51 to 75 of 95 Problem Management Jobs in England

ideal candidate will thrive in a fast-paced environment and have a strong desire to continue learning and developing their technical skills. Responsibilities: * Incident Management: Efficiently handle and resolve incidents escalated from 1st line support within agreed Service Level Agreements (SLAs). * Problem Management: Analyse incident trends … prevent future occurrences. * Technical Support: Provide advanced troubleshooting and technical support for complex issues across a wide range of enterprise systems and applications. * Change Management: Review and implement changes to the IT environment, ensuring they comply with Change Management procedures and minimise disruption. * Knowledge Management: Document solutions ...

systems, taking full ownership through to resolution. Diagnosing and resolving advanced technical issues across Windows Server, Microsoft 365, Entra ID, networking, security, and endpoint management environments. Leading problem management for major and recurring incidents, conducting root cause analysis, and deploying permanent fixes via formal change control. Managing ...

Problem Lead Compass Group UK & Ireland Digital & Technology The opportunity We are looking for an experienced Problem Lead to take ownership of the problem management practice across Compass Group UK & Ireland Digital & Technology. This is a key leadership role within Service Operations, focused on preventing recurring ...

predictable service outcomes. What you will be doing Deliver standards for availability, latency, performance, capacity, and scalability. Take part in root-cause analysis and problem management for major incidents. Champion blameless post-mortem culture and ensure actions are tracked and closed. Drive infrastructure-as-code and automation across … Azure (IaaS, PaaS, networking, identity, storage) and on-prem data centre operations. Hands-on skills with infrastructure-as-code (Terraform, ARM/Bicep), configuration management (Ansible, PowerShell DSC), CI/CD pipelines (Azure DevOps, GitHub Actions). Experience with monitoring/observability tools, alert design, and dashboarding. Commercial awareness ...

supporting both corporate and personal iOS, Windows, and macOS devices. This role will drive the development of secure access solutions, work closely with Product Management on backlog refinement and prioritisation, and ensure an optimal balance between security, scalability, and user experience. 2. Key Responsibilities Design, develop, and enhance … platform enhancements and work with vendors to improve product capabilities. Provide technical leadership for ZTNA engineering initiatives and roadmap delivery. Manage complex technical issues, problem management activities, and L3 support escalations. Build and maintain technical documentation, including solution designs, release notes, testing documentation, and operational procedures. Collaborate with ...

Entra ID Support identity and access in Entra ID – MFA, self-service password reset and Conditional Access issues – working with Information Security Endpoint management (Intune, Autopilot, Apple): Manage the Windows and Apple device lifecycle through Microsoft Intune – Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching … before colleagues are affected Keep asset records accurate, and contribute to global build standards with the Intune & EUC Product Owner Continuous improvement and knowledge management: Find the cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints Shift work left: write ...

Entra ID Support identity and access in Entra ID MFA, self-service password reset and Conditional Access issues working with Information Security Endpoint management (Intune, Autopilot, Apple) Manage the Windows and Apple device lifecycle through Microsoft Intune Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching … before colleagues are affected Keep asset records accurate, and contribute to global build standards with the Intune & EUC Product Owner Continuous improvement and knowledge management Find the cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints Shift work left: write ...

Location: Huntingdon, Cambridgeshire Clearance Level: High - DV 2nd Line engineers provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, Continual Service Improvement (CSI), and Change Request (CR) work on operational essential IT Systems. Our client 2nd line engineers conduct reactive … general knowledge of SAN storage technologies; Have knowledge of 2 Factor-Authentication Technologies; Have some knowledge/experience with scripting; Have excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer; Possess excellent communication skills; Have experience ...

will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust solutions, and places customer satisfaction at the forefront. The position is primarily onsite … Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management ...

experienced SAP PSCD Functional Consultant to join a public sector programme delivering enhancements and project work relating to SAP Tax and Revenue Management (TRM) solutions. This is a challenging and varied role requiring strong functional expertise across SAP PSCD (FI-CA), excellent stakeholder management skills, and the ability … service environments. Conduct impact assessments and contribute to solution design and project planning activities. Ensure documentation is completed to appropriate standards and methodologies. Support problem management, incident resolution, and continuous improvement activities. Required Skills & Experience Strong hands-on experience with SAP Public Sector Collections and Disbursements (PSCD). ...

customers, giving them a clear, low-friction route onto the platform. Key responsibilities - Platform engineering Lead design and build of Azure Landing Zones: management groups, subscription vending and hub-and-spoke networking. Own the provisioning pipelines and a reusable Terraform/Bicep module library built on Azure Verified Modules. … acceptance, with runbooks and documentation in place before handover to Cloud Run (BAU operations). Lead resolution of platform incidents, feed root causes into problem management, and reduce toil through automation as part of continual service improvement. Consumer experience and adoption Understand the consumer journey and operate ...

custody requirements. Mentor Junior Specialists and contribute to knowledge articles, troubleshooting guides and consistent support standards. Identify recurring issues and opportunities for proactive remediation, problem management, automation or improved self-service. Support planned changes, onboarding events, device refresh and site activities as part of the Tech Bar rota. … Maintain high-quality ITSM records and ensure walk-up work is fully traceable in the service-management platform. Skills & Experience Required Typically 3+ years of experience across Service Desk, desktop support, application support or End User Compute, including hands-on L1/L2 troubleshooting. Strong working knowledge of Windows ...

PRODUCT MANAGER INSIDE IR35 CONTRACT SOUTH YORKSHIRE BASED HYBRID 3 DAYS A WEEK ONSITE Own and drive the product management of messaging, integration and observability platforms, including IBM MQ, App Connect Enterprise (ACE), IBM Transformation Extender (ITX) and Instana , ensuring these services are secure, resilient, compliant, cost-effective … monitoring tools, particularly Instana , highly desirable. Skills & experience Critical Critical experience in IBM MQ is essential. Strong experience in product/service management for enterprise platforms (middleware, integration, messaging, monitoring/observability), ideally in a regulated environment. Deep knowledge of IBM MQ and solid working knowledge ...

PRODUCT MANAGER INSIDE IR35 CONTRACT SOUTH YORKSHIRE BASED HYBRID 3 DAYS A WEEK ONSITE Own and drive the product management of messaging, integration and observability platforms, including IBM MQ, App Connect Enterprise (ACE), IBM Transformation Extender (ITX) and Instana , ensuring these services are secure, resilient, compliant, cost-effective … monitoring tools, particularly Instana , highly desirable. Skills & experience Critical Critical experience in IBM MQ is essential. Strong experience in product/service management for enterprise platforms (middleware, integration, messaging, monitoring/observability), ideally in a regulated environment. Deep knowledge of IBM MQ and solid working knowledge ...

driving reliability, performance, and operational excellence across Ricoh's hybrid cloud and on-prem environments. You will help shape SRE practices, support incident and problem management, embed automation, and ensure infrastructure operations meet the highest security and compliance standards, including ISO 27001. This is a hands-on technical … knowledge of Azure and on-prem infrastructure (IaaS, PaaS, networking, identity, storage) Hands-on experience with infrastructure-as-code (Terraform, ARM/Bicep), configuration management (Ansible, PowerShell DSC), and CI/CD tooling (Azure DevOps, GitHub Actions) Experience with monitoring and observability stacks Solid understanding of OS fundamentals (Windows ...

looking for a Wintel and Security Tools Analyst to provide operational support, administration and troubleshooting for enterprise Windows infrastructure and cybersecurity tools, including endpoint management and antivirus platforms, at a UK critical national infrastructure organisation. You will keep the Windows estate healthy and tune the security tooling to protect … groups and provide IAM support Provision and maintain virtual machines, and monitor performance, availability and capacity Administer and maintain enterprise antivirus and endpoint management platforms, including agent health, deployment status and policy sync across workstations and Servers Run updates, patching and version upgrades for security software Act as technical ...

complex enterprise technology environments, with ETRM and trading technology experience Proven ability to personally troubleshoot complex production issues, with strong grounding in incident and problem management, service performance and operational stability Technical leadership across both solution direction and detailed problem-solving, with strong influencing and facilitation skills … Breadth across the stack: applications, data/databases, infrastructure, integrations and operational support, with good knowledge of environments, resilience, release management and change control Track record of defining and delivering NFRs and taking solutions through production implementation and service transition Platform stabilisation, technical debt reduction and operational transformation experience ...

Southampton - onsite 2-3 days per month Salary: up to £52,000+ on-call + excellent benefits Skills: Azure IaaS, Azure subscriptions, Azure tenant management, Azure networking, storage, virtual machines, resource groups, governance, PowerShell, Azure Automation, Microsoft Entra ID, Conditional Access, Microsoft 365 We are looking to recruit … Azure infrastructure services including virtual machines, storage accounts, networking, DNS, web apps, application gateways and load balancing Support Azure governance, access control, security, cost management and operational best practice Act as a senior technical specialist across Azure and Microsoft cloud services Design, implement and support secure, scalable Azure cloud ...

Oxford (onsite 2 - 3 days a MONTH) Salary: £45,000 - £52,000 (+ on call, excellent benefits) Skills: Azure IaaS, Azure subscriptions, Azure tenant management, Azure networking, storage, virtual machines, resource groups, governance, PowerShell, Azure Automation, Microsoft Entra ID, Conditional Access, Microsoft 365 We are looking to recruit … Azure infrastructure services including virtual machines, storage accounts, networking, DNS, web apps, application gateways and load balancing Support Azure governance, access control, security, cost management and operational best practice Act as a senior technical specialist across Azure and Microsoft cloud services Design, implement and support secure, scalable Azure cloud ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. You will conduct reactive … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

technical professionals across support, engineering and field services, creating a culture of accountability, ownership and customer focus. Working closely with Service Delivery, Account Management, Security and Professional Services teams, you will ensure clients receive a world-class service experience while driving automation, standardisation and operational efficiencies across the business. … drive performance, accountability and continuous improvement. Create a high-performing culture focused on service excellence, collaboration and customer satisfaction. Manage recruitment, onboarding, performance management and succession planning. Build clear development pathways for technical staff and future leaders. Service Operations Own day-to-day service performance across incidents, requests, escalations ...

supportability, interoperability and lifecycle risk. Work with manufacturing and engineering teams to understand operational requirements, constraints and change impacts. Support patching, vulnerability remediation, obsolescence management and recovery planning. Comply with IT policies, technical standards, change controls, safety requirements and manufacturing procedures. Problem Management and Continuous Improvement Investigate … hardware, networks, peripherals and business applications. Experience supporting technology in a manufacturing, engineering, laboratory or similarly business-critical environment. Working knowledge of incident, request, problem, change and knowledge management. Ability to assess risk, prioritise competing demands and make sound decisions within standards. Clear communication, documentation and knowledge-sharing skills. ...

projects. Act as a technical escalation point and subject matter expert. Work within an ITIL-based service environment, supporting SLAs, KPIs and change/problem management. Participate in a 24/7 on-call rota. Build strong customer relationships and deliver a high level of technical service. Occasionally travel … servers VMware ESXi/vSAN Load balancing and network monitoring Defender/Sentinel/SIEM HLD/LLD documentation ITIL, incident/change/problem management About You You'll be a proactive, self-motivated Network Engineer with: Strong troubleshooting and problem-solving skills Excellent communication ...

raise standards, and keep complex platforms healthy as the business expands. This role covers the full engineering picture for the workstream, including user account management, PKI, payments, and compliance. If you enjoy building high-performing engineering organisations in a regulated, high-volume environment, this could be your next move. … teams to keep production systems healthy, spotting and resolving problems before they impact customers. Secure the Platform: Oversee identity and user account life cycle management, PKI, and payment-related engineering, ensuring they are robust, auditable, and aligned to PCI-DSS and ISO 27001. What you'll bring Proven experience ...