101 to 125 of 165 Service Delivery Jobs in London

based client estate. This role offers the opportunity to work within a highly collaborative engineering team, delivering exceptional support while helping shape and improve service operations. You’ll play a key role in ensuring high-quality technical support across modern workplace technologies, endpoint management, identity platforms, and security tooling. … What you’ll do Provide 2nd/3rd line support across enterprise technology platforms Manage and resolve incidents, service requests, and escalations within agreed SLAs Administer macOS, Google Workspace, Okta, Jamf and endpoint security platforms Support onboarding/offboarding workflows and identity management integrations Monitor device compliance and drive ...

based candidates only. The business operates in a fast-paced, process-led environment where Dynamics 365 plays a key role across customer engagement, service delivery, compliance and operational workflows. They are looking for someone who can work closely with stakeholders, understand business processes, define requirements and help shape … testers and business users Supporting configuration, testing, UAT and implementation activity Helping define workflows, business rules, integrations and system behaviours Supporting backlog management and delivery through Agile, Waterfall or hybrid methods Translating business needs into practical D365 CE solutions Acting as a key point of contact between business stakeholders ...

globally recognised investment bank is looking for an experienced Application Portfolio Manager to own their business application estate and lead technology delivery across a high-profile division. This is a hands-on application ownership role with real breadth - CRM platforms, SaaS and on-premise applications, vendor management … lifecycle of major business applications - CRM systems, SaaS platforms and on-premise solutions - from implementation through to decommission Manage vendor contracts, SLAs and service schedules across the application portfolio Ensure all applications are compliant, patched, documented and maintained in the CMDB Oversee application support structures including Level ...

will be ensuring high-quality service delivery, process optimization, and team resilience in a high-pressure, regulated environment. The position combines strategic oversight, team leadership, and hands-on guidance on complex escalations while fostering a supportive culture and driving continuous improvement. You will have some of the following ...

global financial services firm is seeking a Head of Cyber Security to enhance its service delivery and advisory capabilities. This senior leadership role is critical in managing cyber risks and ensuring compliance with global regulations. Candidates should have over 10 years of leadership experience in cyber security, particularly ...

business presentations, making Customer visits Maintaining and developing existing Customer relationships to ensure contracts are renewed and to proactively upsell into Customer base Attending 'Service Review' meetings with existing Customers to improve relationships, communication and to facilitate an upsell/renewal Acting as the escalation point for any Customer … internally and externally to ensure that negotiations/deals progress smoothly. Internal contacts include: Pre-Sales Solution Architects, Framework Manager, Bid Team, Marketing Team, Service Delivery Managers, Sales Support, Finance, Head of Public Sector Sales and Senior Management such as CEO, Group Sales Director. External contacts will vary ...

Client Details This public sector organisation is a well-established and respected entity, contributing significantly to the community. They are committed to excellence in service delivery and operate within a collaborative and structured environment. Description Key responsibilities include: Lead delivery of savings, commercial optimisation and value ...

technologies and innovative solutions to a global audience. As our teams expand further, we are looking for an Account Team Manager to manage the delivery of sales and enablement services to a key client across the UK Channel business. The role will manage multiple teams of Technical Sales … team overachieves on expectations. Implement this strategy with the team. Build a strong cadence of reporting to measure success and identify training/service gaps. Manage the day-to-day delivery of the services and report progress against objectives both internally and with the clients. Identify any instances ...

infrastructure, engineering, and construction projects. Operating from 26 strategic locations in 4 continents, we provide responsive, high quality, multi-disciplinary services to support the delivery of complex and challenging projects, globally. We continuously strive to improve how we deliver services to our clients and feel incredibly proud … world. The Opportunity We are seeking an experienced Project Controls Lead to join our growing Data Centre division, playing a pivotal role in both delivery excellence and client partnership. This is a senior, client-facing position for an individual who combines strong technical project controls expertise with the ability ...

across a regional platform, overseeing assets exceeding 100MW in capacity. Key responsibilities Lead operations across multiple live data centre sites, ensuring consistent uptime and service delivery Take full ownership of critical facilities infrastructure, including power, cooling, and associated systems Drive reliability and performance of all M&E assets ...

long-term development. As a Salesforce Product Owner (internally titled CRM Manager) at Hyde New Homes, you will lead the strategic development, optimisation and delivery of our Salesforce Sales & Marketing platform. You will play a pivotal role in driving customer insight, improving digital journeys, and enabling data-driven decision … making across the organisation. This is a strategic, and hands-on CRM Manager role leading Salesforce delivery, customer insight, system improvement and cross-functional digital projects to drive performance and customer experience. Key Duties Salesforce strategy — Lead the strategic roadmap for Salesforce, ensuring the platform evolves to meet organisational ...

fast-growing organisation who are looking for a senior operational leader to take ownership of their customer transaction function and help scale both service quality and commercial performance. Responsibilities Lead, develop and scale a high-performing customer transaction operations team within a fast-paced environment. Oversee … Implement scalable operational processes, reporting frameworks and workflow improvements to increase efficiency and consistency. Work closely with internal teams, and external partners to improve service delivery, transaction momentum and overall customer outcomes. Experience Proven experience leading customer operations, case management or transaction teams. Experience improving operational performance through ...

Location: London, UK (Hybrid 3 days/week onsite) About the Role We're looking for a Senior Software Engineer to join an embedded delivery team supporting client's technology and product teams as a senior technical lead within an agile environment. What You'll Do Design, build … maintain scalable, production-grade software across web, API, and data layers Own technical delivery end-to-end from requirements gathering through to deployment and ongoing support Integrate AI and automation capabilities into existing and new product workflows where it genuinely adds value Evaluate and adopt emerging tools, frameworks ...

include fund factsheets, quarterly fund performance, transaction costs and ESG Support clients with day-to-day investment and pension administration issues Maintain quality and service delivery standards Support junior team members Undertake project work as required The team focus on delivering high standards of client service ...

Payroll to enhance our client’s Human Capital Management (HCM) capabilities. This role is crucial in supporting the design and implementation of a centralised service delivery model, focusing on payroll solutions within our Human Resources product team. Day-to-day of the role: Act as the primary subject ...

Payroll to enhance our client’s Human Capital Management (HCM) capabilities. This role is crucial in supporting the design and implementation of a centralised service delivery model, focusing on payroll solutions within our Human Resources product team. Day-to-day of the role: Act as the primary subject ...

creation. The role carries full end-to-end accountability for the unit’s performance, growth and transformation. You will own strategy, commercial performance, operational delivery, people leadership, and customer outcomes. Beyond running the business, this role will lead a critical evolution: transitioning Estate Planning from a predominantly service … Estate Planning business that directly supports Octopus Legacy’s broader ambition and growth plans. Oversee all aspects of the business unit, including revenue, brand, service delivery, and operations. Take full ownership of commercial and operational performance, translating strategy into clear KPIs, measurable outcomes, and disciplined execution across teams. ...

cross-sell. Enable Customers : Run onboarding and training to maximise platform adoption and customer confidence. Collaborate Internally : Work cross-functionally to ensure seamless service delivery and champion the customer voice. Share Insights : Work with the appointed Customer Delivery Analyst to coordinate reporting, present performance data, and provide ...

Achieving sales targets Attending client meetings where necessary Maintaining and expanding relationships with existing clients Manage the process from initial opportunity to ensuring successful service delivery Attend and contribute to sales meetings, training courses and presentations 2. Business development Uncover new business opportunities in a pro-active … professional and timely manner as requested by their clients is within your responsibility. To feedback client information to the Company. To monitor that the service levels being provided by the Company in accordance with client expectations and to escalate accordingly. Identify and develop a strong Web of Influence ...

support the sales team in evaluating project viability, risks, and opportunities. Resource Leadership: Lead and coordinate allocated resources to ensure the timely, high-quality delivery of tender submissions and design development through a hands-on approach. Cross-Functional Collaboration: Coordinate with sales, operations, and commercial departments to ensure comprehensive … experience in Telecommunications Infrastructure Cabling and ICT. Design Proficiency: Proven track record in designing structured cabling solutions. Data Centre Experience: Extensive experience in the delivery of Hyperscale Data Centre projects. Communication: Ability to produce and deliver professional client presentations in a clear and confident manner. Adaptability: Ability to absorb ...

Your role at a glance As the Regional Passive Networks Governance Specialist, you will act as a delivery engine for GDC Networks within your region. This role is responsible for implementing standardized processes, procedures, vendor supply, and tooling for local teams globally to ensure consistency and efficiency across … procedures for passive products, campus connect, pre-cabling, and cross-connects globally Assist local teams to reduce lead times (OLA/SLA) and improve service delivery Actively manage suppliers of passive hardware within your region Oversee capacity management database implementation and final accountability Serve as the point ...

Field Engineering, improve processes, and enhance resource efficiency. Establishing regular communication with the regional business and cross T&O departments with a focus on service, supporting their needs and requirements. Exploring and implementing new field technology and best practices to optimise remote executions in line with WBD global strategies. … motivate, develop and inspire a team. Proven track record in directing successful teams, delivering to the highest standards. Adept at working collaboratively with other service delivery internal departments. Proactive in troubleshooting, problem-solving and avoidance of issues. Adaptable and flexible in a challenging, demanding, and fast-paced environment. ...

timely and professional manner Supporting site compliance and ensuring all works are completed in line with health & safety regulations Assisting specialist subcontractors and ensuring service delivery standards are maintained Accurately completing maintenance reports, logbooks, and operational documentation Candidate Requirements Fully electrically qualified (City & Guilds, NVQ Level ...

timely and professional manner Supporting site compliance and ensuring all works are completed in line with health & safety regulations Assisting specialist subcontractors and ensuring service delivery standards are maintained Accurately completing maintenance reports, logbooks, and operational documentation Candidate Requirements Fully electrically qualified (City & Guilds, NVQ Level ...

into product and roadmap discussions Lead QBR governance, supporting customers in demonstrating ROI and long-term value Support operational improvements across customer workflows and service delivery What you’ll need: Proven experience leading Customer Success teams in a B2B SaaS, FinTech, or InsurTech environment Strong experience within ...