76 to 88 of 88 SLA Jobs in the South East

CAT5 and fibre network patching Provide hands-and-eyes support to suppliers Ticketing, SLAs & Communication Maintain clear ticket updates and resolution notes Resolve within SLA or escalate appropriately Keep users informed throughout the lifecycle Projects (when assigned) Coordinate small refresh or deployment projects Act as point of contact for leadership … Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL Foundation SCCM knowledge ...

Permanent | Milton Keynes | £60 - £66k | Hybrid: 2 days in the office We're looking for a Systems Engineer to join our Enterprise Technology team, supporting secure, reliable, and highly available infrastructure services across on-premise ...

management, incident response, and audit readiness. Supplier & Stakeholder Management Act as the primary technical authority with network service providers and hardware vendors, accountable for SLA adherence, capacity planning, and service improvement. Coordinate change windows, communications, and post-change validation with business and IT stakeholders. Documentation & Governance Owner of network documentation … changes in high-availability, mission-critical environments with minimal downtime. Experience collaborating with third-party vendors and suppliers to deliver critical services and oversee SLA compliance. KNOWLEDGE AND EXPERTISE Routing & Switching: Expert knowledge of BGP, static routing, route redistribution. VLANs, trunking, STP variants, LACP/EtherChannel. Cloud & Modern IT: Significant ...

problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute in depth technical activity. o Influencing the direction of activities/plans and providing technical insight and guidance … monitoring and management tools. o Ability to communicate effectively and build relationships to understand client requirements. o Ability to deliver against deadlines and agreed SLA targets. o Ability to take ownership of an issue or task and see it through to completion. Set yourself apart: ITIL qualification desirable. Full clean ...

within SLA. Client Details The company is a well-established organisation within the financial services sector. Description Resolve application incidents and service requests within SLA Develop deep understanding of applications, databases, and platforms Escalate complex issues to 3rd line teams and external suppliers Lead and coordinate incident management activities Monitor … Support production deployments, validation, and post-release activities Create and maintain runbooks and support documentation Drive continuous service improvement and process optimisation Escalate risks, SLA breaches, and high-impact issues Identify and address security vulnerabilities Follow ITIL-aligned processes for incident, change, and risk management Profile A successful Application Support ...

metric definitions, calculation methodologies, aggregation rules, and data governance documentation. Drive consistency across markets and operational teams. Operational Performance Analysis Analyse delivery performance including SLA adherence, throughput, backlog trends, ticket ageing, and operational efficiency. Conduct root-cause analysis and identify performance improvement opportunities. Provide clear recommendations and risk assessments … market, digital, e-commerce, or operational delivery environments. Understanding of AI-enabled reporting, automation, and analytics solutions. Experience working with service operations, ticket management, SLA reporting, or governance frameworks. What Success Looks Like Trusted, accurate, and scalable performance reporting frameworks. Consistent KPI definitions and reporting standards across teams and markets. ...

information is recorded in the relevant incident logging software Ensuring that all cases owned are resolved in accordance to the agreed service level agreement (SLA) Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times Provide problem diagnosis, using appropriate support tools ...

territories for technical support, troubleshooting, warranty and repairs, spares orders, and UK on-site service calls. * Own and uphold SLA deliverables, ensuring timely, consistent, and high-quality resolution across phone and email channels. * Act as escalation point for complex technical or commercial issues, maintaining the company's reputation for outstanding … experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. * Demonstrable track record of hitting SLA targets and delivering a high standard of customer satisfaction. * Strong leadership skills with the ability to motivate a small team and build structure ...

Support Centre Analyst Milton Keynes Up to £29,000 (DOE) Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We ...

Senior Field Engineer - Server, Networking and Storage experience South East London and surrounding areas Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel-only ...

negotiation at bid/tender/proposal, execution, in-life and renewal stages (sales and supplier sides). Ensuring legal compliance, risk mitigation, SLA adherence, deal success and, where possible, commercial advantage is achieved Engagement with internal CCM division, General Counsel and all other commercial & technical departments Advising Sales, Business …/solutions Assist in the refinement and development of commercial & contractual templates, playbooks, tools and processes Wider business commercial administration, including sales order processing, SLA management and other ancillary work. Key experience & qualifications required for Contracts Specialist application : Legal education degree foundation – LLB, LLM, LPC, Cilex or similar (other ...

delivering high-quality AV installation solutions across a variety of client sites, ensuring all work is completed to the highest standards and within agreed SLA targets. You will work closely with Operations, Technical, Project Management, and other key departments to ensure successful project delivery while maintaining professionalism and compliance with … Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards Support and mentor Trainee AV Engineers, assisting with their development and technical knowledge Provide detailed installation reports, including photographs and relevant ...

delivering high-quality AV installation solutions across a variety of client sites, ensuring all work is completed to the highest standards and within agreed SLA targets. You will work closely with Operations, Technical, Project Management, and other key departments to ensure successful project delivery while maintaining professionalism and compliance with … Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards Support and mentor Trainee AV Engineers, assisting with their development and technical knowledge Provide detailed installation reports, including photographs and relevant ...