51 to 75 of 77 Problem Management Jobs in the UK excluding London

/problems Be the first point of call for all our users Escalating IT issue to the Service Desk Supervisor where necessary Incident and problem management Completing Internal user moves including patching & cabling Asset/Configuration, Item Management Performing basic administrative support duties, as required, to meet … duties as assigned by the Service Desk Supervisor Install, maintain and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Prioritizing and managing several open cases and mini projects at one time Keep up to date with advancements in technology Review of services ...

clients and deploying IT solutions Collaborate with 3rd Line Engineers on more complex technical challenges Communicate clearly with customers and internal stakeholders Contribute to problem management and continual service improvement initiatives You’ll work closely with service desk teams, senior engineers, and client stakeholders to deliver high-quality ...

Utilise your expertise within the Microsoft 365 Admin Centres to configure and maintain a secure digital workplace, with some focus on identity and access management through Microsoft Entra. • Take proactive ownership of our business-critical applications within Power Apps. This includes providing ongoing maintenance, applying best practices to optimise … performance, and iteratively building new features to meet evolving business needs. You will support Incident and Problem Management by investigating root causes and implementing preventative measures. • Partner with technology architects, cross-functional teams, and external suppliers to translate business pain points into technical requirements. You will liaise with ...

client location Rate : Up to £450 per day (Inside IR35) The successful candidate will play a key role in the engineering, automation and lifecycle management of technologies that enable secure colleague and machine web access, with a strong focus on modern engineering practices, DevOps delivery and infrastructure automation. … proxy services, protected enterprise browsers and web/API traffic controls Support the evolution of infrastructure and security patterns for internet connectivity, browser policy management and B2B integrations Collaborate with product and platform teams on technical design, architecture and roadmap planning Conduct root cause analysis and support incident remediation ...

Nutanix AHV Nutanix Prism Strong Linux or Windows Server experience Large-scale virtual machine environments Infrastructure troubleshooting Production support environments Incident/Change/Problem Management On-call support experience What You'll Work With Nutanix clusters AHV virtualisation Prism management tools Linux and Windows server estates ...

next 12 months is to keep the platform stable and well supported/managed while providing confident technical oversight and calm, effective expectation management across the different stakeholders. You'll oversee incident/problem management , v endor performance, stakeholder engagement, and the internal support team, bringing … support understanding, enough technical depth to 'go into the system', interrogate issues, and challenge/guide the right fixes Supplier + internal team management: manage the support contract and coordinate effective delivery Stakeholder satisfaction through communication: proactive updates, expectation setting, and relationship-building Working pattern/location Mostly remote ...

global voice infrastructure. Supporting Voice platforms and interconnectivity with Enterprise telephony, Contact Center, and Transport, including managing external carriers. Participating in change and problem management reviews to enhance service reliability. Collaborating with other support teams to swiftly manage, triage, and resolve issues. Must-Have Qualifications: We're looking … Teams Admin Center, Microsoft Entra, Message Center, and Service Desk. Experience in engaging Microsoft support tickets and escalation processes. Knowledge of incident and change management processes in a core voice production environment. Nice-to-Have Skills: If you have any of the following skills, we would love to hear ...

Cyber Security (Contract) Preston based | Largely remote (site visits as required) £71.45 per hour (Umbrella | Inside IR35) 6-month contract (initially) Cyber Security Project Management experience essential We're looking for a hands-on Project Manager with strong Cyber Security experience to join one of the UK's leading … risks and dependencies to senior stakeholders Supporting service delivery against KPIs, SLAs and operational targets Driving ITIL best practice , including Service Operations, CSI and Problem Management Ensuring data quality through asset and configuration management Leading service reviews (DSR, WSR, MSR, Operations Reviews) Acting as a Business Analyst ...

experience) Nutanix AHV Nutanix Prism Large-scale virtual machine estates Linux (RHEL or equivalent) Troubleshooting across compute, storage and virtualisation Incident/change/problem management processes Production support in a 24x7 or on-call environment What You'll Work With Nutanix Prism Central/Prism Element … Youll be supporting critical hosted environments where uptime, resilience and performance are visible and valued. Theres also plenty to improve, from standardisation and lifecycle management through to automation and reducing operational risk. If you like meaningful infrastructure work rather than just ticket queues, this is a strong option. Employee ...

control, and meets SLAs. Lead and support the team, helping them grow, perform well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything … communicator, able to explain technical issues clearly to both technical and non-technical audiences. Customer-focused, with a drive to deliver outstanding support. Strong problem-solving skills, with the ability to identify root causes and implement effective solutions. Exceptional written and verbal communication to keep both the team ...

delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk Engineers. DUTIES & RESPONSIBILITIES: Overseeing incidents, requests, and problem management processes. Analysing service data … identify trends and improvement opportunities. Providing line management support to the Service Desk team. Managing major incidents and customer escalations. Taking ownership of Priority 1 and 2 tickets through to resolution. REQUIRED SKILLS: Previous experience in an MSP is highly desirable Good understanding of ITIL v3/v4 best ...

Design and deliver scalable, secure network infrastructure using Cisco technologies (routing, switching, wireless) Implement and manage next-generation firewalls (Palo Alto & Fortinet), including policy management, VPNs, and threat prevention Support and integrate Dell networking and infrastructure solutions Monitor network performance and security, proactively identifying and resolving issues Troubleshoot complex … high availability Manage and optimise site-to-site and remote access VPNs Maintain network documentation, standards, and procedures Support patching, upgrades, and lifecycle management of network devices Participate in change, incident, and problem management processes Support disaster recovery and business continuity planning About You Proven experience ...

compliant connectivity between Transform apps and those of other OpCos. Facilitate both inbound and outbound connectivity while managing risk and maintaining service integrity. Performance Management:Define and monitor service levels (availability, latency, packet loss, incident response and resolution times). Proactively address issues impacting service quality. Security & Compliance:Oversee … next generation firewall deployments, SSE/cloud security services, and enforce policy-based access controls. Ensure compliance with all regulatory and business requirements. Incident & Problem Management:Lead the network incident response, prioritization, and escalation processes. Work closely with engineering and service desk teams on rapid restoration and continuous ...

Matter Expert (SME) will be an experienced applications/systems support specialist providing expert advice and solution design skills to users along with the management of the Applications Support Specialists. The SME will provide project leadership and 2ndLine applicationssupportcoordination. The post holder will be a key member … experience Essential Extensive experience in a senior role within a professional IT environment planning, installing, maintaining, and supporting business applications Application incident and problem management skills Excellent systems and business analysis skills Understanding of equality and diversity issues and how this affects patients, visitors and staff Knowledge ...

Bash, Python) Desirable Experience Supporting large-scale, high availability Oracle environments Working in 24/7 production support environments Familiarity with ITIL incident and problem management processes ...

solution design through the delivery phases, be responsible for working through the technical challenges and decisions in partnership with the project and engagement management communities to safely deliver the solution into Live operation. We expect our solution architects to have experience of a wide range of technologies including public … internal and external senior stakeholders. Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. Relationship management of the technical relationships with vendors, third parties and the wider Capgemini. Ensure solution delivery is performed according to agreed specification. Own technical problem management ...

team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application … given on applications you have not had exposure to.) Part of your role will also be to investigate and resolve legal application incident and problem tickets, maintaining relationships with a range of stakeholders who may be challenging when reporting incidents. They are open on salary, so it will ...

team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application … given on applications you have not had exposure to.) Part of your role will also be to investigate and resolve legal application incident and problem tickets, maintaining relationships with a range of stakeholders who may be challenging when reporting incidents. They are open on salary, so it will ...

monthly and quarterly business reviews, presenting service performance data Preparing reports and performance updates for internal and external stakeholders, working alongside account directors Leading problem management -conducting root cause analysis, implementing short-term workarounds, and putting in place long-term preventative solutions Identifying and driving continuous improvement opportunities … WORKED IN: Retail technology or IT services Digital signage, AV, or managed services EPOS or payment systems deployment Network infrastructure rollouts Facilities or estate management technology Managed services for large retail or hospitality brands Interested? Please call TurnerFox Recruitment or email your ...

basic system maintenance tasks. * Assist with cyber security monitoring and remediation tasks. Process & Continuous Improvement * Follow ITIL-aligned processes for Incident, Request, and Problem Management. * Contribute to the creation and maintenance of knowledge base articles. * Identify recurring issues and highlight trends to support root cause analysis. * Support service improvements … aptitude). * Good understanding of Microsoft 365 (Outlook, Teams, SharePoint, etc.). * Good understanding of Windows operating systems and desktop environments. * Strong troubleshooting and problem-solving skills. * Excellent communication skills, both technical and non-technical. * Ability to manage workload and prioritise effectively. Desirable * Exposure to Active Directory/Microsoft ...

customer who are seeking an experienced Senior Network Engineer to join their team, combining strong technical expertise with excellent planning and project management capabilities. This is a varied and hands-on role that goes beyond configuration work. You will play a key part in supporting business-as-usual … ability to plan and deliver projects, not just execute technical tasks Experience supporting BAU environments alongside project delivery Familiarity with ITSM processes (incident, change, problem management) Strong organisational and coordination skills, with attention to detail Experience with Jira or similar project management tools For this role ...

Managing Director and the support team: Translate business priorities into operational action Provide clear feedback on risks, capacity, and performance 5. KPI & Performance Management Own and drive service KPIs, including: SLA performance Ticket ageing and backlog Escalation rates and repeat issues KPIs are used to improve outcomes, not just … Autotask (PSA) Ownership Ensure Autotask is used properly and consistently: Ticket quality and categorisation Clear workflows Meaningful reporting that supports decision-making 8. Proactive Problem Management Identify recurring issues or trends and push preventative fixes to reduce client impact and reactive workload. 9. Standards & Culture Raise service standards ...

access points Assist with SD-WAN migration projects using HP EdgeConnect Work closely with vendors and internal teams on root cause analysis and problem management Support network security, VPN connectivity, QoS, routing protocols, and Layer 7 technologies Participate in out-of-hours support and weekend shift coverage ...

issues early and improve performance over time Be the customers voice internally and hold teams to account on delivery Own SLAs, KPIs, incidents and problem management outcomes Identify service risks and deal with them before they escalate Make sure services meet contractual and ITIL expectations Support commercial conversations ...

data grows.* Collaborate with engineering teams to embed reliability and security standards into new features from the ground up.* Drive root cause analysis and problem management to proactively prevent incidents and improve the customer experience.**Essential Skills & Experience:*** Hands-on **experience with the OpenTelemetry Collector**, APIs, and SDKs. ...