426 to 450 of 1,071 Incident Management Jobs in England

resolved in a timely manner, while also taking ownership of the company's Microsoft Server, Desktop, Microsoft 365, Azure cloud, networking, and endpoint management environments. The role works closely with the Developers, Azure Architects, and Network Architects to support and evolve the organisation's infrastructure, and provides exposure … timely manner Diagnosing and resolving technical issues remotely and on site Undertaking small- to medium-sized IT and infrastructure projects as instructed by management Providing desktop and server support Supporting and maintaining Microsoft Server/Desktop operating systems, Microsoft 365, and Azure environments Setting up and configuring new laptops ...

with planning requirements relating to Projects and Plannedmaintenance Assist in the Planning of works which fall under the remit of shift work flows , PPM, Incident reporting, Incident Management and attendance Oversight of any planned and unplanned activities To proactively work towards and meet the performance objectives … currentstandards Have good communication skills verbally andwritten Be a team player and understand the commitment to process required within a criticalenvironment Good Leadership & Management skill At Yondr , we want to enhance the diversity, equity, inclusion and belonging of our workforce to reflect the world we live in. Our roles ...

happy to discuss flexible working! Top 3 skills needed for this role: Proven Security Operations Experience Strong Information Security Knowledge Demonstrated Risk Management Capability What this role is all about: We are looking for a Cyber Security Analyst to join the Information Security team, supporting the ongoing development … best practice advice to business areas and technology teams across the organisation Support the ongoing development, maintenance and improvement of the Information Security Management System to ensure continued ISO27001 compliance Monitor security systems, tools and alerts, investigating issues and escalating incidents where required Participate in the detection, management ...

happy to discuss flexible working! Top 3 skills needed for this role: Proven Security Operations Experience Strong Information Security Knowledge Demonstrated Risk Management Capability What this role is all about: We are looking for a Cyber Security Analyst to join the Information Security team, supporting the ongoing development … best practice advice to business areas and technology teams across the organisation Support the ongoing development, maintenance and improvement of the Information Security Management System to ensure continued ISO27001 compliance Monitor security systems, tools and alerts, investigating issues and escalating incidents where required Participate in the detection, management ...

Provide professional technical service - you will deliver proactive and professional technical maintenance, handling incoming IT queries across all club communication channels Assist with escalation management - you’ll take ownership of user problems, ensuring that all issues are addressed effectively, escalating to the next level of support where necessary Offer … Update service records and document activity - you’ll create and maintain service catalogue entries, recording all activities, communications and solutions in line with ITIL incident management processes Support with onboarding and off-boarding processes - you will manage our onboarding and off-boarding processes, following asset management, security ...

privacy and resilience, and develop mitigating actions consistent with Ofgem’s risk appetite. Managing Cyber assurance, data protection, security operations and response capabilities, including Incident Management on Data, leak investigations and independent investigation activity with Cabinet Office. Acting as a security and privacy professional, championing best practice … will need: Direct experience in leading Cyber Security, including ongoing definition and delivery of a robust security and privacy strategy, which incorporates intelligence management; threat and risk analysis; risk mitigation; business continuity preparations; and incident detection, response and recovery. Substantial experience in a combination of business and risk ...

best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. Platform Operations and in turn the Incident & Change Team is responsible for the performance, stability, reliability, and security of our customer facing platforms across Marketplace, Integrations & Tools. It is a multi … role offering the successful candidate the opportunity to work with all stakeholders across the business, very much in a value-add capacity. Responsible for incident response and continuous improvement of support processes, you will help support the other areas of Platform as they develop and run infrastructure, COTS Products ...

teams are aligned on roles and responsibilities to meet the contractual delivery for the Client. This role will be working alongside the Client Account Management Team, the directly managing the onsite Mitie embedded team, the Mitie regional management team as well as The Key Holding Company (Software Platform … ensuring modernised, efficient service delivery. Support integration and optimisation of fire and security systems, ensuring interoperability, automation, and data‐led insights. 3. Client Relationship Management Build and maintain trusted, senior‐level relationships with the client's security, property, risk, and operational stakeholders. Provide regular reporting, insights, and strategic recommendations ...

infrastructure-as-code principles to enable fast, repeatable, and consistent provisioning of environments. Ensure cloud resources are highly scalable, reliable, and optimized for cost. Incident Management & Troubleshooting: Serve as a third-level escalation point for complex platform incidents. Quickly troubleshoot, diagnose, and resolve issues to minimize downtime … automate routine tasks such as health checks, system hygiene, monitoring, and service maintenance. Continuously identify and implement automation opportunities to increase efficiency. Cloud Infrastructure Management: Oversee the management of global cloud infrastructure (primarily AWS) to ensure seamless integration, scaling, and resilience. Maintain services like ...

TITLE: Jira Developer (Jira Service Management - JSM) REPORTS TO TITLE: Product Manager BUSINESS FUNCTION/SUB-FUNCTION: MD Office/IT Systems LOCATION: Manchester or Leeds ROLE PURPOSE: The Jira Developer is responsible for managing, configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This role ensures … processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations. ROLE and RESPONSIBILITIES: Configuration & Customisation: Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules. Develop and maintain business rules, scripts, and APIs to support process automation and integration. Integrate Jira Service Management ...

infrastructure or platform engineering teamsStrong technical background in Windows and Linux infrastructureUnderstanding of CI platforms, infrastructure as code and infrastructure automationAbility to balance people management, technical decisions and stakeholder communicationExperience improving operational processes, including incident management, change control and on-call practicesTrack record of coaching and developing … engineersClear, pragmatic communication style with ability to engage technical and non-technical audiencesDesirable experience: Experience with inventory or CMDB platforms, Terraform Enterprise, vendor management or service management frameworksWhy join us? Highly competitive compensation plus annual discretionary bonusLunch provided via Just Eat for Business and dedicated barista bar30 days ...

methodologies. Manage network support cases, enable fast resolution that exceeds our customers’ expectations. Ensure accurate recording of all cases using the company’s ticket management tool and close within agreed timeframes. Use the central document repository to ensure knowledge sharing across the team and enable best practice. Support … wireless, Cisco Security including ASA firewalls and ISE. Cisco certification including Cisco CCNP or multiple CCNA across network technologies/areas. Proven experience in incident management, service request management and problem solving. Experience of using ticketing systems and monitoring and management tools. Ability to communicate effectively ...

Application Support Engineer to support and maintain enterprise applications built using ASP.NET MVC, .NET 10 and SQL Server. The role will involve production support, incident resolution, defect analysis, minor enhancements, and coordination with development and infrastructure teams.The successful candidate should have strong experience supporting legacy web applications … workarounds.Develop minor enhancements, bug fixes, and configuration changes.Support REST-based integrations and troubleshoot API-related issues.Collaborate with development, database, infrastructure, and business teams.Participate in incident, problem, and change-management related meetings and processes.Prepare technical documentation, knowledge articles and support procedures.Participate in on-call or shift-based support ...

escalation point for service-related issues, incidents and service requests. Ensure SLA performance is monitored, reported and continuously improved. Produce and present service reviews, management information and operational reporting. Build and maintain strong relationships with internal stakeholders and third-party suppliers. Drive service improvement initiatives through analysis of incidents … problems and customer feedback. Support the successful transition of new and changed services into operational support. Participate in major incident management and out-of-hours escalation activities. Work collaboratively with technology, security, project and delivery teams to improve service performance and customer outcomes. Essential Skills & Experience Proven experience ...

escalation point for service-related issues, incidents and service requests. Ensure SLA performance is monitored, reported and continuously improved. Produce and present service reviews, management information and operational reporting. Build and maintain strong relationships with internal stakeholders and third-party suppliers. Drive service improvement initiatives through analysis of incidents … problems and customer feedback. Support the successful transition of new and changed services into operational support. Participate in major incident management and out-of-hours escalation activities. Work collaboratively with technology, security, project and delivery teams to improve service performance and customer outcomes. Essential Skills & Experience Proven experience ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers’ expectations. Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. Using the central document repository, to ensure knowledge sharing across the team and enable best practice. Supporting ...

service portfolio, including TFE, Active Directory, Jenkins, inventory tooling and Bastion Hosts Driving infrastructure as code adoption and the evolution of AI-driven infrastructure management Ensuring the availability, performance and operational health of core services Acting as the escalation point for critical incidents and service issues Balancing operational delivery … engineering teams Strong technical background in Windows and Linux infrastructure Understanding of CI platforms, infrastructure as code and infrastructure automation Ability to balance people management, technical decisions and stakeholder communication Experience improving operational processes, including incident management, change control and on-call practices Track record of coaching ...

fairly. There is an inclusive, psychologically safeenvironment;with leadership tailored to individual strengths and motivations. Platform Engineering, Operations&Reliability Cloudplatform and keyservices arereliable,incident detection and resolutionaresmooth due to proactive monitoring, well‐maintainedalerts/logs, and complete observability coverage. Platform resilience and DR planning/testing strategyisdefined and operational … working across the business with validated requirements and outcomes. Backup,restoreand resilience mechanisms are regularly tested, ensuring the platform can recover predictably. Incident management processes are consistently followed, includingtimelypost‐incident reviews (PIRs) and completion of follow‐up actions. On‐call is well staffed, sustainablyoperated, and fosters ...

/Exchange Online Exchange Server SMTP Routing Mail Flow Architecture Hands-on knowledge of SPF, DKIM, DMARC, and email fraud prevention. Experience in security incident investigation and remediation. Strong understanding of malware analysis and advanced email threats. Familiarity with SIEM platforms such as Splunk, Microsoft Sentinel, or QRadar. Knowledge … scripting/automation using PowerShell or Python is desirable. Strong analytical and troubleshooting skills. Stakeholder management and communication skills. Incident management and problem-solving capability. Ability to work in a high-pressure operational environment. Excellent documentation and knowledge-sharing skills. Security Clearance (Preferred) SC Cleared ...

/Exchange Online Exchange Server SMTP Routing Mail Flow Architecture Hands-on knowledge of SPF, DKIM, DMARC, and email fraud prevention. Experience in security incident investigation and remediation. Strong understanding of malware analysis and advanced email threats. Familiarity with SIEM platforms such as Splunk, Microsoft Sentinel, or QRadar. Knowledge … scripting/automation using PowerShell or Python is desirable. Key Competencies Strong analytical and troubleshooting skills. Stakeholder management and communication skills. Incident management and problem-solving capability. Ability to work in a high-pressure operational environment. Excellent documentation and knowledge-sharing skills. Security Clearance (Preferred) SC Cleared ...

Senior IT Operations Manager A leading financial services organisation is seeking an experienced IT Operations Manager to lead the delivery, resilience and operational management of enterprise infrastructure platforms across cloud and on-premise environments. Experience Required Proven leadership of Infrastructure, Platform Operations or IT Operations teams. Experience managing large … scale hybrid cloud and on-prem infrastructure environments. Strong background in automation, operational excellence and infrastructure transformation. Expertise in incident management, disaster recovery, resilience testing and business continuity. Vendor, supplier and budget management experience. Experience supporting highly available, business-critical environments. Prior experience in Trading, Asset Management ...

regular and scheduled basis. Drive automation for all repeatable processes by implementing AI and SRE methodologies to reduce toil in daily operations. Major Incident Management Take ownership, lead and coordinate major incident response efforts, acting as the central point of contact during critical outages. Drive investigation activities … severe IT incidents. Collaborate with cross-functional teams, including engineering, IT, and third‐party vendors, to resolve complex issues and restore services promptly. Team Management & Leadership Lead, mentor, and develop a team of Technical Operations Center specialists, fostering a culture of accountability, collaboration, and continuous improvement. Manage the engagement ...

testing activities. Investigate production issues, perform root cause analysis, and coordinate resolution with internal and external teams. Monitor workflows, data quality, reconciliations, and exception management across investment operations processes. Partner with stakeholders to improve platform usage, operational efficiency, and reporting capabilities. Support process mapping, documentation, and creation of standard … acceptance testing (UAT) for system enhancements, upgrades, and change requests. Provide training and guidance to users on Aladdin workflows, tools, and best practices. Prepare management reports, service updates, KPI tracking, and client-facing materials where needed. Liaise with technology, data, and vendor teams to support interfaces, feeds, and system ...

Must Have: Demonstrable experience leading an operational engineering, maintenance, technical service, or critical infrastructure team Customer-facing service delivery background with day-to-day management of operational commitments, priorities, and escalations Workforce planning, resource allocation, performance management, and competence development experience Experience coordinating incidents, service restoration, and operational … risk management Working knowledge of RAMS, safe systems of work, WAF, permit-to-work, or comparable controlled-work arrangements Experience managing subcontractors or third-party suppliers in an operational site environment Commercial awareness including scope control, resource forecasting, variation identification, and cost visibility Full UK driving licence and ability ...

This role involves supporting the technical site team, ensuring operational continuity and service delivery across data centre sites. Candidates should have experience in critical management roles, incident management, and engineering knowledge. The position also requires flexibility and strong communication skills. The role operates on a continental shift ...