76 to 83 of 83 SLA Jobs in the South East

based role (5 days a week). Key Responsibilities: Lead and Motivate: Manage a team of 1st Line engineers to deliver exceptional service, ensuring SLA-driven resolution of client tickets. Enhance Team Collaboration: Foster teamwork by encouraging input and proactive solutions from team members. Oversee Daily Operations: Monitor workload distribution … ensure efficient day-to-day operations within the help desk. Client Engagement: Liaise with clients to maintain SLA standards and assist with Service Delivery Reviews. Team Development: Mentor and train team members, promoting their career growth within the organization. Essential Skills and Experience: 2+ years in a similar team leadership ...

recovery concepts. Experience with Linux/Unix environments. Familiarity with monitoring and logging tools (iCinga, Nimsoft, Splunk, ELK). Experience working in ITIL/SLA-driven production environments. Strong troubleshooting, analytical, and communication skills.Experience working in ITIL/SLA-driven production environments. Excellent troubleshooting, analytical, and communication skills. Excellent communication ...

such as SCOM and PRTG Designing and configuring dashboards for network and system monitoring Supporting project delivery including solution design, estimation, and implementation Ensuring SLA compliance through effective incident response and escalation Mentoring engineers and building SME capability within the team Collaborating with architects and stakeholders to shape technical solutions … environments Proven expertise with SCOM, PRTG, and network/device monitoring Experience leading teams or acting as a senior technical specialist Solid understanding of SLA-driven environments and governance frameworks Background in project delivery (PRINCE2, PMI or similar) Excellent troubleshooting, documentation, and stakeholder communication skills Desirable Skills MCSE (or equivalent ...

Job Position: Technical Support Intern Industry: Security and Surveillance Job Type: Intern Company Overview Dahua Technology UK Limited is a world-leading video surveillance solution provider. We believe in investing and building strong R&D ...

Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies within contracted SLA's. This role Is heavily focused on SLA's and ticket management. We're looking for someone who is able to build strong rapport with ...

maintain optimal stock levels Reporting & Workshop Liaison Use advanced Excel to consolidate repair, inventory, and shipping data Produce weekly Turnaround Time (TAT) and SLA compliance reports Act as a link between the workshop and customers, translating technical issues into clear communications Skills & Experience Required Strong Excel skills, including VLOOKUPs, Pivot … with the ability to manage multiple priorities Key Measures of Success High parts availability, minimising repair delays Consistent, accurate, and timely reporting 95%+ SLA compliance across repairs and shipments Positive customer feedback and strong account retention Blue Arrow is proud to be a Disability Confident Employer and is committed ...

guidance of the Project Manager, including: assisting with solution design, Estimating, high level and detailed design work where applicable, implementation. Aware of the relevant SLA structure and to respond, fix or escalate according to the limits set out within that structure. Write and maintain Operational and User procedures to ensure … including support and maintenance considerations). Project leading experience within prevailing project management methodology e.g. PRINCE or PMI. Experience of working to tight SLA's Experience of working within a strong governance structure Extensive experience in Infrastructure Management Reasonable Adjustments: Respect and equality are core values to us. ...

Reporting to the Operations Manager, the Field Engineering Coordinator will be responsible for a variety of tasks to support our direct labour workforce made up of Customer Installation, Fibre Fix and Specialist Fibre Network Build ...