Digital Customer Experience Advisor
- Location
- Chelmsford, Essex, United Kingdom
building trust and fostering long-term relationships to encourage repeat business. Stay organised and self-driven, meeting deadlines and performance targets consistently Adhere to SLA requirements, ensuring all enquiries are handled within agreed timeframes Respond effectively to live chat interactions, providing accurate and timely assistance. Demonstrate fairness and integrity … mindset, demonstrating passion for delivering exceptional service and quick resolutions. Prioritise tasks effectively and manage multiple enquiries simultaneously, ensuring fast response times and meeting SLA targets. Confidently navigate multiple IT systems, using digital tools to process bookings and record outcomes accurately. Work independently while collaborating seamlessly with the wider team ...