Head of Service Delivery
- Location
- Metropolitan Borough of Solihull, England, United Kingdom
based on value, risk and business priority. Service governance and ITSM maturity: Own the ITSM roadmap and governance model, including incident, problem, request, change, knowledge, asset, configuration and service transition practices, ensuring standards are embedded and continuously improved. Operational readiness and change adoption: Ensure new stores, gyms, offices, platforms … technology changes transition smoothly into support with clear support models, training, ownership, knowledge, service acceptance criteria and hyper-care plans. Risk, resilience and security: Work with Cybersecurity, Infrastructure, Systems and Business Systems teams to identify and mitigate service risks, strengthen controls, improve resilience and ensure operational processes protect systems ...