126 to 150 of 245 Service Delivery Jobs in London

contact across each account, fostering trust with operational users, leadership, procurement, and security stakeholders.Drive adoption and value realization by developing tailored success plans, leading service and strategy reviews, and aligning Elliptic's capabilities to each agency's mission and compliance objectives.Monitor account health and engagement trends, identifying early indicators … next actions to ensure alignment and transparency.Represent the voice of the government customer internally—providing insights that guide product evolution, policy decisions, and service delivery for public sector use cases.Contribute to the ongoing refinement of Elliptic's government customer‐success strategy, sharing lessons learned and best practices ...

employees, technology platforms updated).Build relationships with selected people in the business to ensure that the skills taxonomy includes key skills needed for the delivery of EY business.Anticipate skill gaps or new requirements, and where business leaders highlight key skills to be developed, liaise with L&D Business Partners … experience and business success.Knowledge of the way EY Talent operates, the Talent operating model and organization structure Deep knowledge of the L&D function service delivery model and ways of working, including: function processes, technology/systems and the organization structure and roles, especially for Skills & Career solutions ...

until the end of the financial year) Clearance: Active SC required The Principal Enterprise Architect will lead the architecture for the client, ensuring the service is secure, scalable, user-centred and aligned to client's regulatory, data and digital transformation needs. Senior enterprise architecture experience across digital, data … technology services. Strong understanding of digital government service delivery, user-centred design, accessibility and assurance. Experience designing or assuring complex, regulated, data-rich services. Practical knowledge of cloud architecture, preferably Microsoft Azure, integration, identity, security and operational resilience. Ability to create clear architecture roadmaps, models, standards and decision ...

savings. The role will also support customer governance and monitoring activities to ensure customer-centric practices remain aligned with organisational objectives, regulatory expectations, and service standards. Additionally, the role will support marketing initiatives through brand-building activities, including Above the Line (ATL) marketing (such as website, social media … responsibility of the role is the analysis and interpretation of customer feedback, customer journey metrics, and satisfaction measures to generate actionable insights that enhance service delivery, improve customer satisfaction scores, and foster a culture of continuous customer experience improvement. Customer Satisfaction Measurement and Insights: Support the design, implementation ...

e.g. Zscaler, Netskope, paloalto, Broadcom ProxySG etcDrives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation … operational stability of software applications and systemsOwn the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams.Define and operationalize standards, reference architectures, and reusable engineering patterns ...

global operating model and cultural framework designed to unify the firm's services, teams, and technologies under a single, integrated client delivery platform. In UK&I OneJLL enables seamless collaboration across service lines - including Project & Development Services, Consulting, Capital Markets, Leasing, Facilities Management, and Property Asset Management … feet of real estate and has averted more than 112,700 metric tons of CO2 emissions by advising clients on renewable energy projects. Primary service offerings include facilities management, sustainability initiatives, project & development services, transactions management, occupancy planning, property management and lease administration. Our vast multi-year relationships span ...

Zscaler, Netskope, paloalto, Broadcom ProxySG etc Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation … stability of software applications and systems Own the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering patterns ...

defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight … cloud environment and understanding the impacts of implementing and operating on the cloud versus on pre mise.• Understanding of an Workday Finance delivery lifecycle using Workday’s methodology or equivalent delivery me thod.• Experience in planning and estimating Workday Finance progra mmes.• An appreciation of the influence ...

within a Hosted Services (SaaS) environment, have server maintenance experience, and be highly motivated and team-focused with a successful record of achieving high service delivery and maintenance standards The Professional Services Consultant will be involved in:·Implementation of software products in hosted (cloud computing) environments.·Participate … phases of the software delivery cycle including planning, installation, configuration, testing, documentation, training, and support·Assist sales with product justification·Perform customization analysis and develop recommendations to meet client’s product customization needs·Effectively manage and communicate project timelines to internal and external customers·Use batch processes to integrate ...

integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing, and deliver comprehensive service management including detailed reporting to maintain the highest service and security standards. Key Responsibilities Leadership & Team Management Supervise and mentor onsite security engineers, ensuring … Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve failures ...

integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing, and deliver comprehensive service management including detailed reporting to maintain the highest service and security standards. Key Responsibilities Leadership & Team Management Supervise and mentor onsite security engineers, ensuring … Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve failures ...

busy public sector organisation based in Dagenham. This is an excellent opportunity for a technically minded individual who enjoys problem-solving, providing excellent customer service, and supporting a wide range of IT and business systems. Key Responsibilities As an IT Business Support Officer, you will support the ICT team … with a variety of day-to-day operational activities, helping to ensure the smooth delivery of ICT services across the organisation. Key duties will include: Providing first line ICT support to internal users. Assisting with troubleshooting and resolving hardware, software, system and user-related issues. Supporting the management ...

busy public sector organisation based in Dagenham. This is an excellent opportunity for a technically minded individual who enjoys problem-solving, providing excellent customer service, and supporting a wide range of IT and business systems. Key Responsibilities As an IT Business Support Officer, you will support the ICT team … with a variety of day-to-day operational activities, helping to ensure the smooth delivery of ICT services across the organisation. Key duties will include: Providing first line ICT support to internal users. Assisting with troubleshooting and resolving hardware, software, system and user-related issues. Supporting the management ...

recognised as a subject matter expert leading complex assurance projects, making strategic risk decisions, and taking a hands-on leadership role in the delivery of information security initiatives. What You'll Be Doing Identifying and analysing cyber security risks using a range of methodologies, and advising risk owners … assess security control designs and configurations for effectiveness in risk mitigation A collaborative, consultative approach with a genuine desire to help your team succeed Service delivery/project management experience; Agile and DevOps exposure is a plus Nice to have: A track record of building trusted relationships with ...

address these issues appeals to you, then we would love to hear from you. The Role The IT Operations Manager will oversee operational service delivery, supplier and MSP relationships, operational governance, security compliance and service improvement initiatives. You will play a key role in maintaining high levels … service for colleagues and members, while driving efficiencies, enhancing user experience and ensuring operational readiness across the organisation. To be shortlisted for this post, you must have: - Strong experience managing infrastructure, cloud, and network operations - Experience managing suppliers and MSPs, including supplier governance, contract performance management, and operational assurance ...

Practice Solutions team leads the Firm’s innovation initiatives, supporting our lawyers in client delivery excellence. The team has deep expertise in working with established and emerging technologies, data analytics and data science, knowledge solutions and process re-engineering. The Practice Solutions team works with our lawyers to identify … global team from day one.Practice Solutions is White & Case's specialist team focused on leveraging AI, legal technology, and data to enhance legal service delivery, led by Chief Innovation Officer Isabel Parker. The team integrates expertise in technology, data science, research, market intelligence, process excellence, and change management ...

support high-end print and copier devices across multiple client sites around the London region. This is a fantastic opportunity to join a respected service team, delivering expert maintenance, fault diagnosis, and installations in a dynamic, fast-paced environment. Key Responsibilities: Attend service calls to diagnose and repair … commitment to first-time fix success Strong customer-facing communication , able to build trust, manage expectations, and deliver a consistently high standard of service Commercial awareness , understanding the impact of service delivery on client satisfaction and contract performance Proactive mindset , always looking for ways to improve processes ...

support high-end print and copier devices across multiple client sites around the London region. This is a fantastic opportunity to join a respected service team, delivering expert maintenance, fault diagnosis, and installations in a dynamic, fast-paced environment. Key Responsibilities: Attend service calls to diagnose and repair … commitment to first-time fix success Strong customer-facing communication , able to build trust, manage expectations, and deliver a consistently high standard of service Commercial awareness , understanding the impact of service delivery on client satisfaction and contract performance Proactive mindset , always looking for ways to improve processes ...

within a Hosted Services (SaaS) environment, have server maintenance experience, and be highly motivated and team-focused with a successful record of achieving high service delivery and maintenance standards The Technical Support Consultant will be involved in: • Develop deep understanding of KYC products in order to understand client … needs and issues • Participate in all phases of the software delivery cycle (pre-sales, planning, installation, configuration, testing, documentation, training, and support) • Effectively demonstrate my clients products during the sales cycle to drive client understanding of the products' effectiveness in their environment • Assist sales and account management with product ...

maintenance and improvement of CI/CD pipelines using Jenkins, Groovy and GitLab Monitoring platform performance, availability and reliability Troubleshooting infrastructure, deployment and service issues Supporting Linux and Windows-based systems Working with PostgreSQL databases and associated platform services Contributing to automation, platform improvements and operational resilience initiatives Collaborating … closely with development and support teams to improve service delivery Please note, occasional participation in an on call rota may be required What we're looking for We're less interested in finding someone who has done everything on the list and more interested in finding a strong ...

Night Security Controller will develop and lead operational excellence and best practice; optimising our service and value offering to customers to achieve performance targets. You will bring innovation and leadership and ensure a high-performance culture within your remit. This is an active and visible role requiring strong leadership … Experience of working in a demanding, high-pressure environment Excellent understanding of access control & CCTV systems Customer focused, with a strong knowledge of customer service skills. Demonstrate a strong aptitude for multi-tasking. Excellent written and verbal communication Self-motivated and able to work on own initiative. Team player ...

will have a primary focus on exploring and piloting the use of AI technologies, data integrations, orchestration layers and emerging platforms to enhance the delivery of legal services, working closely with ITS, Change, and Risk & Compliance teams to pursue better ways of working. The role carries a strong … demands for greater value, efficiency and certainty from their lawyers, whilst maintaining the highest quality. Secondly, in helping us bring innovative ideas to the delivery of our, or our clients', current and new, services. A significant and growing part of this innovation involves researching, piloting and integrating AI technologies ...

closure and problem resolution. Manage the full contract lifecycle: renewals, modifications and terminations. Order and contract management. Coordinate with stakeholders to resolve any customer service, delivery, or billing blockages. Maintain and update Salesforce opportunities, contacts, contract records, quoting history. Support client relationship activities: attend meetings (on-site … colleagues in Commercial Support or related roles when required Required profile Experience & Competencies Background in sales support, contract/order management, or customer service, with industry experience and advantage but not essential. Comfortable working under tight deadlines and in changing environments; resilient with a proactive mindset. Stakeholder management: ability ...

thought provoking. Be an independent thinker within the team structure and accountable for ensuring frequent and impactful leading edge content production and client service delivery, coaching and developing junior team members to become improving analysts and industry specialists, contributing towards the team’s overall result. Become a brand … need to find smart ways to leverage content, horizontal themes and intellectual property across Celent and Global Data. Work with business development and client service teams to identify further opportunities for growth and achieve higher levels of existing client satisfaction. Ensure the integrity and quality of your work, while ...

effective management of McKinsey's external workforce ecosystem.Your role will span strategic, operational, and relationship management dimensions, with a focus on delivering exceptional service to internal stakeholders and driving continuous improvement in external workforce processes.In this role you will serve as a key advisor to Optimize leaders and firm … compliance, efficiency, and a seamless experience for all stakeholders. You will act as a steward of operational excellence, identifying opportunities to streamline processes, enhance service delivery, and introduce innovative approaches to external workforce management.Additionally, you will manage risk and compliance related to external workforce operations, ensuring adherence ...