151 to 175 of 276 SLA Jobs in London

seeking a Head of Service Delivery for a 12-15 month FTC based in London. The role leads service delivery across multiple regions, ensuring SLA compliance, strong customer satisfaction and continuous improvement. You will oversee incident, problem, change and knowledge management, define service delivery frameworks, report KPIs, and collaborate with ...

Previous experience supervising an IT Service Desk, ideally within a law firm environment Strong understanding of IT Service Management principles Experience working with SLA and KPI driven environments Proven ability to lead, coach, and motivate technical support teams Experience managing ticket queues, joiner, mover and leaver processes ...

work both independently and collaboratively, ensuring timely fault resolution and maintaining strong client relationships. Key Responsibilities: Provide on-site technical support within agreed SLA timeframes Diagnose and resolve hardware and software faults efficiently Perform routine servicing, updates, and equipment modifications Support installation and configuration of devices Maintain accurate service call ...

work both independently and collaboratively, ensuring timely fault resolution and maintaining strong client relationships. Key Responsibilities: Provide on-site technical support within agreed SLA timeframes Diagnose and resolve hardware and software faults efficiently Perform routine servicing, updates, and equipment modifications Support installation and configuration of devices Maintain accurate service call ...

work both independently and collaboratively, ensuring timely fault resolution and maintaining strong client relationships. Key Responsibilities: Provide on-site technical support within agreed SLA timeframes Diagnose and resolve hardware and software faults efficiently Perform routine servicing, updates, and equipment modifications Support installation and configuration of devices Maintain accurate service call ...

availability, environmental tolerances, security, and remote-hands responsiveness — working with Procurement/Legal to ensure contracts specify measurable, enforceable terms. Own commercial escalation for SLA credits and Master Services Agreement (MSA) compliance. Design, arrange, and lead Quarterly Business Reviews (QBRs) and monthly operational syncs with vendor leadership. Build and maintain ...

specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing any non-compliance issues and managing them to resolution. Investigate incidents and faults, identify root causes, and implement ...

specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing any non-compliance issues and managing them to resolution. Investigate incidents and faults, identify root causes, and implement ...

governance, dependency and stakeholder management capabilityExperience in Managed Services, Operate, or industrialized service modelsFamiliarity with service lifecycle constructs (onboarding/offboarding, in-flight change, SLA/OLA frameworks, operating model governance).Experience working in global, matrixed delivery environmentsWhat we offer you At EY, we'll develop you with future-focused ...

scale across Europe, Middle East, and Africa. Key Activities: Customer Engagements (50-70% of time): Handle specialist requests via SpecReq tool (48-hour SLA), conduct 3-6 month Cloud Acceleration Journeys, and facilitate CISO Circles with 10-15 executivesCreate Solutions: Develop workshops, code samples, blog posts, whitepapers, and solutions based ...

agile working with the distributed team across locations. Your responsibilities: Vendor Management of on shore Client and Service Provider Clear understanding of KPI/SLA requirements SME or go to person for UK Payroll queries Ensure policies and procedures are followed and Zero noncompliance across the engagement Ensure the Service ...

Blackapple Solutions Ltd in London seeks a Delivery Manager to lead managed services delivery, covering AMS or IM streams for clients, and to ensure SLA performance. You will manage multiple service lines in a matrix organization and drive service excellence for a global client base. The role requires strong communication ...

oversight, sanctions checking, internal audit (incl. 2nd line assurance), tax, peer review, underwriting authority level management Claims: loss funds, payments, fee payments and recoveries, SLA monitoring Bordereaux: production accuracy, disbursement and recuperation of funds, reconciliation of cumulative bordereaux Finance: aged debt, unallocated cash and query management Underwriting support: data entry ...

Enablement Own and optimise project and workflow management tools (e.g. Monday.com, Asana, Smartsheet, Jira, MS Project) Develop transparent delivery reporting covering milestones, risks and SLA performance Support adoption of new tools, dashboards and operational frameworks Qualifications What We’re Looking For Good experience in programme or project management within ...

support or technical issues and work closely with Sales, Account Management, Support, Billing, and other Technical teams to ensure resolution Monitor usage, SLA adherence, failure rates and consult with client and account manager on best practices to improve metrics and success overall Develop expertise in the product capabilities and leverage ...

support or technical issues and work closely with Sales, Account Management, Support, Billing, and other Technical teams to ensure resolution Monitor usage, SLA adherence, failure rates and consult with client and account manager on best practices to improve metrics and success overall Develop expertise in the product capabilities and leverage ...

accountability. Reporting & strategic leadership: Define and own the entire KPI framework for Payment Operations (including exception volumes, processing times, transaction success rates, and partner SLA performance). Translate complex operational data into clear, proactive recommendations and act as a decisive escalation point for complex operational incidents Bonus Points ...

requires strong problem solving, clear communication, and a solid understanding of payments and APIs. You will collaborate across teams, maintain documentation, and adhere to SLA-driven workflows in a fast-paced environment. #J-18808-Ljbffr ...

drive partner-sourced pipeline, co‐sell engagement, and revenue growth. Responsibilities Lead & Pipeline Management: Oversee and manage partner deal registrations, ensuring compliance with SLA guidelines. Pipeline Contribution: Facilitate partner tagging to approved use cases (both new and existing) to ensure accurate tracking of partner‐influenced deals. Lead Qualification: Collaborate with ...

order to help commercial transactions move smoothly from negotiation to close. Manage core deal flow and approvals — change requests, deal consolidations — resolving tickets within SLA, and for data integrity (ARR Bridge) and pipeline hygiene. Review our current EMEA GTM processes end-to-end in alignment with the global teams ...

funnel, and lifecycle analytics. Apply data quality frameworks, lineage, cataloguing, and GDPR/PII compliance practices. Design secure data pipelines with monitoring, alerting, and SLA/SLO management. Translate business and marketing needs into clear technical specifications, communicating technical topics clearly to non‐technical stakeholders. Partner with analytics, marketing ...

performance, revenue health, and strategic growth drivers. Govern end-to-end partnership operational flows, ensuring full alignment with corporate compliance frameworks, risk policies, and SLA standards. What Success Looks Like Deliver Revenue Growth: Source and close supply, demand, and data deals that expand marketplace liquidity. Accelerate Time-to-Live: Lead ...

support issues and ensure each one is managed through to the point that it is resolved to the customer’s satisfaction and within established SLA’s.* Minimize development and test times by gathering accurate descriptions of environments and symptoms seen by customers and providing expert insights.* Reproduce customer issues ...

routine operational tasks are eliminated, not managed. Observability - Own the observability strategy across the platform using Datadog. Define what good looks like: SLO/SLA dashboards, alerting thresholds, runbooks, and the feedback loops that let teams act on signals before users feel them. Team Leadership & Mentoring - Lead and grow ...

coordinate reactive and planned maintenance, and be the primary escalation point for customers across multiple contracts. Ideal candidates will have experience managing KPI/SLA performance, leading multi-disciplinary teams, and strong CAFM system knowledge within facilities/engineering environments. #J-18808-Ljbffr ...