51 to 75 of 969 ITSM Jobs in the UK

application packaging and deployment . Strong troubleshooting, root cause analysis and escalation management skills. Experience working within Incident, Change and Problem Management processes and ITSM platforms such as Freshservice or ServiceNow. Knowledge of endpoint security and Microsoft security technologies . PowerShell experience for administration and automation. Excellent communication, coaching ...

management of services across multiple suppliers and service towersExperience maintaining service catalogues, service definitions, ownership models, and service lifecycle activities.Strong knowledge of ITSM practices including Service Catalogue Management, Request Fulfilment, Change, Configuration, and Asset Management.Ability to analyse catalogue data, identify gaps and inconsistencies, and improve service visibility and user experience.Strong ...

service towers. Experience conducting and facilitating root cause analysis, managing problem records, and driving permanent resolutions to reduce recurring service issues. Strong knowledge of ITSM practices, including Problem, Incident, Change, Service Level, and Supplier Management, with a good understanding of ITIL. Ability to analyse incident, problem, and service performance data ...

willingness to learn. Commercial experience in a corporate IT support environment, ideally within a 1st or 2nd line support role. Experience working with ITSM platforms such as Freshservice, ServiceNow, Jira Service Management, or similar. Familiarity with cloud‐first Microsoft environments and exposure to ITIL practices. Experience within a regulated industry ...

with specialist support teams for resolution Adhere to customer’s Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

Experience with OT systems (ICS, SCADA, PLCs) and managing OT devices. Strong Network understanding (switches, firewalls, segmentation) and architecture principles. Experience with Service Management (ITSM) tools such as ServiceNow, Jira, BMC Remedy, or similar. Strong Project Management expertise, particularly in local OPEX and CAPEX processes. Agile and Waterfall methodologies fluency ...

observability data to drive service improvement, automation, and shift-left opportunities. Own observability tooling, platform governance, onboarding standards, and lifecycle management. Ensure integration with ITSM, CMDB, and service mapping to strengthen service models and impact assessment. Track platform usage, costs, KPIs, and outcomes, providing clear reporting to technology and business ...

Technical Support functions. Demonstrable success improving service quality, operational performance and customer satisfaction. Excellent people management and coaching skills. Strong understanding of IT Service Management processes, including Incident, Problem, Change and Major Incident Management. Experience managing escalations and engaging with senior client stakeholders. Good knowledge of Microsoft 365, Azure ...

REST/SOAP APIs, middleware). Knowledge of IT security principles, data encryption, and compliance frameworks (e.g., GDPR, ISO27001). Strong experience in IT service management (ITIL), change control, and release management. Ability to design and implement scalable, secure, and resilient solutions. Work collaboratively with the internal IT Infrastructure Team ...

process mapping and optimisation. Experience with Agile, DevOps and modern software delivery practices. Knowledge of cloud technologies including Microsoft Development technologies. Understanding of IT service management, data governance, analytics and business intelligence. Strong knowledge of IT governance, enterprise architecture, risk management and regulatory compliance. Up-to-date understanding of emerging ...

Qualifications, Experience & Skills 3+ years hands-on technical experience in Infrastructure Operations ITIL3/ITIL4 Certification, or 2+ years’ equivalent experience in an IT Service Management Hands-on experience with Active Directory, Windows 10+, M365, Azure AD, SCCM, In-Tune, PowerShell, and end point security tools. BYOD/MDM Design ...

business reviews Build and maintain executive relationships with customer C-level and senior IT leadership Qualifications 5-8+ years in IT operations, IT service management, IT strategy, or related enterprise IT leadership roles Demonstrated expertise in IT operating models, process redesign, and organisational change management Track record of leading ...

administration experience. Strong knowledge of Windows Server environments including Active Directory, Group Policy, DNS and DHCP. Network monitoring and troubleshooting experience. Experience using IT service management and ticketing tools. Sound understanding of IT security and cybersecurity principles. Experience with backup and disaster recovery solutions. Excellent problem-solving and analytical skills. ...

progress updates and communicate risks, issues and recommendations to management Escalate critical issues that may impact business operations Maintain accurate records within the IT Service Management system Ensure service requests and incidents are managed within agreed SLAs Follow all company policies, procedures and QHS&E requirements Contribute to quality, safety ...

application architectures. Understanding of manufacturing IT/OT environments and the interfaces between enterprise IT and production systems would be beneficial. Knowledge of IT service management, service reliability and technology lifecycle‐management practices. Project or program‐management certification such as PMP, PRINCE2, Agile or equivalent would be beneficial. ...

Active Directory and Microsoft Entra ID (Azure AD) Virtualisation technologies, particularly Hyper‐V Storage, backup and disaster recovery solutions PowerShell scripting and automation IT Service Management processes Excellent problem-solving and troubleshooting skills. Strong communication and stakeholder management abilities. Experience of one or more of the following would be advantageous ...

Technical Architect (Preferred) Certified System Administrator Certified Application Developer Implementation Specialist (Customer Service Management) Implementation Specialist (Service Mapping) Implementation Specialist (Discovery) Implementation Specialist (IT Service Management) Please note successful candidates must currently have UK SC Clearance. Additional Information Why Version 1? At Version 1, we believe in providing our employees ...

safety‐critical or complex multi‐partner environment. Familiarity with service‐management tools, operational reporting or continuous‐improvement methods. Microsoft identity, security, audit or IT service‐management certification. What makes us great Alongside working with some of the most talented people out there and on‐top of a competitive salary, which ...

within a global environment is strongly preferred. Solid knowledge of networking and security concepts, as well as a solid understanding and practical experience of ITSM/ITIL frameworks. ITIL certification strongly preferred. Excellent knowledge of Windows 11 and experience in using the following solutions: Active Directory, Azure, Intune, MS Teams ...

clearance Desirable Experience: Microsoft 365 support Active Directory or Microsoft Entra ID user administration Exposure to Microsoft Azure, Intune or endpoint management Experience using ITSM or ticketing systems Basic networking knowledge, including DNS, DHCP, Wi-Fi and connectivity troubleshooting Exposure to antivirus, backup, virtualisation, monitoring or remote support technologies Previous ...

Operations, or a similar technology-focused environment. Strong understanding of IT asset lifecycle management, including procurement, deployment, inventory management, and decommissioning. Familiarity with IT service management processes and ticketing systems such as ServiceNow, Jira, or similar platforms. Good working knowledge of Windows, macOS, and mobile device environments. Proficiency in Microsoft ...

need Ability to obtain or hold UK Government Security Clearance 2+ years’ experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Excellent working knowledge of SACM structure and its purpose, including how SACM underpins governance, control, and service stability. ...

administration and support experience. Experience operating within a shared services or managed services environment. Experience working within a matrix management structure. Basic understanding of ITSM and ITIL principles and best practices. Behaviours & Personal Attributes Excellent verbal and written communication skills, with the ability to engage effectively at all levels ...

Schneider Digital Strategy, policies, and rules What qualifications will make you successful 3+ years end user support experience in different platforms Experienced with ITSM tools and VIP user’s support Microsoft certified professional SCCM, AD, McAfee, MS Outlook, Office 365, Service Now Needs to be continually learning the latest platforms ...

incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft ...