126 to 150 of 665 Service Delivery Jobs in London

innovation. Reporting to the COO, you will take ownership of a global function of approximately 60 professionals across the UK and Malaysia, bringing together Service Desk, NOC, SOC, Field Engineering and Internal Systems teams under a unified, scalable and high-performing operating model. The Opportunity As Head of Managed … Services, you will drive the strategy, performance and evolution of a complex managed services organisation supporting clients in highly regulated and service-critical sectors. You will be responsible for delivering exceptional customer experiences while improving operational efficiency, scalability and profitability through automation, AI and standardisation. Working closely with senior ...

Treasury Systems Support Manager The Treasury Systems Support Manager is responsible for the end-to-end ownership of the Treasury systems support model, ensuring delivery of Treasury outcomes through effective governance, performance management, and coordination of L2, L3, Business Partner, and vendors. The role aligns closely to a Technical … systems experience Experience managing support teams and vendors Strong understanding of Treasury operations Experience with SaaS platforms and governance Strong leadership and communication skills Service Delivery & Treasury Platform Governance Ensures Treasury systems consistently support business operations, decision-making, and risk management through strong service governance and performance ...

bringing together diverse teams across the business. What will this role achieve? The IT Operations Manager is accountable for the day-to-day operational delivery of global IT infrastructure services across five regions, ensuring stable, secure and high‐performing Network, Cloud/Server and Database Administration (DBA) services. … role leads through strong service management, technical aptitude and vendor governance, coordinating multiple third‐party partners to meet agreed SLA/XLA commitments, drive continuous improvement and manage operational risk and managing delivery via 3rd‐party service partners. What will be your key deliverables? Operational Service ...

Methods Business and Digital Technology in London is seeking a Delivery Manager to oversee IT service delivery for designated Customers in a hybrid role. You will own customer experience, manage service recovery, coordinate with account management and delivery teams, and drive continuous improvement across SLAs ...

Programme Director - Enterprise DDaT Transformation, you will take overall responsibility for designing and executing the programme structure that transitions legacy departments and shared service organisations into a new enterprise DDaT operating model. You will lead the integration of diverse teams, systems, governance frameworks, and cultures through a range … multidisciplinary workstreams. Working closely with executive leadership, you will define future-state operating models, enterprise architecture principles, governance arrangements, delivery capabilities, and strategic partnership frameworks. This role sits at the intersection of strategy, transformation leadership, governance, and delivery, requiring an individual who can drive clarity and momentum within ...

Programme Director - Enterprise DDaT Transformation, you will take overall responsibility for designing and executing the programme structure that transitions legacy departments and shared service organisations into a new enterprise DDaT operating model. You will lead the integration of diverse teams, systems, governance frameworks, and cultures through a range … multidisciplinary workstreams. Working closely with executive leadership, you will define future-state operating models, enterprise architecture principles, governance arrangements, delivery capabilities, and strategic partnership frameworks. This role sits at the intersection of strategy, transformation leadership, governance, and delivery, requiring an individual who can drive clarity and momentum within ...

ensure customer insight drives meaningful business improvement. You will also play a key role in shaping the future of support through automation, self-service, AI and modern service delivery practices. This is an opportunity to lead a business-critical global function, influence company strategy and create measurable … creating a high-performance culture focused on accountability, customer outcomes and continuous improvement. Establish/maintain rigorous operational performance management disciplines, including ownership of service levels, backlog health, resolution performance, escalation management, workforce productivity and continuous service improvement. Lead regular operational reviews with clear accountability for customer outcomes ...

ideal for someone with strong GDS and User-Centred Design (UCD) experience who can independently plan and deliver research activities that drive better service outcomes. You'll work closely with designers, product managers, business analysts and delivery teams to ensure user needs remain at the heart of decision … making throughout the delivery lifecycle. Key Responsibilities Plan, conduct and analyse user research across various stages of service delivery Apply a range of qualitative and quantitative research methods to generate actionable insights Work collaboratively within multidisciplinary Agile teams Present findings and recommendations to stakeholders in a clear ...

combine strategic leadership with hands‐on technical authority . You’ll shape and modernise the IT function while maintaining excellent service delivery for a fast‐paced, multi‐site retail environment. This role suits someone who has progressed from an engineering background and is still comfortable getting into … escalation point for complex incidents (network, servers, performance, security) Oversee patching, firewalling, DR replication and broader security/compliance controls Business Delivery & Governance Scale the IT operating model to support a £250m+ retail business Move performance measurement beyond SLAs to business‐impact KPIs/OKRs Set and enforce documentation ...

Service Manager - User Experience & Software Assets National Charity £38,000 - £45,000 per annum | Flexible Hybrid/Remote 29 days' annual leave + Pension + Additional Benefits We are working on behalf of a leading National Charity to recruit an experienced IT Service Manager - User Experience & Software Assets … join their Technology team. This is an excellent opportunity for an experienced IT Service Management or Software Asset Management professional to take ownership of the organisation's software, licensing and related services, ensuring they remain secure, compliant, cost-effective and aligned to business requirements. The Role You will take ...

transformation and strengthening the controls required to deliver scalable, secure and supportable technology change. The role exists to connect business priorities, architecture direction, technical delivery, PMO governance and operational readiness, ensuring programmes move from scoping through delivery into production with clear ownership, risk management and measurable value.What … doing...What you’ll be doing....Technical programme delivery: Lead complex technical programmes across discovery, planning, delivery, transition and closure, maintaining control of scope, risks and decisions.Cloud, applications and integration: Coordinate delivery across Azure, applications, integrations, data platforms and digital services, ensuring solutions are supportable and secure.Architecture alignment: Partner ...

Audit Technology Support & Implementation Manager is responsible for leading the day-to-day operation of the ATT Support function, ensuring consistent, high-quality delivery of support across Audit Tools and Techniques (ATTs). The role will act as the primary escalation and coordination point between the support function … effectively and efficiently. The role plays a central position within the ATT support model, acting as the primary escalation point and ensuring alignment between service delivery, audit team needs, and the broader Transformation and ATT landscape. In doing so, the role enables audit teams to confidently adopt ...

systems. Four-month fixed-term contract, requiring 4–6 hours per day, with potential for extension. You will own end-to-end program delivery, bringing together multilingual teams, language expertise, and technical capabilities to meet customer goals. This is a high-ownership, outcomes-driven role with accountability for quality … demonstrate a history of making significant demands of a business and aligning stakeholders to a project’s success. Key Responsibilities 1. Program and Volume Delivery Delivery planning: Own end-to-end program plans, from pilot and calibration through scaled production and final delivery, aligning scope, staffing ...

attributes are for you to be able to work and able to converse well with our customers and lead your team to support our service commitments. Our purpose is to make the world more sustainable by building trust in society through innovation. You will contribute to this by supporting … document reviews/system installation). As lead you will be responsible for raising any risks, issues that may impact (a) costs or (b) delivery to timescales or (c) overall solution deployments. Assist in testing activities, raise change requests and present those at both Fujitsu and Customer change boards ...

client organization, generating results that allow our clients to thrive. What You'll Do As the Product Owner for the Frontier Self-Service Experience Platform, you will own the product vision and strategy for a platform that starts as Tech@BCG's browsable front door — the single place colleagues … work seamlessly together to make that journey real, rather than treating the front-end experience and the operations behind it as separate problems. Beyond service delivery, the platform is also where Tech@BCG showcases the value it brings to the firm, surfacing thought leadership, technical innovation, and Tech ...

Role Overview Salesforce is seeking a Senior Director, Agentforce Field Service to serve as a strategic leader within our Field Service organization. In this role, you will drive the vision, growth, and execution of Salesforce’s Field Service business across enterprise customers, strategic initiatives, and global … market programs. As a senior member of our Field Service leadership team, you will partner closely with Product, Engineering, Sales, Customer Success, Professional Services, and Executive Leadership to accelerate the adoption of Salesforce Field Service, Agentforce, AI-driven operations, scheduling optimization, asset management, and mobile workforce solutions. ...

including those at nation-state level. This company is looking for a Cyber Services Director to lead its Managed and Professional Services function, driving service excellence, customer success, and operational performance. The role offers the opportunity to lead a high-performing cyber services organisation, work closely with senior leadership … business. Responsibilities Lead and develop multi-disciplinary teams across Managed Services, Professional Services, Customer Success, Project Management and Internal IT. Own the successful delivery of approximately £12m in cyber services revenue. Drive customer retention, service quality, profitability and operational excellence. Build trusted relationships with CISOs, IT Directors ...

Essential Proven experience delivering complex IT infrastructure, datacentre, platform, network or software projects within large-scale enterprise environments. Strong understanding of project and product delivery methodologies, with practical experience operating within hybrid Agile and Waterfall delivery frameworks. Experience using delivery and project management tooling such as Jira … Confluence and reporting products to manage plans, dependencies, risks, governance and delivery reporting. Excellent verbal and written communication skills, with the ability to communicate effectively at all levels, including project teams, stakeholders, customers and senior leadership teams. Strong leadership and team management capability, with experience leading multidisciplinary teams across ...

required to have the necessary right to work details prior to application. We're seeking an experienced IT leader to oversee the delivery, stability and continuous improvement of critical business systems and IT services across The Hartford International. Leading multi-disciplinary teams, you will ensure high-quality operational support … drive system enhancements and partner closely with business stakeholders to align technology solutions with business needs. This role combines people leadership, service delivery and strategic technology planning, providing the opportunity to influence technology operations, strengthen governance and contribute to wider Group technology initiatives. You'll play ...

Digital Advisory business is growing and building capability to meet our 2030 Strategy. We are seeking an experienced Digital Advisory Consultant to support the delivery and growth of our digital, business and technology advisory and transformation services. Candidates should have a track record of working within asset-intensive industries … resources, infrastructure, transport, defence or government. Knowledge of business transformation, operating model design, organisational change, technology strategy, business architecture or related disciplines is desirable. Service delivery excellence: Delivering digital strategy, business transformation and technology advisory engagements. Business Generation capability: Contributing to bid writing, proposal development, client presentations ...

marketing with 1 View, 1 Vision, 1 Voice. Overview Client Integration Specialist (German Speaking) How You’ll Make an Impact At Epsilon, our Platform Delivery teams are essential to maintaining the reliability, stability, and flawless functioning of our production systems and offerings. Our dedication to excellence ensures that … customer support is second to none, crafting a \"center of excellence\" for comprehensive service delivery support. Your role will be integral in guaranteeing smooth user transitions and continuous happiness with our technology platform. By providing expert onboarding support and ongoing assistance, you will improve user engagement, overcome technical ...

required to have the necessary right to work details prior to application. We're seeking an experienced IT leader to oversee the delivery, stability and continuous improvement of critical business systems and IT services across The Hartford International. Leading multi-disciplinary teams, you will ensure high-quality operational support … drive system enhancements and partner closely with business stakeholders to align technology solutions with business needs. This role combines people leadership, service delivery and strategic technology planning, providing the opportunity to influence technology operations, strengthen governance and contribute to wider Group technology initiatives. You'll play ...

place! Agentforce is the future of AI, and you are the future of Salesforce. Role Overview Salesforce is seeking a Senior Director, Agentforce Field Service to serve as a strategic leader within our Field Service organization. In this role, you will drive the vision, growth, and execution … Salesforce’s Field Service business across enterprise customers, strategic initiatives, and global go‐to‐market programs. As a senior member of our Field Service leadership team, you will partner closely with Product, Engineering, Sales, Customer Success, Professional Services, and Executive Leadership to accelerate the adoption of Salesforce Field ...

Client Integration Specialist (German Speaking) How You’ll Make an Impact At Epsilon, our Platform Delivery teams are essential to maintaining the reliability, stability, and flawless functioning of our production systems and offerings. Our dedication to excellence ensures that our customer support is second to none, crafting a "center … excellence" for comprehensive service delivery support. Your role will be integral in guaranteeing smooth user transitions and continuous happiness with our technology platform. By providing expert onboarding support and ongoing assistance, you will improve user engagement, overcome technical challenges, and passionately advocate for user needs. As a Client ...

Methods is seeking a Service Delivery Manager to oversee day-to-day customer engagement and delivery of high-quality services within defined support contracts. You will interact with designated customers, drive continuous improvement, and ensure SLAs and KPIs are met while coordinating with account management and technical … teams. Based in London with a hybrid working model, you will lead service recovery, manage customer relationships, and ensure alignment of operational delivery with account #J-18808-Ljbffr ...