26 to 50 of 83 SLA Jobs in the South East

response to any IT enquiries. We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s. ...

through robust platform delivery What Theyre Looking For: Microsoft Fabric experience Terraform experience Cloud platform engineering SQL Server management Incident management, problem-solving, and SLA-driven environments Platform engineering or data platform experience Agile delivery environments What Youll Work With: Microsoft Fabric Terraform (Infrastructure as Code) Azure cloud technologies ...

phone and ticketing system across a diverse SME client base Leading small to medium projects from start to finish Implementing complex resolutions within SLA — zero-trust and least privilege at the forefront Monitoring, triaging and responding to security alerts using Microsoft Sentinel and the M365 Defender suite Supporting Cyber Essentials+ ...

support teams. Maintain high satisfaction levels and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management. EUC technical skill set: Windows ...

Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would ...

update incidents and service requests through ServiceNow . Liaise closely with the Support Desk and Support Desk Manager to prioritise and coordinate work. Monitor SLA performance and ensure timely resolution of incidents. Produce reports and updates on work progress, engineer performance, and outstanding issues. Identify opportunities to improve scheduling efficiency ...

including monitoring, support, and maintenance of Progress OpenEdge databases. Manage day-to-day IT Service Desk operations — ensuring prompt issue resolution, high customer satisfaction, SLA/KPI adherence, and performance tracking. Lead infrastructure projects (upgrades, deployments, growth initiatives) — defining scopes, coordinating resources, delivering on time/budget, and minimising disruption. ...

Flexibility of workloads and working patterns to assist in all areas of the Maintenance Service Centre to avoid backlogs and to maintain achievement of SLA's is essential. The Ideal Candidate Excellent Administration and communication skills, both written and oral Previous knowledge of Microsoft applications Previous experience of supporting ...

phone, email, and digital channels Managing customer queries with professionalism, empathy, and urgency Scheduling and coordinating field engineers, ensuring optimal route planning and SLA adherence Allocating and prioritising work orders based on skills, availability, and location Communicating updates to customers and internal stakeholders to keep everything running smoothly Escalating complex ...

phone, email, and digital channels Managing customer queries with professionalism, empathy, and urgency Scheduling and coordinating field engineers, ensuring optimal route planning and SLA adherence Allocating and prioritising work orders based on skills, availability, and location Communicating updates to customers and internal stakeholders to keep everything running smoothly Escalating complex ...

high-risk supplier relationships, in line with Global Vendor Management standards, including: Monthly supplier review meetings Quarterly business reviews (QRS) and leadership updates SLA performance measurement and reporting Identify supplier risks within managed categories, quantify exposure, and implement effective risk mitigation strategies Collaborate cross-functionally with IT, Finance, Legal ...

portfolio governance forums and provide clear, actionable insight. Manage supplier performance and commercial contracts (up to £5m per annum), ensuring value for money and SLA compliance. Skills & Experience Extensive experience in portfolio, programme, and project management within complex environments. Proven track record of managing large-scale digital delivery portfolios. Strong ...

aligned, customer-centric solutions Comfortable owning conversations with stakeholders and leading the solution narrative Desirable: Vendor certifications (Microsoft - desirable) Experience working within MSP environments & SLA-driven services Background in consultancy or project delivery Why Join? You’ll be joining a forward-thinking, high-growth technology business that invests ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives. Collaborate with Reporting Engineers ...

wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with … incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting What youll need 5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments 3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active ...

tickets are effectively assigned, progressed, and resolved * Act as the first point of technical escalation for complex issues * Monitor team workloads, ticket quality, and SLA performance, intervening where needed * Support, coach, and develop engineers through regular feedback, reviews, and training plans * Identify service trends, recurring issues, and areas for improvement ...

while proactively managing customer dissatisfaction, complaints, and early churn signals. Key Tasks: Manage customer tickets from initial contact through to resolution in line with SLA’s for customer service, billing, and contract‐related enquiries. Handle customer complaints professionally, ensuring customers feel listened to and supported. Liaise with internal teams ...

Produce regular and ad hoc reports using Excel to support service performance tracking Analyse monthly performance data and challenge trends to drive improvement Support SLA and KPI delivery across priority accounts A typical working pattern is Monday to Friday, either or with a one-hour lunch break. This role also ...

contribute to continual service improvement Manage ticket queues and coordinate with third-party suppliers where required Support monthly service reviews with KPI and SLA reporting Build strong stakeholder relationships across technical and operational teams You’ll work closely with service delivery, account management, and engineering teams to ensure a consistently ...

repair processing, part ordering and job completion Manage Microsoft repair systems including ROBO Oversee stock control, parts ordering and supplier invoices Ensure SLA targets, quality standards and productivity metrics are met Produce repair performance reports and operational insights Maintain ISO processes, compliance and documentation Support onboarding of new repair contracts ...

management Working closely with sales teams to build customer connectivity solutions Managing provisioning and delivery of new connectivity services Ensuring suppliers deliver against agreed SLA targets Driving excellent customer communication throughout project delivery Coordinating project and order management activities Producing and maintaining clear documentation, processes, and working practices Supporting continuous ...

trained to use IT systems effectively.? Supporting the development of end-user documentation to help users utilise systems and services.? Staying informed about SLA targets and working to achieve them.? Being kept informed during major service outages to understand the impact on users and support communications Accurately logging all support ...

cover. What you’ll do on a typical day: Providing 2nd–3rd line support for system-related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build common data models for unified customer and property data. Collaborate with Enterprise Data Architect to define ...

Collating and communicating fault information to ensure quick resolution Enabling continuation of service via utilisation of value-add products Understanding and resolving faults within SLA? Accurately triaging all tickets and passing to relevant support team for those not resolved by Service Assurance Co-ordination of internal and external resource Liaising ...