101 to 125 of 663 Service Delivery Jobs in London

Title: Service Design Specialist Job Function: Service Function: Cyber Security Location: Birmingham, Bristol, Glasgow, London, Manchester Job Location: GBR-London-BTHQ One Braham Advertised Salary: Competitive + Benefits Salary: Competitive Salary + Benefits (Internal grade D) Salary: Level D Position Type: Full-time Contract: Permanent Weekly Hours: 37.5 … BEFORE APPLYING: Role requires SC (security clearance) Minimum 5 years UK working history About the role Through the development and governance of Low Level Service Designs (LLSDs), operational processes and customer-facing service documentation, the role ensures contractual, business and technical requirements are translated into robust, scalable ...

leadership. You will lead a technology team of around 14 people, with three direct reports, and oversee technology infrastructure, business systems, cyber security, architecture, service delivery, suppliers and technology governance. Working closely with the Head of Digital and Head of Data & Insight, you will help develop and deliver … supports organisational priorities and delivers measurable value. Key responsibilities Develop and deliver the organisation's technology strategy Lead technology operations, infrastructure, business systems and service delivery Lead and develop the technology team Provide strategic technology advice to senior stakeholders Oversee technology architecture, applications and systems integration Drive service ...

years of conventional legacy ERP software on its head and re-write the industry. We are in Business for People, empowering people in service organisations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving … ensure customer insight drives meaningful business improvement. You will also play a key role in shaping the future of support through automation, self-service, AI and modern service delivery practices. This is an opportunity to lead a business-critical global function, influence company strategy and create measurable ...

records, asset management and ticketing systems Coordinating equipment moves, decommissions and disposals Managing third-party access, deliveries and vendor activities Supporting incident management and service delivery Training, mentoring and supporting new team members Leading shift activities and supporting projects from design through to handover Working closely with … client, Data Centre Manager and Service Delivery Manager to improve operational processes What we’re looking for: Essential: previous experience working within a banking or financial services IT environment Strong Data Centre MAC experience, particularly IT hardware deployment Extensive structured cabling experience across copper and fibre Strong fault ...

Summary: Salesforce Platform Specialist, AI and Automation Company: Live Nation Department: Global IT, Global Salesforce Team Location: London Reports to: Global Salesforce Team Service Delivery Manager Working Hours: Full-time, 40hrs per week WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised … Business and Live Nation for International. Working within a team of Salesforce Developers across the globe to deliver best-in-class technology solutions and service to our business partners. This role is responsible for developing global Salesforce solutions using technologies such as SFDC (Salesforce.com), Heroku, and J2EE (Java ...

grow a portfolio of existing and new customer accounts across commercial and mid-market organisations. Identify, qualify, and secure opportunities for upselling, cross-selling, service expansion, and new customer acquisition. Build strong relationships with key stakeholders, including senior decision-makers and business leaders, developing a deep understanding of customer … portfolio of solutions and services, including Data Centre, Security, Infrastructure, Modern Workplace, Networking, and Audio Visual solutions. Collaborate with pre-sales consultants, solution architects, service delivery teams, and vendor partners to develop compelling customer solutions. Maintain ownership of pipeline management, forecasting, CRM records, and account reporting to ensure ...

strategies and oversee programmes that deliver measurable clinical, operational, workforce and financial outcomes. The role requires substantial experience leading complex digital adoption, change and delivery programmes across frontline healthcare environments, including Electronic Patient Record (EPR) deployment and optimisation, clinical workflow redesign, technology-enabled productivity improvement, benefits realisation and supplier … junior colleagues and helping grow the practice within the wider Technology & Data portfolio. Description of the role: Lead large-scale digital adoption, change and delivery programmes that enable frontline health and care teams to use technology effectively, safely and consistently. Develop digital health strategies, adoption plans, transformation roadmaps ...

Join Police Digital Service as a Service Operations Manager. Full time. Permanent. Salary starting at £60,000 per annum. About Police Digital Service Working within the strategic direction set by the Head of Technical Operations, you will turn priorities into effective operational practice while helping shape … Service Operations is organised, governed and improved. You will lead the teams responsible for operational support and work across engineering, security, suppliers and policing partners to deliver reliable, responsive and continually improving services. You can find out more here: Benefits - Police Digital Service (pds.police.uk) Key Responsibilities Operational control ...

overcome challenges, innovate, and drive new business models. At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus … reaches scale, establishing the partnerships, operating models, and commercial foundations that will accelerate long-term growth. Working at the intersection of product, commercial and delivery teams, you'll ensure Hansen is positioned to maximise partner-led opportunities, as our solutions and market readiness continue to evolve. Reporting directly ...

Looking for an opportunity to lead service excellence in a fast-growing technology environment? A leading Nordic IT services provider with a strong presence across Europe, this organisation delivers end-to-end digital transformation solutions for businesses of all sizes. Known for its customer-first approach, it offers expertise … innovation, and sustainable growth, it has built a reputation for helping clients harness technology to achieve measurable business outcomes. The team is hiring a Service Delivery Manager to oversee the delivery of managed services, ensuring operational excellence, service quality, and customer satisfaction. Ready to take ...

Want to accelerate your career? Electrify your potential as a Service Management & Cyber Security Director and join the fastest growing motorsport on the planet! About Formula E: Formula E, the world's fastest-growing sport, is redefining motorsport with a bold focus on innovation and sustainability. Hosting over … message to help alter perceptions and speed-up the switch to electric mobility. The Role: Reporting directly to the Chief Technology Officer (CTO), the Service Management and Cyber Security Director is accountable for designing, implementing, and safeguarding the technology processes that power Formula E. This dual-focus leadership role ...

providing exciting career opportunities that help our people grow. For more information, visit WPP.com. This role is responsible for leading the end-to-end delivery of WPP’s Service Management re-platform programme, replacing the current platform with a modern, AI-enabled service management capability. You will … execution of a large-scale platform transformation, ensuring all workstreams are delivered in a controlled, structured, and timely manner. Working under the Director of Service Delivery, you will coordinate cross-functional teams and strategic implementation partners, driving delivery across technology, process, data, integrations, and organisational change while ...

Team Leader - IT Service Desk Location London Business Area Engineering and CTO Ref # 10054201 Description & Requirements The Role We’re looking for a London based Team Leader to lead our EMEA Service Desk, within Employee Technology Support. You will own team performance, development, service delivery … prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes. We’ll Trust You To Lead, coach and develop a highperforming Service Desk team, creating shared accountability and continuous learning Manage workload ...

management, and continuous improvement of IT services across all campuses. The postholder will lead and manage IT Coordinators across three campuses, ensuring consistent service delivery, robust infrastructure, and a high-quality digital experience for students and staff. The IT Manager will also play a key role in planning … develop IT Coordinators across all campuses, providing clear direction, coaching, performance management, and professional development. Set priorities, allocate workloads, and ensure consistent IT service standards across campuses. Foster a customer-focused IT culture that delivers timely, friendly, and effective support to students and staff. Act as escalation point ...

behind every successful restaurant is reliable technology that keeps our teams connected and our customers happy. We're looking for an experienced IT Operations & Service Manager to take ownership of IT service delivery across our nationwide restaurant estate and Support Office. This is a hands‐on role … closely with the Head of IT, you'll help ensure our restaurants stay operational, our systems remain reliable and our technology partners deliver the service our teams need. What You'll Be Doing Owning day-to-day IT service delivery across restaurants and the Support Office Managing ...

looking for a London based Team Leader to lead our EMEA Service Desk, within Employee Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience. You will combine strong people leadership with technical and operational expertise , demonstrating … prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes. We’ll Trust You To Lead, coach and develop a high performing Service Desk team, creating shared accountability and continuous learning Manage ...

# Service Management & Cyber Security DirectorFormula E Race OperationsLondon, United KingdomPosted 7 Oct 2026## About this roleWant to accelerate your career? Electrify your potential as a Service Management & Cyber Security Director and join the fastest growing motorsport on the planet!About Formula E:Formula E, the world … meaningful message to help alter perceptions and speed-up the switch to electric mobility.The Role:Reporting directly to the Chief Technology Officer (CTO), the Service Management and Cyber Security Director is accountable for designing, implementing, and safeguarding the technology processes that power Formula E. This dual-focus leadership role ...

help Life Sciences organizations accelerate drug commercialization, streamline field engagement, and modernize clinical and commercial operations. Success in this role is defined by consistent delivery, proactive risk management, and the ability to build strong customer confidence. ResponsibilitiesDrive AI & Agentic Delivery: Actively leverage AI tooling and agentic workflows … optimize program delivery, reduce manual overhead, and model the productivity gains our Life Sciences customers aim to achieve. Govern Program Strategy: Create the program strategy, management approach, and governance models. Guide executive and program-level stakeholders to align on clear objectives, outcomes, and KPIs. Own Customer Outcomes: Serve ...

Customer Service CRM Product Owner Global Consumer Technology Business | London or Cork | Hybrid Are you a Customer Service Product Owner who understands both the contact-centre environment and the technology that powers it? We are working with a global consumer technology business on an exciting opportunity to take … ownership of its Customer Service CRM and CX technology roadmap. This is a strategic role within the Digital Office, with responsibility for shaping the technology that supports customer interactions globally. You'll sit at the intersection of Customer Service, CRM technology, Product Management and Digital Transformation , working closely ...

customer success, acting as trusted technical advisors who help customers overcome challenges, maximise the value of our platforms and ensure a consistently high-quality service experience.**Job Description**## Key Responsibilities* Apply deep knowledge of CTS services and customer integrations to investigate, troubleshoot and resolve complex or high-priority … from support cases and contribute to the continuous improvement of team documentation, knowledge bases and operational processes.* Highlight recurring customer issues, product gaps and service deficiencies to Service Delivery, Product Management and Engineering teams to drive product and platform improvements.* Lead and support operational readiness activities ...

display and foster them,it’sdeeply embedded within our DNA. Invest in us andwe’llinvest in you!. Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared … service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self ...

transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed … client portfolio. Methods was acquired by the Alten Group in early 2022. Role Description Candidates must have a strong track record of performing a Service Design and Introduction role, ideally with a proven knowledge and understanding of how these align withITILprocesses. Responsible for the planning and coordination of resources ...

support and transformation initiatives. Key Responsibilities Identify, review and implement process improvements across the IT estate Manage and develop the relationship with the Managed Service Provider, ensuring high levels of service delivery Review and enhance starter, mover and leaver processes Improve site visit procedures and on-site … support services Drive efficiency initiatives and automation opportunities to streamline business processes Support the delivery of operational and strategic technology projects Act as a trusted deputy to the Head of Technology, helping reduce operational pressure and improve overall service effectiveness About You We are looking for an experienced ...

About the Role Reporting directly to the Chief Technology Officer, the Service Management and Cyber Security Director is accountable for designing, implementing, and safeguarding the technology processes that power Formula E. This dual-focus leadership role bridges technical execution with business-wide service delivery, leading operations across … service management, change control, problem resolution, service desk, and cybersecurity. The position spans corporate, event, and broadcast environments, supporting both headquarters and trackside operations. Key Responsibilities Define and execute the overarching Technology Service Management strategy across corporate, event, and broadcast environments using appropriate ITIL governance frameworks. ...

innovation. Reporting to the COO, you will take ownership of a global function of approximately 60 professionals across the UK and Malaysia, bringing together Service Desk, NOC, SOC, Field Engineering and Internal Systems teams under a unified, scalable and high-performing operating model. The Opportunity As Head of Managed … Services, you will drive the strategy, performance and evolution of a complex managed services organisation supporting clients in highly regulated and service-critical sectors. You will be responsible for delivering exceptional customer experiences while improving operational efficiency, scalability and profitability through automation, AI and standardisation. Working closely with senior ...