301 to 325 of 442 ITSM Jobs in the UK

great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs. - Domain knowledge : exposure to CRM, EX, CX, or ITSM solutions is a plus. Additional Information These are some benefits you can expect from us in return Private Medical Insurance Gym allowance of £30/ ...

objectives and uphold Syscos Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve … work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 ...

uphold Sysco s Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical … work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 ...

objectives and uphold Syscos Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve … work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 ...

objectives and uphold Syscos Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve … work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 ...

uphold Sysco’s Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical … work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 ...

traces, events) Ability to analyse telemetry data to identify performance bottlenecks, availability risks, and system anomalies Ability to integrate Dynatrace, Grafana or Splunk with ITSM tools (such as ServiceNow) and CI/CD pipelines for proactive monitoring Have good problem-solving abilities with a systematic approach to diagnosing complex technical … good experience of using Cloud solutions such as Azure & AWS and containerized environments (Kubernetes, OpenShift) to implement cloud-native monitoring Have good knowledge of ITSM/incident management tools integration. Interacts with and influences colleagues and has working level contact with customers Applies methodical approach to issue definition and resolution ...

Remote - Long-term Contract We are seeking an experienced BMC Remedy & Helix Service Owner to lead the governance, delivery, and operational performance of enterprise ITSM platforms. This role will be responsible for service strategy, vendor management, stakeholder engagement, and ensuring service excellence across BMC Remedy and BMC Helix environments. … service ownership, service delivery, or operational leadership roles. Experience managing vendors and suppliers within complex multi-vendor environments. Solid understanding of IT Service Management (ITSM) principles, delivery life cycles, and support models. Strong stakeholder management and communication skills across business and technical teams. Experience supporting both Legacy and modern technology ...

from initial logging through to resolution or appropriate escalation • Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system (2) Escalation & Coordination • Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors • Work closely with senior IT colleagues … guides, onboarding materials, and service process documents (5) Continuous Improvement • Identify recurring support issues and recommend practical improvements • Support Jira Service Management or equivalent ITSM process improvements • Assist with ticket quality review, service trend analysis, recurring issue tracking, and basic reporting (6) Global Service Coordination • Act as a reliable coordination ...

activities and documentation updates Assist with onboarding administration for new Managed Services clients What We’re Looking For Essential Experience Experience within an IT service management, service desk, or service support environment Experience producing reports and maintaining data registers with high accuracy Exposure to managed services or client-facing IT … particularly Excel Ability to manage multiple tasks and meet deadlines effectively ITIL Foundation certified or willing to work towards certification Desirable Experience with ITSM platforms such as ServiceNow, Autotask, or similar Exposure to asset management or technology lifecycle processes Experience supporting service review meetings or governance activities Interest in progressing ...

Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette * Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built ...

business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery Analyse … Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector or regulated environments Solid understanding ...

performance and knowledge. Conduct regular 1:1s, team meetings, and contribute to performance reviews. Ensure accurate documentation of incidents, problems, and resolutions in the ITSM tool. Support the onboarding and training of new team members. Identify trends in incidents and escalate recurring issues to Problem Management or relevant support teams. … Skills, Experience & Knowledge: Experience working in a service desk or IT support environment. Previous experience in a supervisory role with direct reports. Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management). Experience working with SLAs, KPIs, and service reporting. Good understanding of ITIL principles and service management practices. Knowledge ...

cybersecurity principles and compliance considerations in an operational setting. Strong people management skills with experience leading and developing technical teams. Strong background in IT service management with practical application of ITIL processes. Confident stakeholder management and communication skills, able to influence at multiple levels. Desirable Skills: Experience supporting or overseeing … landscape including SaaS and some legacy apps. Exposure to IT strategy development and roadmapping in conjunction with senior leadership. Experience in implementing or improving ITSM tooling, monitoring and automation. Familiarity with working in regulated or highly audited environments. Qualifications: Degree in Information Technology, Computer Science or a related discipline ...

activities and documentation updates Assist with onboarding administration for new Managed Services clients What We’re Looking For Essential Experience Experience within an IT service management, service desk, or service support environment Experience producing reports and maintaining data registers with high accuracy Exposure to managed services or client-facing IT … particularly Excel Ability to manage multiple tasks and meet deadlines effectively ITIL Foundation certified or willing to work towards certification Desirable Experience with ITSM platforms such as ServiceNow, Autotask, or similar Exposure to asset management or technology lifecycle processes Experience supporting service review meetings or governance activities Interest in progressing ...

Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line … Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong ...

with globally distributed teams service teams. Lead through influence in a matrix environment, taking accountability for outcomes. What youll need Experience: Experience in IT service management or operational leadership, such as service desk, team leader or similar roles. Experience managing performance, stakeholders or service delivery environments. Skills and behaviours … influencing skills. Resilient and comfortable working in a fast-paced, high-demand environment. Desirable: ITIL knowledge or certification. Experience with ServiceNow or similar ITSM tools. Experience working in large or complex service environments. ...

Capability to design, develop, and configure ServiceNow applications, workflows, forms, UI policies, client scripts, and business rules. • Ability to customise existing modules such as ITSM, ITOM, ITBM, HRSD, CSM. • Experience of building custom applications using ServiceNow Studio, Flow Designer, and App Engine. • Ability Develop and maintain client-side (JavaScript, GlideForm … Security Clearance or have the ability to undergo security clearance. ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source ...

Splunk Collect and analyse telemetry data (metrics, logs, traces, events) to diagnose and resolve system and application performance issues Integrate monitoring platforms with ITSM tools (e.g. ServiceNow) and CI/CD pipelines to enable proactive alerting and resolution workflowsAct as a Monitoring & Observability SME within customer delivery teams Support incident … managing observability platforms including Dynatrace, Grafana, and/or Splunk Deep understanding of telemetry signal analysis and performance monitoring Experience integrating observability tools with ITSM platforms and DevOps toolchains Ability to troubleshoot complex infrastructure and application issues using monitoring insights Solid scripting experience (Python, PowerShell) for automation and integration Familiarity ...

implementation, and optimization of ServiceNow solutions with a focus on: o Customer Service Management (CSM) o Field Service Management (FSM) o IT Service Management (ITSM) o Strategic Portfolio Management (SPM) * Drive adoption and expansion of ServiceNow capabilities * Design and deliver enterprise integrations with internal systems and external customer platforms * Develop … best practices for ServiceNow development and configuration Skills/Experience * Proven experience as a ServiceNow Solution Architect, Application Manager, or Senior Consultant * CSM, FSM, ITSM, SPM * Case Management & Customer Workflows * Advanced Work Assignment & Routing * Virtual Agent, Chatbots & Conversational AI * Knowledge Management * CSM/FSM Workspace * Customer Portals & Mobile Applications * Enterprise ...

security incidents, focus is overseeing BAU and how this is distributed across the team. Providing excellent customer service via the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and technical services. … Degree or equivalent. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Knowledge of smartphone & mobile device support. What can you expect from us Cost of living annual pay review. Company pension contributions ...

IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead … recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management/IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid ...

Remedy ITSM Consultant - Ipswich or Hemel Hempstead (Hybrid) - 6-Month Contract - Inside IR35 My Client, a leading UK telecommunications organisation is currently looking for an experienced Remedy ITSM Consultant to join their team on an initial 6-month contract. This role will play a key part in supporting, enhancing … environment , while also enabling the migration of ITIL teams onto the platform and strengthening internal capability. Key Responsibilities Support and maintain the BMC Remedy ITSM platform in a complex enterprise environment Assist with the onboarding and migration of ITIL teams and processes into Remedy Manage and optimise CMDB data loads ...

Service Delivery/B2B/ITSM/Service Desk Role: Service Delivery Manager (B2B/ITSM/SaaS) Company: Ecommerce Location: London, Hybrid Salary: up to £90,000 basic + Bonus About You You are an experienced and proactive Service Delivery Manager who thrives in a fast-paced, high-growth … first mindset Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support ...

senior escalation point. Deputise for the IT Manager and support wider IT leadership duties. Manage major incidents, ensuring clear communication and effective resolution. Oversee ITSM processes including incident, change, problem and CMDB. Monitor service performance and produce KPI and trend reporting. Support Microsoft 365, Azure and Cisco Meraki environments. Ensure … IT projects and stakeholder communication. Provide VIP/executive IT support. Mentor and support junior team members. Experience Required: IT service operations experience. Strong ITSM experience and CMDB management. Microsoft 365, Azure, Cisco Meraki experience. Incident, problem, change and escalation management. KPI reporting and service performance analysis. Strong user facing ...