101 to 125 of 213 Knowledge Management Jobs in the UK excluding London

Improve service performance using ticketing data, KPIs, SLAs and trend analysis Strengthen resource planning and service coverage across locations Oversee incident, problem, request and knowledge management Reduce recurring issues through root-cause analysis Drive automation, self-service and process optimisation Improve user satisfaction and overall service quality Produce … service performance reporting and management information Track service trends, risks and improvement initiatives Build strong stakeholder relationships across the business Support change management, audit, compliance and operational governance Key Requirements of the Service Desk & Support Manager: Proven experience managing and developing an IT Service Desk or IT Support ...

/d inside IR35 (via umbrella) The Role Major Financial Services organisation looking for an experienced Data Engineer to build scalable data pipelines and knowledge solutions supporting an Enterprise Knowledge Base (EKB). You’ll work across data ingestion, enrichment, indexing and knowledge graphs, transforming enterprise data … Responsibilities Build scalable ETL/ELT pipelines using Python and SQL Work with BigQuery, Google Spanner, Neo4j and Vector Databases Design and implement Knowledge Graphs Develop enterprise search, indexing and retrieval capabilities Build data models, metadata and enrichment processes Implement event-driven and real-time data architectures Ensure data ...

major defence and aerospace company. Date Posted: 2026-08-17 Country: United Kingdom Location: Winnersh, Wokingham Position Role Type: Hybrid Configuration and Data Management Practitioner Location: Near Reading Permanent Benefits: £: Competitive salary Contributory Pension Scheme (up to 10.5% company contribution) 6 times salary ‘Life Assurance' with pension 25 days … programme engineering team to undertake activities within a major training project. The Configuration and Data Practitioner will be responsible for the implementation and management of all processes around the control of information and data. A wide experience of configuration management is required, as this role will involve complex ...

decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement and automation initiatives by identifying, evaluating, and managing appropriate tools and techniques for service configuration. Collaborate with … Security to ensure all processes and tools meet best practice, security, compliance, and audit standards. Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders. Provide essential support for core IT Service Management functions, including Change, Problem, Incident, and Major ...

M365 Transition Engineer to support a high-profile Defence programme, working within a busy operational support environment. This role is centred around service stabilisation, knowledge transfer, mentoring, and capability uplift , helping to strengthen 2nd Line support functions while improving Microsoft 365 service performance across a complex and secure estate. … Line resolution rates across Microsoft 365 technologies. Minimise avoidable escalations to 3rd Line support teams through enhanced troubleshooting and escalation quality. Support major incident management and service stabilisation activities. Create and maintain operational documentation, including: Run books Standard Operating Procedures (SOPs) Troubleshooting guides Knowledge articles Deliver structured knowledge ...

Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning Marketing, Sales, Service, Customer Data Management (CDM), Incentive Compensation, and CX Analytics. You will facilitate business and technical discovery workshops, translate business requirements into scalable solution architectures, conduct … architectures across Marketing, Sales, Service, CDM, and CX Analytics. Design and guide implementation of Oracle Marketing Cloud/Eloqua capabilities including marketing automation, campaign management, customer segmentation, lead nurturing, lead scoring, forms, landing pages, and automated communications. Define integration approach between Eloqua and CRM/Sales Cloud/third ...

transition governance and delivery excellence, including internal and customer governance reviews, documentation standards, stage-gate controls, and seamless handover to account, contract, and service management teams. Manage escalations and drive resolution, serving as the primary contact for customer and internal issues, identifying root causes, and continuously improving transition methodologies … activities while providing data-driven updates and recommendations to senior leadership. Team Leadership & Capability Build, lead, and develop a high-performing transition and project management team, overseeing hiring, onboarding, coaching, performance reviews, career development, and employee retention while creating an environment where individuals can thrive. Champion an AI-native ...

range of healthcare organisations. Actively identifying and progressing healthcare business development opportunities, as well as managing sales activities such as responding to RFPs, bid management, proposal writing and client presentations. Developing internal networks and maintaining excellent relationships with colleagues across KPMG, particularly across cyber, digital health, transformation, cloud, data … risk and public sector teams. Coaching and developing team members as part of our overall performance management process or on specific engagements, with a focus on building commercially confident, technically credible and sector-aware talent. Contributing to practice management, including training, knowledge management, thought leadership, propositions ...

will directly manage the 1st Line Team Lead and 2nd Line Engineers. The role will work closely with Technical Services, Professional Services, Service Delivery Management, Operational Governance and other business functions to provide effective end-to-end service delivery. In line with ARO’s values, the Service Desk Manager … conduct regular one-to-ones, performance reviews and development planning. Coach the 1st Line Team Lead to build effective front-line leadership, queue management and colleague development. Create a high-performance culture focused on customer service, accountability, collaboration and continuous improvement. Manage recruitment, onboarding, attendance, performance, retention, succession ...

Reference: 1425The Business Group Knowledge Lawyer (BGKL) is a senior lawyer role who will report directly into the Business Group Head (BGH) for our Corporate and Commercial Services Business Group (CCS). You will be part of a team of two knowledge lawyers and a knowledge paralegal … will work with the BGH.In this role you will work strategically with the BGH to help deliver key knowledge and innovation priorities for the Business Group. This will include:supporting the lawyers in the Business Group responsible for technical excellence in their area of expertise, including supporting on training ...

people development arrangements. The success of the Civil Works Alliances (CWA) engineering delivery relies on maintaining clear, accurate and accessible information on the skills, knowledge and appointments required to deliver the works. The Coordinator will support the Engineering Development Manager by maintaining competency and appointment management processes … Assurance function to support consistent implementation of competency, appointment and development processes. The responsibilities of the role are summarised below: Support SQEP and competency management processes. Coordinate communications with the early careers community group. Support stakeholder engagement and the effective communication of competence procedures Provide coordination support for early ...

Service Desk performance, queue health, customer satisfaction and operational KPIs. Lead, coach and develop a high-performing technical support team. Maintain Service Desk procedures, knowledge articles and operational documentation. Drive improvements across self-service, automation, knowledge management and user experience. Support the effective operation of the ITSM … governance, compliance and security requirements. What We're Looking For Proven experience leading a Service Desk, Technical Support or IT Operations team. Strong people management experience, including performance management, coaching and workload allocation. Strong understanding of Incident, Request, Problem and Major Incident Management. Experience working with ITSM platforms ...

Manager to take ownership of the day-to-day delivery of IT services within a large, operationally critical environment. This is primarily a service management and operational leadership role , rather than a major transformation position. You will inherit an established service and be responsible for ensuring it continues … Service Delivery , covering Service Desk, second-line support, application support and wider operational services. Lead and develop technical support teams, including performance management, appraisals, staff development and recruitment . Manage and continually improve core ITIL processes , including Incident, Problem, Change, Request and Service Management. Monitor service performance against agreed ...

application-related incidents. Provide technical guidance and mentoring to junior team members. Participate in regular operational reviews and team collaboration sessions. Service Improvement & Change Management Identify recurring issues and implement proactive solutions. Support continuous improvement initiatives across support services. Contribute to change management processes and service enhancements. Participate … post-incident reviews. Project & Operational Collaboration Work closely with project delivery teams to ensure technical alignment. Support project handovers into operational support. Share knowledge and best practice across technical teams. Contribute to both client-facing and internal technical initiatives. Documentation & Knowledge Management Maintain high-quality technical documentation ...

industry partners, analysts and media contacts, ensuring technical accuracy while tailoring the message to the audience. Job Requirements Technical Understanding and Expertise OS architecture knowledge foundation (Windows, Linux...) Some experience with reverse engineering tools Experience with attack and killchain analysis standard frameworks Strong understanding of endpoint security technologies, proven … Ability to find details on attacks and vulnerabilities and gather information from public sources. Experience analysing qualitative and quantitative cyber threat data is desirable. Knowledge of scripting languages such as Python. Analysis, Documentation and Knowledge Management Skills Strong ability to synthesise complex information into structured documentation aimed ...

business objectives and measurable outcomes. Data Strategy, Governance & Semantic Technologies: Help clients establish trusted and connected R&D data foundations through governance, master data management, interoperability, metadata management, and modern data architectures. Lead the application of semantic technologies, ontologies, RDF-based knowledge graphs, and common data models … create a shared understanding of scientific, research, preclinical, and clinical information across systems. Enable advanced analytics, scientific knowledge management, intelligent automation, and AI-powered decision support while ensuring compliance, data integrity, traceability, and governance across the R&D landscape. AI & Intelligent R&D: Identify and shape high-value ...

application-related incidents. Provide technical guidance and mentoring to junior team members. Participate in regular operational reviews and team collaboration sessions. Service Improvement & Change Management Identify recurring issues and implement proactive solutions. Support continuous improvement initiatives across support services. Contribute to change management processes and service enhancements. Participate … post-incident reviews. Project & Operational Collaboration Work closely with project delivery teams to ensure technical alignment. Support project handovers into operational support. Share knowledge and best practice across technical teams. Contribute to both client-facing and internal technical initiatives. Documentation & Knowledge Management Maintain high-quality technical documentation ...

Belfast, Birmingham, Edinburgh, London, Manchester, Newcastle upon Tyne, United Kingdom The Change Manager works within multidisciplinary delivery teams to plan and execute structured change management activity across large-scale transformation programmes. You'll help embed new ways of working and ensure change lands effectively and sustainably for the people … affects, working closely with senior change leads, programme teams and business stakeholders. Our Change Managers are “T-shaped” by design: with expertise in Change Management, and with evolving breadth across Organisational Design and AI. As a Change Manager, you'll typically be embedded within a large-scale transformation programme ...

continuous improvement through accurate and traceable production information. Secondary responsibilities: Support Production Engineering activities through documentation development, NPI and manufacturing readiness activities, process standardisation, knowledge management and training. Drive continuous improvement in documentation quality, accessibility and efficiency, support digitalisation and automation initiatives, and contribute to the ongoing development … tooling management, governance and lifecycle control processes. About our company At SEA, we develop and deliver advanced solutions to make our world safer, cleaner and more efficient. We provide state-of-the-art applications for naval ship and fleet protection, and undersea surveillance systems. In-service across the globe ...

eyes support for network and server hardware under senior guidance Administer Active Directory tasks including user creation, permissions, group allocation and device/OU management Support Microsoft O365, SharePoint and mailbox provisioning, diagnostics and troubleshooting Manage devices via MDM technologies including Intune and Entra ID Accurately log and categorise … with experience of M365 Solid experience building, upgrading and repairing desktop hardware and software Experience of Active Directory, Intune, Entra ID and mobile device management Familiarity with common ticketing, CMDB and knowledge management tools Working knowledge of basic networking and troubleshooting methods Applied understanding of security ...

hardware, and software for schools), and TTS (educational resources). Within theassessment marketwe are experts inproviding solutions foronline exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, ALevels … intuitive,secure,and reliable e-marking solutions. Visit our website to find out more : www.rm.com/assessment The Technical Author sits within the Product Knowledge & Enablement function of RM Assessment. This role ensures that technical documentation directly supports customer enablement, internal capability uplift, and product adoption. ...

Invest in us andwe’llinvest in you!. Job Description The Change Manager works within multidisciplinary delivery teams to plan and execute structured change management activity across large-scale transformation programmes. You'll help embed new ways of working and ensure change lands effectively and sustainably for the people … affects, working closely with senior change leads, programme teams and business stakeholders. Our Change Managers are “T-shaped” by design: with expertise in Change Management, and with evolving breadth across Organisational Design and AI. As a Change Manager, you'll typically be embedded within a large-scale transformation programme ...

Invest in us andwe’llinvest in you!. Job Description The Change Manager works within multidisciplinary delivery teams to plan and execute structured change management activity across large-scale transformation programmes. You'll help embed new ways of working and ensure change lands effectively and sustainably for the people … affects, working closely with senior change leads, programme teams and business stakeholders. Our Change Managers are “T-shaped” by design: with expertise in Change Management, and with evolving breadth across Organisational Design and AI. As a Change Manager, you'll typically be embedded within a large-scale transformation programme ...

help shape how information is organised, governed and used across a major AI-enabled transformation programme. This role sits at the intersection of knowledge management, business analysis and AI adoption. You'll work with stakeholders across the business to improve the quality, discoverability and effectiveness of enterprise data … while helping assess and optimise AI-driven user experiences. What You Will Be Doing Reviewing and onboarding information sources that support AI, search and knowledge-driven services. Developing taxonomy, classification and information architecture frameworks that make business knowledge easier to find and use. Working with stakeholders to understand ...

policies and standards. QUALIFICATIONS Education Bachelor’s Degree - Information Technology, Computer Science, Engineering, or equivalent Master’s Degree - Information Systems, Cloud Computing, or Technology Management Work Experience 8+ Years - Cloud operations or engineering experience in a regulated change environment (ITIL or equivalent), including substantial hands-on experience producing … Well-Architected credential (e.g. AWS or Azure security/well-architected) Infrastructure as Code review and controls familiarity (Terraform, Bicep/ARM, or CloudFormation) KNOWLEDGE, SKILLS & ABILITIES Knowledge, Skills and Abilities Technical Design Assurance: Deep expertise reviewing and approving HLDs and LLDs and assuring change quality, risk, rollback ...