151 to 164 of 164 Service Delivery Jobs in London

term ambitions. Working closely with senior stakeholders, including members of the Senior Leadership Group, you will gather requirements, develop detailed project specifications, and oversee delivery throughout the full project lifecycle. Responsibilities include establishing project budgets, creating delivery plans, and managing projects within the wider IT portfolio. Reporting … Project Team Manager, you will lead large-scale initiatives that drive transformational change across the University. The role places a strong emphasis on continuous service improvement, ensuring that new systems and services provide a high-quality experience for staff and students. Projects will often involve cloud-based technologies ...

Director of Application Operations to enhance their application support strategy. The successful candidate will be responsible for improving ITIL processes, re-engineering Jira Service Management workflows, and ensuring high-quality service delivery. Ideal candidates will have strong leadership skills, expertise in application operations, and a solid understanding ...

Chief Digital and Data Officer (CDDO) – London Fire Brigade London Fire Brigade (LFB) is London’s fire and rescue service where staff are driven by a strong sense of purpose: to serve and protect London. As one of the world’s most complex urban environments, London presents an extraordinary … dense mix of high-rise and subterranean structures, critical infrastructure, iconic national institutions, and a diverse, rapidly-evolving population demand a fire and rescue service of exceptional capability. As one of the busiest and largest firefighting and rescue organisations in the world, we operate across more than 100 locations ...

Role Overview A growing and well-established Managed Service Provider is looking to bring in a 1st - 2nd Line IT Support Engineer to strengthen their service desk. This is a great opportunity for someone with MSP experience who enjoys being hands on, taking ownership of tickets, and working … experience grows. You will be responsible for managing tickets end to end, maintaining strong communication with users, and contributing to the overall quality of service delivery. Your Responsibilities Providing 1st and 2nd line support across multiple client environments Logging, managing and resolving tickets through a PSA system Supporting Microsoft ...

legal technology with expert legal services to deliver cutting-edge e-disclosure solutions. The Role As Technology & E-Discovery Manager, you will lead the delivery of end-to-end e-discovery services across a diverse range of matters. You will act as the central point of expertise, working closely … with legal teams to implement tailored digital solutions and ensure best-in-class service delivery. You ll also play a pivotal role in building capability within the team, driving innovation, and enhancing the firm s use of technology-assisted review tools. Key Responsibilities Partner with Disputes teams to design ...

critical for driving platform improvements, managing vendor relationships, and ensuring the system meets both current and future business needs. Key Responsibilities: Lead the delivery of IFS updates, patches, and system enhancements, ensuring stability and performance. Manage the Continuous Improvement pipeline, prioritising and delivering changes that align with business objectives. … Asset Management modules. Proven success in managing system updates and supporting Continuous Improvement initiatives. Skilled in vendor selection and performance management, ensuring high-quality service delivery. Background in coordinating development, testing, and secure system integration. Strong communication and stakeholder engagement abilities, with experience working across business and IT teams. ...

critical for driving platform improvements, managing vendor relationships, and ensuring the system meets both current and future business needs. Key Responsibilities: Lead the delivery of IFS updates, patches, and system enhancements, ensuring stability and performance. Manage the Continuous Improvement pipeline, prioritising and delivering changes that align with business objectives. … Asset Management modules. Proven success in managing system updates and supporting Continuous Improvement initiatives. Skilled in vendor selection and performance management, ensuring high-quality service delivery. Background in coordinating development, testing, and secure system integration. Strong communication and stakeholder engagement abilities, with experience working across business and IT teams. ...

matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery. Job responsibilities Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility Develop … analytical reasoning skills, fostering a culture of continuous learning and improvement Required qualifications, capabilities, and skills Demonstrated expertise e in solutions analysis, technical program delivery, or a related field Demonstrated expertise in data analysis and data application, including hands‐on experience with major data visualization platforms Advanced knowledge ...

senior support role? Do you thrive on solving complex technical challenges, supporting high-end AV and IT systems, and mentoring others to deliver exceptional service? Our client, an established and innovative provider of integrated audio-visual and collaboration solutions, is seeking a Senior Support Services Engineer to become … player within their growing service and support division. About the Role As the Senior Support Services Engineer , you will act as the go-to technical expert for both clients and junior team members. You'll take the lead on complex fault-finding, escalations, and preventative maintenance, while helping ...

achieve these targets. Attending client meetings where necessary. Maintaining and expanding relationships with existing clients. Manage the process from initial opportunity to ensuring successful service delivery. Attend and contribute to sales meetings, training courses and presentations. Business Development Uncover new business opportunities in a pro-active and innovative manner. … professional and timely manner as requested by the clients is within your responsibility. To feedback client information to the Company To monitor that the service levels bring provided by the Company are in accordance with client’s expectations and to escalate accordingly. Identify and develop a strong ...

secure new merchant partnerships with digital-first mid-market and enterprise businesses where the primary revenue is derived from online content, software, or service delivery. Full-Cycle Sales Ownership: Employ a strategic, hunter-minded approach to build and manage a robust pipeline. Navigate complex sales cycles from prospecting … specifically targeting mid-market and lower-enterprise, digital-first companies. Deep understanding of the payment, operational, and growth challenges specific to digital content and service businesses (e.g., optimizing recurring billing, managing global payouts). Demonstrable experience selling complex solutions to monetization leads, heads of finance, or technical decision-makers. ...

innovative digital experiences in physical spaces, from retail environments and brand activations to stadiums, attractions, and corporate settings. Our companies combine creativity, technology, and delivery expertise to help clients communicate more effectively with their audiences. With in-house capabilities across design, software, hardware, and integration, we provide … building high-performing teams to help us deliver on our vision of shaping the future of digital experiences worldwide. Overview The Client Service Executive supports senior team members and acts as the main point of contact for allocated brands. The role focuses on delivering strong service reviews, supporting ...

join our Customer Operations team. Reporting directly to the Customer Operations Manager, you will play a key role in ensuring the smooth and efficient delivery of services to our customers. In this role, you will serve as a central point of contact for customer enquiries and operational processes, working … cross-functionally to resolve issues, improve workflows, and uphold the highest standards of service delivery. What you’ll be doing… Support & Ticket Handling Act as the first point of contact for all internal queries related to customer operations tools submitted via Freshdesk relating to customer operations processes Triage, categorise ...

ecosystem inherits from us. Partner ISPs across the continent will adopt the patterns you set (peering policy, hand-off contracts, AI automations, service profiles, security posture) because conforming to Share's baseline is how they unlock the speeds we deliver. This is closer to standards work than to operations … policy, communities, RPKI, and traffic-engineering logic across our border fabric and downstream. Manage our MPLS backbone (L3VPN and EVPN for partner isolation, services delivery, and multi-tenant scale) and decide where the control plane goes next (LDP vs. SR, address-family strategy). Aggregation, access, and the services ...