Job summary The Performance & Business Intelligence Team has a fantastic opportunity for an enthusiastic professional to join our team as Business Analytics Manager. We are looking for a motivated, proactive self-driven individual who is ready and willing to make an impact in our small team. We are a … be passionate about delivering positive change, embrace problem-solving opportunities, and take pride in data quality. You will be responsible for the production of performance reports, the development of new dashboards in Power BI while overseeing the maintenance and modifying existing ones, creating and running SQL queries to provide … the role. This role is hybrid, with a mix of home working and office. Main duties of the job The overall purpose of the Performance and Business Intelligence manager role is to identify and support performance improvement and sustainability by developing and managing robust performancemanagementMore ❯
Job summary The Head of Performance will be responsible for leading Digital Health and Care Wales's performancemanagement framework to support the delivery of the organisational strategy and transformation programme to enable a successful transition to a product and service delivery operating model. The post holder … will be responsible for ensuring the organisation measures, monitors and manages performance against agreed strategic objectives, targets and standards (national and local) by providing a comprehensive performancemanagement service to the business to enable effective decision making. The Head of Performance leads the performance team … and, more broadly, a community of practice, acting as the key point of contact for organisational performance data insight and coordination across DHCW and externally with key stakeholders such as Welsh Government. The role will lead on addressing complex performance issues by ensuring effective performance escalation processes More ❯
City, Cardiff, United Kingdom Hybrid / WFH Options
Yolk Recruitment
Head of Performance Salary: 79,996. rising to 86,885 Location: Hybrid working (Main offices - Cardiff & Swansea) Digital Health and Care Wales (DHCW) was established in April 2021 and provides word leading digital services, empowering people to live healthier lives and is transforming health and care for everyone in … the best talent in the UK! We are currently working with them to recruit a Head of Performance. The Role As the Head of Performance, you will be the strategic lead for the performancemanagement framework, driving high standards and embedding best practices across NHS Wales. You … in translating data into actionable insight to support executive decision-making and improve service outcomes. What You'll Be Doing Lead the organisation's performancemanagement strategy in alignment with strategic objectives, lead and embed digital performancemanagement best practices. Guiding and leading a team of More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Yolk Recruitment
Head of Performance Salary: £79,996. rising to £86,885 Location: Hybrid working (Main offices - Cardiff & Swansea) Digital Health and Care Wales (DHCW) was established in April 2021 and provides word leading digital services, empowering people to live healthier lives and is transforming health and care for everyone in … the best talent in the UK! We are currently working with them to recruit a Head of Performance. The Role As the Head of Performance, you will be the strategic lead for the performancemanagement framework, driving high standards and embedding best practices across NHS Wales. You … in translating data into actionable insight to support executive decision-making and improve service outcomes. What You'll Be Doing Lead the organisation's performancemanagement strategy in alignment with strategic objectives, lead and embed digital performancemanagement best practices. Guiding and leading a team of More ❯
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
provide at scale and nationally. You will build and maintain effective stakeholder relationships, bringing sound influencing skills to support managing complex and challenging contractual performance on behalf of the NHSBSA. You will drive value and efficiencies, embed transformational change and look to continuously improve service provision, performance and … user interfaces and utilising data, to meet user needs of rapidly developing and complex national business processing. Effectively design and deliver estates and facilities management projects. Ensure NHSBSA access to effective property management tools to optimise value generated from estate. Lead on government major strategic projects and programmes … implementing procurement strategy and managing high value contracts including £multi-million/billion negotiations, high profile implementation and complex performancemanagement regimes. Inspire, develop, and empower our talented operational and delivery leaders, promoting the importance of robust governance and collaborative working to deliver sustainable transformation. Lead a large More ❯
Leicester, Leicestershire, East Midlands, United Kingdom
Reed Technology
Job Title: 12-month FTC Performance Manager Salary: up to £46,344 Service/Section: Business Intelligence Service Base/Location: Leicestershire Job role: full time, remote with occasional travel to site I am delighted to be working with an East Midlands Local Authority who are in a really … good position and are continuing to expand in other areas. They are currently seeking a Performance Manager with a passion for social care and data and for someone who really wants to make a difference. As the Performance Manager the duties will involve managing a team of analysts … to create children's social care intelligence, including Tableau data dashboards, statistics, inspection data, statutory and other returns, performance reports, and Mosaic system data analysis. Also Providing expert support, challenge, and guidance on all aspects of performancemanagement for the Children's Social Care service area. Main More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Altia Intel
solutions significantly save time on investigations and reduce costs in areas such as criminal and civil investigations, fraud and financial investigation, incident and investigation management and a variety of covert fields. Our experienced team is dedicated to providing our clients with the support and care they need, ensuring they … developing the HR function, ensuring a high-performing and engaged team. This hands-on role blends strategy with action – you will oversee talent acquisition, performancemanagement, employee development and compliance, whilst fostering a positive work culture. You will build strong relationships, guide managers, and be a trusted expert … to-end recruitment, ensuring a seamless candidate experience while attracting, retaining and engaging top talent. Employee Relations & Engagement: Promote a positive, inclusive and high-performance culture, managing employee relations, conflict resolution and performance, whilst driving employee engagement initiatives. Performance & Development: Oversee performancemanagement processes, implementing More ❯
opportunity workplace. Position : Head of Reward Location : Global, with headquarters in London Reports to : Chief People Officer Direct Reports : Reward Analyst Role Level : Senior Management Role Purpose The Head of Reward is responsible for developing and executing the company’s global Total Rewards Strategy, ensuring alignment with business goals … One, Know the Impact, and Unleash Ingenuity. The Head of Reward will lead initiatives that attract, retain, and engage employees while managing pay equity, performance-based rewards, and innovative benefits packages that support global growth and expansion. Key Responsibilities Total Rewards Strategy : Design and implement aglobal reward strategy that … includes compensation, benefits, recognition, and performancemanagement frameworks. Ensure alignment with company goals and culture, promoting a “Higher Reward for Higher Performance” philosophy. Develop scalable and flexible reward models tailored to different global regions, ensuring market competitiveness. Compensation : Manage executive compensation plans and long-term incentives, including More ❯
CIO as one of their trusted partners in leading this company to become a business-orientated organisation. You will provide leadership for cross-functional management of information and technology across the business. You will oversee functions such as technology governance, performancemanagement, reporting and the definition of … of working. You will also ensure that the organisation operates correctly through strategy and governance, as well as organisational and operational model development and performance management. Financial Management: Support in managing the annual budget covering People and 3rd party spend (2024 £44.5m). Support preparation, review and consolidation … review costs and cost structures for services and products so that the financial implications of projects and activities are communicated to the business executives. PerformanceManagement: Support in developing and managing strategic vendor and partnership relationships (internally and externally). Work in partnership with HR business partners on More ❯
within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve. Job responsibilities Operational management - MDT working Quality improvement in line with UHB's strategic vision Building capability - providing transformational leadership and support to colleagues Planning and organisation Financial … and activity managementPerformancemanagement Information management Project management Working with others Person Specification Knowledge Professional knowledge acquired through Nursing, Occupational Therapy, Physiotherapy Degree or equivalent experience or training. Evidence of quality improvement practice within professional or voluntary roles, plus further staff or project management knowledge Knowledge and experience of optimal hospital flow principles and policies Digital and data management, practice, storage and analysis and interrogation Skills Good written and verbal communication skills with all levels of staff including report writing and presentation of information Ability to manage multiple projects/work priorities More ❯
The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive … to ensure that all programmes are delivered in line with contractual expectations, within budget, and to a high standard of quality. Team Leadership and Management: Lead, manage, and support a team of Performance Managers. Provide coaching, mentorship, and professional development to ensure effective service delivery and team performance. … PerformanceManagement: Set and monitor key performance indicators (KPIs) across all services and programmes, ensuring that performance targets are met or exceeded. Take proactive steps to address underperformance and improve service outcomes in line with policy. Continuous Improvement: Implement and promote a culture of continuous improvement More ❯
The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive … to ensure that all programmes are delivered in line with contractual expectations, within budget, and to a high standard of quality. Team Leadership and Management: Lead, manage, and support a team of Performance Managers. Provide coaching, mentorship, and professional development to ensure effective service delivery and team performance. … PerformanceManagement: Set and monitor key performance indicators (KPIs) across all services and programmes, ensuring that performance targets are met or exceeded. Take proactive steps to address underperformance and improve service outcomes in line with policy. Continuous Improvement: Implement and promote a culture of continuous improvement More ❯
The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive … to ensure that all programmes are delivered in line with contractual expectations, within budget, and to a high standard of quality. Team Leadership and Management: Lead, manage, and support a team of Performance Managers. Provide coaching, mentorship, and professional development to ensure effective service delivery and team performance. … PerformanceManagement: Set and monitor key performance indicators (KPIs) across all services and programmes, ensuring that performance targets are met or exceeded. Take proactive steps to address underperformance and improve service outcomes in line with policy. Continuous Improvement: Implement and promote a culture of continuous improvement More ❯
AVI-SPL provides a portfolio of Onsite Managed Service (OMS) and Video Solutions to multi-industry clients globally. This role is accountable for the management and support of one or more OMS accounts. Managing the onsite teams, the quality of service, the customer relationship, and responsible for all aspects … of post-sale service and support. It requires a proven leader, unflustered in the face of customer issues, experienced at identifying and leading high-performance individuals, comfortable working with a wide variety of clients, and capable of building operational excellence that generates high customer satisfaction. Day-To-Day Responsibilities … Account Management Complete ownership of assigned accounts ensuring best-in-class service. Develop, adopt and deliver best practice service levels across all teams. Identify, agree and own a progressive Continuous Service Improvement (CSI) programme with customer account and drive change in tandem with the peers and leaders. Working with More ❯
talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the … major service issues, ensuring efficient problem resolution for customers. Service Operations Support Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes. Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction. Work with customer success, sales teams … and third-party service providers to ensure consistent service delivery. Responsible for the selection, onboarding, and management of service partners , ensuring their competence and competitiveness. Establish and monitor performance KPIs for service partners , driving ongoing improvement in service quality. Support the development of service partner management processes More ❯
Salford, England, United Kingdom Hybrid / WFH Options
TalkTalk Business
Apply today and help us shape the future of business connectivity. The Role Reporting to the Director of Operations, the Head of Partner Operational Performance at TTB oversees the operational performance of partners in delivery and service processes. This role supports revenue realisation, sets partner strategy, and ensures … performance metrics are met. Responsibilities include optimising processes, enhancing partner performance, and fostering professionalism in service delivery. Building and maintaining relationships with key partners to drive continuous improvement is essential, along with monitoring partner productivity, delivery rates, and client satisfaction, ensuring compliance with regulatory requirements. As an ambassador … for TTB Delivery & Service functions, this role collaborates with Sales & Operations to drive continuous improvement, evaluates partner performance, and maintains strategic relationships. The role involves evaluating partner performance, maintaining senior strategic relationships, and preparing Monthly and Quarterly Business Reviews. This single contributor role, with one direct report, requires More ❯
Salford, south east england, united kingdom Hybrid / WFH Options
TalkTalk Business
Apply today and help us shape the future of business connectivity. The Role Reporting to the Director of Operations, the Head of Partner Operational Performance at TTB oversees the operational performance of partners in delivery and service processes. This role supports revenue realisation, sets partner strategy, and ensures … performance metrics are met. Responsibilities include optimising processes, enhancing partner performance, and fostering professionalism in service delivery. Building and maintaining relationships with key partners to drive continuous improvement is essential, along with monitoring partner productivity, delivery rates, and client satisfaction, ensuring compliance with regulatory requirements. As an ambassador … for TTB Delivery & Service functions, this role collaborates with Sales & Operations to drive continuous improvement, evaluates partner performance, and maintains strategic relationships. The role involves evaluating partner performance, maintaining senior strategic relationships, and preparing Monthly and Quarterly Business Reviews. This single contributor role, with one direct report, requires More ❯
of safety and health. The successful candidate will have a robust background in traditional business analysis methodologies and a proven ability to facilitate change management processes. Key Responsibilities - Change Impact Assessment: Evaluate the potential impact of proposed changes on business processes, systems, and stakeholders, identifying risks and dependencies. - Stakeholder … Management: Identify and engage with key stakeholders to gather feedback and address concerns related to change. - Requirements Gathering and Analysis: Collaborate with stakeholders to define and document business requirements, ensuring alignment with organisational goals. - Change Communication: Partner with the SHECQ Communications team to develop and implement change communication plans … and Design: Analyse current processes to identify areas for improvement, designing and documenting new processes that support change initiatives. - Change Readiness Assessment: Work with PerformanceManagement and Supply Chain teams to assess supplier organisations' readiness for change and develop mitigation strategies. - Implementation Support: Assist with change implementation, providing More ❯
with key stakeholders and suppliers. Key Responsibilities: Leadership: Develop and manage technical strategies, ensuring IT services meet both operational and strategic demands. Service Desk Management: Lead an effective IT Operations Service and Service Desk. PerformanceManagement: Develop and manage KPIs, SLAs, and other service management reporting … ensuring team performance aligns with these agreements. Quality Assurance: Ensure departmental processes for IT service desk queries are effective and approve any necessary policy or process changes. Data Analysis: Analyse service delivery data to assess performance against standards, KPIs, or objectives. Corrective Actions: Initiate and lead corrective actions … to align performance with expectations. Change Control: Ensure robust technical Change Control processes complement other governance functions. Infrastructure Optimization: Ensure applications and technical infrastructure are optimized for business continuity and growth, including data archiving, system lifecycle management, and preventative maintenance. Security Management: Configure systems and infrastructure to More ❯
with key stakeholders and suppliers. Key Responsibilities: Leadership: Develop and manage technical strategies, ensuring IT services meet both operational and strategic demands. Service Desk Management: Lead an effective IT Operations Service and Service Desk. PerformanceManagement: Develop and manage KPIs, SLAs, and other service management reporting … ensuring team performance aligns with these agreements. Quality Assurance: Ensure departmental processes for IT service desk queries are effective and approve any necessary policy or process changes. Data Analysis: Analyse service delivery data to assess performance against standards, KPIs, or objectives. Corrective Actions: Initiate and lead corrective actions … to align performance with expectations. Change Control: Ensure robust technical Change Control processes complement other governance functions. Infrastructure Optimization: Ensure applications and technical infrastructure are optimized for business continuity and growth, including data archiving, system lifecycle management, and preventative maintenance. Security Management: Configure systems and infrastructure to More ❯
of the practice: Engagement leadership: leading multiple transactional engagements in ambiguous and rapidly changing environments; Business development: building, commercialising and sustaining relationships with senior management teams for the benefit of the Firm; Leading Deal Advisory relationships with specific clients and identified key accounts, specifically in the TMT sector, and … focusing on ‘must win’ opportunities; Risk management: managing risks appropriately and ensuring the Firm's risk management frameworks are implemented appropriately and effectively; Team development: identifying and bringing on new team members, with particular emphasis on coaching and skills transfer; Personal development: participating in the career and skills … development of more junior staff and acting as a role model with colleagues and clients by living the values of the Firm; Performancemanagement: being responsible for coaching and performancemanagement of a small number of more junior staff. Required skills & qualifications: To succeed in this More ❯
data analysis, insightful reporting, and meaningful interpretation that drives real-world impact for children, young people and families. You'll lead on the capture, management, and analysis of health data from a wide range of sources, ensuring it is accurate, accessible, and supports evidence-based decision making. Your work … clearly Proficient in Power BI, Excel, DAX, Python and SQL Strong knowledge of Caldicott Guidelines , Data Quality Standards and UK GDPR Experience supporting strategic performance reporting and service insight Able to manage competing priorities, work to tight deadlines, and stay focused under pressure Collaborative, values-led and confident building … Competitive contributory pension scheme 24/7 Employee Assistance Programme and OH service Enhanced sick pay Excellent learning & development opportunities and career progression Annual performance/salary review Help us to make a positive change to the lives of children and young people! This is a 12 months Fixed More ❯
Maidenhead, England, United Kingdom Hybrid / WFH Options
Wireless Logic Ltd
yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks , we … a leader(and definitely a doer) who understands the business and its DNA make up, and in turn designs and delivers impactful development and performance solutions. The Learning & Development Consultant is not about off-the-shelf solutions; it requires someone who can tailor programs to meet the specific needs … of the Group and each business within it, fostering collaboration, knowledge sharing, inspirational management, innovative and entrepreneurial thinking, and ultimately driving growth and of course customer satisfaction. This role is ideal for someone who is passionate about learning and development and ready to make a significant impact on the More ❯
a leader(and definitely a doer) who understands the business and its DNA make up, and in turn designs and delivers impactful development and performance solutions. This role is not about off-the-shelf solutions; it requires someone who can tailor programs to meet the specific needs of the … Group and each business within it, fostering collaboration, knowledge sharing, inspirational management, innovative and entrepreneurial thinking, and ultimately driving growth and of course customer satisfaction. This role is ideal for someone who is passionate about learning and development and ready to make a significant impact on the business. The … direct reports but includes a collaborative HR team for support. Key Responsibilities: Leadership Development: Design and deliver programmes to develop current and future leaders. Management Development: Create and deploy training for managers to enhance their skills and effectiveness. Knowledge Sharing and Collaboration : Design and deliver a programme that will More ❯
recommend best practices, and ensure system efficiency Troubleshoot HR systems issues, ensuring timely resolution and minimal disruption to business operations HR Programs Development and Management: Collaborate with senior HR leaders to design, implement, and manage HR programs such as employee engagement, performancemanagement, leadership development, and wellness … workforces, fostering an inclusive and supportive global workplace General HR Support: Provide hands-on HR support across various functions, including recruitment, onboarding, employee relations, performancemanagement, compensation, and benefits administration Assist in the preparation and analysis of HR metrics, reporting on trends and key performance indicators to … senior leadership Maintain HR records, ensuring compliance with company policies and legal requirements. Collaborate with management and other departments to ensure HR initiatives are properly executed and aligned with business needs Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field A master’s degree is More ❯