51 to 57 of 57 SLA Jobs in the East of England

resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team … Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from Band 4-5 staff. Facilitate resolution: Coordinate with infrastructure ...

Financial Reporting Studio and Smart View to deliver powerful financial insights. Manage quarterly updates & project delivery: Keep clients aligned with Oracle releases, change requests, SLA management and risk mitigation—ensuring customer satisfaction every step. You will have: Deep functional expertise in Oracle Cloud Financials, especially Accounting Hub Cloud integrations with …/SLA/Tax. Strong technical capabilities in reporting tools—OTBI, FRS, Smart View. Familiar with Oracle methodology (OUM/AIM), skilled at handling change requests, SR interactions, and project dynamics. Exceptional communicator with the ability to juggle multiple priorities and engage both finance and technical stakeholders. Bonus: Experience with ...

Financial Reporting Studio and Smart View to deliver powerful financial insights. Manage quarterly updates & project delivery: Keep clients aligned with Oracle releases, change requests, SLA management and risk mitigation—ensuring customer satisfaction every step. You will have: Deep functional expertise in Oracle Cloud Financials, especially Accounting Hub Cloud integrations with …/SLA/Tax. Strong technical capabilities in reporting tools—OTBI, FRS, Smart View. Familiar with Oracle methodology (OUM/AIM), skilled at handling change requests, SR interactions, and project dynamics. Exceptional communicator with the ability to juggle multiple priorities and engage both finance and technical stakeholders. Bonus: Experience with ...

Financial Reporting Studio and Smart View to deliver powerful financial insights. Manage quarterly updates & project delivery: Keep clients aligned with Oracle releases, change requests, SLA management and risk mitigation—ensuring customer satisfaction every step. You will have: Deep functional expertise in Oracle Cloud Financials, especially Accounting Hub Cloud integrations with …/SLA/Tax. Strong technical capabilities in reporting tools—OTBI, FRS, Smart View. Familiar with Oracle methodology (OUM/AIM), skilled at handling change requests, SR interactions, and project dynamics. Exceptional communicator with the ability to juggle multiple priorities and engage both finance and technical stakeholders. Bonus: Experience with ...

Bango environment Work closely across functions (including Engineering, Delivery, Finance and other Bango teams) to seek support when needed, ensuring priorities are aligned and SLA’s are met Responsible for documenting and implementing internal change requests within the operations team including full test plan. (i.e. certificate rotations) Keeping stakeholders updated … regarding any complex ongoing change, activity or incident affecting the service in line with contracted SLA’s Partner onboarding - configuration tasks for existing and new customers joining the Bango platform Monitoring set up and configuration, and regular thresholds review with first line team to ensure reduction on false alarms ...

client databases in real time ensuring data entry is accurate and complete Manage interim reinstatements and Highways Authority defects to ensure all are within SLA and fines and associated costs are kept to a minimum Produce J-orders, organise stock takes, materials and stores where required Ensure DFEs are updated … Resource Scheduling Manager, and to the client, for priority areas Receive and co-ordinate urgent/dangerous 2 hour works within the client SLA Retrieve stats for all works where required to ensure works can go ahead in a safe and timely manner Skills: Good organisational skills with the ability ...

delivering high-quality AV installation solutions across a variety of client sites, ensuring all work is completed to the highest standards and within agreed SLA targets. You will work closely with Operations, Technical, Project Management, and other key departments to ensure successful project delivery while maintaining professionalism and compliance with … Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards Support and mentor Trainee AV Engineers, assisting with their development and technical knowledge Provide detailed installation reports, including photographs and relevant ...