76 to 100 of 102 SLA Jobs in the South East

incident response, and deliver permanent fixes through problem management. You will allocate work, forecast needs, review CAB changes, and coordinate transitions while maintaining high SLA/KPI delivery and strong stakeholder communication. DV clearance is required for this role. #J-18808-Ljbffr ...

locations. Own Failure Review Board (FRB) activities and coordinate Root Cause Analysis (RCA) to help prevent recurring issues. Monitor and support Service Level Agreement (SLA) performance and change-management compliance. Maintain accurate site-specific documentation, service delivery plans and customer-site inventories. Work closely with airport and airline partners, airport ...

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - Experience with Battery chargers ...

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - Experience with Battery chargers ...

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - Experience with Battery chargers ...

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - Experience with Battery chargers ...

reactive and preventative maintenance of electrical systems, UPS, BMS fault finding and power quality issues in critical environments. You will respond to breakdowns within SLA, undertake risk assessments for planned works, and ensure documentation is up to date while coordinating with facilities management. #J-18808-Ljbffr ...

server infrastructure for hosted telephony platforms. The role also acts as a senior escalation point for complex issues, ensuring availability and security within SLA targets. You will lead infrastructure projects, manage updates and patches, and work across datacentres and offices, with hands-on responsibility for SIP handsets, #J-18808-Ljbffr ...

point for Junior Analysts, supporting diagnosis, prioritisation, warm hand-off and user communication. Support shift control by monitoring queue health, ageing work, priority tickets, SLA risk and handover quality. Lead or support user-facing activity during priority and major incidents, following agreed escalation and communications procedures. Coach Junior Analysts … Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. Experience coaching or mentoring less-experienced analysts and raising team quality. ...

Role Title: Service Desk Analyst Duration: 12 month contract Location: Milton Keynes. Fully onsite. Either 8-4pm or 10-6pm Rate: up to £178.85 p/d Umbrella inside IR35 Role purpose/ ...

isolation, rollback and stakeholder communication. Cross‐Tower Troubleshooting. Effective L2 escalation, root‐cause diagnosis and resolution across Wintel, virtualisation, storage, network, AD and databases. SLA & Service Quality Management. Proven SLA/KPI delivery through queue, incident‐ageing and compliance monitoring, with corrective action. Change Coordination. ITIL‐aligned oversight of standard ...

Intune, Power Platform, Dynamics 365, cybersecurity tooling and custom applications. Support customer relationships through service reporting, reviews, governance and escalation activity, helping to track SLA performance, risks, actions, onboarding, transition and service improvements. Coordinate with internal technical teams, customers, partners and vendors to progress high-priority issues and remove blockers. … another multi-customer support environment. ITIL Foundation certification or practical experience of ITIL-aligned service management. Experience with customer-facing service reviews, service reporting, SLA analysis, action tracking, service improvement, onboarding or service transition activities. Relevant Microsoft technical, security or service management certifications. Who are FSP? FSP is a leading ...

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client stakeholders, ensuring the basics … ongoing basis to ensure contractual compliance Engage with delivery teams proactively to identify and drive service improvement actions where performance gaps arise. Ensure SLA breaches are managed, communicated, and formally remediated. Ensure all service obligations within the signed agreement are fulfilled. Collaborate with the relevant Account Manager where gaps ...

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client stakeholders, ensuring the basics … ongoing basis to ensure contractual compliance Engage with delivery teams proactively to identify and drive service improvement actions where performance gaps arise. Ensure SLA breaches are managed, communicated, and formally remediated. Ensure all service obligations within the signed agreement are fulfilled. Collaborate with the relevant Account Manager where gaps ...

resolution Monitor service credits, penalties, and commercial alignment Reporting & Service Insight Deliver and continuously improve service reporting and dashboards, including: Incident and request trends SLA performance Demand patterns Escalations and root cause themes Provide actionable insight and recommendations to senior leadership Ensure reporting drives decision-making and service optimisation Operational … looking for: Proven experience in Service Delivery Management (ITIL-aligned environment) Strong experience managing third-party suppliers and contracts Demonstrable experience in: SLA/KPI management Service reporting and governance Incident and escalation management Strong stakeholder management at operational and executive level What we can offer you: Proven track record ...

Accountable for effective people management to ensure team morale, timely customer management and consistent achievement of operational metrics and targets including KPI’s and SLA’s and to be the second point of contact for escalations. Skilled in document verification, assurance processes, and maintaining accuracy within compliance‐driven environments. Experienced … construction‐related settings, ensuring adherence to industry standards and legal requirements. Responsible for balancing resource levels across the teams in order to ensure SLA’s are met and to implement strategic change in order to achieve operational excellence. Accountable for the data driven management of the teams’ performance, critiquing ...

leaders make clear, evidence-led decisions based on real demand. Success is defined by calm, repeatable performance at scale and measured through OLA and SLA adherence, first touch resolution, average resolution time, backlog health, quality assurance, and customer satisfaction. This is a hands-on leadership role requiring close engagement with … environments Preferred: Certifications related to PSA tooling e.g. Halo PSA ITIL v4 Managing Professional or Strategic Leader Demonstrated ability to manage high-volume, SLA-driven operations at scale Demonstrated ability to manage globally distributed, 24/7 operations KEY JOB ELEMENTS Global Operational Control & Flow Own the global flow ...

again quickly, taking first contact on support requests, triaging them accurately and resolving common issues first time. The role owns its service desk tickets, SLA compliance, ticket triage, 1st line troubleshooting, and billable hours. Role Work tickets from the service board in priority order, with full notes and accurate time … Microsoft 365, printing, endpoint and user set-up Escalate to Tier 2 promptly when a ticket is beyond 1st line or at risk of SLA breach Meet response and resolution SLAs on every ticket assigned Encourage SmileBack responses and act on feedback Ad hoc site visits or onsite engineer cover ...

operational processes. Customer onboarding, migrations, warranties, billing and service-exit processes. SJP DaaS contractual boundaries and service requirements. Procurement portal processes and workflows. Ticket, SLA and customer-satisfaction measures. Skills matrices, process documentation and knowledge-transfer methods. DESIRABLE DESIRABLE DESIRABLE DESIRABLE DESIRABLE DESIRABLE Core competencies and behaviours Visible and supportive … ESSENTIAL ESSENTIAL ESSENTIAL ESSENTIAL ESSENTIAL ESSENTIAL ESSENTIAL ESSENTIAL MEASURES & GOALS Operational performance Team consistently meets operational targets; aged ticket backlog reduces; sustained improvement in SLA performance. Frequency: Ongoing Customer experience Positive CSAT scores and customer feedback; service issues are resolved or escalated appropriately. Frequency: Ongoing Process governance Clear, accurate ...

engineering management excellence, building and mentoring high-performing teams while fostering a culture of continuous improvement Establish and maintain operational discipline through incident management, SLA tracking, and service reliability improvements Manage delivery across multiple workstreams, ensuring coordinated execution and timely resolution of dependencies Oversee vendor relationships and Statement of Work … Bring Demonstrable experience in platform and infrastructure fluency Demonstrable experience in engineering management and team leadership Demonstrable experience in operational leadership and incident/SLA management Demonstrable experience in delivery management across multiple workstreams Demonstrable experience in vendor and Statement of Work (SoW) management Demonstrable experience in operational financial awareness ...

internal knowledge base. Gather customer feedback per the Customer Feedback Collection and Management Process and track themes. Help prepare monthly service reports and SLA tracking, using the monthly service review and SLA Watch skills under supervision. Shadow and become involved in major incident management. Support with change delivery management. Report ...

/09/2026 The Service Delivery Manager (SDM) is responsible for delivering Technology services to a specific internal business unit customer; driving consistent (SLA governed) service delivery, building a collaborative and honest customer-supplier relationship and delivering timely, accurate and high quality MI reporting. The SDM will strive … positively reflected with the appropriate attention to stakeholder viewpoints. Own allocated business unit Problem, Incident and Service Request fulfillment management including ensuring that all SLA’s are reported, achieved and customer expectations are met (or exceeded) at all times. Specifically including management of more proactive, quality related activities in addition ...

Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the ...

Support Centre Analyst Milton Keynes Up to £28,000 (DOE) Company Bonus | Career Development Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality ...

Location: Newbury+ Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week - Monday to Friday Hybrid We believe that through collaboration and connection with our colleagues we ...