26 to 46 of 46 Knowledge Management Jobs in the UK excluding London

multiple agentic AI projects, ideally spanning both industrial and academic environments. Should be comfortable working at the intersection of large language models, symbolic reasoning, knowledge representation, workflow orchestration, evaluation, and full-stack (web) product development. This is a role for someone who can move from research concepts to working … modern agent frameworks and orchestration tools. Develop agentic workflows that go beyond chat, including complex analytical pipelines, multi-step research workflows, tool-using agents, knowledge-grounded agents, and structured decision-support systems. Work with knowledge-based AI architectures, including retrieval-augmented generation, knowledge graphs, symbolic rules, structured ...

increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics … definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service ...

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireKnowledge Data and Systems Specialist Job Title: Knowledge Data and Systems Specialist (Associate) Location: Nottingham - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We re on a mission to be a force for good … like working at Capital One UK. About the Role The purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting ...

development. Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams. Quality Assurance … customer service and technical accuracy. Reporting & Analysis: Generate weekly and monthly KPI reports to identify technical trends, recurring faults, or team training gaps. Knowledge Management: Maintain and expand the Service Desk Knowledge Base to empower analysts and promote end-user self-service. What We Are Looking ...

development. Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams. Quality Assurance … customer service and technical accuracy. Reporting & Analysis: Generate weekly and monthly KPI reports to identify technical trends, recurring faults, or team training gaps. Knowledge Management: Maintain and expand the Service Desk Knowledge Base to empower analysts and promote end-user self-service. What We Are Looking ...

rare opportunity to become the firm's first dedicated data specialist. You will help shape how the firm uses data, AI and knowledge assets to improve legal service delivery. You will work closely with lawyers, IT, Risk, Finance, Marketing and innovation colleagues to build data models, develop reporting, support … ready knowledge repositories and identify opportunities for better use of data across the firm. Key responsibilities Build and develop the firm's legal knowledge data model Analyse business, client, matter and knowledge data Create dashboards, reporting and insight Support AI, automation and innovation projects Prepare structured ...

infrastructure resilience initiatives. Monitored infrastructure performance, security, and compliance, ensuring alignment with organisational standards and best practices. Mentored junior team members and promoted knowledge sharing across technical teams. Participated in an on-call rota, providing support for critical infrastructure and datacentre operations. Key Skills & Technologies Microsoft Azure (IaaS) Terraform … Active Directory & Azure AD SSO, MFA, RBAC, SAML, LDAP PowerShell Scripting Networking (Firewalls, Routing, Subnets, VPNs) Disaster Recovery & Business Continuity IT Infrastructure Architecture Service Management & Change Control Agile & ITIL Environments Technical Documentation & Knowledge Management Certifications (Desirable) Microsoft Azure Administrator (AZ-104) Microsoft Azure Solutions Architect ...

information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service … Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear ...

development teams, providing technical and functional support across complex system workflows. This is not a standard Service Desk role. You will build strong knowledge of application behaviour, data flows, integrations and user needs, helping to improve system stability, user experience and the overall support model. What … resolve defects. Provide direct guidance to users experiencing more complex system issues. Communicate clearly on ticket ownership, progress and expected resolution timelines. Maintain knowledge articles, support documentation, process guides and reporting records. Contribute to continuous improvement across support processes, documentation and service delivery. Technical Requirements Minimum of 2 years ...

Transformation Management Office (TMO) Coordinator/Project Coordinator 2 Year Fixed Term Contract (start asap) Salary: 26.700 - 30,300 DOE On site in Plymouth 4 days per week initially, flexibility of more remote working there after Your new company The organisation is delivering an ambitious transformation programme to modernise … efficient user experience. Your new role This is a central coordination and control role within the Transformation and Operational Excellence portfolio. As a Transformation Management Office (TMO) Coordinator, you will act as the "control tower" across programmes, ensuring full visibility, governance, and consistency across all transformation activity.You will serve ...

from experimentation into scalable, secure and reliable production environments.We're particularly interested in engineers who have built AI solutions around document intelligence, enterprise search, knowledge management, NLP or Retrieval-Augmented Generation (RAG), rather than purely research-focused AI. Key Responsibilities Design, build and deploy production-ready … patterns Deliver end-to-end AI/ML pipelines covering experimentation, deployment, monitoring and optimisation Apply MLOps and LLMOps best practices across model lifecycle management, governance and production monitoring Work closely with Data Engineers, Platform Engineers and business stakeholders to deliver enterprise AI solutions Contribute to AI products across ...

Customer Experience Executive (Knowledge & AI) Hybrid 2 days in the office | c35k We're partnering with a fast-growing beauty brand to recruit a Customer Experience Executive to help shape and optimise the customer experience through knowledge management, self-service content and AI-powered support solutions. This … quickly and reducing reliance on traditional support channels. Working closely with Customer Services, Marketing, Product and Technology teams, you'll support the development of knowledge bases, AI tools and customer experience initiatives that improve satisfaction and drive operational efficiency. Key Responsibilities Create and maintain help centre, FAQ and knowledge ...

strong alignment to both firmwide and Divisional objectives, as well as identifying how success can be tracked and measured. Collaborating with colleagues in Knowledge Management and divisionally aligned roles, to ensure a coordinated, balanced pipeline of opportunities and prioritisation of resource. Participating in relevant innovation events, workshops, etc. … skills required: A solid understanding and grasp of GenAI and its applicable capabilities/potentials, with some practical experience in harnessing for value. Change management/process improvement experience Strong stakeholder engagement and management skills Experience of identifying and effectively implementing improvements into practice. A passion for innovation ...

Process Innovation * Take ownership of the company's AI implementation roadmap within customer service, identifying opportunities to deploy Claude AI for automation, triage, knowledge management, and response efficiency. * Design and implement workflows and automations that reduce manual effort, improve response times, and free the team to focus … decisions. * Support the building and maintenance of a successful customer service strategy for the new product Profile Essential * Proven experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. * Demonstrable track record of hitting SLA targets and delivering a high ...

learning, and intelligent automation. The individual leader will drive enterprise-scale AI adoption focused on operational efficiency, demand forecasting, customer engagement, revenue optimization, inventory management, and business process transformation. This position reports to the Chief Digital Officer and is key member of the global Abcam Digital Department. The Senior … sales, marketing, customer success, market intelligence, and commercial analytics Drive intelligent automation and generative AI adoption to enhance workflows, sales enablement, customer communications, and knowledge management Define and deliver the enterprise data strategy, including governance, integration, and data standards Identify and prioritise high-impact AI use cases (e.g. ...

Azure, or equivalent experience. Previous experience in a technical second-line support role. Strong analytical skills and a creative approach to problem solving. Knowledge of the Microsoft stack, including Entra ID, Azure, SharePoint Online, M365, Exchange Online and 3rd party backup solutions. Experience with Windows 11 endpoints, Apple mobile … devices, and Windows Server 2019+. An ability to work with security in mind in approach to all fixes. A working knowledge of TCP/IP, DNS, DHCP, Firewalls, Switches, and Wireless Access Points. Experience working with a service desk or ITSM system such as Freshdesk, Zendesk, Halo, or Jira ...

Azure, or equivalent experience. Previous experience in a technical second-line support role. Strong analytical skills and a creative approach to problem solving. Knowledge of the Microsoft stack, including Entra ID, Azure, SharePoint Online, M365, Exchange Online and 3rd party backup solutions. Experience with Windows 11 endpoints, Apple mobile … devices, and Windows Server 2019+. An ability to work with security in mind in approach to all fixes. A working knowledge of TCP/IP, DNS, DHCP, Firewalls, Switches, and Wireless Access Points. Experience working with a service desk or ITSM system such as Freshdesk, Zendesk, Halo, or Jira ...

agent systems where appropriate Leverage modern orchestration frameworks to improve customer outcomes AI Infrastructure & Architecture Build scalable AI foundations and pipelines Develop retrieval and knowledge-management systems Implement evaluation, monitoring and governance frameworks Ensure solutions are secure, reliable and production-ready Strategic Contribution Work closely with founders ...

site as required. Core Duties: Improve the cyber security of systems and information by supporting cyber assurance services throughout different project stages. Enhance knowledge management and mitigation of cyber risks within the organisation. Work under direction within a clear framework of accountability, using discretion in identifying and responding ...

with enterprise architecture, scalability, performance, and security standards. Champion DevOps best practices including automation, monitoring, observability, and operational excellence. Maintain robust security controls, vulnerability management, and compliance standards. AI-Assisted Engineering Act as a hands-on contributor to software development activities. Drive adoption of AI-assisted coding tools such … code generation platforms. Establish best practices for safe, secure, and effective AI-assisted development. Embed AI-enabled workflows across design, coding, testing, documentation, and knowledge management. Ensure AI-generated outputs meet engineering, security, and architectural standards. Evaluate emerging AI technologies and identify opportunities to enhance engineering productivity and delivery ...

systems engineering principles are applied consistently across the portfolio of programmes Champion the use of Model Based Enterprise toolsets to better manage technical projects, knowledge and progress. This role offers hybrid working. How You'll Contribute The Principal Research Engineer - Systems Engineering will contribute to the following: System Engineering … Codebeamer as the tool for requirements capture and decomposition, Agile tasking across teams, Dash board Compliance reporting for safety, quality, and regulatory requirements, Wiki knowledge management. Manage team and execution Coach, support and develop the systems personnel reporting to the Principal Systems Engineer, including career progression, annual appraisals ...