451 to 475 of 771 SLA Jobs

availability, environmental tolerances, security, and remote-hands responsiveness — working with Procurement/Legal to ensure contracts specify measurable, enforceable terms. Own commercial escalation for SLA credits and Master Services Agreement (MSA) compliance. Design, arrange, and lead Quarterly Business Reviews (QBRs) and monthly operational syncs with vendor leadership. Build and maintain ...

specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing any non-compliance issues and managing them to resolution. Investigate incidents and faults, identify root causes, and implement ...

specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing any non-compliance issues and managing them to resolution. Investigate incidents and faults, identify root causes, and implement ...

home. What you’ll bring Excellent negotiation skills, including experience drafting and managing contracts of varying values and complexity. Strong supplier management and Service Level Agreement management capability. Knowledge of purchasing systems, procurement processes, and contractual frameworks. Up‐to‐date MS Office skills, with strong Excel capability. About ...

governance, dependency and stakeholder management capabilityExperience in Managed Services, Operate, or industrialized service modelsFamiliarity with service lifecycle constructs (onboarding/offboarding, in-flight change, SLA/OLA frameworks, operating model governance).Experience working in global, matrixed delivery environmentsWhat we offer you At EY, we'll develop you with future-focused ...

ensure operational excellence. Triage and resolve technical issues raised by customers and internal teams. Lead or contribute to post-mortems when contractual service level agreement breaches occur, identifying root causes and driving preventive improvements. Operate the AI decision engine to make targeted improvements to automation accuracy. Update customer workflows when ...

solutions across multiple concurrent client engagements. Proven experience operating within a managed services/recurring revenue model, with strong commercial awareness, cost-to-serve, SLA frameworks, onboarding efficiency and service transition from project delivery into BAU support. Demonstrated leadership of a PMO function (5+ years), designing and embedding scalable governance ...

procurement records in line with our data protection and information security policies Producing regular reports or summaries, for example on order volumes or SLA performance Contributing to team meetings with insights and process improvement ideas, and taking the minutes Carrying out general administrative tasks that keep daily operations running smoothly ...

Professional Services within SaaS, enterprise software or another complex technology environment. A proven track record of improving customer experience, reducing support demand and strengthening SLA performance at scale. Experience leading services organisations through significant operational or commercial change, with clear evidence of improved customer and business outcomes. Strong commercial experience ...

account Work with clients to promote Showpad’s product capabilities throughout their business, utilising joint events, marketing strategies, community calls etc. Negotiate contracts/SLA’s that achieve company objectives Effectively use the resources of the organisation to support the sales process Indirectly lead an account support team of technical ...

demand and growth, putting forward hiring and sourcing proposals with a clear business case. Key Performance Indicators Onboarding time-to-live. Client NPS. Vendor SLA attainment and delivery quality. Client Portal support responsiveness and customer satisfaction. Qualifications 15+ years in customer success, account management, onboarding, or client-delivery leadership, ideally ...

agile working with the distributed team across locations. Your responsibilities: Vendor Management of on shore Client and Service Provider Clear understanding of KPI/SLA requirements SME or go to person for UK Payroll queries Ensure policies and procedures are followed and Zero noncompliance across the engagement Ensure the Service ...

agile working with the distributed team across locations. Your responsibilities: Vendor Management of on shore Client and Service Provider Clear understanding of KPI/SLA requirements SME or go to person for UK Payroll queries Ensure policies and procedures are followed and Zero noncompliance across the engagement Ensure the Service ...

associated assets serving Hinkley Point C maximising all controllable factors to meet external quality targets responsibility for the team to ensure relevant KPI and SLA targets are achieved maintaining a culture of behavioural awareness to safety and reduce accidents/incidents protecting workforce from injury and company from prosecution supporting ...

Blackapple Solutions Ltd in London seeks a Delivery Manager to lead managed services delivery, covering AMS or IM streams for clients, and to ensure SLA performance. You will manage multiple service lines in a matrix organization and drive service excellence for a global client base. The role requires strong communication ...

data quality and integrity of the dataset.• Ensure the accurate transfer of the lease data into the management database and within the timeframe service level agreement within KPI ensuring JLL best practices.• Ensure all requests for data setup or amendment are processed in accordance with JLL best practice processes ...

Senior Onsite AV Technician to take full ownership of on-site support for our client environments. You will ensure service delivery against pre-agreed SLA and prepare equipment for events with confidence and professionalism. You will manage AV facilities, video calls, meeting rooms and live events, liaising with senior executives ...

Leeds is seeking a Professional IT Support specialist to maintain IT Infra Run including service desk, site and network run. You will ensure SLA alignment, collaborate with IT Infra teams across clusters, and act as escalation point for EMEA North Cluster. The role focuses on user and infrastructure support, adhering ...

maintain and upgrade critical electrical systems, including modular UPS, power distribution, and routine site surveys across client sites. The role requires breakdown response within SLA, risk-based maintenance, and strict safety and documentation standards, with strong communication and customer service skills essential for success. #J-18808-Ljbffr ...

ownership, or reporting Vulnerability Reporting & Visibility Produce routine vulnerability management reports Support development of dashboards and metrics Assist in identifying: Aging vulnerabilities Recurring issues SLA breaches Emerging vulnerability trends Governance & Process Compliance Support adherence to agreed vulnerability management processes Ensure supplier activities align with client policies and standards Assist with ...

ownership, or reporting Vulnerability Reporting & Visibility Produce routine vulnerability management reports Support development of dashboards and metrics Assist in identifying: Aging vulnerabilities Recurring issues SLA breaches Emerging vulnerability trends Governance & Process Compliance Support adherence to agreed vulnerability management processes Ensure supplier activities align with client policies and standards Assist with ...

ownership, or reporting Vulnerability Reporting & Visibility Produce routine vulnerability management reports Support development of dashboards and metrics Assist in identifying: Aging vulnerabilities Recurring issues SLA breaches Emerging vulnerability trends Governance & Process Compliance Support adherence to agreed vulnerability management processes Ensure supplier activities align with client policies and standards Assist with ...

ownership, or reporting Vulnerability Reporting & Visibility Produce routine vulnerability management reports Support development of dashboards and metrics Assist in identifying: Aging vulnerabilities Recurring issues SLA breaches Emerging vulnerability trends Governance & Process Compliance Support adherence to agreed vulnerability management processes Ensure supplier activities align with client policies and standards Assist with ...

negotiate contract terms covering performance, risk allocation, compliance, business continuity and governance requirements.Ensure all contracts contain clear scope, deliverables, pricing schedules, payment terms, SLA and KPI requirements, reporting obligations and governance arrangements.Challenge supplier-proposed contractual positions and negotiate commercially balanced agreements that protect Apollo's interests.Maintain visibility of contract expiry ...

insight, documentation, and collaboration 🤝 🛠️ Key Accountabilities & What Success Looks Like 🔎 Case Ownership & Resolution Own and resolve all Tier 2 escalations end-to-end Success: SLA met, proactive updates, minimal follow-up required ⏱️ 📘 Customer Guidance & Prevention Provide clear, preventative case summaries and share helpful guides Success: Fewer repeat issues and improved ...