26 to 50 of 459 ITSM Jobs in the UK

teams to deliver responsive, high‐quality service to all users. Set and monitor SLAs, OKRs, and user satisfaction metrics. Implement and continually improve IT service management processes and tooling. Embed ITIL best practices across incident, problem, and change management. Oversee onboarding and offboarding processes, ensuring timely provisioning and equipment returns. ...

teams to deliver responsive, high‐quality service to all users. Set and monitor SLAs, OKRs, and user satisfaction metrics. Implement and continually improve IT service management processes and tooling. Embed ITIL best practices across incident, problem, and change management. Oversee onboarding and offboarding processes, ensuring timely provisioning and equipment returns. ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

requirements Essential Skills & Experience Experience managing major incidents in complex IT environments Strong ITIL Incident Management knowledge Public and private sector experience Familiarity with ITSM tools Microsoft 365 knowledge (Teams, SharePoint) Strong communication skills Documentation and reporting capability Understanding of Incident and Problem Management ITIL awareness or certification Key Competencies ...

service requests within agreed service levels, and escalating problems where required with accurate triage information. It also includes logging all support activity through IT service management processes, supporting users through multiple contact channels, and delivering excellent customer service to a wide range of stakeholders. The postholder will contribute to service ...

SonicWall) Networking (DNS, DHCP, broadband technologies) VOIP systems Android device management Printers, scanners, and MFDs Desirable Experience 3+ years’ experience in an ICT environment ITSM tools experience (e.g. Vivantio) Working within PRINCE2 project environments MDM and application support Asset management systems (e.g. ManageEngine Endpoint Central) Our Values Diverse – We champion ...

secure coding practices, threat modelling, and secure-by-design approaches Experience leading hybrid delivery teams (e.g., internal and external/partner teams) Familiarity with ITSM and incident/problem/change/management in an enterprise context Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

further Service Desk automation and improvement opportunities Continuously evolve the enablement approach based on user needs Skills & Experience - Essential Experience in IT Service Delivery, ITSM, or Business Change Strong knowledge and experience using Microsoft 365 (SharePoint, Teams, Copilot, ChatGPT, Power Platform) Experience with automation tools (Power Automate, Power Apps, Power ...

further improvement opportunities Continuously evolve enablement strategies based on user needs Experience/Skills/Knowledge/Qualifications: Essential: Experience in IT Service Delivery, ITSM, or Business Change Strong Microsoft 365 knowledge (SharePoint, Teams, Copilot, ChatGPT, Power Platform) Experience with automation tools (Power Automate, Power Apps, Power BI, Chatbots) Experience ...

software, networking, and infrastructure Experience supporting Windows and/or Linux server environments Strong understanding of diagnosing and resolving infrastructure-related issues Familiarity with ITSM and ticketing platforms. Experience with ManageEngine ServiceDesk Plus would be beneficial Excellent communication skills with the ability to explain technical concepts to non-technical users ...

background Strong customer-facing communication skills Experience handling incidents and escalations Microsoft 365 & Azure exposure ITIL Foundation Certification Experience with Halo, Autotask or similar ITSM tools Eligible for SC Clearance Working Pattern & Benefits Shift pattern between 07:00-19:00 (8-hour day) Low-volume on-call rota after probation ...

multiple enterprise technologies, including: Automation : Power Platform, UIPath, BluePrism, AutomationAnywhere AI : LLMs, coding copilots, MS Foundry/Copilot Studio Data : MS Fabric, Databricks ITSM : ServiceNow EUC : Intune, SCCM Applications : CRM, ERP, HCM, Finance Infrastructure : servers (cloud/on prem), networking, storage, backup Cloud : Azure Cyber Security : SIEM, XDR, IPS/ ...

practices, APIs, and identity/access management. Strong commercial awareness, with experience in vendor engagement and aligning IT with business needs. Background in IT Service Management frameworks and delivering complex transformation or change programmes. Working knowledge of Agile delivery methodologies such as Scrum or Kanban. Experience supporting or collaborating with ...

IT Support Services Agent to join their team in Farnborough. Key Responsibilities: Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented Escalating complex issues ...

most from their ICT systems. Experience: Previous experience working in a service desk or IT support environment. Handling incidents and service requests using ITSM tools Experience supporting Microsoft Windows and Office 365. Use of Active Directory (account unlocks, password resets, etc.). Skills & Competencies: Excellent customer service and communication skills. ...

Familiarity with Windows operating systems, Microsoft 365, and core IT troubleshooting practices Ability to work both independently and collaboratively with technical colleagues Experience using ITSM tooling (or similar) and the ability to operate within structured, multi-layered processes Ability to gather customer requirements, assess impacts, make decisions and set clear ...

coaching, and team-development skills Ability to remain calm, structured, and solutions-focused under pressure Strong communication and customer-relationship skills Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.) Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure Why This Role Stands Out Opportunity to join ...

high-performing teams Strong organisational and prioritisation skills in fast-paced environments Tools & Methodologies Strong working knowledge of ITIL-based service management Experience with ITSM and ticketing platforms Familiarity with monitoring, alerting, and reporting tooling Proficiency in Microsoft 365 Education & Qualifications ITIL Practitioner or equivalent experience strongly desirable Leadership ...

/validation New starter/leavers management in Azure for FDIS Formal qualifications required; • ITIL Foundation V4 Skills required; • Office 365 use and administration • ITSM tool use • Microsoft Azure • Microsoft Intune • HP hardware Experience required; • Ideally at least 2/3 years previous experience in a 2nd line support role ...

access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional ...

This will include: SRE Operating Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets ...

monitoring/management platforms Ability to manage workload across multiple projects, prioritising effectively and working to agreed timelines and budgets Understanding of IT service management and change control practices (ITIL knowledge desirable) Relevant certifications are desirable (e.g., Microsoft Azure/M365, CompTIA Network+/Security+, Cisco, ITIL) Benefits: Opportunity ...

skills, a pragmatic working approach and a willingness to take ownership of tasks, seeing them through to completion. Previous experience working on ITIL based ITSM systems. Skills and personal qualities Ability to work well within a team. Ability to work in a pressured environment. Clear written/verbal communication Someone ...