51 to 75 of 88 SLA Jobs in the South East

technical delivery across the Studio Tour. Manage departmental budget, reporting (including downtime and P&L), and supplier relationships, ensuring strong cost control and SLA performance. Qualifications and Experience Previous Management experience leading a Technical Services team within the tourism, leisure or heritage industry, ideally within fast moving Visitor Attractions ...

trained to use IT systems effectively.? Supporting the development of end-user documentation to help users utilise systems and services.? Staying informed about SLA targets and working to achieve them.? Being kept informed during major service outages to understand the impact on users and support communications Accurately logging all support ...

they impact customers, and provide clear technical insight into system performance. Responsibilities will include: Monitoring live customer deployments, including uptime, system behaviour, performance and SLA compliance Investigating anomalies using logs, metrics, telemetry and operational data Diagnosing issues across data ingestion, integrations, connectivity, software deployments and system outputs Acting ...

Intapp, etc.). * Aderant Expert and related systems, with the Aderant table structure, etc * Experience with ITSM platforms such as ServiceNow, including queue and SLA management. * Knowledge of SQL Role: * Act as 1st line support for Aderant finance systems issues and requests via ServiceNow. Resolving or escalating incidents in line ...

working with cross functional teams (deal desk, billings, fulfilment) Support partner demo environment systems provisioning Partner inquiry inbox management; ensuring adherence to standard SLA responses time for optimal partner experience Contribute to ensuring all governance standards are met through following and contributing to all documented processes, procedures and best practices ...

ability to pick up application support issues Understand the contractual commitments in place with customers and ensure incidents/problems are resolved within contracted SLA’s Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers. Qualifications ESSENTIAL SKILLS: Knowledge of Revenues and Benefits ...

throughout their lifecycle through to completion • Case diagnosis and first-line qualification of issues before call-out • Ensure cases are restored for service within SLA • Central point of contact between international customers and suppliers • Booking of engineering resource, logistics, travel, critical spares, etc. • Raising accurate escalations in a timely manner ...

Collating and communicating fault information to ensure quick resolution Enabling continuation of service via utilisation of value-add products Understanding and resolving faults within SLA Accurately triaging all tickets and passing to relevant support team for those not resolved by Service Assurance Co-ordination of internal and external resource Liaising ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

allocation, prioritisation, and workload management across the team * Manage team performance, attendance, development, and wellbeing through regular one-to-ones and team meetings * Monitor SLA and KPI performance and produce clear reporting for leadership * Maintain high standards of ticket hygiene, client communication, and documentation * Identify process gaps and drive continuous ...

point of contact for the freelancer community, supporting engagement throughout the sourcing and shortlisting process. Monitor team performance through key metrics including SLA adherence, conversion rates, productivity and commercial performance. Lead strategic projects focused on marketplace growth, talent engagement and continuous improvement. What the Head of Talent should bring: Proven ...

workshop operations, ensuring timely, high-quality repairs of all incoming devices. Plan and manage repair & refurbishment workflows, resource allocation, and parts logistics to meet SLA targets and reduce turnaround times. Lead troubleshooting and root cause analysis of complex technical issues, supporting technicians in developing solutions. Implement and refine best practices ...

direction, pastoral care and motivation to get the best results. Accountable for triaging, managing and coordinating fixes to platform and business application issues, within SLA targets Conduct and oversee user research and process analysis to inform the platform roadmaps and improve the usability and adoption of these platforms. Elicit business ...

responsibilities will include: Occasional travel to customer sites across the UK Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL Replicate and document bugs clearly for development teams Act as a trusted contact ...

Fortinet FortiGate firewalls, FortiManager, and FortiAnalyzerCisco routers ( series and IOS-XE)Cisco switching platforms (2900 and 9300 series)VPN technologies, IPSEC, BGP, OSPF, IP SLA and QoSCryptographic and secure communications technologiesQualifications Required FCSS/FCP, CCNA, CCNP or equivalent networking certification.Degree, HND, HNC, or equivalent qualification in Networking, IT, Telecommunications ...

FortiAnalyzer Cisco routers (2900, 4000, 8300 series and IOS-XE) Cisco switching platforms (2900 and 9300 series) VPN technologies, IPSEC, BGP, OSPF, IP SLA and QoS Cryptographic and secure communications technologies Qualifications Required FCSS/FCP, CCNA, CCNP or equivalent networking certification. Degree, HND, HNC, or equivalent qualification in Networking ...

Cisco routers and switches Fortinet Fortigate firewalls (FortiManager/FortiAnalyzer) WAN, LAN, VPN and satellite network environments BGP, OSPF, IPSEC, QoS and IP SLA VoIP networking environments Linux-based systems Additional technologies that may be encountered include MPLS, 802.1x, multicast, containerisation and automation tools. What We ́ll Expect: Experience designing ...

executive stakeholders. Consolidate and correlate data from multiple platforms to create a unified and prioritised exposure view. Develop dashboards covering exposure posture, remediation performance, SLA adherence and coverage. Automate reporting using scripting, SQL and data pipelines. Apply machine learning, artificial intelligence and other analytics to improve prioritisation and identify trends. ...

scoping to implementation and improvement Act as the final escalation point for complex network faults and issues Ensure network availability and performance meet strict SLA targets Design and implement scalable, resilient carrier-grade solutions Monitor network health and respond proactively to alarms and incidents Produce high-quality documentation ...

Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards Support and mentor Trainee AV Enginee... WKCL1_UKTJ ...

Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards Support and mentor Trainee AV Engineers, assisting with their development and technical knowledge Provide detailed installation reports, including photographs and relevant ...

role, you will report into the Head of Department, overseeing the flow of equipment both inbound and outbound, managing a small team to agreed SLA's, equipment logistics, report damages, supervise the build/derigging of equipment and departmental distribution and making sure the area has sufficient space and manpower. ...

continuously improved Lead on service design input into new bids, contracts, and change requests Manage supplier relationships and support contract/service negotiations Ensure SLA/OLA compliance and effective service delivery governance Engage with senior stakeholders and customers across the organisation Promote a strong culture of professionalism, accountability … service delivery environments Proven leadership of service management or senior service delivery teams Strong knowledge of ITSM tools (e.g. ServiceNow) Deep understanding of SLA/OLA creation and management Experience working to ISO 9001 and ISO/IEC 20000 standards ITIL 4 Managing Professional (or ITIL V3 Expert with ITIL ...

information is recorded in the relevant incident logging software Ensuring that all cases owned are resolved in accordance to the agreed service level agreement (SLA) Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times Provide problem diagnosis, using appropriate support tools ...

structured IT environment. You'll provide Level 1 & 2 support across multiple locations, handling incidents, requests, and hardware/software issues while ensuring SLA and security compliance. You'll also get involved in IT projects, service improvements, and end-user training. Provide onsite and remote Level 1 & 2 IT support … resolving incidents and service requests within SLA Log, update, and manage tickets in the IT Service Management system, escalating where needed Support Windows devices, Microsoft 365, Active Directory, mobile devices, and peripherals Manage hardware/software lifecycle including procurement, installation, configuration, and asset tracking Identify trends and contribute to service ...