101 to 125 of 125 Problem Management Jobs in the UK excluding London

service standards, manage customer issues and work closely with internal technical and project teams to continually improve service delivery. Key Responsibilities Manage and drive problem records through to resolution. Monitor service performance, system capacity and trends. Produce and present customer-facing service reports. Support customer onboarding and new project … attention to detail. A proactive, analytical approach with the ability to manage competing priorities. Desirable: Experience with application support, Jira, Zendesk, change/problem management, BI tools or software development environments. What's on Offer? Salary up to £35,000. Company-funded healthcare plan. Life assurance and company ...

raise standards, and keep complex platforms healthy as the business expands. This role covers the full engineering picture for the workstream, including user account management, PKI, payments, and compliance. If you enjoy building high-performing engineering organisations in a regulated, high-volume environment, this could be your next move. … teams to keep production systems healthy, spotting and resolving problems before they impact customers. Secure the Platform: Oversee identity and user account life cycle management, PKI, and payment-related engineering, ensuring they are robust, auditable, and aligned to PCI-DSS and ISO 27001. What you'll bring Proven experience ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

directly. About the role: The Mulesoft Support Consultant forms part of the SJP Applications and Data Support team that is central to effective application management and maintaining high availability of production systems supporting many business functions, the partnership and clients. The role is responsible for the support, maintenance, monitoring … support/warranty handover etc). Suggesting continual improvement suggestions Providing guidance and monitoring to others in the team on complex issues Supporting the Problem Management team - providing root cause analysis and Service Outage Analysis reporting. Participating in the delivery of IT's overall objectives. Documenting and recording ...

requests and changes through to resolution, ensuring clear communication with customers throughout Support and maintain Microsoft 365 environments, including Exchange Online, identity, and access management Troubleshoot mail flow, authentication (MFA), and connectivity issues across hybrid/cloud environments Manage users, devices and policies across Active Directory and Entra … user environments Exposure to backup technologies and restore processes Familiarity with virtual environments (e.g. VMware or Hyper-V) Understanding of ITIL principles (incident, change, problem management) Awareness of security best practices (e.g. Cyber Essentials ...

operational stability of software applications and systems Own the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering … risk reduction and resilience outcomes. Drive operational excellence at scale for perimeter, proxy, and SSE services in the US, including incident, change, and problem management rigor, observability and resiliency validation practices, automation to improve repeatability and evidence quality, reduction of client and partner impact, and execution of Technology ...

across multiple trusts to extensively support applications Experience of supporting strategic planning and delivery Skills and experience Essential Extensive experience in a senior application management role within a professional IT environment planning, installing, maintaining, and supporting business applications Application incident and problem management skills Excellent systems … healthcare/clinical related applications such as PAS (Patient Administration System), EPR (Electronic Patient Record), PACS (Picture Archiving and Communications System) Has provided line-management and provide daily operational leadership to the Applications Support team Personal qualities Essential Self-motivated and capable of demonstrating initiative to solve problems ...

High DV Developed Vetting UNLEASH YOUR POTENTIAL 2nd Line engineers provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, Continual Service Improvement (CSI), and Change Request (CR) work on operational essential IT Systems. Our client 2nd line engineers conduct reactive … deployment of infrastructure components, including virtual machines and UADs. Participation in Projects-Engage in infrastructure-related projects, CRs contributing to implementation build, testing phases. Problem Resolution- Work with other resolver groups, original manufacturers, Users and suppliers to perform root cause analysis, providing technical solutions to complex problems. Key Competencies ...

days per week in the office Are you looking to take the next step in your IT career and move into IT Change Management? This is an excellent opportunity for someone looking to transition into IT Change Management, with full training, support and upskilling provided to help … long-term career in this area. We're particularly interested in candidates with a background in IT Support, Service Delivery, IT Operations, IT Service Management or Project Coordination who have a good understanding of IT environments and enjoy working with processes, stakeholders and technology improvements. You don't need ...

architect and deliver effective storage outcomes * Build in-house applications that become part of the business technology platform * Create storage tools to support problem management and preventive maintenance (including alert and capacity management) * Contribute to storage automation and observability improvements * Apply your understanding of storage virtualisation, scale ...

depend on. What you will be doing Run a reliable platform: own the availability, performance and resilience of Azure services, including monitoring, incident and problem management, backup, DR and resilience testing. Modernise: move suitable lifted-and-shifted workloads towards PaaS, serverless and containers where there is a clear … standards, reusable Infrastructure as Code patterns and deployment pipelines, making Terraform, GitOps and automation-first delivery the norm. Govern and secure: own Azure governance (management groups, policy-as-code, tagging, access and guardrails) and work with Security to meet zero trust and healthcare regulatory requirements. Drive cost-aware engineering ...

Clearance Level: High - DV Developed Vetting UNLEASH YOUR POTENTIAL You provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, CSI, and CR work. Are you ready for your next challenge? Leidos 2nd line engineers conduct repairs on all systems that Leidos ...

role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end-to-end transition of digital projects into live operational services … ensuring that all activities align with NRW's corporate project management methodologies and standards. You will play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely with project ...

estate that enables S4C's Digital First ambitions. As S4C continues its transformation into a multi-platform content publisher, digital systems, workflow and content management are at the heart of everything we do within the Product Development Team. You will report to the Lead Solutions Architect within … Maintaining and improving observability across the platform estate, including monitoring, logging, alerting, and dashboards. Supporting technical incident response and post-incident reviews, contributing to problem management and long-term remediation. Maintaining platform security standards, including access control reviews, vulnerability management, patching, and secrets management. Ensuring platform services ...

processes, tools and knowledge base WHAT YOU'LL BRING - Proven experience managing a support or service desk team - Strong grasp of incident, request and problem management - Experience reporting on trends and service performance - Flexibility to work early or late for Australian hours - Bonus: SaaS and multi-time-zone … experience WHO YOU ARE Customer-first, organised, resilient and a natural problem solver. Benefits - 25 days holiday plus bank holidays - Hybrid and flexible working options - Private medical cover - Health cash plan - Life assurance - Access to the Calm wellbeing app - Perkbox employee benefits platform - Enhanced parental leave - Cycle to work ...

processes, tools and knowledge base WHAT YOU'LL BRING - Proven experience managing a support or service desk team - Strong grasp of incident, request and problem management - Experience reporting on trends and service performance - Flexibility to work early or late for Australian hours - Bonus: SaaS and multi-time-zone … experience WHO YOU ARE Customer-first, organised, resilient and a natural problem solver. Benefits - 25 days holiday plus bank holidays - Hybrid and flexible working options - Private medical cover - Health cash plan - Life assurance - Access to the Calm wellbeing app - Perkbox employee benefits platform - Enhanced parental leave - Cycle to work ...

Clearance Level: High - DV Developed Vetting UNLEASH YOUR POTENTIAL You provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, CSI, and CR work. Are you ready for your next challenge? Leidos 2nd line engineers conduct repairs on all systems that Leidos ...

High DV Developed Vetting UNLEASH YOUR POTENTIAL 2nd Line engineers provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, Continual Service Improvement (CSI), and Change Request (CR) work on operational essential IT Systems click apply for full job details ...

paths so repeatable fixes move closer to first contact. Identify high-volume or repetitive demand suitable for workflow automation, self-service, proactive remediation or problem management. Coordinate with Tech Bar, endpoint, ServiceNow and resolver teams, retaining clear ownership until the next accountable team accepts the work. Support quality sampling … knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. Experience coaching or mentoring ...

multi-site organisation looking to recruit an Application Support Analyst to join its IT team. This is an excellent opportunity for someone who enjoys problem-solving, investigating system issues and supporting the business-critical applications that keep an organisation running effectively. This is a hands-on, second-line support … Active Directory/Microsoft Entra ID. Experience investigating application issues and interrogating system or database information. An understanding of ITIL processes, including incident and problem management. Excellent troubleshooting, analytical and problem-solving skills. Strong communication skills and a customer-focused approach. Experience with Kerridge K8 would be particularly ...

D365 platform. The role would suit someone who has experience supporting D365 and has had some exposure to product updates, enhancements or change management . You don't need to be an expert in every aspect of D365 as training and development will be provided. Working closely with business … will help ensure D365 continues to deliver value across the organisation. The Role Provide advanced application support for Microsoft Dynamics 365, including incident and problem management. Work with users and business stakeholders to understand requirements and identify improvements. Support the management of the D365 backlog, enhancements and product ...

Responsibilities Ensure the stability, performance, and availability of business-critical applications Lead application support, configuration, and ongoing optimisation initiatives Manage incidents, changes, and problem resolution in line with ITIL best practices Work closely with internal teams and third-party providers to drive system improvements Support data integrity, governance … supporting and configuring enterprise or business-critical applications. Understanding of application architecture, databases, APIs, and integrations. Knowledge of ITIL processes, especially change, incident, and problem management. Familiarity with SQL, reporting tools, and data analysis techniques (desirable). Understanding of data governance principles and best practices. This is a great ...

operational needs into technical solutions, improving system processes and ensuring applications continue to deliver real business value. Combining hands-on technical troubleshooting with application management, integrations, data and continuous improvement, this is a varied role where you'll have the opportunity to make a tangible impact. What … Experience supporting, administering or configuring business-critical applications. A good understanding of application architecture, databases and system integrations. Experience managing system changes, incidents and problem resolution. Desirable experience Knowledge of SQL, reporting tools and data analysis. Familiarity with APIs, data feeds and application-to-application integrations. Understanding of ITIL ...