301 to 325 of 969 ITSM Jobs in the UK

within an IT support, deployment, build or endpoint environment Experience configuring laptops, desktops and mobile devices Strong customer service and communication skills Experience using ITSM or service desk systems Experience maintaining asset records and inventories Good working knowledge of Microsoft technologies, including Office 365 Ability to prioritise workload and work ...

ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions and known fixes. Participate ...

Autopilot Microsoft Entra ID Active Directory Endpoint and mobile-device management Endpoint security and compliance Networking fundamentals, including Wi-Fi, DNS, DHCP and VPN ITSM/service-management platforms Desirable: Knowledge of gaming applications such as Neon, Bravo & Table Manager would be an advantage. Service Behaviours Our employeesare expected ...

cause analysis and implement long-term fixes. Support critical business systems and enterprise applications. Ensure service levels are maintained across the IT estate. IT Service Management Lead activities across: Incident Management Request Management Problem Management Change Management Drive continual service improvement initiatives. Ensure governance processes and operational standards are followed. ...

Architect/Lead Architect . Key Skills: Strong ServiceNow ITOM, Event Management & Event-to-Incident Automation Hands-on ServiceNow FSM, Dynamic Scheduling & Dispatching Strong ITSM, CMDB & CSDM knowledge Experience with Discovery, Service Mapping & Operational Intelligence Integration expertise using REST/SOAP, IntegrationHub & MID Server Experience integrating ServiceNow with Splunk, Dynatrace ...

USEM/Security Operations qualification and/or relevant ITOM/CMDB certifications. A strong understanding of the broader ServiceNow platform, including CMDB, ITOM, ITSM, REST APIs and IntegrationHub. Experience working with CI matching, service mapping, Incident Management and Change Management. Proven ability to integrate vulnerability scanning platforms and patch ...

senior technology and business leaders. Experience managing third-party technology suppliers. Knowledge of technology infrastructure, cloud services and business applications. Experience working with IT Service Management platforms. Strong project management experience using Agile, Waterfall and hybrid delivery methodologies. This is an excellent opportunity for a Technology Change or Delivery professional ...

senior technology and business leaders. Experience managing third-party technology suppliers. Knowledge of technology infrastructure, cloud services and business applications. Experience working with IT Service Management platforms. Strong project management experience using Agile, Waterfall and hybrid delivery methodologies. This is an excellent opportunity for a Technology Change or Delivery professional ...

including base system data structures and ITOM Visibility solutions. Discovery: Expert-level knowledge of Discovery patterns, credentials, and error handling. Frameworks: Strong understanding of ITSM, ITAM, VR, and ITIL (specifically CI and asset lifecycle management). Infrastructure Knowledge: Familiarity with cloud platforms (AWS, Azure, GCP), virtualization (hypervisors, containerization), and Infrastructure ...

platform, additional hands‐on KQL/SPL, PowerShell/Python experience preferred Demonstrable experience with Security Orchestration and Automation Strong understanding of ITSM workflows, implementing operational processes, and service delivery Practical experience coordinating vulnerability remediation with Infra/Cloud/App teams and tracking outcomes with data‐driven dashboards Solid ...

proactive service delivery. Knowledge of automation technologies, scripting, APIs and workflow orchestration. Understanding of AI-enabled service operations and governance principles. Strong IT service management knowledge, including ticketing, escalation and problem management. Excellent stakeholder management and communication skills. Commercial awareness and the ability to balance customer needs, risk, security ...

Experience implementing technical solutions, integrating off‐the‐shelf products and supporting small to medium‐size technical projects. Service management: Experience working with an IT service management tool and within an ITIL-aligned environment, including incident, problem and change management. Digital platform knowledge: Experience supporting digital advertising, digital signage ...

capability across multiple concurrent projects Effective stakeholder management and communication across customers, suppliers, and internal teams Competency in project management tools (e.g. MS Project, ITSM platforms) Strong analytical and problem-solving capability Commercial awareness including cost control, forecasting, and change control Ability to produce clear reports and maintain accurate project ...

data protection. Experience of managing third party and contractor performance. Excellent interpersonal and communication skills, including with non technical audiences. A recognised IT service management qualification such as ITIL. Experience of Microsoft technologies and a mixed Salesforce and Dynamics environment. Equity Diversity Inclusion & Belonging At Felix, we are committed ...

with all levels of service management, the customer and Computacenter’s internal service providers Skills in the areas of IT Infrastructure Services and IT Service Management (ITIL) Basic experience in the analysis, design and optimization of process flows Ability to present performance measurably Basic knowledge of common service management tools ...

educated and/or 3+ years of experience in similar roles. Customer service abilities, demonstrated by resolving user issues. Some experience working within structured ITSM frameworks, such as ITIL. Experience working with SQL/SSRS is ideal, as well as the ability to run queries. Technical experience and/ ...

automation and architecture experience. Strong understanding of patching and vulnerability management processes. Experience across server, operating system, network, container and database platforms. ServiceNow and ITSM process knowledge. Proven ability to drive large-scale operational transformation and process improvement. Strong stakeholder management and communication skills. Experience reducing enterprise vulnerability backlogs highly ...

highly desirable . Experience working with third‐party suppliers, vendors and service providers. Proven ability to work within defined SLAs, KPIs and IT service management processes . Strong analytical and problem‐solving skills, with the ability to diagnose root causes and deliver practical solutions. Comfortable working as an escalation point ...

security frameworks, risk management, and ISO 27001 Previous experience acting as a technical SME, mentoring analysts, and supporting BAU security operations Familiarity with ITSM and delivery tools such as ServiceNow, Cherwell, Jira, or Azure DevOps Excellent stakeholder management skills and experience collaborating across global teams Relevant certifications such as CompTIA ...

will be talented at influencing senior colleagues to improve and grow our operations and services effectively You will be an experienced practitioner in IT Service Management You are likely trained in ITIL to Expert status. What you can expect There’s so much more to enjoy about being at Computacenter ...

maintain and improve ServiceNow capabilities across key service management functions. Key responsibilities Support ServiceNow enhancements and backlog remediation activities. Configure and maintain ServiceNow ITSM and ITOM solutions. Assist with incident, change and service management workflows. Provide technical support and contribute to platform improvement initiatives. Collaborate with senior consultants and client ...

Foundation or equivalent service management knowledge. Experience deploying satellite connectivity solutions such as Starlink. Understanding of wayleaves, civils and site access requirements. Familiarity with ITSM platforms and asset management processes. Awareness of Cyber Essentials Plus, ISO 27001 and related compliance frameworks. Project coordination qualifications (PRINCE2, APM PFQ) or equivalent practical ...

Azure certifications such as AZ-104 or AZ-305; experience with Veritas NetBackup, Rubrik or similar platforms; Financial Services experience; and integration with monitoring, ITSM, CMDB and reporting tooling. We are proud to be a Disability Confident Committed employer. We want you to be the real you throughout our recruitment ...

Capability Proven success selling complex IT services and digital transformation projects Strong understanding of business transformation, operating model design, IT service delivery and IT service management Track record of winning new logos and expanding existing accounts Comfortable selling to both technical and business stakeholders Ability to communicate effectively ...

Line engineers. Your role will involve assisting high profile user community, and daily contact with customers and stakeholders utilising the IT Service Management Toolset. This post is fulltime office based. Our purpose is to make the world more sustainable by building trust in society through innovation. As an 2nd Line ...