51 to 63 of 63 SLA Jobs in the South East

operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service … improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently ...

Job summary Are you an enthusiastic IT Service Desk analyst looking for a new challenge in the NHS? Do you enjoy troubleshooting complex IT issues? We are recruiting IT Service Desk Analysts to complement our ...

Intune, Power Platform, Dynamics 365, cybersecurity tooling and custom applications. Support customer relationships through service reporting, reviews, governance and escalation activity, helping to track SLA performance, risks, actions, onboarding, transition and service improvements. Coordinate with internal technical teams, customers, partners and vendors to progress high-priority issues and remove blockers. … another multi-customer support environment. ITIL Foundation certification or practical experience of ITIL-aligned service management. Experience with customer-facing service reviews, service reporting, SLA analysis, action tracking, service improvement, onboarding or service transition activities. Relevant Microsoft technical, security or service management certifications. Who are FSP? FSP is a leading ...

from change design and estimation through to development, testing and deployment Own defect resolution end-to-end, coordinating triage, prioritisation, routing and resolution within SLA, with root causes fixed so issues do not recur Support ISO 27001 and Cyber Essentials Plus compliance activity with the Head of IT – tracking remediation … business predictably, with timely reporting into local and wider business governance to ensure the picture is always clear Defects are resolved quickly, within SLA and with control to ensure first time resolution and recurring issues are the exception Compliance actions are closed promptly and evidenced ...

We are currently recruiting for a Service Desk Support Specialist working within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will have strong customer service experience with clear communication, experience with ...

access and application data tasks under supervision, learning the full trade lifecycle from order entry through to clearing and settlement in a fast-paced, SLA-driven environment. This is first and foremost a client-service role, a genuine desire to help clients matters more than any particular background, and technical … with any client visits, feedback, and follow-ups, ensuring accurate records are maintained. Functional and Technical Support Provide first-line support, resolving issues within SLA and escalating to second- or third-line teams where required, ensuring full audit trails are maintained in the service desk tool. Log and track ...

CaaS) contracts. In this pivotal commercial role, you will balance strategic portfolio growth with operational contract delivery, driving customer satisfaction, enforcing service level agreement (SLA), mitigating commercial risk, and optimising revenue generation across the mobile infrastructure portfolio. What You'll Be Doing Develop and implement strategies to optimise contract lifecycle ...

Security Analyst – 2nd Line (Service Desk) This role requires you to be in the Reading Office three days a week and work from home for two days a week, although you will be required to ...

place to drive effective customer campaigns. Guarantee adherence to legal and company regulations. Develop the industrialised/systemised lead management capability, ensuring vendors meets SLA and contractual KPI’s. Develop and maintain relationships with vendors of key process/services e.g competitor invoice usage analysis. Support Three senior leadership … place to drive effective customer campaigns. Guarantee adherence to legal and company regulations. Develop the industrialised/systemised lead management capability, ensuring vendors meets SLA and contractual KPI’s. Develop and maintain relationships with vendors of key process/services e.g competitor invoice usage analysis. Support Three senior leadership ...

problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities Plan and execute in depth technical activity. Influencing the direction of activities/plans and providing technical insight and guidance to others. … monitoring and management tools. Ability to communicate effectively and build relationships to understand client requirements. Ability to deliver against deadlines and agreed SLA targets. Ability to take ownership of an issue or task and see it through to completion. Set yourself apart Full clean driving license is preferable. #J ...

Support Centre Analyst Milton Keynes Up to £28,000 (DOE) Company Bonus | Career Development Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality ...

Maintenance Response Oversee coordination of faults, outages, and degraded service incidents across park environments Ensure rapid mobilisation of engineering resource aligned to Incident severity & SLA commitments Act as an escalation point for major service-impacting issues Maintain communication with park operators during incidents, ensuring transparency and confidence Manage performance … Field Operations, or Scheduling Management role Field engineering teams (direct or subcontracted) High-volume installation and fault workflows Demonstrable experience operating in a reactive, SLA-driven environment Strong organisational and coordination skills across multiple concurrent activities Excellent stakeholder and customer communication capability Familiarity with scheduling and workforce management systems Experience ...

Summary: As a Wholesale Service Desk Specialist, you'll play a pivotal role in bridging the gap between our Wholesale operations and Business Retailers. You will be the go-to expert for managing essential day ...