26 to 50 of 143 Problem Management Jobs in England

operation of the IT Service Desk, ensuring high levels of service delivery across the organisation. The role combines people leadership, service management, operational oversight, continual improvement, and technical understanding.A key objective will be to move the team from a reactive approach towards a mature, structured ITIL-aligned service model.This … role within a busy environment supporting over 2,000 users and requires a practical, service-focused leader who has lived and breathed IT Service Management rather than operating solely in a strategic capacity. You will be responsible for: Leading and managing the IT Service Desk function and support team. ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity* Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure* Educate … with industry and company standards* Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

manage and support critical enterprise AI based applications in a fast‐paced production environment. The role requires hands‐on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business‐critical platforms. In this role, you’ll make an impact in the following ways … with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post‐release validations. Maintain incident, problem, and change records in service management tools. Drive continuous service improvement through automation, process optimization, and proactive monitoring. Participate in on‐call support ...

secure, scalable, and compliant managed services, while maintaining high standards of customer experience and regulatory adherence. Key Responsibilities Lead the end-to-end change management lifecycle (planning, assessment, approval, implementation, and review) Coordinate and facilitate Change Advisory Board (CAB) meetings, ensuring appropriate governance and approvals Assess risks, impacts … teams to align changes with business needs and risk appetite Drive continuous improvement through process optimisation, automation, and best practice adoption Support incident and problem management by linking changes to root cause analysis and corrective actions Produce governance reporting, dashboards, and insights for stakeholders Ensure change activities meet ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking … Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management, while ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking … Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management, while ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking … Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management, while ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking … Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management, while ...

complex technical issues while helping shape the future direction of operational communications at Heathrow. This role combines advanced engineering expertise with operational leadership, supplier management, service transition and stakeholder engagement. You'll work closely with customers, project teams, equipment manufacturers and engineering partners to ensure services remain resilient, supportable … antenna testing, VSWR and Distance‐to‐Fault (DTF) measurements, system optimization and coverage validation. Support infrastructure upgrades, equipment commissioning, lifecycle replacement programs and configuration management activities. Maintain accurate technical documentation, engineering standards, configuration records and operational procedures. Operational Governance & Service Improvement Lead Problem Management investigations, Root Cause ...

including: ITSM, CSM, ITAM, ITOM, IRM, CMDB. Implementing ServiceNow modules, configuration, administration + support of core ServiceNow platform. ServiceNow platform design, development, implementation, Incident Management, Service Requests, Problem Management, Change Management, Configuration Management + new releases. ServiceNow Glide Objects including: GlideRecords, GlideSystem, GlideAggregate + GlideAjax. … System integration experience using Web Services + web-based technologies including: XML, HTML, AJAX, CSS, HTTP, REST, SOAP, Agile/Scrum approaches. ITIL Service Management certification advantageous (ITIL v3 certification). ...

services are **clearly defined, documented, and aligned to operational delivery expectations*** Drive service improvement plans based on performance trends and service breaches**Major Incident & Problem Management*** Lead all **Major Incidents (P1/P2)** impacting Trading Infrastructure* Coordinate cross-functional teams and manage stakeholder communications* Drive **rapid time … restoration** and minimise business impact* Ensure **post-incident reviews (PIRs)** are completed, published, and tracked* Champion **Problem Management** including root cause analysis and systemic fixes**ITIL Framework Governance**Own and govern the **ITIL operating model** across:* Incident* Problem* Change* Configuration* Service Request* Ensure alignment with **Group Technology ...

resolve complex infrastructure issues, identifying root causes and implementing permanent solutions. Support infrastructure projects, technical implementations and service improvements. Contribute to major incident management, problem management and continual service improvement. Automation & Continuous Improvement Identify repetitive operational tasks and develop automation solutions to improve efficiency. Create and maintain … automation using PowerShell, Power Automate, Python and other suitable technologies. Develop automated deployment, monitoring, reporting and administrative processes. Support Infrastructure as Code and configuration management where appropriate. Document automation solutions and share knowledge across the wider ICT team. Promote automation best practices and continuous improvement. Collaboration Work closely with ...

modes), Environment ActiveGate installation, and OpenTelemetry (OTEL) collector/agent deployment and configuration. Design and configure dashboards (standard and custom), alerting profiles/segments, problem notifications and workflows, tagging, process (OS service) monitoring, synthetic monitors and SLOs. Implement Dynatrace log management and custom event modelling: log buckets … derived from logs. Build automation and integrations using the Dynatrace API and Dynatrace Workflows, including integration with ITSM tooling (ideally ServiceNow) for incident and problem management. Act as the technical lead on client engagements: run kickoffs and requirement-gathering workshops, manage the technical relationship with customer stakeholders, and provide ...

modes), Environment ActiveGate installation, and OpenTelemetry (OTEL) collector/agent deployment and configuration. Design and configure dashboards (standard and custom), alerting profiles/segments, problem notifications and workflows, tagging, process (OS service) monitoring, synthetic monitors and SLOs. Implement Dynatrace log management and custom event modelling: log buckets … derived from logs. Build automation and integrations using the Dynatrace API and Dynatrace Workflows, including integration with ITSM tooling (ideally ServiceNow) for incident and problem management. Act as the technical lead on client engagements: run kickoffs and requirement-gathering workshops, manage the technical relationship with customer stakeholders, and provide ...

answering general queries relating to the AIR ERP Operation. You will be accountable to the AIR ERP Service and Operations Manager, supporting the Service Management function of the Competency Centre regarding Incidents and Problems raised against the Production system. Core duties: Providing support to triage and fix Incidents … supporting the resolution of any issues that may arise Supporting Continuous Service Improvement and cost reduction activities Providing reporting and status updates to the management team as required Supporting service reviews and ensure that agreed service changes are managed to programme Essential Skills: ITIL V3/V4 Incident Management ...

support and engineering teams. The role will report into the Service Delivery Manager for the respective account along with being part of the Applications Management practice. Skills & Experience: Demonstrated strong analytical skills, problem solving/debugging skills A good attitude, strong business ethics, an analytical mind, the ability … SOAP APIs, scheduled processes, error handling and monitoring Strong OAC Technical skills covering data models/semantic models, dashboards, data visualisation, security and connection management Fusion Technical skills in BIP reports/templates, OTBI analyses/dashboards, HDL and other Fusion data load tools Participated in at least ...

customer excellence. Act as the senior escalation point for critical client incidents and complex technical issues. Partner closely with Product, Professional Services, Relationship Management and Sales teams to ensure effective resolution of customer challenges. Oversee support operations, ensuring service levels, response times and customer satisfaction targets are consistently achieved. … cloud‐based platforms, including application hosting and operational support. Advanced knowledge of Microsoft SQL Server, SSMS and T‐SQL. Strong understanding of incident management, problem management, root cause analysis and service improvement methodologies. Demonstrated ability to lead complex technical investigations involving multiple stakeholders and systems. Exceptional communication ...

more complex, multi-territory device and identity estate. The EUC Manager is the sole people manager within the function. You carry direct line management responsibility for all EUC team members and full accountability for their performance, development, and wellbeing. This is truly an exciting time to join this business … positive attitude are essential to fit into the company culture. You will have previous experience in a similar EUC Manager or IT Management role and can demonstrate a passion for supporting customers through technology. The successful candidate will have already achieved some of the below and be willing ...

Senior HPC Hardware Engineer This role is responsible for ensuring the reliability, performance, and scalability of mission‐critical HPC platforms, while leading hardware lifecycle management and infrastructure projects. The engineer will work across compute, GPU, storage, networking and data centre infrastructure, providing technical leadership and supporting the delivery … world‐class HPC solutions across our UK Data Centre. Key Responsibilities Lead the installation, maintenance and lifecycle management of HPC server infrastructure, including CPU and GPU platforms. Install, upgrade and replace server components such as processors, GPUs, storage, networking and system hardware. Perform firmware, BIOS and hardware compatibility updates ...

Service Delivery Managers Reconfiguring these products once they have been onboarded Manage Changes, Incidents and Problems using ServiceNow Skills & Experience Service Availability & Capacity Management Change Management Continual Service Improvement Incident Management Ownership & Initiative Problem Management Technical Specialism & Understanding Testing User Focus Candidate Requirements Active ...

fully supported. Lead application upgrades, enhancements and release planning. Drive continual service improvement initiatives. Manage incidents, problems and root cause analysis. Support change management and application governance. Produce documentation, service reporting and application roadmaps. Work closely with infrastructure, security and project teams. Ensure software licensing and supplier contracts remain … Contribute towards wider digital transformation initiatives. What We're Looking For We're interested in individuals who combine strong technical understanding with excellent stakeholder management skills. You'll ideally bring experience across several of the following: Application Management or Software/Application Support leadership Enterprise application ownership Supplier ...

Design services with a reliability mindset, using SLIs, SLOs, and observability practices. Implement and maintain Infrastructure as Code using Terraform across environments. Support incident management, problem management, and continuous improvement of production platforms. Contribute to observability solutions including logging, metrics, dashboards, and alerting. Support DevSecOps practices across … SLOs, error budgets, resilience, and reliability. Experience with observability and monitoring tools such as Dynatrace or similar. Experience supporting production platforms including incident and problem management. Exposure to AIOps practices and automation for proactive issue detection and resolution. Ability to work in client-facing environments and travel as required. ...

leaders and staff. Actively delivers the roll-out and embedding of Data Foundation initiatives in support of key business programs. Coordinates the change management, incident management, and problem management processes. Presents reports and findings to key stakeholders and acts as the subject matter expert on Data ...

leaders and staff. Actively delivers the roll-out and embedding of Data Foundation initiatives in support of key business programs. Coordinates the change management, incident management, and problem management processes. Presents reports and findings to key stakeholders and acts as the subject matter expert on Data ...

Customer Excellence Service Reporting both internal to Digital and the wider Trust Communications Process and Policy End-User Education Reporting and Monitoring Supplier Management Asset Management Quality Assurance and Contracts Operational Responsibilities for the Digital Assurance Teams Flexible working: As one of the few Trusts in London … very best of good work life balance. About us Digital Assurance falls within the Digital Services umbrella, which follows the ITIL standard of Service Management, empowering technology and process to ensure the customers have the best possible end result. Locations: The Digital Assurance team are based across the various ...