126 to 150 of 276 SLA Jobs in London

stakeholder informing when necessary Voice of the Customer: Synthesize user and customer feedback and propose where reasonable solutions can be accommodated within maintenance scope. SLA Compliance: Collaborate closely with QA and users support to resolve user queries, ensuring the product meets established SLAs. Reporting: Conduct reporting on maintenance statistics (e.g. ...

checklists, and documentation (data dictionaries, lineage notes, known limitations) so quality expectations are repeatable and auditable. Partnering with Data Engineers on handoff contracts (schemas, SLA expectations, alerting thresholds), with Quant Researchers on analytic sanity checks, and with operations on repeatable triage when anomalies appear in production datasets. What ...

stakeholder informing when necessary. Voice of the Customer: Synthesize user and customer feedback and propose where reasonable solutions can be accommodated within maintenance scope. SLA Compliance: Collaborate closely with QA and users support to resolve user queries, ensuring the product meets established SLAs. Reporting: Conduct reporting on maintenance statistics (e.g. ...

technical support for troubleshooting and performance analysis of developed and purchased applications, including the TIE. To define, monitor and report on Service Level Agreement (SLA) performance and work with vendors to ensure contractual SLAs are adhered to. To advise and assist the Programme Management Office resources during project implementations including ...

technical support for troubleshooting and performance analysis of developed and purchased applications, including the TIE. To define, monitor and report on Service Level Agreement (SLA) performance and work with vendors to ensure contractual SLAs are adhered to. To advise and assist the Programme Management Office resources during project implementations including ...

future growth and remediation, taking into account items such as resources, Hardware and licences to ensure that service offerings are in line with contracted SLA/MSA. Collaborate with other Program Portfolios on dependencies and cross-organisational initiatives, participating in the relevant guild. Ensure that all stakeholders (IT and Business ...

across multiple client contracts. You will drive performance, coach leaders and ensure high-quality customer service, incident and work-order management, and KPI/SLA delivery. You'll build a high-performing, customer-focused culture, oversee scheduling, governance, and continuous improvement initiatives, and partner with Contract Support and Account Managers ...

FAMIS CAFM System. To ensure all Critical Service processes are developed in a common approach and meet client requirements or appropriate Service Level Agreements (SLA), as per the contractual obligations. Cover for the TD when required, for all technical activities, main interface with the site client teams. (Development of relationship ...

monitoring compliance with service agreements͏Handle technical escalations through effective diagnosis and troubleshooting of client queriesManage and resolve technical roadblocks/escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SESProvide product support and resolution to clients by performing a question ...

cycle supporting operational planning and performance decisions. This includes: Understanding changes in demand and customer contact behaviour Supporting forecasting, capacity and headcount decisions Evaluating SLA and service‐level trade‐offs Measuring throughput and productivity consistentlyIdentifying emerging risks or operational pressure points Helping leaders make evidence‐based prioritisation and resourcing decisions ...

into the Strategic Account Manager will be responsible for all day to day relationship activities of their assigned clients. This will include contract and SLA management and identifying opportunities for growth. In line with our Customer Service Principles the candidate will work closely with the account management team driving ...

adapting to local market nuances and regulatory requirements across European markets. • Commercial & Contracting — Lead RFPs, commercial negotiation, contract structuring and ongoing supplier governance, including SLA/KPI monitoring, performance reviews and continuous improvement. • Cross-functional Collaboration — Partner with Marketing, Finance, Legal and Operations teams to ensure smooth, compliant project execution ...

design, deployment, maintenance, and upgrades. Reliability Engineering: Own Ripple’s 99.9% Network availability SLA. Develop changes to architecture needed to robustly meet this SLA, and build advanced observability to accurately measure adherence. Vendor and Project Management: Manage relationships with ISPs, hardware vendors, and professional services providers. Lead cross‐functional projects ...

ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction. Key Responsibilities COMMON OPERATIONS RESPONSIBILITIES (APPLICABLE TO ALL ROLES – L2 & L3) 1. OS & Platform Patching Monthly/weekly OS and platform patching of Azure VMs and PaaS ...

design, deployment, maintenance, and upgrades. Reliability Engineering: Ownership of Ripple’s 99.9% Network availability SLA. Develop changes to architecture needed to robustly meet this SLA, and develop advanced observability to accurately measure adherence. Vendor and Project Management: Manage relationships with ISPs, hardware vendors, and professional services providers. Lead cross‐functional ...

working together to achieve efficient delivery of change through quality assurance across the commercial and tactical work streams. Ensure that Quality Assurance procedures and SLA’s are updated/created where applicable. Translate test processes and tooling methodology into wiki/confluence pages. Maintains LSEG internal control standards. Understands, follows ...

clearing capability, enabling atomic processing of swap packages within a highly regulated, low-latency clearing environment.The platform operates under strict resilience, latency (≤10 seconds SLA), and regulatory (EMIR) constraints. The DevOps function will play a critical role in ensuring high availability, automation, continuous delivery, and operational resilience, while supporting ...

smooth upgrade paths. Maintain runbooks, eligibility rules, and escalation flows with Engineering & Ops. Track and improve KPIs (FCR, CSAT/NPS, cost per ticket, SLA compliance). Drive standardisation, automation, and self-service to reduce cost-to-serve. What we need to see from you Strong background in Product Management ...

shift rota covering 24/7/365. The role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include street cabinet work, preventative maintenance, site surveys, and reporting. Engineer will be required to respond ...

what matters. What you'll do: Delivering M365 L1/L2 support for our customers. Take ownership of tickets, delivering support to SLA's.Liaise closely with customers, keeping them updated with progress. Work closely with your Team and other Delivery Centre staff. Maintain strong working knowledge of the M365 suite ...

ensure operational readiness of critical data center infrastructure. This role is accountable for maintaining high availability across electrical, mechanical, and life-safety systems; ensuring SLA performance; and driving rapid, disciplined resolution of infrastructure faults and incidents. The Senior Manager provides strategic engineering leadership for maintenance, repairs, diagnostics, system enhancements ...

Lead a team of human and AI agents to deliver against Underwriting targets Personally review referrals, when necessary, to ensure the team remains within SLA Present key MI to the leadership team on a regular basis, alongside plans of how to continually improve performance Work closely with Data Science, Engineering ...

every decision. Own data-driven, full-funnel seller growth programs from onboarding to maturity. Drive seller fulfilment and E2E lead time improvements, including dispatch SLA and delivery performance. Own and improve buyer experience and aftersales metrics (late dispatch rate, complaints, refunds, returns, NPS). Improve seller listing quality ...

functional stakeholders, and a proventrack recordof successfully designing and implementing compliant product journeys and governance frameworks. KPIs include customer journey compliance, regulatory sign-off SLA, enforcement risk management, and integration compliance. Whatyou’lldo. Regulatory implementation:Support the design, development and delivery of compliant customer journeys, propositions, and communications across VodafoneThree ...

PowerToFly is seeking a Service Delivery Manager (SDM) in the United Kingdom to own the end-to-end service experience for our clients. You will ensure services are delivered on time and to the highest ...