors and third‐party application connectors. Investigate platform incidents, failed rotations, authentication ...

Microsoft 365, Azure, Active Directory, Intune, Windows 11 and MacOS Solid understanding of security fundamentals (malware, phishing, anti-virus, IP spoofing) Experience with ITSM tools (e.g. ConnectWise, ServiceNow, Autotask) Working knowledge of ITIL frameworks (incidents, requests, change) Excellent troubleshooting and problem-solving skills A collaborative mindset with the confidence ...

experience Experience in a Shift Lead, Team Lead, Major Incident, Service Desk, Technical Operations or similar operational leadership role. Strong knowledge of IT service management principles, including Major Incident Management, Incident Management, Event Management and escalation processes. Experience leading and developing teams, allocating work, managing priorities and maintaining operational control ...

CMDB Application Developer & Reporting Specialist to support a major Defence customer by developing and maintaining a centralised CMDB solution that underpins critical IT Service Management and Digital Workplace services. You will be responsible for building and improving CMDB applications, automating data collection, integrating multiple technology sources, and delivering insightful dashboards ...

everyone. Your skills and experience Experience working in a Service Desk, Incident Management, Monitoring, Technical Support or IT Operations environment. Good understanding of IT service management principles, including incident management, event monitoring, escalation processes and service restoration. Ability to assess and prioritise operational issues, make sound decisions and remain effective ...

task tracking, documentation, cross-training, and information sharing to continuously improve technology service delivery. Experience using service management tools and best practices (ITIL, ITAM, ITSM) Proficiency working in Windows Operating Systems (Windows 10/11, Windows Server) Experience with Active Directory and Entra ID Services Management of mobile devices ...

enterprise architecture. Knowledge of SaaS, IaaS, PaaS, Microsoft 365, Azure, automation, AI and modern digital platform technologies. Strong knowledge of software delivery lifecycles, IT service management and Agile, Lean and Waterfall delivery approaches. Excellent written, verbal and presentation skills, with the ability to influence executive, senior, technical and non-technical ...

working within Agile, DevOps, or product-focused delivery teams. Experience using infrastructure monitoring and performance management platforms. Working knowledge of Jira, Confluence, and IT Service Management tooling. Experience managing platform certificates and secure communications across enterprise environments. Proven experience delivering platform upgrades, migrations, and transformation initiatives. Good understanding of hybrid ...

environments. Strong understanding of SIAM principles, supplier governance, and the measurement and management of service performance across multiple suppliers and service towers. Knowledge of ITSM best practices, including Service Level, Incident, Problem, Change, and Supplier Management, with a good understanding of ITIL frameworks. Experience producing, analysing, and presenting service performance ...

support teams for resolution Adhere to customer's and Computacenter's Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

hold, or be fully eligible to obtain, UK Security Check (SC) clearance to handle sensitive defence sector data.ITIL experience with Serivice now or similar ITSM paltformPersonal Attributes: High energy, strong self-motivation, and a flexible mindset to handle diverse responsibilities in an evolving environment.Licensing: Full UK driving licence to facilitate ...

DHCP, DNS, IP addressing, subnetting, VLANs; configuration of routers, switches, and wireless access points. Experience with RMM tooling (e.g. NinjaOne, N-able) Experience with ITSM platforms (e.g. ServiceNow, Autotask). Patch management across software and operating systems. Excellent technical documentation skills, able to write clearly for both technical ...

DHCP, Wi‐Fi, VPN and basic firewall concepts. Working knowledge of Windows Server, virtualisation, file services, permissions and backup monitoring. Experience with an ITSM platform such as ServiceNow and disciplined use of incident, request, change and knowledge processes. Ability to document technical procedures, interpret policies and audit requirements, and work ...

Management or a closely related discipline. Strong practical understanding of asset lifecycles, CMDB governance, data quality controls and service management processes. Experience of IT service management and asset tools such as ServiceNow, Remedy or Snow. Ability to analyse complex data, identify trends and produce clear operational, compliance and financial reporting. ...

Autopilot experience. Experience with application packaging and deployment . Strong troubleshooting and root cause analysis skills. Experience with Incident, Change and Problem Management and ITSM platforms such as Freshservice or ServiceNow. Knowledge of endpoint security and Microsoft security technologies. PowerShell experience for administration and automation. #J-18808-Ljbffr ...