26 to 50 of 80 SLA Jobs in the South East

benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides digital technology solutions ...

need Proven IT Skills in Microsoft Office and ability to work with multiple IT Systems Well organised and ability to meet deadlines and agreed SLA's Proven communication skills both verbal and written. Customer focused; can identify & respond to customer's need Good problem-solving skills, able to grasp problems ...

operations and client expectations, translating technical engineering data into clear, actionable executive updates. Performance Governance: Lead formal monthly and quarterly progress reviews, presenting transparent SLA/KPI reporting, compliance metrics, and asset performance insights. Technical Leadership & Operational Excellence Technical Authority: Serve as the final on-site escalation point across complex ...

remote support tools. Day to day, you will diagnose and resolve user issues, keep accurate records within the service desk system, and ensure SLA targets are consistently met. You will also maintain knowledge base articles and customer configuration records to support continuous improvement, escalating more complex technical issues to second ...

include: Leading Data Operations across a complex cloud and data ecosystem Managing suppliers, offshore teams and support resources Driving incident management, service improvements and SLA performance Ensuring environments remain scalable, compliant and fit for purpose Overseeing data pipeline reliability and operational performance Supporting deployment, release and change management processes Providing ...

weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with ...

hosted SaaS and voice platforms. Proactively monitor platform health, alerts, and service dashboards to identify, assess, and prioritise incidents based on business impact and SLA commitments. Manage tickets end-to-end using Jira Service Management, ensuring accurate categorisation, clear documentation, timely escalation, and structured lifecycle control. Apply strong analytical thinking ...

days off. Key Responsibilities: • Monitor network, server and application performance • Respond to system alerts, incidents and outages • Create and manage incident tickets while meeting SLA targets • Assist with root cause analysis and continuous service improvement • Support maintenance activities and planned infrastructure changes • Produce technical documentation and operational procedures Skills ...

client to fulfil capacity efficiently. Schedule out planned and reactive works when required using all tools available to ensure we achieve our contractual SLA s and KPI s measures. Customer Service: Attend meetings with the team and client, in person and online. Provide information to our clients. Address customer enquiries ...

wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with … incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting What youll need 5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments 3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active ...

service. Develop service operating models, governance frameworks, and support strategies. Produce service acceptance criteria, operational support requirements, and transition plans. Define and contribute to SLA, KPI, service catalogue, and underpinning contract requirements. Conduct impact assessments of current operating models and design future service models. Define early life support requirements ...

knowledge. Excellent communication and customer service skills. Ability to work independently and manage priorities. Full UK driving licence. Desirable Experience within managed service or SLA-driven environments. Knowledge of Microsoft Teams Rooms and meeting room technologies. Structured cabling and infrastructure installation experience. Relevant industry certifications or manufacturer accreditations. Personal Attributes ...

highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. ...

Concept CAFM System. To ensure all Critical Service processes are developed in a common approach and meet client requirements or appropriate Service Level Agreements (SLA), as per the contractual obligations. Cover for the TSM when required, for all technical activities, main interface with the site client teams. (Development of relationship ...

Concept CAFM System. To ensure all Critical Service processes are developed in a common approach and meet client requirements or appropriate Service Level Agreements (SLA), as per the contractual obligations. Cover for the TSM when required, for all technical activities, main interface with the site client teams. (Development of relationship ...

Concept CAFM System. To ensure all Critical Service processes are developed in a common approach and meet client requirements or appropriate Service Level Agreements (SLA), as per the contractual obligations. Cover for the TSM when required, for all technical activities, main interface with the site client teams. (Development of relationship ...

operating model Act as the primary point of contact between Kyowa Kirin and Orchard for all Kyowa Kirin IT services, accountable for SLA compliance, service management and escalation management Develop and deliver a long-term IT strategy and roadmap for Orchard Therapeutics in alignment with Kyowa Kirin group direction, business ...

trained to use IT systems effectively.? Supporting the development of end-user documentation to help users utilise systems and services.? Staying informed about SLA targets and working to achieve them.? Being kept informed during major service outages to understand the impact on users and support communications Accurately logging all support ...

critical electrical and mechanical infrastructure, ensuring maximum uptime and reliability within a high-availability environment. Key Responsibilities: Respond to reactive breakdown calls within agreed SLA timescales, minimising any risk to uptime. Maintain, fault-find, and repair modular UPS systems, diagnosing power quality issues across critical power infrastructure - escalate any concerns ...

operational controls are in place. Develop and enhance KPIs/KRIs , analyse incidents and contribute to remediation/action plans. Support production monitoring, reporting, SLA reviews and management dashboards. Assess the operational impact of new business, regulatory, client and strategic initiatives . Act as a senior point of contact ...

whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables. Oversee resource … operations management or programme management, including experience at leadership level. Proven experience managing complex, multi-stakeholder defence, aerospace or government contracts. Strong background in SLA management, operational metrics tracking and KPI-driven delivery. Demonstrated experience managing significant P&L responsibility and financial performance. Track record of delivering operational excellence ...

throughout their lifecycle through to completion • Case diagnosis and first-line qualification of issues before call-out • Ensure cases are restored for service within SLA • Central point of contact between international customers and suppliers • Booking of engineering resource, logistics, travel, critical spares, etc. • Raising accurate escalations in a timely manner ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

maintaining compliance with relevant policies and legislation. Key Responsibilities IT & Infrastructure Manage the relationship and performance of the external Managed Service Provider (MSP), including SLA monitoring and service reviews. Oversee IT security, Cyber Essentials accreditation, IT assets, user access controls, backups, and disaster recovery arrangements. Maintain oversight of website security ...

need Proven IT Skills in Microsoft Office and ability to work with multiple IT Systems Well organised and ability to meet deadlines and agreed SLA's Customer focused; can identify & respond to customer's need· Willing to take ownership for issue resolution. Flexible, willing & able to cope with change ...