51 to 75 of 124 SLA Jobs in the South East

highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high-quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. ...

services of a third party organisation. To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s To assist the Network Manager by carrying out reasonable requests for additional duties as and when required. Training As an IT Support Technician apprentice ...

platform secure. Participate in a 24/7, on-call rotation for incident response escalation within response and on-site Service Level Agreements (SLA). Provide technical implementation support in customer environments, including guidance on implementation, and feasibility of cross-product integrations. Must be a British citizen to meet compliance ...

Auditing of Gold Laptops and IT access, Internal stakeholder management (PMO/Service/CASM) Reporting, Maintain & Achieve compliance as measured by customer, Driving SLA compliance and minimise service credits. Support Security delivery Team and wider VBSE team with security related tasks as required. Who you are Must be able ...

assets within the infrastructure domain are managed according to defined processes. Defining and managing Identity and Access Management (IAM) services configuration. Contributing to SLA definition and ensuring service levels are achieved. Ensuring network security through proper management of firewalls and security appliances. Supporting security incident response activities and security alert ...

Senior Engagement Manager to work on telecom projects.In this role you will play a key role in:On-time delivery of project milestones.Achievement of SLA/KPI targets.Budget adherence and effective cost management.Client satisfaction scores and stakeholder feedback.Quality and completeness of project documentation.Your profileMinimum of 15 years of experience ...

platforms, such as KnowBe4. Exposure to Digital Risk Protection, Brand Protection, Dark Web Monitoring or Threat Intelligence. Experience managing customer escalations, service reviews or SLA reporting. Relevant cyber security qualifications, such as CompTIA certifications, or familiarity with frameworks and standards including NIST, ISO 27001, SOC 2 and GDPR. About Saepio ...

duties, plus out of hours call-out support (including Bank Holidays) on a rota basis Excellent communication and teamworking skills, along with incident and SLA management and independent decision-making Nice to have: Immediate availability Working knowledge of Solaris Experience of DNS/Squid web proxies/VMware administration Working ...

duties, plus out of hours call-out support (including Bank Holidays) on a rota basis Excellent communication and teamworking skills, along with incident and SLA management and independent decision-making Nice to have: Immediate availability Working knowledge of Solaris Experience of DNS/Squid web proxies/VMware administration Working ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

manage multiple tasks effectively Relevant certifications in AV/IT technology are a plus Core Responsibilities: Attend all service calls within the client Service Level Agreement Repair/test and recommend products that require replacing at clients’ sites in order to get their systems working Report and provide information ...

Nice-to-Have Lean Six Sigma Yellow Belt BCS/IIBA analysis certification Automation exposure - Power Automate, UiPath, Blue Prism, ServiceNow, Alteryx KPI/SLA/performance indicator understanding Experience supporting digital or automation initiatives Benefits £37,000 - £54,600 Hybrid - 1 day/week on-site 28 days annual ...

runs without manual reassembly. AI workflows for enrichment, QA, and reporting are in production with clear governance. Routing to sellers and partners holds to SLA, with partner-sourced and partner-influenced pipeline visible end to end. Key Responsibilities Duties: Own the full marketing technology stack end to end: CRM, marketing ...

Assurance function meeting the needs of Digital Service Users and Digital Services Analysts in line with provisions of the Digital Services Service Level Agreement (SLA). The post holder will provide day-to-day administrative support for the management of the Trust's digital assets and software licences. Working within ...

service delivery and drive customer outcomes across a portfolio of clients. The role blends ITIL service delivery management with account management to ensure SLA adherence, performance targets and ongoing customer satisfaction. You will be the primary contact for operational enquiries, coordinate with suppliers and internal teams, and lead continual service ...

client, a major UK MSP delivering digital transformation and ICT managed services. You will handle calls and emails, manage tickets, respond within SLA, and perform installations and configurations of end-user hardware and software. Salary £28,000–£30,000 pro rata. The role requires strong communication skills, the ability ...

respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call ...

honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution ...

Doing Taking calls from passenger-facing agents and airline or airport helpdesks, owning each incident from first contact to resolution within SLA Triaging incidents and proactive alerts from monitoring tools, investigating root cause with remote access tools, Kibana and log analysis Escalating issues beyond the team's scope to higher ...

Doing Taking calls from passenger-facing agents and airline or airport helpdesks, owning each incident from first contact to resolution within SLA Triaging incidents and proactive alerts from monitoring tools, investigating root cause with remote access tools, Kibana and log analysis Escalating issues beyond the team's scope to higher ...

hear from you. As a Electrical Testing and Inspection Supervisor with phs Compliance , you will: Manage and monitor engineer activity, ensuring productivity targets and SLA compliance. Process PDA timesheets, verify site times, and oversee correct PDA usage. Monitor customer portal usage and address discrepancies in overtime and travel time submissions. ...

strategy, evaluating vendor proposals critically, and making investment decisions with architectural confidence. Manage HPC capacity plans, hardware maintenance, support vendors, and contractor relationships, defining SLA design and the build-versus-buy decision for physical maintenance. Partner closely with scientists, computational specialists, and bioinformaticians to understand their workloads and ensure ...

join our UK team. You will provide 3rd line support for in-house applications, deploy updates, patches and hotfixes, and oversee hosting to meet SLA commitments. You will work as part of a Technical Operations team, driving CSI initiatives and sharing knowledge across the group. The role operates ...

client on-site — often across multiple locations — resolving complex issues, supporting VIP users, mentoring junior engineers, and driving continuous service improvement while maintaining SLA compliance. Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel … high priority/impact incidents. Manage own tickets throughout their lifecycle, prioritise work to meet SLAs, address aged/pended tickets, and monitor SLA compliance in real time. Keep customers updated throughout the incident lifecycle and accurately update the Incident Management System with progress and resolution details. Coordinate resolution ...

Desk Analyst in High Wycombe to deliver first-line IT support across the group. You will log, triage and resolve incidents, ensuring responses meet SLA targets while mentoring junior analysts. Responsibilities include prioritising tickets, handling major incidents, and contributing to knowledge base improvements. The role requires strong communication ...