51 to 75 of 85 Problem Management Jobs in the UK excluding London

point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA’s•Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels•Adding to and updating all Knowledge Management systems to help support … service levels•Responsible for delivering assigned enablement projects to time and budget to achieve agreed objectives•Ensure that all changes follow the internal change management processes Decision Making/Freedom to Act: •Provides on-call support outside of regular business hours, as needed.•Due to the nature ...

point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA's • Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels • Adding to and updating all Knowledge Management systems to help support … service levels • Responsible for delivering assigned enablement projects to time and budget to achieve agreed objectives • Ensure that all changes follow the internal change management processes Decision Making/Freedom to Act: • Provides on-call support outside of regular business hours, as needed. • Due to the nature ...

will help design, implement and maintain the organisation's cyber security capabilities.You will have a broad remit across Microsoft security technologies, identity and access management, vulnerability management, incident response, SIEM/SOAR, threat hunting and cloud security , while also providing security advice to technology projects and supporting security … capabilities. Administer and monitor Microsoft 365 security technologies , including Intune, Entra ID, Defender, Purview, Exchange Online, SharePoint and Teams. Support identity and access management, vulnerability management and security monitoring . Investigate and respond to security incidents, including SIEM/SOAR investigations and advanced threat hunting. Support security reviews ...

have excellent contract job opportunity for Problem Manager role | Remote Purpose Identify and eliminate the underlying causes of incidents, reduce repeat occurrences, and drive service improvement through structured root cause analysis and corrective actions. A person should hold active SC clearance. Contract - 4 to 6 months Location - Remote … attractive pay (inside IR35) Key Responsibilities Own the Problem Management process and governance. Lead Root Cause Analysis (RCA) investigations. Coordinate technical teams to identify underlying causes. Create and manage Problem Records. Identify Known Errors and Workarounds. Track corrective and preventative actions through to completion. Monitor incident trends ...

platforms. Monitor, troubleshoot, and resolve complex network issues across LAN, WAN, Wi-Fi, VPN, and firewall technologies. Lead technical investigations, root cause analysis, and problem management activities. Support infrastructure upgrades, migrations, and transformation projects. Maintain security best practices and support compliance requirements. Produce and maintain technical documentation, procedures … administering SharePoint Online. Experience with virtualisation technologies such as VMware or Hyper-V. Strong understanding of cybersecurity principles and infrastructure best practices. Excellent problem-solving and analytical skills. Ability to work independently and manage competing priorities. Desirable Skills Microsoft certifications (Azure, Microsoft 365, Security, or Infrastructure related). Experience ...

platforms. Monitor, troubleshoot, and resolve complex network issues across LAN, WAN, Wi-Fi, VPN, and firewall technologies. Lead technical investigations, root cause analysis, and problem management activities. Support infrastructure upgrades, migrations, and transformation projects. Maintain security best practices and support compliance requirements. Produce and maintain technical documentation, procedures … administering SharePoint Online. Experience with virtualisation technologies such as VMware or Hyper-V. Strong understanding of cybersecurity principles and infrastructure best practices. Excellent problem-solving and analytical skills. Ability to work independently and manage competing priorities. Desirable Skills Microsoft certifications (Azure, Microsoft 365, Security, or Infrastructure related). Experience ...

client is a growing UK Software product company providing workforce management software to 100’s of customers across the UK. They're investing in the maturity of their support function and are looking for a Technical Support Analyst (1st line/Service Management) to help shape how they … resolving customer issues within SLA. Own the lifecycle of significant incidents, from triage through to resolution and post-incident review. Build a lightweight problem management practice, driving root-cause analysis with Engineering. Act as the bridge between Customer Success, Product and Engineering during escalations. Improve ticketing tools, workflows ...

closely with product, development, infrastructure, and third-party support teams. Escalating incidents to 3rd Line Support where necessary. Evaluating recurring incidents and contributing to Problem Management activities. Maintaining accurate records and updates within support management systems. Delivering excellent customer service throughout the support lifecycle. What … Experience using Jira. Knowledge of Anywhere365 phone systems. Understanding of ITIL Foundation or ITIL 4 principles and best practices. Experience working within structured service management environments. All our roles are UK based. When submitting your application to Colossus, please ensure the following Your CV has your address and postcode. ...

projects. Act as a technical escalation point and subject matter expert. Work within an ITIL-based service environment, supporting SLAs, KPIs and change/problem management. Participate in a 24/7 on-call rota. Build strong customer relationships and deliver a high level of technical service. Occasionally travel … servers VMware ESXi/vSAN Load balancing and network monitoring Defender/Sentinel/SIEM HLD/LLD documentation ITIL, incident/change/problem management About You You'll be a proactive, self-motivated Network Engineer with: Strong troubleshooting and problem-solving skills Excellent communication ...

Role Overview We are looking for a Senior Cloud Network SRE/Cloud Platform Engineer with strong expertise in GCP/AWS networking, incident management, Kubernetes, and platform reliability engineering . The ideal candidate should be capable of troubleshooting complex cloud networking issues, leading production incident resolution, and driving … Peer communication . Support and manage Kubernetes platforms (GKE/EKS) . Build and maintain monitoring, alerting, and observability solutions. Perform incident response, problem management, and Root Cause Analysis (RCA). Automate operational tasks using Python and Shell scripting . Manage Infrastructure as Code (Terraform) and CI/ ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

data distribution platforms. Designs builds and optimises TSQL code stored procedures functions views and data models to produce trusted security risk reporting and records management taligned datasets. Engineers resilient batch and near real time data processing with strong data profiling root cause analysis and incident problem management. Owns … query plans indexing strategy partitioning statistics IOCPU optimisation to meet SLAs. Works with engineers analysts and control owners to translate security risk and records management requirements into robust schemas data quality rules lineage and reconciliations ensures solutions are testable supportable and compliant. Leads by example through peer reviews coding ...

related technologies who can operate across the full data lifecycle and design enterprise-level data architecture for complex programmes. These include cloud migrations, data management, data virtualisation, lakehouse deployments and the creation of modern data pipelines. You'll put client requirements and industry best practice at the heart … agent-based capabilities within data and analytics platforms* Producing architectures and designs for complex end-to-end data solutions, including data storage and management, ETL/ELT, reporting and analytics* Advising clients on architecture/infrastructure, platform and engineering best practices across data warehouse/data lake solutions ...

related technologies who can operate across the full data lifecycle and design enterprise-level data architecture for complex programmes. These include cloud migrations, data management, data virtualisation, lakehouse deployments and the creation of modern data pipelines. You'll put client requirements and industry best practice at the heart … agent based capabilities within data and analytics platforms * Producing architectures and designs for complex end-to-end data solutions, including data storage and management, ETL/ELT, reporting and analytics * Advising clients on architecture/infrastructure, platform and engineering best practices across data warehouse/data lake solutions ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

ambitions, and backgrounds. The Role Our client is a large multinational firm that provides a range of financial services, including advisory, investment, and asset management solutions. It serves a diverse set of clients worldwide, focusing on strategic planning, market operations, and long-term financial growth. What … solutions, working with third-party vendors and internal technology teams. Develop in-house applications and automation tools using Python and/or Perl. Support problem management and preventive maintenance, including alerting and capacity management. Work with storage virtualisation, distributed and scale-out file systems, software-defined storage ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing … ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing ...

control, and meets SLAs. Lead and support the team, helping them grow, perform well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything … communicator, able to explain technical issues clearly to both technical and non-technical audiences. Customer-focused, with a drive to deliver outstanding support. Strong problem-solving skills, with the ability to identify root causes and implement effective solutions. Exceptional written and verbal communication to keep both the team ...

suppliers, contracts and licences Managing and developing an IT ServiceDesk team of two Owning day-to-day IT operations: incidents, service requests, changes and problem management Staying hands-on across Microsoft Azure, Microsoft 365, Windows Server and networking Overseeing identity and endpoint tools including Entra ID, Intune ...

currently recruiting for an Engineer, NextGen IAM to join a large enterprise technology environment, working on modern, cloud-native Identity and Access Management solutions. Key Responsibilities Develop and maintain cloud-native identity services and platform components. Build APIs, microservices and event-driven integrations. Develop secure integrations with enterprise identity … runbooks. Ensure solutions meet security, performance, scalability and resilience requirements. Collaborate with Platform Engineers, Security Engineers, Architects and Product Owners. Support production incidents and problem management activities. Identify automation and continuous improvement opportunities. Participate in Agile delivery ceremonies and team activities. Maintain awareness of emerging technologies and engineering ...

providers or an IT outsourced MSP Experience holding vendors to SLAs/KPIs/policies and running formal service reviews Experience owning incident and problem management for outsourced or vendor-delivered services, including root-cause analysis Experience tracking costs/budgets and reporting to a Group Technology & Product … Experience reporting vendor performance and risk to senior/C-level stakeholders Several years (e.g. 5+) in IT service delivery or vendor/service management roles ‘Apply now’ to be considered or send a copy of your CV to Kim to set up a confidential chat (url removed ...

Intune and Microsoft 365. Support Cyber Essentials and Cyber Essentials Plus activities. Carry out maintenance, patching and monitoring. Resolve complex incidents and support problem management. Maintain documentation, asset records and security standards. About You You will have strong experience in 2nd line IT support, excellent troubleshooting skills, and good ...

Recovery test Skills & Attributes: Knowledge of relational database design fundamentals Knowledge of database components and capabilities Understanding of Continuity Mgmt including backups, Incident Mgmt, Problem Mgmt, Change Mgmt and Capacity Mgmt Knowledge of HA and DR Knowledge of database best practices A breadth of experience in Production database installation ...

security investigations and incident response, responding to events involving malware, data loss, phishing, or network intrusion, and supporting our data protection and vulnerability management activity. You will work both independently and collaboratively, sharing knowledge openly and supporting your colleagues across all regions. You will follow security best practice, apply … cyber security, SOC, or information security analyst role. Experience working within an ISO/IEC 27001 (or equivalent) accredited environment. Familiarity with ITIL service management processes, particularly Incident, Request, Change, and Problem management. Understanding of GDPR, data protection, and information governance. Hands-on experience with a SIEM platform ...

through to resolution; provide user support, user administration and customer liaison Assess and prioritise incidents Identify root cause and liaise with the Incident and Problem Management team Monitor, track and drive incident investigation, diagnosis and resolution to exceed and meet SLAs Provide technical assistance for service issues … known or reoccurring errors, major outages to live incidents for reporting purposes Maintain an awareness and understanding of incidents allowing effective communication with senior management and customers Identify patterns in incidents and possible contributing factors or causes of system failure Contribute to the ongoing internal and external knowledge documentation ...