26 to 50 of 63 SLA Jobs in the South East

parts of the business. Assist in creating business plans Visiting customer sites for meetings/presentations to promote Microsoft offerings Monitor progress against customer SLA’s to ensure customer service levels are achieved Record activities on CRM Maintain & develop technical skills/Certifications as required Is this the role ...

role will be measured by: Delivery of cost savings and cost avoidance. Spend under procurement management. Successful implementation of category strategies. Supplier performance and SLA achievement. Contract coverage and renewal management. Effectiveness of sourcing and tendering activities. Procurement cycle times and stakeholder satisfaction. Compliance with procurement policies and processes. Supplier ...

Support: Act as an escalation point during handover periods to ensure out-of-hours emergencies are logged correctly in D365 . KPI & Performance Management SLA Compliance: Monitor the D365 live schedule board to guarantee engineers attend bookings within promised time windows. Monitor Metrics: Track response times, first-time-fix rates ...

validate requirements, and identify opportunities to optimise licences, usage, specifications, and service scope. Manage key technology supplier relationships through regular performance reviews, commercial governance, SLA monitoring, and improvement planning. Partner with Legal, Information Security, Compliance, Finance, and other stakeholders to ensure supplier risks and contractual obligations are appropriately managed. Support ...

identify opportunities for improvement or change in configuration or functionality Principal Accountabilities/Responsibilities: Resolution of business queries and issues Adherence to required SLA's Adhere to Acturis Change Board controls and requirements. Accuracy - attention to detail - low levels of error New ideas proposed for improvements to processes/system ...

process this includes: Supporting the range team with data pre-population Vendor engagement, training and onboarding to PIM Ensuring with vendors achieve agreed collection SLA though PIM and Vendor Portal Data validation against data model principles Support range team data validation for accuracy Send to translation and support with queries ...

whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables. Oversee resource … management or programme management role including experience at leadership level. Proven experience managing complex, multi-stakeholder defence, aerospace or government contracts. Strong background in SLA management, operational metrics tracking and KPI-driven delivery. Demonstrated experience managing significant P&L responsibility and financial performance. Track record of delivering operational excellence ...

Head of Service Delivery in London on a hybrid basis. This fixed-term maternity cover will oversee IT service delivery across regions, ensure SLA adherence and strong client satisfaction while guiding a cross-functional team. You will establish service management frameworks, define KPIs, report to executives, and drive continuous improvements ...

Service Desk operation across Maidenhead and Hemel Hempstead, sitting above the existing Team Lead and escalation capability. Service Desk strategy, performance and continuous improvement SLA performance, ticket volumes, ageing, backlogs and service quality ConnectWise/PSA utilisation, reporting, dashboards and meaningful KPIs Customer satisfaction, service reviews and senior escalations Team ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

maintaining compliance with relevant policies and legislation. Key Responsibilities IT & Infrastructure Manage the relationship and performance of the external Managed Service Provider (MSP), including SLA monitoring and service reviews. Oversee IT security, Cyber Essentials accreditation, IT assets, user access controls, backups, and disaster recovery arrangements. Maintain oversight of website security ...

system streamlining and ROI justification Design and enforce IT governance, policies, risk frameworks (ISO 27001, GDPR, cyber resilience) Lead vendor selection, contract negotiation and SLA enforcement Assess current systems and implement the optimum tech stack (cloud, ERP, security, automation) Deliver disaster recovery, business continuity and zero-downtime operations ...

supplier performance and ensure alignment with our service standards What You’ll Bring: Proven experience managing customer service or support teams Strong understanding of SLA management and service desk operations Excellent communication, coaching, and team-building skills A passion for customer satisfaction and continuous improvement Detail-oriented mindset with ...

documents, producing files and filing Incoming phone calls & emails over various inboxes Allocation of works to engineers Working to response times to meet contractual SLA agreements Providing support obtaining accreditations and certifications Collating health, safety and compliance documentation Assisting with quality procedures to obtain ISO standards (in future) Jobsheet processing ...

home. What you’ll bring Excellent negotiation skills, including experience drafting and managing contracts of varying values and complexity. Strong supplier management and Service Level Agreement management capability. Knowledge of purchasing systems, procurement processes, and contractual frameworks. Up‐to‐date MS Office skills, with strong Excel capability. About ...

procurement records in line with our data protection and information security policies Producing regular reports or summaries, for example on order volumes or SLA performance Contributing to team meetings with insights and process improvement ideas, and taking the minutes Carrying out general administrative tasks that keep daily operations running smoothly ...

negotiate contract terms covering performance, risk allocation, compliance, business continuity and governance requirements.Ensure all contracts contain clear scope, deliverables, pricing schedules, payment terms, SLA and KPI requirements, reporting obligations and governance arrangements.Challenge supplier-proposed contractual positions and negotiate commercially balanced agreements that protect Apollo's interests.Maintain visibility of contract expiry ...

negotiate contract terms covering performance, risk allocation, compliance, business continuity and governance requirements. Ensure all contracts contain clear scope, deliverables, pricing schedules, payment terms, SLA and KPI requirements, reporting obligations and governance arrangements. Challenge supplier-proposed contractual positions and negotiate commercially balanced agreements that protect Apollo's interests. Maintain visibility ...

staffing plans, and hiring roadmaps to support company growth over the coming years Establish individual performance frameworks: set clear KPIs per role (CSAT, NPS, SLA's, adoption, retention), run regular performance reviews, and create development paths Establish reporting and dashboards that make performance visible at individual, team, and company level ...

resolving issues, and contributing to bug reporting and testing. This hybrid role focuses on building product knowledge, developing self-service resources, and maintaining SLA/KPI performance across contracts while assisting users with varying levels of technical #J-18808-Ljbffr ...

Maximo CAFM system via tablet and ensuring timesheets are completed Collaborating with Account Support, Supervisors, Managers, and Sub-Contractors to deliver work within SLA Taking ownership of the site and ensuring exceptional service delivery Participating in the out-of-hours call-out rota (1 Saturday every 3 weeks) What Were ...

manage risks, issues and dependencies that could impact Network Deployment programmes. Ensure suppliers and stakeholders deliver against agreed plans and reporting requirements. Support escalations, SLA management and continuous improvement across the activation process. Investigate quality issues and faults and support the timely handover of sites into Operations. Analyse trends ...

Management: Promote effective use of knowledge articles, known error records and standard fixes within Halo to improve first-time resolution and reduce repeat effort. SLA and KPI Performance: Monitor SLA performance, ticket hygiene, response quality, resolution quality and operational KPIs, taking corrective action where performance is at risk. ITIL Process … queues, SLAs, categorisation, reporting and service improvement activity. Ticket Quality and Governance: Strong understanding of ticket hygiene, ownership, prioritisation, update quality, closure standards and SLA management. Escalation Handling: Proven ability to manage customer and operational escalations calmly, professionally and with clear ownership through to resolution. Performance Reporting: Ability to review ...

account hits turbulence, you're the one who fixes the engine. You spotted the booking bottleneck before it hit the floor, turned a shaky SLA around before QBRs, and built the servicing model that made the client stay. You've been doing the heavy lifting behind the scenes. Now, come ...

data centre engineer to install, patch and configure hardware across network, server and storage environments in managed hosting facilities and client sites, ensuring SLA compliance and robust performance. The role requires hands-on deployment, on-call availability, and collaboration with Data Centre Managers to drive improvements and maintain high standards. ...