51 to 75 of 143 Problem Management Jobs in England

core infrastructure, including data centres, LAN/WAN, Wi-Fi, and server environments Define, implement, and enforce robust SOPs for backups, disaster recovery, patch management, and hardware lifecycle Ensure reliable connectivity between legacy core systems and modern application platforms Oversee internal security monitoring and collaborate with external security partners …/MDR) Lead incident and problem management activities, including root cause analysis and service restoration Leadership & Vendor Management Lead, mentor, and develop a high-performing infrastructure and network team Act as the primary point of contact for ISPs, vendors, and Managed Service Providers Manage infrastructure budgets, including ...

Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident management, service monitoring, change management, problem management. Key Responsibilities: Own the IT Service Desk platform ensuring it’s fit for purpose and provides the correct … operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations. Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity. Act as the senior escalation point for major incidents, coordinating technical resources and business communications. ...

classroom. This is an exciting opportunity for a passionate individual with an aptitude for information technology. The successful candidate will have the oversight and management of the IT Helpdesk who provide ICT support to Eton staff and pupils. Due to the needs of the school and the department … sport and leisure facilities, and discounts with local retailers and businesses. Main Duties Contribute and deliver on the IT strategy as part of the management team. Manage and develop the IT Helpdesk team members. Oversee the ticketing system to ensure 1st and 2nd line requests are categorised, prioritised ...

Technologies O365 Administration Experience Essential Significant experience managing a medium sized Service desk or I.T. technical support role. Supervising Staff To have at significant management experience solving computer based systems at a senior level Must understand and be conversant with all of the following operating systems and enterprise management … Desktops and applications Must have in depth knowledge of software deployment Must have knowledge of Group Policy configurations Must have experience of Mobile Device Management Incident\problem management Desirable Powershell Scripting Packaging Change Management Ability to analyse data Anti-Malware software NHS Applications Experience of implementing ...

. About the Role We are looking for a Systems Engineer to support enterprise systems through research, design, systems engineering, operational support, and change management activities. In this role, you will help maintain system stability, troubleshoot complex technical issues, support automation initiatives, and work closely with development, support … escalation for operational exceptions. Collaborate with development teams, support groups, and vendors to coordinate activities and resolve issues. Support system monitoring, reporting improvements, and problem recovery efforts. Manage and support change implementation, service requests, and operational processes. Create, execute, document, and close tasks, changes, and requests in accordance with ...

keep everything in top shape. Want to come and be a part of it? What will you be doing? Youll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team supporting services that underpin Critical National Infrastructure Youll … proactive and Reactive within Incident and Problem Management Youll carry out Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What youll bring? Youll bring experience with supporting OSS systems ...

remediate infrastructure and application vulnerabilities in line with security requirements. Drive automation initiatives to improve efficiency, consistency and service reliability. Support infrastructure lifecycle management, including upgrades, refreshes and decommissioning activities. Monitor system performance, availability and capacity, proactively addressing issues before service impact occurs. Lead infrastructure-related incident resolution, root … cause analysis and problem management activities. Coordinate infrastructure, network and firewall changes through established governance processes. Maintain technical documentation, operational procedures and support runbooks. Collaborate with security, cloud, network, application and database teams to ensure stable and secure service delivery. Contribute to continuous improvement initiatives across infrastructure operations ...

summary The D&I Systems Operations Lead will be responsible for the overall management and performance of the Systems Operations team.Ensures that the Systems Manager is informed with regards to the operational capacity and functionality of the server estate. This includes improvements, risks, changes, and problems.Manages multiple infrastructure projects … range of specialist and complex D&I issues, following the relevant technical strategies, policies, standards, and practices.Responsible for ensuring a structured approach for problem, incident, and change management processes. Primarily remote working with some on site duties as and when required. The role is part ...

implementing long-term solutions to prevent recurrence. The post holder will manage and develop the Infrastructure Team, drive proactive monitoring, maintenance and lifecycle management, and lead the delivery of infrastructure projects aligned to strategic priorities. In addition, they will ensure robust governance around change, security and compliance, supporting … dads, brothers and sisters. Job description Job responsibilities Lead, supervise and support the Infrastructure Team on a day-to-day basis, ensuring effective workload management, staff development, mentoring and delivery of a high-quality service. Lead the management and resolution of complex 3rdline incidents escalated from Desktop ...

resolve advanced desktop, laptop, mobile, collaboration, networking, and application issues. Troubleshoot Microsoft Windows, macOS, Microsoft 365, Teams, Outlook, VPN, printing, authentication, and endpoint management issues. Perform root cause analysis for recurring user issues. Coordinate with resolver groups to expedite issue resolution. Deliver high levels of first-time … support resources. Serve as the single point of contact for local support. Create SOPs tailored to each location. Device Life cycle & Asset Management Contact Centre Technology Support Problem Management & Service Improvement Governance, Security & Compliance Skills & Experience 3-5 years' experience in on-site IT support, end-user ...

automation across infrastructure deployments. Work closely with development teams to enable self-service infrastructure. Champion cloud security, governance and best practice. Support networking, identity management and hybrid cloud connectivity. Lead technical investigations, problem management and root cause analysis. Contribute to architecture decisions, technical standards and continuous improvement. … Knowledge of container technologies such as Docker and Kubernetes/EKS. Experience managing Windows Server and Linux environments. Good understanding of cloud security, identity management and compliance. Experience with monitoring, logging and observability platforms. Strong troubleshooting and performance optimisation skills. Comfortable working within Agile, DevOps and multidisciplinary delivery teams. ...

major incidents, managing Dell VxRail and VMware VCF platform lifecycle operations, overseeing Veeam backup architecture and Azure DR strategy, and delivering capacity management reporting. You'll present complex RFCs at the weekly Change Advisory Board, manage vendor escalations with Dell, HPE, VMware (Broadcom) and Microsoft, and contribute to quarterly … call rota as the most senior responder, providing escalation support when the team needs it. What you'll be doing Incident response & problem management * Lead technical response to P1 and P2 major incidents * Own root cause analysis, delivering RCA reports within 5 working days of closure * Chair post ...

Benefits: Excellent Benefits/Bonus Location: Kings Langey (WD4) Hertfordshire The ideal Support Engineer will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will provide … responsible with the following: Lead, mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk ...

architecture goals Drive security technology evaluations and proof-of-concepts Build strong cross-organisational relationships and influence architecture/stakeholders Support security technologies lifecycle management Ensure security is embedded across wider technology domain architectures (working with other architects) Conduct/assist with peer reviews Evaluate and assess security risk … throughout application and system lifecycle management Stay current with security technologies and recommend adoption based on risk mitigation and business value Advise leadership on cybersecurity issues, processes, products and services Maintain oversight to ensure appropriate security controls are included in design and implementation Act as the cybersecurity SME contributing ...

logged and updated throughout their lifecycle. Collaborate with infrastructure teams and third-party suppliers to resolve incidents quickly. Identify recurring issues and contribute to problem management and service improvements. Create and maintain knowledge base articles and technical documentation. What we're looking for in the IT Support Engineer … account administration and Joiner, Mover, Leaver processes. Mobile device support (iOS and Android). Teams telephony, printers and other end-user technologies. IT Service Management (ITSM) tools and working within SLA-driven service desks. Troubleshooting technical issues with strong analytical and problem-solving skills. You'll also have ...

logged and updated throughout their lifecycle. Collaborate with infrastructure teams and third-party suppliers to resolve incidents quickly. Identify recurring issues and contribute to problem management and service improvements. Create and maintain knowledge base articles and technical documentation. What we're looking for in the IT Support Engineer … account administration and Joiner, Mover, Leaver processes. Mobile device support (iOS and Android). Teams telephony, printers and other end-user technologies. IT Service Management (ITSM) tools and working within SLA-driven service desks. Troubleshooting technical issues with strong analytical and problem-solving skills. You'll also have ...

design standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue … automation initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Essential Experience & Skills Proven experience as a Service Delivery Manager (minimum 3 years). ...

Strong experience supporting and operating cloud-based data platforms Commercial experience with Microsoft Fabric and/or Azure data services SQL Server administration and management experience Experience handling incidents, problem management and change requests within SLA-driven environments Strong troubleshooting and analytical skills Ability to work effectively … Desirable GitHub and GitHub Actions Terraform and Infrastructure/Platform as Code Cloud monitoring and observability tooling Alerting and operational monitoring platforms Cloud cost management and optimisation Zero Trust architecture experience Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply ...

manage day-to-day operations for a household-name global retail brand. You will balance hands-on technical escalation with hands-off team management to deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts. … route them to higher-tier teams when needed. Quality & Performance: Conduct ticket audits, monitor call quality, and track weekly/monthly KPIs. Knowledge Management: Maintain the Knowledge Base to improve first-line resolution and self-service options. Requirements Proven experience in a Team Lead, Senior Analyst, or Supervisory ...

Umbrella Location: Exeter Job Description Responsible for supporting, managing, and maintaining single applications or full application services suites. Key tasks include monitoring, batch process management, and user/security administration. May also involve end-user computing tasks like technical troubleshooting, hardware maintenance, and collaborating with Incident or Problem … multi-disciplinary team supporting Vortex and its users. Assist with testing, verification, and feedback on Vortex system functionality. General Skill Requirements Configuration Management: Maintain secure application configurations and accurate documentation. Service Availability and Capacity Management: Oversee components to meet business requirements and KPIs. Change Management: Implement authorized ...

organisations they may carry out the duties of an end user computing engineer, such as fixing technical problems, maintaining hardware and liaising with the Problem or Incident Manager. Typical Skills: Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location … users Assisting with testing, verifying and providing feedback on system functionality provided by Vortex development teams when required. General skill requirements include: Configuration Management Maintain secure configurations and accurate information. Service Availability and Capacity Management Manage service components to ensure they meet business needs and KPIs. Change Management ...

experience with Microsoft 365, including Teams administration Experience with Active Directory, user provisioning, and Joiners/Movers/Leavers processes Strong experience with endpoint management tools such as Intune, SCCM, Autopilot, and MDM Ability to triage, troubleshoot, and resolve complex endpoint and user issues Experience of incident and problem management within an ITIL framework Knowledge of endpoint security, networking fundamentals, and print management Use of scripting or automation to improve efficiency Strong communication skills and a structured, methodical approach to problem solving ...

/11/2027 RATE - £500 - £570 MUST BE PAYE THROUGH UMBRELLA Role Description: The role holder will adhere to the Group Major Incident Management processes & procedures to efficiently manage and communicate the recovery of IT services. Capture accurate incident lifecycle milestones & drive improvement of recovery times. The role … holder is responsible for ensuring that all known root cause details are documented and appropriately communicated via Major Incident Reviews in conjunction with the Problem Management discipline to track actions and prevent a recurrence of the incident. For all incidents whereby service outage is experienced, the role holder ...

play a key role in ensuring critical services remain secure, resilient and aligned to business needs. You'll be responsible for service performance, risk management, continuous improvement initiatives and supporting the successful transition of new technologies into operational support. Key Responsibilities Oversee Infrastructure, Network and End User Computing services … Drive service performance across Incident, Request and Problem Management processes Manage operational risks, controls and compliance activities Identify and implement service improvements and efficiencies Support technical teams through coaching, development and mentoring Coordinate planning activities and contribute to Agile delivery practices Ensure successful transition of projects ...

point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA’s•Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels•Adding to and updating all Knowledge Management systems to help support … service levels•Responsible for delivering assigned enablement projects to time and budget to achieve agreed objectives•Ensure that all changes follow the internal change management processes Decision Making/Freedom to Act: •Provides on-call support outside of regular business hours, as needed.•Due to the nature ...