Head of Service Delivery New Solihull, England, United Kingdom
- Location
- Metropolitan Borough of Solihull, England, United Kingdom
commitments, service quality and improvement plans are delivered. Cross‐functional influence: Act as the senior Service Delivery partner to Tech leadership and business stakeholders, influencing priorities, resolving dependencies, removing blockers and ensuring service decisions support Gymshark‐wide outcomes. Continuous improvement and automation: Use ITSM data, user insight and operational … including service readiness for new offices, retail stores, gyms, pop‐ups, international expansion and out‐of‐hours support requirements. Strong stakeholder management and communication skills, with confidence influencing senior leaders, business partners, suppliers and cross‐functional teams. Data‐led service improvement mindset, using service metrics, user insight, root ...