76 to 85 of 85 Problem Management Jobs in the UK excluding London

infrastructure issues. Follow established engineering standards, designs and operational processes. Work alongside senior automation engineers on defined development tasks and enhancements. Support incident and problem management activities. Contribute to automation initiatives involving CI/CD and Infrastructure as Code . Maintain code and documentation using version control tools ...

networking. Exposure to automation or Scripting used in operational environments. Familiarity with version control systems (eg, Git). Basic understanding of incident and problem management processes. Awareness of observability concepts such as metrics, logs, and events. Interest in Infrastructure as Code and CI/CD practices. Contract Role … client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary ...

user support and basic customer training where required. Maintain accurate technical documentation, case notes, and knowledge base articles. Identify recurring issues and contribute to problem management and continuous improvement initiatives. Experience Required : Troubleshooting UC and telecoms platforms. Familiarity with diagnostic tools such as Wireshark and network monitoring utilities. ...

responsibilities: Leading, motivating and developing a team of IT Technicians to deliver a responsive and customer-focused service. Managing and maintaining the IT Service Management (ITSM) solution and Incident Management processes. Ensuring incidents, service requests and problems are prioritised and resolved within agreed service levels. Identifying recurring issues … driving improvements through effective problem management. Supporting the successful transition of system changes, upgrades and enhancements into business-as-usual support. Overseeing Starter, Mover and Leaver activities to ensure colleagues have the right access, equipment and support from day one. Managing the full lifecycle of IT assets, including inventory ...

incidents and deliver projects. Maintain documentation including network diagrams and configurations. Ensure infrastructure aligns with security standards and best practices. Support major incident and problem management processes. Infrastructure Network Engineer: Experience Strong experience with Fortinet firewalls. Experience with switch configuration across multiple vendors, both cloud-controlled ...

delivery, quality and continuous improvement of a proactive managed IT support service. Youll lead first and second-line support, oversee Microsoft 365 endpoint management, build automation and runbooks, improve service reporting, and help scale the service from pilot to General Availability. Youll need strong hands-on experience with Microsoft … Intune, Entra ID, Defender for Business, Windows 11 and macOS device management, ITSM/ticketing operations, SLA-driven support and people leadership. This role suits someone who is client-facing, data-driven, calm under pressure, prevention-focused and comfortable leading a support function in a growing MSP environment. What ...

Extensive experience in Windows Operating Systems and familiarity with Linux. Experience with complex application architecture across multiple technology components. Experience in application deployment technologies. Management of an integration catalogue and strong knowledge of application protocols. Strong experience of Azure Public Cloud in terms of core landing zone, compute, storage … database technologies. Deep knowledge of security principles and technologies such as Entra Id, SCIM, SSO, certificates and RBAC Models. Strong experience in service management and ITIL. Strong experience in application troubleshooting and problem management. Excellent Stakeholder Management experience across both business users and fellow technology specialists. ...

delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability to deliver results. … Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects, and global ...

Analysts and Senior Service Desk Analysts, the post holder provides day-to-day operational and developmental leadership to the team, including queue and rota management, workload planning, performance review, and mentorship. They are also the primary escalation point for any technical or service issues arising within the Service Desk. … Whilst this post is based in Chelmsford, regular travel to Norwich and other sites will be required. Main duties of the job Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents ...

3rdLineITInfrastructureandSecurityTeamLeader £50£60000,hybridflexibility. WorkingfromanMSPinCardiffresponsibleforsupervisionofthe3rdlineservicedeskteamthatprovideITInfrastructureandSecuritysupporttoclientsacrosstheUKandIreland. Technicallyhands-onrole,actingaspointofescalationfortheteamaswellasresponsibleformaintainingSLAandcontractualcommitmentsandteamleadership. Jobspec: 3rdLineServiceDeskTeamLeader Reportingto:HeadofServiceDesk Location:UK:CardiffOffice/Remote Days:Various RolePurpose The3rdLineTeamLeaderisresponsiblefortheleadership,technicaldirection,performance,andcontinualimprovementofthe3rdLineInfrastructureandSecurityfunction.Thisrolecombinesadvancedtechnicalexpertisewithoperationalleadership,ensuringthedeliveryofsecure,resilient,andhigh-performingITservicesacrosscustomerandinternalenvironments. Thesuccessfulcandidatewillpossesssignificanthands-onexperienceacrossinfrastructure,networking,cloud,endpointmanagement,andcybersecuritytechnologies.Theywillhave"battlescars ...