51 to 75 of 83 SLA Jobs in the South East

Produce regular and ad hoc reports using Excel to support service performance tracking Analyse monthly performance data and challenge trends to drive improvement Support SLA and KPI delivery across priority accounts A typical working pattern is Monday to Friday, either 08.00 - 17.00, 08.30 - 17.30 or 09.00 - 18.00with a one-hour ...

such as Cyber Essentials Plus. Liaise with third party organisations such as application providers, ensuring issues are logged correctly and are resolved within set SLA’s Assist the IT team in testing any new applications, projects or systems Apply experience and knowledge to enable complex incident resolution and promptly escalate ...

safety, engineer experience, customer outcomes and commercial performance across service journeys. Align to product objectives and OKRs relating to installation performance, job completion rates, SLA adherence, cost to serve, conversion, claims efficiency, and speed to market for new propositions. Ensure designs avoid unnecessary complexity and are proportionate to the value ...

harmonize policies and procedures for passive products, campus connect, pre-cabling, and cross-connects globally Assist local teams to reduce lead times (OLA/SLA) and improve service delivery Actively manage suppliers of passive hardware within your region Oversee capacity management database implementation and final accountability Serve as the point ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

review meetings with the senior leadership team, displaying understanding of customers who have gone into administrations, high exposure risks, industry updates and credit assessment SLA overviews.? We'd love you to have Strong risk assessment and analytical skills Proven leadership andteam management experience Solid knowledge of underwriting regulations and compliance ...

identify opportunities for improvement or change in configuration or functionality 3. Principal Accountabilities/Responsibilities: Resolution of business queries and issues Adherence to required SLA's Adhere to Acturis Change Board controls and requirements. Accuracy - attention to detail - low levels of error New ideas proposed for improvements to processes/ ...

setup, infrastructure patching, troubleshooting, and problem resolution. Advise on preventive maintenance and configuration adjustments to optimise product performance and customer satisfaction. Manage systems within SLA, proposing improvements and implementing changes to meet service standards. Engage with third parties to resolve complex product issues and ensure seamless project delivery. Stay current ...

Jira project configuration at production scale - workflows, schemes, custom fields, screens Confluence administration - spaces, permissions, templates Jira Service Management administration - request types, queues, portals, SLA management platform, or greenfield) User and group lifecycle operations at scale (thousands of users) Working knowledge of SCIM provisioning, ideally with Okta as the identity ...

upgrades. Act as Subject Matter Expert and drive continuous improvement. About You: Expertise in Microsoft Fabric and SQL Server. Proven technical leadership experience. Strong SLA-driven incident and problem management. Cloud implementation experience. Knowledge of JIRA, Confluence, FinOps and PaaS. Ready to lead and shape a critical enterprise data platform ...

Managers. Responsibilities: Hand on Support engineer to support business users via phone, Email, SNOW tickets and in person and complete all tickets within SLA, while managing user's expectations. Onboard New Joiners and carryout ad-hoc desk moves as and when required Provide 1st -2nd Line Support with ...

Cisco routers and switches Fortinet Fortigate firewalls (FortiManager/FortiAnalyzer) WAN, LAN, VPN and satellite network environments BGP, OSPF, IPSEC, QoS and IP SLA VoIP networking environments Linux-based systems Additional technologies that may be encountered include MPLS, 802.1x, multicast, containerisation and automation tools. What We ́ll Expect: Experience designing ...

Level Agreements (SLAs) are achieved. Collaborate closely with internal teams Track and follow up on requests or escalations, coordinating with internal teams to maintain SLA compliance. Experience Required: 2 Years + Account Management, implementation, onboarding. Project Support or customer success experience Experience using salesforce or similar CRM software. Google suite ...

within agreed SLAs, coordinating the engineering team, and ensuring smooth operational execution. Key Responsibilities: Monitor the ServiceNow platform and ensure tasks are completed within SLA timeframes. Schedule work for engineers and allocate resources efficiently. Arrange travel and accommodation for engineers as required. Prepare monthly costing sheets ready for billing. Manage ...

modelling (3NF, dimensional modelling, star/snowflake schemas, data vault concepts) Experience designing and operating ELT/ETL pipelines Familiarity with data quality frameworks, SLA monitoring and lineage tracking Experience with Snowflake and dbt Proficiency with AWS Experience with version control, CI/CD and testing Comfortable working in Agile ...

when required. Building strong relationships with teams across the business. Safe and effective scheduling of all direct and contractor field resources. Exceeding SLA targets. Experience and Qualifications: Good level PC skills is essential, experience of SAP, PoweOn and Netmap is advantageous. Good customer facing skills with the ability to manage ...

improve internal efficiencies within the internal systems and teams. You would be responsible for ensuring project documentation and customer requirements are met against agreed SLA/set project dates. This company specialise in installations of network infrastructure and equipment into client sites with UK wide projects. Any experience scheduling ...

large, global user base. The role focuses on advanced desktop support across Windows and macOS, Microsoft 365, endpoint management and video conferencing, with strong SLA ownership and high-quality ticket management. Client Details This opportunity is with a well-established organisation in the financial services industry. Description Provide Level … Intune Resolve video conferencing issues (Cisco) Execute onboarding and offboarding activities Manage escalations and liaise with senior resolver teams Maintain excellent ticket hygiene and SLA awareness Contribute to knowledge articles and SOP documentation Communicate clearly with users throughout issue resolution Profile A successful 2nd Line - IT Support professional should have ...

ROLE TITLE: Duty Technician/2nd line support LOCATION: Hursley 5 days per week ASSIGNMENT LENGTH: 12 Months Salary: £48,000 per annum CLEARANCE: ***The ideal candidate will have active SC Clearance to be considered ...

Company description: Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, were inspired by the ...

problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute in depth technical activity. o Influencing the direction of activities/plans and providing technical insight and guidance … monitoring and management tools. o Ability to communicate effectively and build relationships to understand client requirements. o Ability to deliver against deadlines and agreed SLA targets. o Ability to take ownership of an issue or task and see it through to completion. Set yourself apart: ITIL qualification desirable. Full clean ...

user/admin issues) Manage and support devices using Microsoft Intune (device management, policies, compliance, troubleshooting) Handle escalated incidents and ensure resolution within agreed SLA timeframes Support onboarding and offboarding of users, including account setup and access provisioning Diagnose and resolve issues with laptops, desktops, and peripherals Work closely with … Microsoft Intune (endpoint management, device compliance, policies) Good understanding of Microsoft Azure fundamentals Experience troubleshooting hardware, software, and endpoint issues Experience working in an SLA-driven, ticket-based environment Basic understanding of networking (DNS, DHCP, connectivity issues ...

improving I/O efficiency. Lead capacity planning and forecasting by tracking growth trends, system utilization, and transaction volumes to ensure scalability and SLA compliance. Strengthen database security through RBAC implementation, auditing, vulnerability assessments, and compliance controls. Provide 24x7 production support, including incident management, root cause analysis, change management …/or GCP managed database services. Strong automation and scripting skills using Python, Shell, SQL, or similar languages. Experience working in ITIL/SLA-driven production environments. Excellent troubleshooting, analytical, and communication skills. Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients. Strategic thinker ...

Advisory Systems Manager Department: Internal Technology Employment Type: Permanent - Full Time Location: Oxford, UK Based in Oxford, you will join the Business Systems team, supporting Aurora’s Advisory business unit by managing and optimising its ...

Processors, and Contract Administration teams Drive a high-performance culture focused on customer service, operational efficiency, and service quality Manage resource planning to maintain SLA performance and operational consistency Oversee real-time allocation of Fire & Security engineers to reactive service works Ensure emergency and critical system faults are prioritised effectively … proactive customer engagement Handle escalated service issues and high-profile customer concerns professionally Oversee accurate sales order processing and contract administration Ensure contract information, SLA details, asset data, and pricing are maintained accurately Own and manage KPIs including SLA adherence, retention, WIP, dispatch efficiency, and PPM completion Identify and implement ...