126 to 150 of 216 Knowledge Management Jobs in the UK excluding London

Invest in us andwe’llinvest in you!. Job Description The Change Manager works within multidisciplinary delivery teams to plan and execute structured change management activity across large-scale transformation programmes. You'll help embed new ways of working and ensure change lands effectively and sustainably for the people … affects, working closely with senior change leads, programme teams and business stakeholders. Our Change Managers are “T-shaped” by design: with expertise in Change Management, and with evolving breadth across Organisational Design and AI. As a Change Manager, you'll typically be embedded within a large-scale transformation programme ...

help shape how information is organised, governed and used across a major AI-enabled transformation programme. This role sits at the intersection of knowledge management, business analysis and AI adoption. You'll work with stakeholders across the business to improve the quality, discoverability and effectiveness of enterprise data … while helping assess and optimise AI-driven user experiences. What You Will Be Doing Reviewing and onboarding information sources that support AI, search and knowledge-driven services. Developing taxonomy, classification and information architecture frameworks that make business knowledge easier to find and use. Working with stakeholders to understand ...

policies and standards. QUALIFICATIONS Education Bachelor’s Degree - Information Technology, Computer Science, Engineering, or equivalent Master’s Degree - Information Systems, Cloud Computing, or Technology Management Work Experience 8+ Years - Cloud operations or engineering experience in a regulated change environment (ITIL or equivalent), including substantial hands-on experience producing … Well-Architected credential (e.g. AWS or Azure security/well-architected) Infrastructure as Code review and controls familiarity (Terraform, Bicep/ARM, or CloudFormation) KNOWLEDGE, SKILLS & ABILITIES Knowledge, Skills and Abilities Technical Design Assurance: Deep expertise reviewing and approving HLDs and LLDs and assuring change quality, risk, rollback ...

Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support‐handled issues — logging, prioritisation, resolution and customer communication — coordinating major incidents with Service Delivery … Engineering. Drive problem management: spot recurring incidents and work with Engineering to remove root causes permanently rather than firefighting. Represent the support and customer view at the weekly Change Advisory Board, and keep knowledge management current so learnings, workarounds and known errors are reused. Performance & improvement ...

Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support-handled issues — logging, prioritisation, resolution and customer communication — coordinating major incidents with Service Delivery … Engineering. Drive problem management: spot recurring incidents and work with Engineering to remove root causes permanently rather than firefighting. Represent the support and customer view at the weekly Change Advisory Board, and keep knowledge management current so learnings, workarounds and known errors are reused. Performance & improvement ...

exceptional customer outcomes while improving efficiency, scalability, and business performance. You will have accountability for the operational capabilities that support CX teams, including Workforce Management, Quality Assurance, Knowledge Management, Training, and CX Project Management. You will build and evolve the operating model, processes, and insights required … business priorities and customer needs. Develop and execute operational strategies, frameworks, and processes that enable CX teams to scale effectively. Own operational performance management, establishing meaningful metrics, reporting, and insights to drive accountability and decision making. Partner with CX Analytics to build dashboards and reporting that provide visibility into ...

passion for improving team productivity and operational efficiency through modern collaboration platforms. Key Responsibilities Administer, configure, maintain, and enhance Jira, Jira Service Management, and Confluence environments. Design and implement complex workflows, automation rules, issue types, schemes, permissions, and custom configurations. Develop and maintain dashboards, reports, filters, and metrics … connectors where required. Provide technical guidance and support to users, ensuring effective adoption of Jira and Confluence capabilities. Create and maintain platform documentation, knowledge articles, and operational procedures. Identify opportunities for process improvement and automation to increase efficiency and reduce manual effort. Ensure platform security, compliance, access controls ...

availability and performance of the environments, enabling engineering teams to work efficiently and without disruption. The role combines hands‐on technical work, proactive system management, and close collaboration with application, database, network, and security teams. You will support the implementation and ongoing operation of Siemens PLM Software solutions, helping … Polarion ALM. As a technical expert, you will continuously contribute to the documentation and further development of best practices and the expansion of our knowledge database. Within your projects, you will support your sales and pre-sales colleagues in developing new sales opportunities. In addition to the content-related ...

passionate about transforming complex technical knowledge into engaging, accessible digital learning experiences? Chubb Fire and Security is evolving towards a digital-first approach to training and knowledge management. We are looking for a creative, organised and technically minded Digital Learning Content Creator to help shape how colleagues access … retain and apply vital knowledge across the business. This is an exciting opportunity to play a central role in building a sustainable and scalable learning model. You will create high-quality, reusable digital learning that can be accessed through our LMS - Workday Learning, giving colleagues the flexibility to develop ...

against standard ServiceNow out-of-the-box (OOTB) capabilities to minimise custom code Map workflows across core modules including Incident, Problem, Change, Request Fulfilment, Knowledge Management, and Service Catalogues Conduct gap analysis to identify automation opportunities, process bottlenecks, and continuous improvement areas Implementation, Testing & Adoption Partner with ServiceNow … User Acceptance Testing, and track defect resolution prior to release deployment Build end-user reports, dashboards, operational guides, and training materials to support change management and platform adoption Requirements Experience: 3+ years as a Business Analyst, with at least 2 years dedicated to ServiceNow platform delivery ServiceNow Exposure: Hands ...

against standard ServiceNow out-of-the-box (OOTB) capabilities to minimise custom code. Map workflows across core modules including Incident, Problem, Change, Request Fulfilment, Knowledge Management, and Service Catalogues. Conduct gap analysis to identify automation opportunities, process bottlenecks, and continuous improvement areas. Implementation, Testing & Adoption Partner with ServiceNow … User Acceptance Testing, and track defect resolution prior to release deployment. Build end-user reports, dashboards, operational guides, and training materials to support change management and platform adoption. Experience: 3+ years as a Business Analyst, with at least 2 years dedicated to ServiceNow platform delivery. ServiceNow Exposure: Hands ...

presentation to the Group IT Change Board for effective prioritisation/investment decisions and approval. Ensure that changes are implemented following appropriate change management processes and Stakeholders are kept informed. Ensure that solutions and fixes are carried out in line with the agreed standards and that application records … processes Communicate feedback or suggestions from customers to the appropriate internal team Work with Solutions Developers and Solution Architects to ensure quality documentation and knowledge transfer from the project teams to Manufacturing Systems 3rd Line Support Analysts and Group IT Service Desk. To work on projects delivering Manufacturing System ...

home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW Build your technical knowledge while helping clients stay productive and supported in a lively, collaborative environment. The IT Support Engineer/Service Desk Analyst provides first-line troubleshooting … communication with accurate incident handling, documentation and timely escalation. Microsoft certification training gives the IT Support Engineer/Service Desk Analyst opportunities to develop knowledge across Modern Desktop, Intune and Azure while contributing ideas that improve service delivery. DUTIES Your duties as the IT Support Engineer/Service Desk ...

interests. As the office continues to evolve, they are looking for an experienced and qualified Investments & Project Manage r who combines strong technical finance knowledge with a genuine interest in technology, innovation and process improvement. This is an exciting opportunity to play a key role in shaping the future … loans and mortgages. Maintaining an accurate electronic investment database, including relevant tax and legal jurisdiction information. Designing and maintaining efficient investment filing and information management systems. Supporting the preparation of financial information and administration for a pension scheme and a number of limited companies. Carrying out management-level ...

minimising operational risk Provide evidence-based recommendations on rollout strategies, early-life support and service acceptance criteria Build strong relationships with delivery teams, service management, technical specialists and suppliers to enable effective collaboration Identify, manage and mitigate risks, issues and dependencies across service transitions Coordinate onboarding of services into … service transition activities ensuring new or changed services meet defined entry and exit criteria Embed ITIL-aligned service transition processes, including change, release and knowledge management Ensure service documentation (e.g. support models, runbooks, SLAs) is complete and approved prior to go-live Stakeholder Engagement Engage with a wide ...

expected to build machine learning models, but they will need to understand how AI can be applied responsibly to improve business outcomes. Skills, Knowledge and Expertise Identify business process improvement opportunities Work proactively across Ogier teams to understand current processes, pain points and improvement opportunities. Run discovery sessions, interviews … analysis, extraction, workflow support and quality review. Design repeatable workflow patterns that help teams use AI safely and consistently. Work with IT, AI specialists, Knowledge Management, Risk, Compliance and business stakeholders to shape usable solutions. Ensure proposed improvements fit naturally into day-to-day working practices. Develop reusable ...

continual improvement and exceptional user experience. Deliver a modern support model that maximises first-point resolution through automation, self-service, AI-enabled support and knowledge management. Own and maximise the value of the ITSM platform, using automation, service intelligence and data-driven insight to improve performance and efficiency. Lead … incident, request and problem management activities, ensuring effective triage, rapid resolution and sustainable service improvements. Champion user-centred service delivery, using feedback, performance data and operational insight to enhance user outcomes. Lead the transition of new and changed services into live operation, ensuring services are supportable, resilient and designed ...

Offer clear and concise guidance on product features and functionality. ·Ensure a high level of customer satisfaction through professional, courteous communication. ·Apply strong product knowledge to assist customers effectively. Triage & Case Management ·Triage and manage customer enquiries and issues, recording activity on each case through the service desk … detail for the development team. ·Participate in software testing to ensure product quality and functionality. ·Provide feedback on software performance and user experience. Product Knowledge & Continuous Learning ·Actively learn and build expertise in the TASS Finance software solution. ·Engage in continuous learning to stay up to date on product ...

scale the practice, including recruiting and developing specialists in digital health, adoption, change, technology implementation, benefits delivery and healthcare transformation. Contribute to practice management, including proposition development, thought leadership, knowledge management, reusable delivery assets, training and market eminence. Reporting to the Lead Digital Healthcare Partner, the Director … Chief Clinical Information Officer, Chief Nursing Information Officer, Medical Director and board level. Providing leadership across delivery teams to ensure strong programme governance, risk management, commercial control, quality, stakeholder alignment and outcome delivery. Coaching and developing team members, with a focus on building digitally confident, healthcare-literate and commercially ...

technical and business stakeholders. Support the ongoing optimisation and improvement of Ariba processes and associated ways of working. Develop, maintain and enhance user guidance, knowledge articles and process documentation. Maintain and support the Ariba Support Hub SharePoint site , ensuring information remains accurate, accessible and relevant. Contribute to continuous improvement … complex or large-scale organisation. Experience investigating and resolving operational, process and systems-related issues while maintaining a high level of customer service. Strong knowledge and understanding of Source-to-Pay (S2P) processes and procurement governance principles. Excellent written and verbal communication skills, with the ability to explain technical ...

service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Plan and manage the rota that keeps support cover running and the out of hours … where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain ...

Engineer Enterprise Knowledge Base (EKB) Role Overview We are looking for an experienced AI Engineer to design, build, and deploy enterprise-grade AI solutions that enhance knowledge discovery, retrieval, and automation. The ideal candidate will have strong expertise in Generative AI , Large Language Models (LLMs) , AI Agents … Vector Databases Python , SQL , REST APIs Git , CI/CD Cloud Platforms (Azure, AWS, or GCP) LLM & AI Agent Testing and Evaluation Desirable Skills Knowledge Graphs Semantic Search Responsible AI Token Optimisation & Cost Management AI Evaluations (Evals) Re-ranking Techniques Caching Strategies Preferred Experience Experience designing and implementing ...

Service Desk team Managing SLAs, KPIs, ticket performance and operational metrics Driving continual service improvement across the function Reviewing and improving processes, documentation and knowledge management Analysing recurring incidents and supporting root-cause and post-incident reviews Managing escalations and supporting Major Incident activity Working closely with resolver … experience and promoting a strong customer-service culture Supporting the development and adoption of incident playbooks and escalation processes Working alongside Change and Problem Management to reduce recurring issues Producing clear reporting around service performance, incident trends and operational performance The role will also have exposure to Halo ITSM ...

Purpose of the role To act as source of expertise internally and for Key loop Customers in respective region. Develop, evolve, and retain knowledge to address the delivery requirements for the associated products like DMS, Manufacturer Systems (MS), Country Specifics (CS), Layered Applications, Keyloop acquired products and partner applications. … with Key loop deployment methodology Surestart. Also attend product reviews to ensure ongoing skills development, through amongst other methods the maintenance and formalization of knowledge management (collateral/artefacts/testing docs) to meet the current and expected business needs and outcomes. Role & Responsibilities Standardization, efficiency, and adaptability ...

InHealth Group is seeking a Knowledge Management Coordinator to structure and govern organisational knowledge across clinical, operational and digital channels. You will help surface trusted information through SharePoint, intranets, and knowledge bases while shaping content for chatbots and Voice AI. You will work with diverse teams … capture, organise and improve knowledge, ensuring accuracy, version control and accessible delivery across channels. #J-18808-Ljbffr ...